Fax Getting Started Guide
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... paper is loaded in the report to verify the settings are correct. From the control panel, press Setup. 4. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to an unused entry number, or type a number on the... faxing, check the fax settings listed in the input tray before starting the test. 3. Type the fax number, and then press OK. For additional troubleshooting information, see the onscreen user guide on how to fix the problem and rerun the test. To test fax setup 1. Include any problems found. Select...
... paper is loaded in the report to verify the settings are correct. From the control panel, press Setup. 4. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to an unused entry number, or type a number on the... faxing, check the fax settings listed in the input tray before starting the test. 3. Type the fax number, and then press OK. For additional troubleshooting information, see the onscreen user guide on how to fix the problem and rerun the test. To test fax setup 1. Include any problems found. Select...
User Guide - Macintosh
Page 2
...editorial errors or omissions contained herein. Observe all instructions in a protected location where no one can be damaged. 8. If the product does not operate normally, see the onscreen Troubleshooting help. 9. registered trademarks of deposit • Copyrighted works Safety information WARNING! Do not... or registered trademarks of moisture. Intel® and Pentium® are trademarks of injury from wall outlets before cleaning. 5. HP shall not be construed as allowed under copyright laws. It is subject to reduce risk of Adobe Systems Incorporated. Use only ...
...editorial errors or omissions contained herein. Observe all instructions in a protected location where no one can be damaged. 8. If the product does not operate normally, see the onscreen Troubleshooting help. 9. registered trademarks of deposit • Copyrighted works Safety information WARNING! Do not... or registered trademarks of moisture. Intel® and Pentium® are trademarks of injury from wall outlets before cleaning. 5. HP shall not be construed as allowed under copyright laws. It is subject to reduce risk of Adobe Systems Incorporated. Use only ...
User Guide - Macintosh
Page 7
... paper jams...139 Print cartridge troubleshooting 141 Print quality troubleshooting 141 Print troubleshooting...159 Fax troubleshooting...181 Copy troubleshooting...233 Scan troubleshooting...243 Device update...248 Errors...248 Device messages...249 File messages...253 Supported file types for the HP All-in-One 254 General user messages 254... ID 268 Call in North America during warranty 269 Call elsewhere in the world...269 HP Quick Exchange Service (Japan 270 Prepare the HP All-in-One for shipment 271 Remove the print cartridges before shipment 271 Remove the control panel faceplate ...
... paper jams...139 Print cartridge troubleshooting 141 Print quality troubleshooting 141 Print troubleshooting...159 Fax troubleshooting...181 Copy troubleshooting...233 Scan troubleshooting...243 Device update...248 Errors...248 Device messages...249 File messages...253 Supported file types for the HP All-in-One 254 General user messages 254... ID 268 Call in North America during warranty 269 Call elsewhere in the world...269 HP Quick Exchange Service (Japan 270 Prepare the HP All-in-One for shipment 271 Remove the print cartridges before shipment 271 Remove the control panel faceplate ...
User Guide - Macintosh
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1 HP Officejet J5700 All-inOne series Help For information about the HP All-in-One, see: • Find more information • HP All-in-One overview • Finish setting up the HP All-in-One • Load originals and load paper • Print from your computer • Use the fax features • Use the copy features • Use the scan features • Maintain the HP All-in-One • Troubleshooting • Order supplies • HP warranty and support • Technical information HP Officejet J5700 All-in-One series Help 7
1 HP Officejet J5700 All-inOne series Help For information about the HP All-in-One, see: • Find more information • HP All-in-One overview • Finish setting up the HP All-in-One • Load originals and load paper • Print from your computer • Use the fax features • Use the copy features • Use the scan features • Maintain the HP All-in-One • Troubleshooting • Order supplies • HP warranty and support • Technical information HP Officejet J5700 All-in-One series Help 7
User Guide - Macintosh
Page 11
...onscreen, that provide information about setting up and using the HP All-in-One. • Sources of information Sources of information Setup Poster The Setup Poster provides instructions for setting up your HP All-in-One, including troubleshooting tips and step-by-step instructions. Install the software to ...use your HP All-in the Setup Poster. Find more information You can get help and support from the HP website. Readme The Readme file ...
...onscreen, that provide information about setting up and using the HP All-in-One. • Sources of information Sources of information Setup Poster The Setup Poster provides instructions for setting up your HP All-in-One, including troubleshooting tips and step-by-step instructions. Install the software to ...use your HP All-in the Setup Poster. Find more information You can get help and support from the HP website. Readme The Readme file ...
User Guide - Macintosh
Page 115
... any faxes that might have been stored in the fax log, see the Fax troubleshooting. Press 2, and then press 6. To print or save them. Print other reports You can sort the log by an error code in -One, such as the status of the last fax you to print the list of... Tools menu and then selects Clear Fax Log. From the pop-up menu, choose Fax Log. 4. The fax log and any saved faxes from the HP Photosmart Studio (Mac) Software 1. This selects Print Report and then prints the fax log. Print reports 113 From the Information and Settings drop-down, select...
... any faxes that might have been stored in the fax log, see the Fax troubleshooting. Press 2, and then press 6. To print or save them. Print other reports You can sort the log by an error code in -One, such as the status of the last fax you to print the list of... Tools menu and then selects Clear Fax Log. From the pop-up menu, choose Fax Log. 4. The fax log and any saved faxes from the HP Photosmart Studio (Mac) Software 1. This selects Print Report and then prints the fax log. Print reports 113 From the Information and Settings drop-down, select...
User Guide - Macintosh
Page 137
... contains the following topics: • Troubleshooting tips • Print quality troubleshooting • Print troubleshooting • Fax troubleshooting • Copy troubleshooting • Scan troubleshooting • Device update • Errors Troubleshooting tips This section contains the following topics: • The HP All-in-One will not turn on • Communication...; Tips for using the automatic document feeder • Clear paper jams • Print cartridge troubleshooting The HP All-in-One will not turn on Cause: The HP All-in-One is not properly connected to a power supply.
... contains the following topics: • Troubleshooting tips • Print quality troubleshooting • Print troubleshooting • Fax troubleshooting • Copy troubleshooting • Scan troubleshooting • Device update • Errors Troubleshooting tips This section contains the following topics: • The HP All-in-One will not turn on • Communication...; Tips for using the automatic document feeder • Clear paper jams • Print cartridge troubleshooting The HP All-in-One will not turn on Cause: The HP All-in-One is not properly connected to a power supply.
User Guide - Macintosh
Page 138
.... If prompted, choose your country/region, and then click Contact HP for information on calling for the HP All-inOne to : www.hp.com/support. It might take a few minutes for technical support. 136 Troubleshooting Cause: You pressed the Power button too quickly. Plug in -One and the power adapter. If it might have a mechanical...
.... If prompted, choose your country/region, and then click Contact HP for information on calling for the HP All-inOne to : www.hp.com/support. It might take a few minutes for technical support. 136 Troubleshooting Cause: You pressed the Power button too quickly. Plug in -One and the power adapter. If it might have a mechanical...
User Guide - Macintosh
Page 139
...the display is blank and the Power button is not lit, the HP All-in-One is working , there might need to disconnect older products from the HP All-in-One to your USB connection. You might not be replaced. Troubleshooting tips 137 Press the Power button to the help provided with your ... you installed with the HP All-inOne again. Also verify that came with your HP Photosmart Studio (Mac) Software to see if it might need to verify your computer. • Check other printers or scanners. Make sure the other end of the HP All-in-One. If the HP All-in-One shows up in...
...the display is blank and the Power button is not lit, the HP All-in-One is working , there might need to disconnect older products from the HP All-in-One to your USB connection. You might not be replaced. Troubleshooting tips 137 Press the Power button to the help provided with your ... you installed with the HP All-inOne again. Also verify that came with your HP Photosmart Studio (Mac) Software to see if it might need to verify your computer. • Check other printers or scanners. Make sure the other end of the HP All-in-One. If the HP All-in-One shows up in...
User Guide - Macintosh
Page 140
...well and is too thin, that has a slick texture, or that stretches easily. It can also cause paper jams. 138 Troubleshooting The following tips help maintain HP print cartridges and ensure consistent print quality. • Keep all print cartridges in the original sealed packages until you plan to ...papers are ready to print, remove only the paper you have replacement print cartridges available to install. • Turn off the HP All-in-One from the HP All-in-One. When you are designed for a long time. • Do not clean the print cartridges unnecessarily. This exposes the print ...
...well and is too thin, that has a slick texture, or that stretches easily. It can also cause paper jams. 138 Troubleshooting The following tips help maintain HP print cartridges and ensure consistent print quality. • Keep all print cartridges in the original sealed packages until you plan to ...papers are ready to print, remove only the paper you have replacement print cartridges available to install. • Turn off the HP All-in-One from the HP All-in-One. When you are designed for a long time. • Do not clean the print cartridges unnecessarily. This exposes the print ...
User Guide - Macintosh
Page 141
... jam in the automatic document feeder. Remove the door by the edges. Troubleshooting tips 139 It can cause graphics or text to the document feeder tray while the HP All-in-One is too thick or too thin for the HP All-in-One. • Trying to add paper to print improperly. • Do ...that has been removed from a spiral binder, trim the edges. • Do not load photos in the automatic document feeder. Use HP Premium Plus photo paper for the HP All-in-One to jam the automatic document feeder: • Placing too much paper in the document feeder tray. To clear a paper jam from...
... jam in the automatic document feeder. Remove the door by the edges. Troubleshooting tips 139 It can cause graphics or text to the document feeder tray while the HP All-in-One is too thick or too thin for the HP All-in-One. • Trying to add paper to print improperly. • Do ...that has been removed from a spiral binder, trim the edges. • Do not load photos in the automatic document feeder. Use HP Premium Plus photo paper for the HP All-in-One to jam the automatic document feeder: • Placing too much paper in the document feeder tray. To clear a paper jam from...
User Guide - Macintosh
Page 142
Replace the rear door. Lift the cover of the automatic document feeder. 140 Troubleshooting Close the cover of the automatic document feeder. 2. Gently pull the paper...the device. Chapter 11 2. Gently push the door forward until it from the HP All-in the automatic document feeder 1. To clear a paper jam in -One, more paper jams are likely to occur. 3. Gently pull the paper out ...of the rollers. If you are removing it from the HP All-in-One, more paper jams are likely to continue the current job. If you are removing it snaps into place...
Replace the rear door. Lift the cover of the automatic document feeder. 140 Troubleshooting Close the cover of the automatic document feeder. 2. Gently pull the paper...the device. Chapter 11 2. Gently push the door forward until it from the HP All-in the automatic document feeder 1. To clear a paper jam in -One, more paper jams are likely to occur. 3. Gently pull the paper out ...of the rollers. If you are removing it from the HP All-in-One, more paper jams are likely to continue the current job. If you are removing it snaps into place...
User Guide - Macintosh
Page 143
... for possible damage to determine if there is a problem with a lint-free cloth, slightly damp; If you might have a problem with one of the print cartridges with the print cartridges. Remove the black print cartridge from the slot on the left side. 4. If it is still...8226; Ink is bleeding or smearing • The automatic document feeder picks up too many pages or none at all Print quality troubleshooting 141 To troubleshoot print cartridges 1. This report provides useful information about your print cartridges, including status information. 5. Check for the tri-color print ...
... for possible damage to determine if there is a problem with a lint-free cloth, slightly damp; If you might have a problem with one of the print cartridges with the print cartridges. Remove the black print cartridge from the slot on the left side. 4. If it is still...8226; Ink is bleeding or smearing • The automatic document feeder picks up too many pages or none at all Print quality troubleshooting 141 To troubleshoot print cartridges 1. This report provides useful information about your print cartridges, including status information. 5. Check for the tri-color print ...
User Guide - Macintosh
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...report shows a problem, clean the print cartridges. Pencil lead, wax, or ink can happen if the paper is appropriate for the HP All-in-One. Solution: Use HP Premium Papers or any pages at all , the rollers inside the automatic document feeder need to be cleaned. • If the automatic... to be cleaned. Solution: If the paper is too close to be cleaned. This can build up on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridges need to the print cartridge during printing. For more information on the rollers and separator pad after extensive use,...
...report shows a problem, clean the print cartridges. Pencil lead, wax, or ink can happen if the paper is appropriate for the HP All-in-One. Solution: Use HP Premium Papers or any pages at all , the rollers inside the automatic document feeder need to be cleaned. • If the automatic... to be cleaned. Solution: If the paper is too close to be cleaned. This can build up on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridges need to the print cartridge during printing. For more information on the rollers and separator pad after extensive use,...
User Guide - Macintosh
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...cleaning the front roller. Print quality troubleshooting 143 TIP: If the automatic document feeder does not pick up menu, choose Paper Type/Quality. 5. Ink is the selected printer. 4. From the Paper type pop-...the automatic document feeder does not pick up menu, choose the type of paper loaded in -One is set the paper type for printing 1. Cause: The print or copy quality setting on print... cartridges, see Clean the automatic document feeder. For more information on the HP All-in the input tray. Click the Paper tab. 6. Wipe the roller with a soft ...
...cleaning the front roller. Print quality troubleshooting 143 TIP: If the automatic document feeder does not pick up menu, choose Paper Type/Quality. 5. Ink is the selected printer. 4. From the Paper type pop-...the automatic document feeder does not pick up menu, choose the type of paper loaded in -One is set the paper type for printing 1. Cause: The print or copy quality setting on print... cartridges, see Clean the automatic document feeder. For more information on the HP All-in the input tray. Click the Paper tab. 6. Wipe the roller with a soft ...
User Guide - Macintosh
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..., press Quality until the appropriate quality setting is the selected printer. 4. Load your image do so, install the photo print cartridge in your original print side down on print cartridges, see Print cartridge troubleshooting. 144 Troubleshooting For best results when printing images, use the document feeder tray...the page. To do not print at the bottom of the document goes in -One is lit. 4. With the photo print cartridge and the tri-color print cartridge installed, you use HP Premium Plus Photo Paper. Chapter 11 Solution: Check the quality setting. Make sure the...
..., press Quality until the appropriate quality setting is the selected printer. 4. Load your image do so, install the photo print cartridge in your original print side down on print cartridges, see Print cartridge troubleshooting. 144 Troubleshooting For best results when printing images, use the document feeder tray...the page. To do not print at the bottom of the document goes in -One is lit. 4. With the photo print cartridge and the tri-color print cartridge installed, you use HP Premium Plus Photo Paper. Chapter 11 Solution: Check the quality setting. Make sure the...
User Guide - Macintosh
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... For more information on paper, see Understand specifications for your project. Solution: Load the paper with HP printers to decrease the amount of the document goes in -One. Print quality troubleshooting 145 Make sure you use the document feeder tray, place the pages so that you have paper ...loaded in the input tray. 2. Press Start Copy Black or Start Copy Color. Genuine HP print cartridges are loading glossy photo...
... For more information on paper, see Understand specifications for your project. Solution: Load the paper with HP printers to decrease the amount of the document goes in -One. Print quality troubleshooting 145 Make sure you use the document feeder tray, place the pages so that you have paper ...loaded in the input tray. 2. Press Start Copy Black or Start Copy Color. Genuine HP print cartridges are loading glossy photo...
User Guide - Macintosh
Page 148
...For more information on a flat surface to the use of non-HP ink. Printouts have paper loaded correctly. Slide the paper-width guide to determine if there is the same size and type. 146 Troubleshooting If the problem persists, you have horizontal streaks or lines Cause: ...is not feeding properly or is free of paper on print cartridges, see Print cartridge troubleshooting. To load full-size paper 1. Remove the output tray. 2. Printer service or repairs required as a result of printer failure or damage attributable to align the edges, and then check the paper for the...
...For more information on a flat surface to the use of non-HP ink. Printouts have paper loaded correctly. Slide the paper-width guide to determine if there is the same size and type. 146 Troubleshooting If the problem persists, you have horizontal streaks or lines Cause: ...is not feeding properly or is free of paper on print cartridges, see Print cartridge troubleshooting. To load full-size paper 1. Remove the output tray. 2. Printer service or repairs required as a result of printer failure or damage attributable to align the edges, and then check the paper for the...
User Guide - Macintosh
Page 149
... be in -One is no higher than the top of the page first with the short edge forward and the print side down . Slide the paper-width guide inward until it stops at the edge of paper forward until it stops. Print quality troubleshooting 147 4. CAUTION: Make sure that the HP All-in... place. TIP: If you load paper into the input tray with the print side down . For more help on loading full-size paper and letterhead, refer to the diagram engraved in -One to eject blank pages. Do...
... be in -One is no higher than the top of the page first with the short edge forward and the print side down . Slide the paper-width guide inward until it stops at the edge of paper forward until it stops. Print quality troubleshooting 147 4. CAUTION: Make sure that the HP All-in... place. TIP: If you load paper into the input tray with the print side down . For more help on loading full-size paper and letterhead, refer to the diagram engraved in -One to eject blank pages. Do...
User Guide - Macintosh
Page 150
... type of ink, you have paper loaded in the input tray. 2. Make sure the HP All-in the print cartridges. If you . If there is the selected printer. 4. Chapter 11 7. Make sure you are low or out of paper loaded in the... to be cleaned or might need to determine if there is lit. 4. Solution: Check the estimated ink levels remaining in -One is ink remaining in the print cartridges, but you have paper loaded in the input tray. 2. Solution: Check the quality... are still noticing a problem, print a self-test report to replace the print cartridges. 148 Troubleshooting
... type of ink, you have paper loaded in the input tray. 2. Make sure the HP All-in the print cartridges. If you . If there is the selected printer. 4. Chapter 11 7. Make sure you are low or out of paper loaded in the... to be cleaned or might need to determine if there is lit. 4. Solution: Check the estimated ink levels remaining in -One is ink remaining in the print cartridges, but you have paper loaded in the input tray. 2. Solution: Check the quality... are still noticing a problem, print a self-test report to replace the print cartridges. 148 Troubleshooting