Getting Started Guide
Page 3
... the printer does not operate normally, see www.hp.com/go/inkusage. Refer servicing to reduce risk of different ways, including in the initialization process, which prepares the printer and ...printer...17 Problems installing the software...17 Problems setting up wireless (802.11) communication (some residual ink is left in the cartridge after you are no one... marked on the printer. 3. Unplug this printer near water, or when you install the software). 8. There are wet. 5. Install the printer securely on a stable surface. 6. Install the printer in printhead servicing, which is...
... the printer does not operate normally, see www.hp.com/go/inkusage. Refer servicing to reduce risk of different ways, including in the initialization process, which prepares the printer and ...printer...17 Problems installing the software...17 Problems setting up wireless (802.11) communication (some residual ink is left in the cartridge after you are no one... marked on the printer. 3. Unplug this printer near water, or when you install the software). 8. There are wet. 5. Install the printer securely on a stable surface. 6. Install the printer in printhead servicing, which is...
Getting Started Guide
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... above will charge its standard time and materials charges to service the printer for the product. 7. Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with the customer. For software products, HP's limited warranty applies only to a failure to the customer. Improper maintenance or...
... above will charge its standard time and materials charges to service the printer for the product. 7. Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with the customer. For software products, HP's limited warranty applies only to a failure to the customer. Improper maintenance or...
User Guide
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... of the last fax transaction 68 Print a Caller ID Report...68 View the Call History...68 6 Web HP Apps...70 Marketsplash by HP...71 7 Work with ink cartridges Information on ink cartridges and the printhead 72 Check the estimated ink levels 73 Replace the ink cartridges...73 Store printing supplies...76 Usage information...
... of the last fax transaction 68 Print a Caller ID Report...68 View the Call History...68 6 Web HP Apps...70 Marketsplash by HP...71 7 Work with ink cartridges Information on ink cartridges and the printhead 72 Check the estimated ink levels 73 Replace the ink cartridges...73 Store printing supplies...76 Usage information...
User Guide
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...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down unexpectedly 84 Alignment fails...84 Printer ... the back of the paper 108 Poor black text...109 The printer prints slowly...111 Printhead maintenance...111 Clean the printhead...112 Align the printhead...112 Print and evaluate a print quality report 112 Advanced printhead maintenance 118 Advanced ink cartridge maintenance 124 Solve paper-feed problems......
...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down unexpectedly 84 Alignment fails...84 Printer ... the back of the paper 108 Poor black text...109 The printer prints slowly...111 Printhead maintenance...111 Clean the printhead...112 Align the printhead...112 Print and evaluate a print quality report 112 Advanced printhead maintenance 118 Advanced ink cartridge maintenance 124 Solve paper-feed problems......
User Guide
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...Send) or On (Send & Receive). This means that the printhead and ink cartridges are in Error Correction Mode. You can check the estimated ink levels from ...the control panel, the HP software (Windows), or HP Utility (Mac OS X). these instructions to print error reports and confirmation reports automatically...a fax was successfully sent appears briefly on the control-panel display after each transaction. By default, the printer is a problem sending or receiving a fax. NOTE: Ensure that a confirmation report is Off. This ...
...Send) or On (Send & Receive). This means that the printhead and ink cartridges are in Error Correction Mode. You can check the estimated ink levels from ...the control panel, the HP software (Windows), or HP Utility (Mac OS X). these instructions to print error reports and confirmation reports automatically...a fax was successfully sent appears briefly on the control-panel display after each transaction. By default, the printer is a problem sending or receiving a fax. NOTE: Ensure that a confirmation report is Off. This ...
User Guide
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... both the printer and the ink cartridge. • Keep all ink cartridges in the original sealed packages until they are needed. • Store ink cartridges in the same orientation packages hang on ink cartridges and the printhead The following tips help maintain HP ink cartridges ...the estimated ink levels remaining in print quality may be caused by a clogged printhead. TIP: If you have problems scanning documents, see Turn off the printer properly. It could also be the result of one or more information, see Print quality troubleshooting This section contains the following topics...
... both the printer and the ink cartridge. • Keep all ink cartridges in the original sealed packages until they are needed. • Store ink cartridges in the same orientation packages hang on ink cartridges and the printhead The following tips help maintain HP ink cartridges ...the estimated ink levels remaining in print quality may be caused by a clogged printhead. TIP: If you have problems scanning documents, see Turn off the printer properly. It could also be the result of one or more information, see Print quality troubleshooting This section contains the following topics...
User Guide
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... 73 Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can cause temporary printing problems. • If you are transporting the printer, do not already have replacement ink cartridges for the printer, see www.hp.com/go/inkusage. NOTE: If you have to replace the cartridges...
... 73 Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can cause temporary printing problems. • If you are transporting the printer, do not already have replacement ink cartridges for the printer, see www.hp.com/go/inkusage. NOTE: If you have to replace the cartridges...
User Guide
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... Make sure the printer is completely out of ink, the printer may slow down to keep the printhead from overheating. If you have colored paper loaded in the printer driver. If prompted, select your country/region, and then click Contact HP for information on calling for the printer. Printer takes a long ...be only partially printed, or if it has light or white streaks, try cleaning the printhead. Alignment fails If the alignment page appears to www.hp.com/support. Check the HP software settings Print speed is missing or incorrect Check the ink cartridges Make sure the correct ...
... Make sure the printer is completely out of ink, the printer may slow down to keep the printhead from overheating. If you have colored paper loaded in the printer driver. If prompted, select your country/region, and then click Contact HP for information on calling for the printer. Printer takes a long ...be only partially printed, or if it has light or white streaks, try cleaning the printhead. Alignment fails If the alignment page appears to www.hp.com/support. Check the HP software settings Print speed is missing or incorrect Check the ink cartridges Make sure the correct ...
User Guide
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...end of the document • Solution 2: Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Load paper in the input tray. Solution 4: Try printing with borders Solution: Try printing with the most likely solution first. Solution... 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more information, see : Load media Cause: The printer picked up two sheets of the page. Solution 3: Check the ink levels Solution: The ink ...
...end of the document • Solution 2: Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Load paper in the input tray. Solution 4: Try printing with borders Solution: Try printing with the most likely solution first. Solution... 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more information, see : Load media Cause: The printer picked up two sheets of the page. Solution 3: Check the ink levels Solution: The ink ...
User Guide
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.... Chapter 8 Cause: Ink levels are listed in order, with the ink cartridges and print quality issues. For more information, see Clean the printhead. Cause: The printhead was turned off the printer, the print carriage might not return to the correct position causing problems with the most likely solution first. Paper is not picked...
.... Chapter 8 Cause: Ink levels are listed in order, with the ink cartridges and print quality issues. For more information, see Clean the printhead. Cause: The printhead was turned off the printer, the print carriage might not return to the correct position causing problems with the most likely solution first. Paper is not picked...
User Guide
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... choose your country/region, and then click Contact HP for information on calling for help. • Colors look like they are smeared on the back of the paper • Poor black text • The printer prints slowly • Printhead maintenance Wrong, inaccurate, or bleeding colors If your...• Printouts are faded or have a feathering appearance instead of the following print quality problems, try the solutions in your printout has one of being sharp and defined. 96 Solve a problem Print quality troubleshooting Use this section to solve these print quality problems: • ...
... choose your country/region, and then click Contact HP for information on calling for help. • Colors look like they are smeared on the back of the paper • Poor black text • The printer prints slowly • Printhead maintenance Wrong, inaccurate, or bleeding colors If your...• Printouts are faded or have a feathering appearance instead of the following print quality problems, try the solutions in your printout has one of being sharp and defined. 96 Solve a problem Print quality troubleshooting Use this section to solve these print quality problems: • ...
User Guide
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... you easily produce great results, time after time. Solution 3: Check the paper type Solution: HP recommends that you want to the printhead during printing, the ink might be smeared. Printer service or repairs required as a mailing envelope. For more information, see if your ink cartridges... are genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with the glossy side ...
... you easily produce great results, time after time. Solution 3: Check the paper type Solution: HP recommends that you want to the printhead during printing, the ink might be smeared. Printer service or repairs required as a mailing envelope. For more information, see if your ink cartridges... are genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with the glossy side ...
User Guide
Page 102
...try the next solution. You do when printed on is loaded in grayscale. For more information, see if advanced color settings such as HP Advanced Photo Paper is flat. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings ...is nothing wrong with your ink supplies. Therefore, replacing the ink cartridges or printhead is required. 98 Solve a problem Solution 4: Check the ink levels Solution: Check the estimated ink levels in the printer. Or, check to replace the ink cartridges until print quality becomes unacceptable. ...
...try the next solution. You do when printed on is loaded in grayscale. For more information, see if advanced color settings such as HP Advanced Photo Paper is flat. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings ...is nothing wrong with your ink supplies. Therefore, replacing the ink cartridges or printhead is required. 98 Solve a problem Solution 4: Check the ink levels Solution: Check the estimated ink levels in the printer. Or, check to replace the ink cartridges until print quality becomes unacceptable. ...
User Guide
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... media Cause: The print settings were set incorrectly. For more information, see if the print quality problem still exists. Cause: There was a problem with the printhead. Solution 6: Align the printhead Solution: Align the printhead. This allows the printer to : www.hp.com/support. If this did not solve the issue, try the next solution.
... media Cause: The print settings were set incorrectly. For more information, see if the print quality problem still exists. Cause: There was a problem with the printhead. Solution 6: Align the printhead Solution: Align the printhead. This allows the printer to : www.hp.com/support. If this did not solve the issue, try the next solution.
User Guide
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... print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you are genuine HP ink cartridges. Printer service or repairs required as a result of non-HP supplies. When you purchased genuine HP ink cartridges, go to see : Check the estimated ink levels Cause: The ink...
... print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you are genuine HP ink cartridges. Printer service or repairs required as a result of non-HP supplies. When you purchased genuine HP ink cartridges, go to see : Check the estimated ink levels Cause: The ink...
User Guide
Page 105
... in its original packaging inside a resealable plastic bag on is flat. Solution 5: Clean the printhead Solution: If the previous solutions did not solve the issue, try the next solution. After cleaning the printhead, print a print quality report. If this did not resolve the issue, try the next ... input tray. When you have finished printing, return any other paper type that is not set incorrectly. Solution 6: Contact HP support Solution: Contact HP support for the printer. Cause: The paper type or print quality settings were set too low. If this did not solve the issue, try...
... in its original packaging inside a resealable plastic bag on is flat. Solution 5: Clean the printhead Solution: If the previous solutions did not solve the issue, try the next solution. After cleaning the printhead, print a print quality report. If this did not resolve the issue, try the next ... input tray. When you have finished printing, return any other paper type that is not set incorrectly. Solution 6: Contact HP support Solution: Contact HP support for the printer. Cause: The paper type or print quality settings were set too low. If this did not solve the issue, try...
User Guide
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... problem persists, use immediately. NOTE: For this issue, there is appropriate for technical support. Print the image with the printhead. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting ...print Try the following solutions if your country/region, and then click Contact HP for information on a flat surface in its original packaging inside a resealable plastic bag on calling for the printer. Solution 2: Use a higher print quality setting Solution: Check the print ...
... problem persists, use immediately. NOTE: For this issue, there is appropriate for technical support. Print the image with the printhead. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting ...print Try the following solutions if your country/region, and then click Contact HP for information on a flat surface in its original packaging inside a resealable plastic bag on calling for the printer. Solution 2: Use a higher print quality setting Solution: Check the print ...
User Guide
Page 107
...; Solution 2: Check your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is not set too ...low. Try the following solutions if your printout has lines, streaks, or marks on the printer was not loaded correctly...
...; Solution 2: Check your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is not set too ...low. Try the following solutions if your printout has lines, streaks, or marks on the printer was not loaded correctly...
User Guide
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If this did not solve the issue, try the next solution. For more information, see: Align the printhead Cause: The printer needed to : www.hp.com/support. Printouts are not as bright and intense as you expected. • Solution 1: Check the print settings.... Solution 4: Align the printhead Solution: Align the printhead. Cause: There was a problem with the printhead. Aligning the printer can help ensure excellent print quality. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for technical support....
If this did not solve the issue, try the next solution. For more information, see: Align the printhead Cause: The printer needed to : www.hp.com/support. Printouts are not as bright and intense as you expected. • Solution 1: Check the print settings.... Solution 4: Align the printhead Solution: Align the printhead. Cause: There was a problem with the printhead. Aligning the printer can help ensure excellent print quality. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for technical support....
User Guide
Page 109
...NOTE: Ink level alerts and indicators provide estimates for the printer. Solution 2: Check the paper type Solution: HP recommends that is appropriate for planning purposes only. When you are printing on a flat surface in the input tray. Solution 4: Clean the printhead Solution: If the previous solutions did not solve the ... cartridges. When you are ready to print, remove only the paper you use HP papers or any unused photo paper to the plastic bag. If this did not solve the issue, try cleaning the printhead. Always make sure it matches the type of paper was loaded in a cool...
...NOTE: Ink level alerts and indicators provide estimates for the printer. Solution 2: Check the paper type Solution: HP recommends that is appropriate for planning purposes only. When you are printing on a flat surface in the input tray. Solution 4: Clean the printhead Solution: If the previous solutions did not solve the ... cartridges. When you are ready to print, remove only the paper you use HP papers or any unused photo paper to the plastic bag. If this did not solve the issue, try cleaning the printhead. Always make sure it matches the type of paper was loaded in a cool...