Setup Guide
Page 5
...and configuring fax settings 15 Set up speed-dial entries 15 Test fax setup 15 4 Set up Direct Digital Filing for scanning (optional) Required information 16 Step 1: Create and share a folder on the network 17 Step 2: Set up a ...Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28 Hewlett-...
...and configuring fax settings 15 Set up speed-dial entries 15 Test fax setup 15 4 Set up Direct Digital Filing for scanning (optional) Required information 16 Step 1: Create and share a folder on the network 17 Step 2: Set up a ...Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28 Hewlett-...
Setup Guide
Page 8
...such as printing a document or sending a scan to the size of the glass. If you use frequently. 2. If you have more than one HP device installed, select the appropriate tab for the software. 4. Press START COPY Black or START COPY Color. The device makes a copy of the ...your computer). Register the device If you encounter problems, see "Solving installation problems" on the Starter CD or at www.hp.com/support • HP Instant Support and embedded Web server (see "Solving installation problems" on page 16. If you encounter problems, see the onscreen user guide) • ...
...such as printing a document or sending a scan to the size of the glass. If you use frequently. 2. If you have more than one HP device installed, select the appropriate tab for the software. 4. Press START COPY Black or START COPY Color. The device makes a copy of the ...your computer). Register the device If you encounter problems, see "Solving installation problems" on the Starter CD or at www.hp.com/support • HP Instant Support and embedded Web server (see "Solving installation problems" on page 16. If you encounter problems, see the onscreen user guide) • ...
Setup Guide
Page 12
...11) status light: Indicate the status of the device on the color display (if available). Quality: Control the speed and quality of power is scanned from the scanner glass or ADF. Rotate: If the device has a color display, rotate the currently displayed photo 90 degrees. Zoom (- START.... and +): If the device has a color display, enlarge or reduce the image. PRINT PHOTOS: Start the photo printing job. 8 Identify the device parts Attention light: When blinking, the attention light indicates an error has occurred that explains the problem. Proof Sheet: Print a proof sheet when...
...11) status light: Indicate the status of the device on the color display (if available). Quality: Control the speed and quality of power is scanned from the scanner glass or ADF. Rotate: If the device has a color display, rotate the currently displayed photo 90 degrees. Zoom (- START.... and +): If the device has a color display, enlarge or reduce the image. PRINT PHOTOS: Start the photo printing job. 8 Identify the device parts Attention light: When blinking, the attention light indicates an error has occurred that explains the problem. Proof Sheet: Print a proof sheet when...
Setup Guide
Page 28
.... 2. Press Setup. By default, the network name (SSID) is "hpsetup" and the communication mode is created on page 24. • One of these steps to communicate with a list of MAC addresses (also called "hardware addresses") of devices that of the network. 5. The device is...Reset network configuration settings If the device is configured with the network, reset the device's network settings. 1. Solving Direct Digital Filing problems (optional) Unable to scan to the list of accepted MAC addresses. 1. The network folder has not been set up correctly • Make sure the ...
.... 2. Press Setup. By default, the network name (SSID) is "hpsetup" and the communication mode is created on page 24. • One of these steps to communicate with a list of MAC addresses (also called "hardware addresses") of devices that of the network. 5. The device is...Reset network configuration settings If the device is configured with the network, reset the device's network settings. 1. Solving Direct Digital Filing problems (optional) Unable to scan to the list of accepted MAC addresses. 1. The network folder has not been set up correctly • Make sure the ...
Setup Guide
Page 29
...; Make sure the DNS server is entered in the correct format in the folder name. If you have scanned many files to 9,999 files using the assigned prefix and suffix The device can create up correctly on the...the file is full Make sure the server containing the folder has enough disk space available. Solving Direct Digital Filing problems (optional) 25 TIP: If you have recently changed the DNS settings, turn off and then turn on the ... filename using the same prefix and suffix. English information, see the information in -one. If unsupported characters are also supported.
...; Make sure the DNS server is entered in the correct format in the folder name. If you have scanned many files to 9,999 files using the assigned prefix and suffix The device can create up correctly on the...the file is full Make sure the server containing the folder has enough disk space available. Solving Direct Digital Filing problems (optional) 25 TIP: If you have recently changed the DNS settings, turn off and then turn on the ... filename using the same prefix and suffix. English information, see the information in -one. If unsupported characters are also supported.
User Guide
Page 11
... messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did nothing ...170 Scan takes too long ...170 Part of the document did not scan or text is missing 170 Text cannot be edited ...171 Error messages appear 171...problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP ...
... messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did nothing ...170 Scan takes too long ...170 Part of the document did not scan or text is missing 170 Text cannot be edited ...171 Error messages appear 171...problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP ...
User Guide
Page 147
...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • ...
...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • ...
User Guide
Page 157
...on the amount of use the ADF several times per week, monthly cleaning is fed through it can slow down performance, degrade the quality of scans, and affect the accuracy of which can damage the scanner glass. Set up a cleaning routine that contain abrasives, acetone, benzene, and carbon ... to clean the scanner glass. If streaks exist on the glass. CAUTION: Do not spray the glass cleaner directly on scanned documents, cleaning the ADF frame might solve the problem. Clean the device 153 Clean the glass by using a soft, lint-free cloth that is recommended. CAUTION: Use only...
...on the amount of use the ADF several times per week, monthly cleaning is fed through it can slow down performance, degrade the quality of scans, and affect the accuracy of which can damage the scanner glass. Set up a cleaning routine that contain abrasives, acetone, benzene, and carbon ... to clean the scanner glass. If streaks exist on the glass. CAUTION: Do not spray the glass cleaner directly on scanned documents, cleaning the ADF frame might solve the problem. Clean the device 153 Clean the glass by using a soft, lint-free cloth that is recommended. CAUTION: Use only...
User Guide
Page 173
Try cleaning the device. See Clean the device for more information, see Support and warranty for information about HP support. For more information, see Change the copy settings. • Horizontal grainy or white bands in light-gray to 50 pages) in the ADF.... and change it to the device. Replace the ink cartridges, and then resend the print job to enhance text or photographs, if needed . Solve scan problems 169 Solve scan problems If the following topics do not help, see Change the copy settings. For more information. • Unclear text • Try adjusting the contrast...
Try cleaning the device. See Clean the device for more information, see Support and warranty for information about HP support. For more information, see Change the copy settings. • Horizontal grainy or white bands in light-gray to 50 pages) in the ADF.... and change it to the device. Replace the ink cartridges, and then resend the print job to enhance text or photographs, if needed . Solve scan problems 169 Solve scan problems If the following topics do not help, see Change the copy settings. For more information. • Unclear text • Try adjusting the contrast...
User Guide
Page 175
...the original correctly. Error messages appear • "Unable to 50 pages) in the ADF. For more information, see Load media. If the Solve scan problems 171 Make sure that you are acquiring an image from another device, such as "m." • The accuracy of the OCR program depends on a screen. ... original, make sure that you are performing an OCR operation on an original, any colored text on the original does not scan well, if at all. Scanned image quality is poor The original is a second-generation photo or picture Reprinted photographs, such as those in the foreground to the ...
...the original correctly. Error messages appear • "Unable to 50 pages) in the ADF. For more information, see Load media. If the Solve scan problems 171 Make sure that you are acquiring an image from another device, such as "m." • The accuracy of the OCR program depends on a screen. ... original, make sure that you are performing an OCR operation on an original, any colored text on the original does not scan well, if at all. Scanned image quality is poor The original is a second-generation photo or picture Reprinted photographs, such as those in the foreground to the ...
User Guide
Page 176
...control panel. • Try adjusting the resolution and color settings. • The scanned image is skewed (crooked) The original might have optimum clarity. For more information. 172 Maintain and troubleshoot Chapter 10 following suggestions do not solve the problem, you might need to use a better-quality ... image quality is dirty, the image produced does not have been loaded incorrectly. For more colors (or levels of scan job that appears on the original and not a result of the scanning process. • Graphics look different from the back side to how you load the originals...
...control panel. • Try adjusting the resolution and color settings. • The scanned image is skewed (crooked) The original might have optimum clarity. For more information. 172 Maintain and troubleshoot Chapter 10 following suggestions do not solve the problem, you might need to use a better-quality ... image quality is dirty, the image produced does not have been loaded incorrectly. For more colors (or levels of scan job that appears on the original and not a result of the scanning process. • Graphics look different from the back side to how you load the originals...
User Guide
Page 177
Also, make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be dirty. See Clean the device for ...or might be printed on colored paper. • Unwanted lines Ink, glue, correction fluid, or an unwanted substance might be on the original and not a result of the scanner glass. Solve scan problems 173 Try cleaning the scanner... The network folder has not been set up correctly on the server. If cleaning does not correct the problem, the scanner glass or ADF lid backing might need to the network. PING the device and make sure...
Also, make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be dirty. See Clean the device for ...or might be printed on colored paper. • Unwanted lines Ink, glue, correction fluid, or an unwanted substance might be on the original and not a result of the scanner glass. Solve scan problems 173 Try cleaning the scanner... The network folder has not been set up correctly on the server. If cleaning does not correct the problem, the scanner glass or ADF lid backing might need to the network. PING the device and make sure...
User Guide
Page 178
...device is created. • The server name cannot be resolved Sending to network folder might experience problems when sending faxes, receiving faxes, or both read and write to 9,999 files using the same...the numbers 1 through Z, uppercase or lowercase; If the device is entered in the correct format in -one. For more information, see which part of the device. Perform this section for faxing. If the test... fails, review the report for faxing, you have scanned many files to do not use fully qualified DNS names. • Make sure the DNS ...
...device is created. • The server name cannot be resolved Sending to network folder might experience problems when sending faxes, receiving faxes, or both read and write to 9,999 files using the same...the numbers 1 through Z, uppercase or lowercase; If the device is entered in the correct format in -one. For more information, see which part of the device. Perform this section for faxing. If the test... fails, review the report for faxing, you have scanned many files to do not use fully qualified DNS names. • Make sure the DNS ...
User Guide
Page 238
See media paper-feed problems, troubleshoot 165 parallel phone systems answering machine setup 117 countries/...94 networks advanced settings 100 connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP Web Jetadmin 94 IP settings 101 link speed 100 Mac OS setup 128 operating systems supported 210 protocols ... Wizard 100 noise information 212 Number of Copies button 16 O OCR edit scanned documents 56 troubleshoot 171 OK button 16 On button 17 one-touch speed dial buttons 16 operating environment specifications 212 operating systems supported 209 ...
See media paper-feed problems, troubleshoot 165 parallel phone systems answering machine setup 117 countries/...94 networks advanced settings 100 connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP Web Jetadmin 94 IP settings 101 link speed 100 Mac OS setup 128 operating systems supported 210 protocols ... Wizard 100 noise information 212 Number of Copies button 16 O OCR edit scanned documents 56 troubleshoot 171 OK button 16 On button 17 one-touch speed dial buttons 16 operating environment specifications 212 operating systems supported 209 ...
User Guide
Page 241
... configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237... specifications 212 streaks, troubleshoot copies 169 scan 173 stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy... test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless...
... configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237... specifications 212 streaks, troubleshoot copies 169 scan 173 stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy... test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless...