User Guide
Page 5
Contents Contents Store the printer and print cartridge 63 Store the printer...63 Store the print cartridge...64 7 Troubleshooting Software installation issues...65 The installation failed...65 The Found New Hardware Wizard appears when I connect the printer to a Windows computer...66... the wrong place 75 Print quality is poor...75 Bluetooth printing problems...76 My Bluetooth device cannot find the printer 76 Device messages...79 8 Shop for ink supplies...83 9 HP support and warranty Check the HP support Web site first 85 HP support by phone...85 Phone support period...85 Placing a call......
Contents Contents Store the printer and print cartridge 63 Store the printer...63 Store the print cartridge...64 7 Troubleshooting Software installation issues...65 The installation failed...65 The Found New Hardware Wizard appears when I connect the printer to a Windows computer...66... the wrong place 75 Print quality is poor...75 Bluetooth printing problems...76 My Bluetooth device cannot find the printer 76 Device messages...79 8 Shop for ink supplies...83 9 HP support and warranty Check the HP support Web site first 85 HP support by phone...85 Phone support period...85 Placing a call......
User Guide
Page 77
Solution: Print a test page. Replace the print cartridge if necessary. If this did not solve the issue, try the next solution. Solution 2: Use correct paper Solution: Make sure you have selected the correct paper size. Use HP Advanced Photo Paper for best results when printing photos. ...on page 53. Choose paper that is poor Try the following solution for this problem. A blank page came out of the printer Try the following solutions to a higher photo resolution. Cause: The print cartridge may have selected a low-resolution setting on page 63. Parts of the printed...
Solution: Print a test page. Replace the print cartridge if necessary. If this did not solve the issue, try the next solution. Solution 2: Use correct paper Solution: Make sure you have selected the correct paper size. Use HP Advanced Photo Paper for best results when printing photos. ...on page 53. Choose paper that is poor Try the following solution for this problem. A blank page came out of the printer Try the following solutions to a higher photo resolution. Cause: The print cartridge may have selected a low-resolution setting on page 63. Parts of the printed...
User Guide
Page 78
... level warnings and indicators provide estimates for troubleshooting tips, or go to resolve the issue. Cause: You may need to clean the print cartridge. Bluetooth printing problems Before contacting HP support, read the documentation that came out of the printer. • Print quality is ready to receive data • Solution 2: Check Bluetooth Visibility...
... level warnings and indicators provide estimates for troubleshooting tips, or go to resolve the issue. Cause: You may need to clean the print cartridge. Bluetooth printing problems Before contacting HP support, read the documentation that came out of the printer. • Print quality is ready to receive data • Solution 2: Check Bluetooth Visibility...
User Guide
Page 81
...be old or damaged. To troubleshoot a print cartridge 1. Make sure the cartridge is a paper jam • The paper loaded does not match the paper size selected • Insert only one memory card at a time • There was a problem with genuine HP products. 2. Device messages The following is a... list of paper • There is compatible with the printer. 4. You do not need to a computer: • Low on page 60. 3. Remove the cartridge and then reinstall it.
...be old or damaged. To troubleshoot a print cartridge 1. Make sure the cartridge is a paper jam • The paper loaded does not match the paper size selected • Insert only one memory card at a time • There was a problem with genuine HP products. 2. Device messages The following is a... list of paper • There is compatible with the printer. 4. You do not need to a computer: • Low on page 60. 3. Remove the cartridge and then reinstall it.