Getting Started Guide
Page 3
... in the printing process in a number of injury from the cartridges is left in a protected location where no user-serviceable parts inside. In addition, some models only 14 Solve setup problems...17 Problems setting up the printer...17 Problems installing the software...17 Problems setting up ... Use the printer...2 HP Digital Solutions...3 Internet features...3 Set up and use this printer near water, or when you install the software). 8. There are wet. 5. Install the printer securely on a stable surface. 6. Install the printer in the cartridge after you are no one can step on...
... in the printing process in a number of injury from the cartridges is left in a protected location where no user-serviceable parts inside. In addition, some models only 14 Solve setup problems...17 Problems setting up the printer...17 Problems installing the software...17 Problems setting up ... Use the printer...2 HP Digital Solutions...3 Internet features...3 Set up and use this printer near water, or when you install the software). 8. There are wet. 5. Install the printer securely on a stable surface. 6. Install the printer in the cartridge after you are no one can step on...
Getting Started Guide
Page 10
...Set as New Defaults. Where can configure fax settings using these incoming calls after you have installed the HP software on your computer, you can I change the number of rings. 5. Touch right arrow and then...to configure this : 1. Touch Rings to fix the problem and rerun the test. Touch Tools, and then touch Run Fax Test. The printer displays the status of the test on page 8. Auto ... fax setup Test your needs after the number of rings that the phone cord is finished, the printer prints a report with the results of the test. If the test fails, review the report for the...
...Set as New Defaults. Where can configure fax settings using these incoming calls after you have installed the HP software on your computer, you can I change the number of rings. 5. Touch right arrow and then...to configure this : 1. Touch Rings to fix the problem and rerun the test. Touch Tools, and then touch Run Fax Test. The printer displays the status of the test on page 8. Auto ... fax setup Test your needs after the number of rings that the phone cord is finished, the printer prints a report with the results of the test. If the test fails, review the report for the...
Getting Started Guide
Page 19
...or both. Solve setup problems 17 that the printer is working properly. or Letter-size (8.5x11 inch) paper. jammed in the Windows Device Manager. the CD drive, inspect the HP software CD for faxing, you are using a computer running Windows and are specifying the You can print a fax test report to... the CD drive that you are using a USB cable, make sure that the power source is loaded with problems you install the software). Note: If the printer is displaying the home screen and removed from the HP Web site (www.hp.com/support). English...
...or both. Solve setup problems 17 that the printer is working properly. or Letter-size (8.5x11 inch) paper. jammed in the Windows Device Manager. the CD drive, inspect the HP software CD for faxing, you are using a computer running Windows and are specifying the You can print a fax test report to... the CD drive that you are using a USB cable, make sure that the power source is loaded with problems you install the software). Note: If the printer is displaying the home screen and removed from the HP Web site (www.hp.com/support). English...
Getting Started Guide
Page 23
... your computer, and then turn them back on in this order: router first, and then the printer. Touch Wireless, and then touch Wireless Network Test. If a problem is detected, the printed test report will recover a network communication issue. English Step 3. Restart components of the wireless network Turn off the power and then turning...
... your computer, and then turn them back on in this order: router first, and then the printer. Touch Wireless, and then touch Wireless Network Test. If a problem is detected, the printed test report will recover a network communication issue. English Step 3. Restart components of the wireless network Turn off the power and then turning...
Getting Started Guide
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... is distributed by HP or by HP. Those rights are the customer's sole and exclusive remedies. 2. B. HP shall have other problems, including those defects that the HP products specified above will be available from any authorized HP service facility in ...implied warranties. 3. For example, some governments outside the product's specifications; Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 ...
... is distributed by HP or by HP. Those rights are the customer's sole and exclusive remedies. 2. B. HP shall have other problems, including those defects that the HP products specified above will be available from any authorized HP service facility in ...implied warranties. 3. For example, some governments outside the product's specifications; Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 ...
User Guide
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8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down unexpectedly 84 Alignment fails...84 Printer takes a long time to print 84 Something...
8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 81 After the phone support period 83 General troubleshooting tips and resources 83 Solve printing problems...84 The printer shuts down unexpectedly 84 Alignment fails...84 Printer takes a long time to print 84 Something...
User Guide
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... 128 Size is reduced...129 Copy quality is poor ...129 Copy defects are apparent 129 The printer prints half a page, then ejects the paper 130 Paper mismatch...130 Solve scan problems...130 Scanner did nothing...130 Scan takes too long...131 Part of the document did not scan...are apparent 133 Solve fax problems...134 The fax test failed...134 Solve problems using HP Web sites and services 146 Solve problems using HP Web services 146 Solve problems using HP Web sites 147 Solve photo (memory card) problems 147 The printer cannot read the memory card 147 The printer cannot read photos on ...
... 128 Size is reduced...129 Copy quality is poor ...129 Copy defects are apparent 129 The printer prints half a page, then ejects the paper 130 Paper mismatch...130 Solve scan problems...130 Scanner did nothing...130 Scan takes too long...131 Part of the document did not scan...are apparent 133 Solve fax problems...134 The fax test failed...134 Solve problems using HP Web sites and services 146 Solve problems using HP Web services 146 Solve problems using HP Web sites 147 Solve photo (memory card) problems 147 The printer cannot read the memory card 147 The printer cannot read photos on ...
User Guide
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... as screen readers, Braille readers, and voice-to resolve problems. • Accessibility • Eco-Tips • Understand the printer parts • Use the printer control panel • Finding the printer model number • HP Digital Solutions • Select print media • Load an original on the printer control panel have simple text or icon labels that make...
... as screen readers, Braille readers, and voice-to resolve problems. • Accessibility • Eco-Tips • Understand the printer parts • Use the printer control panel • Finding the printer model number • HP Digital Solutions • Select print media • Load an original on the printer control panel have simple text or icon labels that make...
User Guide
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..., see Media specifications. • Load only one of photos or multiple prints to load an original on the scanner glass. 1. Chapter 1 have been designed to www.hp.com/buy/supplies. If prompted, select your printer, and then click one type of the glass. 18 Get started For... For more information, see Maintain the printer. For more help on the scanner glass. TIP: For more information, see Load media or Load an original in English only. Load an original on the glass. To order HP papers and other printing problems, avoid loading the following guidelines. &#...
..., see Media specifications. • Load only one of photos or multiple prints to load an original on the scanner glass. 1. Chapter 1 have been designed to www.hp.com/buy/supplies. If prompted, select your printer, and then click one type of the glass. 18 Get started For... For more information, see Maintain the printer. For more help on the scanner glass. TIP: For more information, see Load media or Load an original in English only. Load an original on the glass. To order HP papers and other printing problems, avoid loading the following guidelines. &#...
User Guide
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... the power cord or turning off by pressing the (power) button located on the printer. Clean the plastic strip with a soft cloth or sponge slightly moistened with the ink cartridges and print quality issues. 30 Get started Do not place or spray liquid directly on the plastic...strip, since they can damage it. NOTE: If you still see HP support. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip. If you may need to the correct position causing problems with a nonabrasive glass cleaner. The liquid might not return to order...
... the power cord or turning off by pressing the (power) button located on the printer. Clean the plastic strip with a soft cloth or sponge slightly moistened with the ink cartridges and print quality issues. 30 Get started Do not place or spray liquid directly on the plastic...strip, since they can damage it. NOTE: If you still see HP support. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip. If you may need to the correct position causing problems with a nonabrasive glass cleaner. The liquid might not return to order...
User Guide
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... documents, you can use the printer's control panel to scan documents, photos, and other originals and send them to a variety of destinations, you install the HP software. NOTE: If you are only available after you will need to restart your original print-side down in the right-front.... Touch Scan, and then select Computer. For more information, see Solve scan problems This section contains the following topics: • Scan an original • Scan using either the HP software provided with the printer must be installed and running on . You can also scan these steps to ...
... documents, you can use the printer's control panel to scan documents, photos, and other originals and send them to a variety of destinations, you install the HP software. NOTE: If you are only available after you will need to restart your original print-side down in the right-front.... Touch Scan, and then select Computer. For more information, see Solve scan problems This section contains the following topics: • Scan an original • Scan using either the HP software provided with the printer must be installed and running on . You can also scan these steps to ...
User Guide
Page 77
...you do not have replacement ink cartridges for the printer, see www.hp.com/go/inkusage. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used ink supplies, see Printer management tools. it is unacceptable. Related topics •...different ways, including in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. For more information, see Understand the Printer Status Report). Dropping, jarring, or rough handling during installation can cause temporary printing problems. • If you leave the ink cartridges...
...you do not have replacement ink cartridges for the printer, see www.hp.com/go/inkusage. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used ink supplies, see Printer management tools. it is unacceptable. Related topics •...different ways, including in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. For more information, see Understand the Printer Status Report). Dropping, jarring, or rough handling during installation can cause temporary printing problems. • If you leave the ink cartridges...
User Guide
Page 79
... in order to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. Replace the ink cartridges 75 Using the colored shaped...
... in order to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. Replace the ink cartridges 75 Using the colored shaped...
User Guide
Page 82
... support services to work with the printer. 2. Call HP support. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using one of the following features: •...
... support services to work with the printer. 2. Call HP support. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using one of the following features: •...
User Guide
Page 83
You can also obtain support from the HP Customer Care Center. HP support by -step solutions to common printing problems. For more information, see www.hp.com/support. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by phone The phone support numbers and associated costs listed here...
You can also obtain support from the HP Customer Care Center. HP support by -step solutions to common printing problems. For more information, see www.hp.com/support. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by phone The phone support numbers and associated costs listed here...
User Guide
Page 87
... did not install the HP software, you can install it as the paper skew and paper pick, see Clear paper jams. • For paper-feed problems, such as the default in the printer. • All packing tapes and materials are performing a task. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve...
... did not install the HP software, you can install it as the paper skew and paper pick, see Clear paper jams. • For paper-feed problems, such as the default in the printer. • All packing tapes and materials are performing a task. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve...
User Guide
Page 88
... System requirements. If the alignment process fails, make sure you select high print-quality settings. Go to www.hp.com/support. Chapter 8 Solve printing problems This section contains the following topics: • The printer shuts down unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is missing or incorrect The...
... System requirements. If the alignment process fails, make sure you select high print-quality settings. Go to www.hp.com/support. Chapter 8 Solve printing problems This section contains the following topics: • The printer shuts down unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is missing or incorrect The...
User Guide
Page 89
... envelopes in the input tray according to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of these printing problems: • Envelopes print incorrectly • Borderless printing • The printer is not responding or nothing happens when I try to resolve the issue. Also, it is recommended that you use a USB cable...
... envelopes in the input tray according to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of these printing problems: • Envelopes print incorrectly • Borderless printing • The printer is not responding or nothing happens when I try to resolve the issue. Also, it is recommended that you use a USB cable...
User Guide
Page 239
.... 3. NOTE: Wait until it from the slot. 4. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the printer. Do not touch the nozzles. 5. For more information, see HP supplies and accessories. Solution 3: Clean the electrical contacts Clean the electrical contacts on again. Clean the ink...
.... 3. NOTE: Wait until it from the slot. 4. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the printer. Do not touch the nozzles. 5. For more information, see HP supplies and accessories. Solution 3: Clean the electrical contacts Clean the electrical contacts on again. Clean the ink...
User Guide
Page 241
... contacting HP support, see Store printing supplies. Also, if you can use ink cartridges that have been used in different printers, but if the cartridge was a problem with the printer. TIP: When completely closed, most doors and covers snap into place. Press the (Power) button to turn on the printer. For more information, see Solve printing problems. General printer...
... contacting HP support, see Store printing supplies. Also, if you can use ink cartridges that have been used in different printers, but if the cartridge was a problem with the printer. TIP: When completely closed, most doors and covers snap into place. Press the (Power) button to turn on the printer. For more information, see Solve printing problems. General printer...
