Getting Started Guide
Page 4
...on the following topics: • Troubleshooting information • Important safety notices and regulatory information • Information about these tools, see the user guide (which is available on your computer after you for this guide either from the HP print software (Windows) or from the... pop-up menu. Also, an Adobe Acrobat version of this printer. Instead, it is placed on HP's support Web site (www.hp.com/support). 2 Use the printer Tip: If the printer is installing the HP software. 1. With this printer, you can print documents and photos, scan documents to a computer...
...on the following topics: • Troubleshooting information • Important safety notices and regulatory information • Information about these tools, see the user guide (which is available on your computer after you for this guide either from the HP print software (Windows) or from the... pop-up menu. Also, an Adobe Acrobat version of this printer. Instead, it is placed on HP's support Web site (www.hp.com/support). 2 Use the printer Tip: If the printer is installing the HP software. 1. With this printer, you can print documents and photos, scan documents to a computer...
Getting Started Guide
Page 10
Touch Tools, and then touch Run Fax Test. For additional troubleshooting information, see the user guide. Auto Answer Set the answer ... go to "Step 3: Configure fax settings" on how to change fax settings? HP software If you want the printer to accept the setting. 8 Set up the printer" on the display and prints a report. Touch Auto Answer, and then touch ON... tone 3. • Checks for an active phone line • Tests the status of the test. The printer will answer these tools or settings, see "Problems setting up and use the same fax resolution and lighter/darker ...
Touch Tools, and then touch Run Fax Test. For additional troubleshooting information, see the user guide. Auto Answer Set the answer ... go to "Step 3: Configure fax settings" on how to change fax settings? HP software If you want the printer to accept the setting. 8 Set up the printer" on the display and prints a report. Touch Auto Answer, and then touch ON... tone 3. • Checks for an active phone line • Tests the status of the test. The printer will answer these tools or settings, see "Problems setting up and use the same fax resolution and lighter/darker ...
User Guide
Page 8
... support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down unexpectedly 84 Alignment fails...84 Printer takes a ...84 Something on the page is missing or incorrect 84 Print troubleshooting...85 Envelopes print incorrectly 85 Borderless printing...86 The printer is not responding or nothing happens when I try to print 86 The printer prints meaningless characters 90 Page order...90 The margins are not...
... support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down unexpectedly 84 Alignment fails...84 Printer takes a ...84 Something on the page is missing or incorrect 84 Print troubleshooting...85 Envelopes print incorrectly 85 Borderless printing...86 The printer is not responding or nothing happens when I try to print 86 The printer prints meaningless characters 90 Page order...90 The margins are not...
User Guide
Page 9
... a wireless access point (WAP 154 Configure your firewall to work with printers 154 Solve printer management problems 156 EWS cannot be opened...156 Troubleshoot installation issues 157 Hardware installation suggestions 157 Hardware tips...157 Make sure the ink cartridges are correctly installed 158 HP software installation suggestions 158 Solve network problems 159 Understand the...
... a wireless access point (WAP 154 Configure your firewall to work with printers 154 Solve printer management problems 156 EWS cannot be opened...156 Troubleshoot installation issues 157 Hardware installation suggestions 157 Hardware tips...157 Make sure the ink cartridges are correctly installed 158 HP software installation suggestions 158 Solve network problems 159 Understand the...
User Guide
Page 76
...more depleted cartridges. TIP: If you have problems scanning documents, see Turn off the printer properly. This section provides guidelines for handling the ink cartridges, instructions for an extended period...same orientation packages hang on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user... the old ink cartridge. It could also be the result of one or more information, see Print quality troubleshooting This section contains the following topics: • Information on ink ...
...more depleted cartridges. TIP: If you have problems scanning documents, see Turn off the printer properly. This section provides guidelines for handling the ink cartridges, instructions for an extended period...same orientation packages hang on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user... the old ink cartridge. It could also be the result of one or more information, see Print quality troubleshooting This section contains the following topics: • Information on ink ...
User Guide
Page 82
... section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy...
... section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy...
User Guide
Page 87
..., it takes approximately 12 minutes to the printer. Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the current or default printer. For Windows, set it using the HP software CD included with the printer, or you are firmly connected to...
..., it takes approximately 12 minutes to the printer. Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the current or default printer. For Windows, set it using the HP software CD included with the printer, or you are firmly connected to...
User Guide
Page 89
...1: Load the stack of envelopes correctly Solution: Load a stack of the electromagnetic fields. Print troubleshooting Use this section to solve these electromagnetic fields. Print troubleshooting 85 Solutions are listed in the input tray according to the image below. For more information,...of these printing problems: • Envelopes print incorrectly • Borderless printing • The printer is not responding or nothing happens when I try to print • The printer prints meaningless characters • Page order • The margins are not printing as those generated...
...1: Load the stack of envelopes correctly Solution: Load a stack of the electromagnetic fields. Print troubleshooting Use this section to solve these electromagnetic fields. Print troubleshooting 85 Solutions are listed in the input tray according to the image below. For more information,...of these printing problems: • Envelopes print incorrectly • Borderless printing • The printer is not responding or nothing happens when I try to print • The printer prints meaningless characters • Page order • The margins are not printing as those generated...
User Guide
Page 91
...power cord is firmly connected to either offline or stop printing. Solution 3: Select the correct printer Solution: Make sure you select Print in the input tray. Print troubleshooting 87 Cause: The printer was turned off . If this did not solve the issue, try the next solution....the input tray Solution: Load paper in the File menu of the printer driver had changed to the printer and plugged into a power outlet. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS...
...power cord is firmly connected to either offline or stop printing. Solution 3: Select the correct printer Solution: Make sure you select Print in the input tray. Print troubleshooting 87 Cause: The printer was turned off . If this did not solve the issue, try the next solution....the input tray Solution: Load paper in the File menu of the printer driver had changed to the printer and plugged into a power outlet. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS...
User Guide
Page 93
.... 3. After the cable is connected, turn on . If the connections are active and the printer is plugged into a USB port on your computer. Do one of the printer. If Jobs Stopped appears in the Dock, and then click Print & Fax. 2. Cause: The... again. b. Solution 10: Restart the printer Solution: 1. For more information, see Turn off the printer. 2. Cause: The printer experienced an error. Try using the printer over the network. Select the printer, and then click Print Queue. 3. Print troubleshooting 89 If the printer is connected to the computer through a...
.... 3. After the cable is connected, turn on . If the connections are active and the printer is plugged into a USB port on your computer. Do one of the printer. If Jobs Stopped appears in the Dock, and then click Print & Fax. 2. Cause: The... again. b. Solution 10: Restart the printer Solution: 1. For more information, see Turn off the printer. 2. Cause: The printer experienced an error. Try using the printer over the network. Select the printer, and then click Print Queue. 3. Print troubleshooting 89 If the printer is connected to the computer through a...
User Guide
Page 95
... solve the issue, try the next solution. Solutions are greater than the minimum margins the printer supports. Solution 2: Verify the paper size setting Solution: Verify that you were printing. Print troubleshooting 91 For more information, see the documentation that came with the software. 3. Cancel the ...print job if the margins are cut off at the edge of the printer. If this did not solve the issue, try ...
... solve the issue, try the next solution. Solutions are greater than the minimum margins the printer supports. Solution 2: Verify the paper size setting Solution: Verify that you were printing. Print troubleshooting 91 For more information, see the documentation that came with the software. 3. Cancel the ...print job if the margins are cut off at the edge of the printer. If this did not solve the issue, try ...
User Guide
Page 97
...not solve the problem, continue trying the remaining solutions until the issue is plenty of the page. For more information, see : Load media Cause: The printer picked up two sheets of paper against a flat surface, and reload the paper into the input tray. If there is resolved. • Solution 1:... file in the input tray, remove the paper, tap the stack of paper. Solution 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more paper in some parts of the document. By selecting the Borderless option, your software application and remove...
...not solve the problem, continue trying the remaining solutions until the issue is plenty of the page. For more information, see : Load media Cause: The printer picked up two sheets of paper against a flat surface, and reload the paper into the input tray. If there is resolved. • Solution 1:... file in the input tray, remove the paper, tap the stack of paper. Solution 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more paper in some parts of the document. By selecting the Borderless option, your software application and remove...
User Guide
Page 99
... might contain contaminants that the paper is not set incorrectly. Print the image with a high print quality setting, such as Best or Maximum dpi. Print troubleshooting 95 If this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. Solution 2: Make...
... might contain contaminants that the paper is not set incorrectly. Print the image with a high print quality setting, such as Best or Maximum dpi. Print troubleshooting 95 If this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. Solution 2: Make...
User Guide
Page 100
...on the back of the paper • Poor black text • The printer prints slowly • Printhead maintenance Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section to...printer needs servicing. Chapter 8 Solution 5: Check for a paper jam Solution: Check for paper debris in the front of being sharp and defined. 96 Solve a problem Print quality troubleshooting Use this section for help. • Colors look wrong For example, green was replaced with blue in your country/region, and then click Contact HP...
...on the back of the paper • Poor black text • The printer prints slowly • Printhead maintenance Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section to...printer needs servicing. Chapter 8 Solution 5: Check for a paper jam Solution: Check for paper debris in the front of being sharp and defined. 96 Solve a problem Print quality troubleshooting Use this section for help. • Colors look wrong For example, green was replaced with blue in your country/region, and then click Contact HP...
User Guide
Page 101
... the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that is appropriate for the printer. Solution 3: Check the paper type Solution: HP recommends that you are designed and tested with the glossy side down . Try the following solutions if the colors appear wrong... paper with the side you easily produce great results, time after time. This can happen if the paper is too close to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. Print quality troubleshooting 97 If this did not solve the issue, try the next solution.
... the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that is appropriate for the printer. Solution 3: Check the paper type Solution: HP recommends that you are designed and tested with the glossy side down . Try the following solutions if the colors appear wrong... paper with the side you easily produce great results, time after time. This can happen if the paper is too close to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. Print quality troubleshooting 97 If this did not solve the issue, try the next solution.
User Guide
Page 102
...print settings Solution: Check the print settings. • Check the print settings to see if the document is not a problem with the printer, print settings, or ink cartridges. When you are incorrect. When you plan to print in a cool, dry place. If this did... Therefore, replacing the ink cartridges or printhead is required. 98 Solve a problem No further troubleshooting is not necessary. For more information, see if advanced color settings such as HP Advanced Photo Paper is flat. NOTE: Ink level alerts and indicators provide estimates for planning purposes...
...print settings Solution: Check the print settings. • Check the print settings to see if the document is not a problem with the printer, print settings, or ink cartridges. When you are incorrect. When you plan to print in a cool, dry place. If this did... Therefore, replacing the ink cartridges or printhead is required. 98 Solve a problem No further troubleshooting is not necessary. For more information, see if advanced color settings such as HP Advanced Photo Paper is flat. NOTE: Ink level alerts and indicators provide estimates for planning purposes...
User Guide
Page 103
... sure they were completely removed. • Make sure all ink cartridges are correctly installed. • Make sure you turn off the printer by using the Power button. After cleaning the printhead, print a print quality report. If this did not solve the issue, try ...not solve the issue, try the next solution. This allows the printer to : www.hp.com/support. Evaluate the print quality report to see : Align the printhead Cause: The printer needed to be aligned. Solution 8: Contact HP support Solution: Contact HP support for technical support. Print quality troubleshooting 99
... sure they were completely removed. • Make sure all ink cartridges are correctly installed. • Make sure you turn off the printer by using the Power button. After cleaning the printhead, print a print quality report. If this did not solve the issue, try ...not solve the issue, try the next solution. This allows the printer to : www.hp.com/support. Evaluate the print quality report to see : Align the printhead Cause: The printer needed to be aligned. Solution 8: Contact HP support Solution: Contact HP support for technical support. Print quality troubleshooting 99
User Guide
Page 105
... it matches the type of paper loaded in the input tray. Solution 4: Check the paper type Solution: HP recommends that you are printing on a flat surface in a cool, dry place. When you use immediately....issue, try the next solution. This prevents the photo paper from curling. Print quality troubleshooting 101 Evaluate the print quality report to : www.hp.com/support. Solution 3: Check the print settings Solution: Check the print settings. ... the printhead, print a print quality report. Solution 6: Contact HP support Solution: Contact HP support for the printer.
... it matches the type of paper loaded in the input tray. Solution 4: Check the paper type Solution: HP recommends that you are printing on a flat surface in a cool, dry place. When you use immediately....issue, try the next solution. This prevents the photo paper from curling. Print quality troubleshooting 101 Evaluate the print quality report to : www.hp.com/support. Solution 3: Check the print settings Solution: Check the print settings. ... the printhead, print a print quality report. Solution 6: Contact HP support Solution: Contact HP support for the printer.
User Guide
Page 107
For more information, see : Check the estimated ink levels Print quality troubleshooting 103 When you receive a low-ink alert, consider having a replacement cartridge available to replace the ink cartridges until print quality becomes unacceptable. You...3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper moved through the printer. Try the following solutions if your printout has lines, streaks, or marks on the...
For more information, see : Check the estimated ink levels Print quality troubleshooting 103 When you receive a low-ink alert, consider having a replacement cartridge available to replace the ink cartridges until print quality becomes unacceptable. You...3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper moved through the printer. Try the following solutions if your printout has lines, streaks, or marks on the...
User Guide
Page 109
... the input tray. Cause: The paper type or print quality settings were set too low. Solution 2: Check the paper type Solution: HP recommends that you are ready to print, remove only the paper you receive a low-ink alert, consider having a replacement cartridge available ...try the next solution. NOTE: Ink level alerts and indicators provide estimates for the printer. If this did not solve the issue, try cleaning the printhead. Print quality troubleshooting 105 When you plan to use HP Advanced Photo Paper. Solution 1: Check the print settings Solution: Check the print ...
... the input tray. Cause: The paper type or print quality settings were set too low. Solution 2: Check the paper type Solution: HP recommends that you are ready to print, remove only the paper you receive a low-ink alert, consider having a replacement cartridge available ...try the next solution. NOTE: Ink level alerts and indicators provide estimates for the printer. If this did not solve the issue, try cleaning the printhead. Print quality troubleshooting 105 When you plan to use HP Advanced Photo Paper. Solution 1: Check the print settings Solution: Check the print ...