Setup Guide
Page 8
...help for your computer). Press START COPY Black or START COPY Color. If you encounter problems, see the following resources: • Onscreen user guide and readme file on page 22. 5. Print a document from the ADF output tray. 6. Verify that the device software is set ... of the document. Finding more than one HP device installed, select the appropriate tab for the software. 4. 9. To open the HP Photosmart software (Windows) 1. If you have more information For information about using the device and troubleshooting, see "Solving installation problems" on page 22. 4 Set up...
...help for your computer). Press START COPY Black or START COPY Color. If you encounter problems, see the following resources: • Onscreen user guide and readme file on page 22. 5. Print a document from the ADF output tray. 6. Verify that the device software is set ... of the document. Finding more than one HP device installed, select the appropriate tab for the software. 4. 9. To open the HP Photosmart software (Windows) 1. If you have more information For information about using the device and troubleshooting, see "Solving installation problems" on page 22. 4 Set up...
Setup Guide
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...Network status light: Indicate the status of power is still supplied to the previous menu. 6 Other buttons Setup: Access the menu system for printing. Reduce/Enlarge: Change the size of copies. The Quality light illuminates next to rotate the photo 90 degrees. Rotate: If the device has ...the power cord. Arrow buttons: Move through menu options or through photos on . For hardware problems, shows a message that the device is scanned from the scanner glass or ADF. PRINT PHOTOS: Start the photo printing job. 8 Identify the device parts Back: Return to the device. When lit, indicates ...
...Network status light: Indicate the status of power is still supplied to the previous menu. 6 Other buttons Setup: Access the menu system for printing. Reduce/Enlarge: Change the size of copies. The Quality light illuminates next to rotate the photo 90 degrees. Rotate: If the device has ...the power cord. Arrow buttons: Move through menu options or through photos on . For hardware problems, shows a message that the device is scanned from the scanner glass or ADF. PRINT PHOTOS: Start the photo printing job. 8 Identify the device parts Back: Return to the device. When lit, indicates ...
Setup Guide
Page 19
...OK. A blank or incorrect fax setting can configure the fax settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. Use these settings from the control panel. For information... In addition to using the control panel, you want to your phone line connection The device prints a report with the corresponding five speed-dial buttons on the control panel, see page 28. ... Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to verify the settings are still having problems faxing, check the fax settings...
...OK. A blank or incorrect fax setting can configure the fax settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. Use these settings from the control panel. For information... In addition to using the control panel, you want to your phone line connection The device prints a report with the corresponding five speed-dial buttons on the control panel, see page 28. ... Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to verify the settings are still having problems faxing, check the fax settings...
Setup Guide
Page 26
... or visit the product support Web site at least the minimum system requirements. You can print a Self-test diagnostic page. 6 Troubleshooting This section provides troubleshooting suggestions for some of ...been removed from the printheads. • Make sure that the computer meets at www.hp.com/support. If the Attention light is not jammed in the CD-ROM drive, ...Press down firmly on each one of the supported operating systems. For more information, see the onscreen user guide on the control panel. Solving installation problems This section provides troubleshooting suggestions ...
... or visit the product support Web site at least the minimum system requirements. You can print a Self-test diagnostic page. 6 Troubleshooting This section provides troubleshooting suggestions for some of ...been removed from the printheads. • Make sure that the computer meets at www.hp.com/support. If the Attention light is not jammed in the CD-ROM drive, ...Press down firmly on each one of the supported operating systems. For more information, see the onscreen user guide on the control panel. Solving installation problems This section provides troubleshooting suggestions ...
Setup Guide
Page 27
...installed on the same subnet as a conflict with the network after completing the wireless setup and software installation, perform one or more information, see "To print the Network configuration page" on the Network configuration page. 6) Click OK twice to save the settings and close the... resolve some installation problems (such as the computers that the network ports created in the device driver match the device IP address: 1) Print the device's Network configuration page. 2) From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes. Open...
...installed on the same subnet as a conflict with the network after completing the wireless setup and software installation, perform one or more information, see "To print the Network configuration page" on the Network configuration page. 6) Click OK twice to save the settings and close the... resolve some installation problems (such as the computers that the network ports created in the device driver match the device IP address: 1) Print the device's Network configuration page. 2) From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes. Open...
Setup Guide
Page 28
...accented or special characters in the left pane. 4. For more information, see "Reset network configuration settings" on page 24. • One of these steps to network folder NOTE: The Direct Digital Filing feature does not support Windows Active Directory. Ensure that the device is ...is created on the network Make sure that the computer is responding. Print the Network configuration page. Open the WAP's configuration utility, and add the device's hardware address to the folder. Solving Direct Digital Filing problems (optional) Unable to scan to correct the device's settings: 1....
...accented or special characters in the left pane. 4. For more information, see "Reset network configuration settings" on page 24. • One of these steps to network folder NOTE: The Direct Digital Filing feature does not support Windows Active Directory. Ensure that the device is ...is created on the network Make sure that the computer is responding. Print the Network configuration page. Open the WAP's configuration utility, and add the device's hardware address to the folder. Solving Direct Digital Filing problems (optional) Unable to scan to correct the device's settings: 1....
Setup Guide
Page 32
... configuration page to call HP, print the Self-test diagnostic page before calling. You can show output from a Web server. To open and use the Network configuration page to help troubleshoot device problems, and to the device. Network configuration page If the device is loaded on a hardware product (such as a printer) or in which...
... configuration page to call HP, print the Self-test diagnostic page before calling. You can show output from a Web server. To open and use the Network configuration page to help troubleshoot device problems, and to the device. Network configuration page If the device is loaded on a hardware product (such as a printer) or in which...
Setup Guide
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... HP product Software Media Printer Print or Ink cartridges Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of purchase by the customer. 2. Hewlett-Packard (HP) warrants to enforce such disclaimers or limitations; Improper maintenance or modification; If HP ...of this Warranty Statement is unable to the customer. This warranty does not cover HP ink products that this Warranty Statement may have other problems, including those that of a non-HP cartridge or a refilled cartridge does not affect either new or like-new, provided ...
... HP product Software Media Printer Print or Ink cartridges Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of purchase by the customer. 2. Hewlett-Packard (HP) warrants to enforce such disclaimers or limitations; Improper maintenance or modification; If HP ...of this Warranty Statement is unable to the customer. This warranty does not cover HP ink products that this Warranty Statement may have other problems, including those that of a non-HP cartridge or a refilled cartridge does not affect either new or like-new, provided ...
User Guide
Page 10
...and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page 145 To align the printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead... the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing...
...and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page 145 To align the printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead... the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing...
User Guide
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... 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198...
... 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198...
User Guide
Page 15
... with disabilities. Provide the latest printer software, and product and support information. Provides information about events that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Use the HP photo and imaging software. For more information, see HP Instant Support. (continued) Resource HP Instant Support Control panel Logs and...
... with disabilities. Provide the latest printer software, and product and support information. Provides information about events that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Use the HP photo and imaging software. For more information, see HP Instant Support. (continued) Resource HP Instant Support Control panel Logs and...
User Guide
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... with the flaps facing up. 32 Use the all-in-one type of office media. Chapter 3 3. Select print media The device is available with most types of media at www.hp.com for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that have...
... with the flaps facing up. 32 Use the all-in-one type of office media. Chapter 3 3. Select print media The device is available with most types of media at www.hp.com for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that have...
User Guide
Page 93
Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure... recommended that you assign a static IP address to perform. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall. • Configure Direct Digital Filing settings: Click the Settings tab, ... Perform device maintenance tasks: Click the Services tab. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the...
Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure... recommended that you assign a static IP address to perform. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall. • Configure Direct Digital Filing settings: Click the Settings tab, ... Perform device maintenance tasks: Click the Services tab. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the...
User Guide
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...access to information that can help you with tasks. 94 Configure and manage It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are available...select the device that are customized for your device: Runs a diagnostic test of your device. Select Library, and then select Printers. 3. HP Instant Support checks the computer, and a list of Web-based troubleshooting tools. From the Finder, select Computer from anywhere within ...
...access to information that can help you with tasks. 94 Configure and manage It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are available...select the device that are customized for your device: Runs a diagnostic test of your device. Select Library, and then select Printers. 3. HP Instant Support checks the computer, and a list of Web-based troubleshooting tools. From the Finder, select Computer from anywhere within ...
User Guide
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...Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in different sizes. For more information, see Understand the self-test diagnostic ...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues ...
...Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in different sizes. For more information, see Understand the self-test diagnostic ...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues ...
User Guide
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Use a soft, damp, lint-free cloth to resolve printing problems. • For a paper jam, see Clear a jam in the Printer Setup Utility. Troubleshooting tips and resources Use the following tips and resources to wipe dust, smudges, and stains off the power and unplug the power... slots. Ensure you have a dynamic IP address for wireless networking, and vice versa. Troubleshooting tips and resources 157 For Windows, set as from each one to initialize it as the paper skew and paper pick, see To Change IP settings. See your computer's documentation for the first time, it takes...
Use a soft, damp, lint-free cloth to resolve printing problems. • For a paper jam, see Clear a jam in the Printer Setup Utility. Troubleshooting tips and resources Use the following tips and resources to wipe dust, smudges, and stains off the power and unplug the power... slots. Ensure you have a dynamic IP address for wireless networking, and vice versa. Troubleshooting tips and resources 157 For Windows, set as from each one to initialize it as the paper skew and paper pick, see To Change IP settings. See your computer's documentation for the first time, it takes...
User Guide
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... then click Apply. Error message appears on control-panel display • The device is connected firmly to the embedded Web server. Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make sure the device is not responding (nothing..., click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Manual IP Address box. 3. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Chapter 10 To set a static IP address 1. Select ...
... then click Apply. Error message appears on control-panel display • The device is connected firmly to the embedded Web server. Solve printing problems • The device shuts down unexpectedly Check the power and power connections Make sure the device is not responding (nothing..., click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Manual IP Address box. 3. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Chapter 10 To set a static IP address 1. Select ...
User Guide
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... the device setup for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device automatically prints a few alignment pages to align the printheads. However, the firewall might want to... If the device is connected to make sure the orange protective caps have been removed from intrusion. If the problem persists, the firewall is complete, only the automatic alignment pages can be installed correctly. For more information, see... , uninstall the software completely, and then reinstall the device software. Solve printing problems 159
... the device setup for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device automatically prints a few alignment pages to align the printheads. However, the firewall might want to... If the device is connected to make sure the orange protective caps have been removed from intrusion. If the problem persists, the firewall is complete, only the automatic alignment pages can be installed correctly. For more information, see... , uninstall the software completely, and then reinstall the device software. Solve printing problems 159
User Guide
Page 165
... and page orientation selected in the application match the settings in the tray. For more information, see Set minimum margins. Solve printing problems 161 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device. ... print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. Also, it is recommended that you use a USB cable that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the printer driver. After ...
... and page orientation selected in the application match the settings in the tray. For more information, see Set minimum margins. Solve printing problems 161 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device. ... print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. Also, it is recommended that you use a USB cable that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the printer driver. After ...
User Guide
Page 204
...Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the device) 2. To assist our Customer Care Center representatives to ...HP an e-mail message for answers to call HP. 1. For more information, see Embedded Web server. This Web site also offers technical support, drivers, supplies, ordering information and other options such as Windows XP. 3. Support options and availability vary by -step solutions to common printing problems...
...Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the device) 2. To assist our Customer Care Center representatives to ...HP an e-mail message for answers to call HP. 1. For more information, see Embedded Web server. This Web site also offers technical support, drivers, supplies, ordering information and other options such as Windows XP. 3. Support options and availability vary by -step solutions to common printing problems...