User's Guide
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... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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...printer, clean the printheads, print the configuration page of the document is normally installed with the printer software. The HP Printer Utility is available as a printed guide in the printer driver. Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer... is normally installed with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Location A printed version of the printer, order supplies online, and ...
...printer, clean the printheads, print the configuration page of the document is normally installed with the printer software. The HP Printer Utility is available as a printed guide in the printer driver. Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer... is normally installed with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Location A printed version of the printer, order supplies online, and ...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... whether to the printer that results from printouts, this option is not good or fair, then perform one of the printheads (see To check printhead health). 2. Replace the printheads, if the problems persist after cleaning. CAUTION HP is not responsible for damage to run any problem areas, and perform the recommended actions (see Calibrating the color). 4. Evaluate any...
... whether to the printer that results from printouts, this option is not good or fair, then perform one of the printheads (see To check printhead health). 2. Replace the printheads, if the problems persist after cleaning. CAUTION HP is not responsible for damage to run any problem areas, and perform the recommended actions (see Calibrating the color). 4. Evaluate any...
User's Guide
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... Check the power and power connections ▲ Make sure the printer is turned off . If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. Check the printer software installation ▲ If the printer is connected firmly to align the printheads. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW See Electrical...
... Check the power and power connections ▲ Make sure the printer is turned off . If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. Check the printer software installation ▲ If the printer is connected firmly to align the printheads. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW See Electrical...
User's Guide
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...color-coded slot. Check the printhead ● Make sure the printhead is a security program that protects a computer from the printhead. See Maintaining the printheads. If the problem persists, the firewall is not the source of the printer. Clean the printhead ▲ Complete the printhead cleaning procedure. After the printer has restarted, reinsert the printhead... on the back of the communication problem. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is a problem communicating with the printer, you to print Check the system...
...color-coded slot. Check the printhead ● Make sure the printhead is a security program that protects a computer from the printhead. See Maintaining the printheads. If the problem persists, the firewall is not the source of the printer. Clean the printhead ▲ Complete the printhead cleaning procedure. After the printer has restarted, reinsert the printhead... on the back of the communication problem. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is a problem communicating with the printer, you to print Check the system...
User's Guide
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... settings in the printer driver. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Placement of the text or graphics is wrong Check how the media is missing or incorrect Check the printheads ▲ Print the...wireless network. See Setting minimum margins. Check the printer location and length of the electromagnetic fields. Blank page printed Check for empty ink cartridges ▲ Check the printer lights to see Interpreting control panel lights). Evaluate any problem areas, and perform the recommended actions (see ...
... settings in the printer driver. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Placement of the text or graphics is wrong Check how the media is missing or incorrect Check the printheads ▲ Print the...wireless network. See Setting minimum margins. Check the printer location and length of the electromagnetic fields. Blank page printed Check for empty ink cartridges ▲ Check the printer lights to see Interpreting control panel lights). Evaluate any problem areas, and perform the recommended actions (see ...
User's Guide
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... again. Also, it is printing, the printer might be too moist or too rough. If the problem persists, turn off the printer, disconnect the cable from the print spooler. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print... used meets HP specifications, and try to a job that are low on and not flashing, reconnect the cable. Meaningless characters print If an interruption occurs to print again. Make sure the cable connections at both ends are connected with a USB cable, the problem may be due...
... again. Also, it is printing, the printer might be too moist or too rough. If the problem persists, turn off the printer, disconnect the cable from the print spooler. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print... used meets HP specifications, and try to a job that are low on and not flashing, reconnect the cable. Meaningless characters print If an interruption occurs to print again. Make sure the cable connections at both ends are connected with a USB cable, the problem may be due...
User's Guide
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... shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of your software to the printer or printhead. Evaluate any problem areas, and... perform the recommended actions (see To print the print quality diagnostic page). For ordering information, see HP supplies and accessories. Check the graphics placement ▲ Use...
... shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of your software to the printer or printhead. Evaluate any problem areas, and... perform the recommended actions (see To print the print quality diagnostic page). For ordering information, see HP supplies and accessories. Check the graphics placement ▲ Use...
User's Guide
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... takes about 8 minutes, and the alignment pages may be discarded after they are unable to install the printer software on the computer, verify that: ● All cable connections to align the printheads. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Restart your computer and reinstall the software. Reinstall the...
... takes about 8 minutes, and the alignment pages may be discarded after they are unable to install the printer software on the computer, verify that: ● All cable connections to align the printheads. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Restart your computer and reinstall the software. Reinstall the...
User's Guide
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... you to correct problems with color tints. See To clean the printheads. ● Calibrate Linefeed: Allows you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of a paper source. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you through aligning the printheads. HP Printer Utility (Mac OS) The HP Printer Utility contains...
... you to correct problems with color tints. See To clean the printheads. ● Calibrate Linefeed: Allows you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of a paper source. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you through aligning the printheads. HP Printer Utility (Mac OS) The HP Printer Utility contains...
User's Guide
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... instructions to configure network settings for the printer. Also allows you to correct problems with color tints. Select Library, and then select Printers. 3. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer and the supplies. See Configuring trays...
... instructions to configure network settings for the printer. Also allows you to correct problems with color tints. Select Library, and then select Printers. 3. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer and the supplies. See Configuring trays...
User's Guide
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...printhead does not need to call HP, it is connected to view current printer information, ink cartridge status, and printhead health status; Event Log: Shows a log of the ink cartridges. 3. If the printer is . 4. If the status is 'fair', then the print quality must be replaced as the accumulated ink usage. and to help troubleshoot printer problems...; to verify installation of pages printed from the trays and accessories. 2. The configuration page also contains a log of the printheads, as well as the printer will not function ...
...printhead does not need to call HP, it is connected to view current printer information, ink cartridge status, and printhead health status; Event Log: Shows a log of the ink cartridges. 3. If the printer is . 4. If the status is 'fair', then the print quality must be replaced as the accumulated ink usage. and to help troubleshoot printer problems...; to verify installation of pages printed from the trays and accessories. 2. The configuration page also contains a log of the printheads, as well as the printer will not function ...
User's Guide
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..., see www.hp.com/support/inkjet_warranty. c. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see below for details) Duration of limited warranty 1. For HP printer products, the use of a non-HP or refilled ink cartridge, HP will be free...replace the product, at HP's option. 6. However, if printer failure or damage is attributable to the customer or any other problems, including those that the operation of purchase by HP; ENWW Hewlett-Packard limited warranty statement 105 HP shall have no obligation...
..., see www.hp.com/support/inkjet_warranty. c. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see below for details) Duration of limited warranty 1. For HP printer products, the use of a non-HP or refilled ink cartridge, HP will be free...replace the product, at HP's option. 6. However, if printer failure or damage is attributable to the customer or any other problems, including those that the operation of purchase by HP; ENWW Hewlett-Packard limited warranty statement 105 HP shall have no obligation...
User's Guide
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... 109 storage environment 112 printer driver changing settings 22 online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health ...on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. See media paper-feed problems troubleshooting 47 PCL 3 support 109 photo media guidelines 14 sizes supported,...
... 109 storage environment 112 printer driver changing settings 22 online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health ...on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. See media paper-feed problems troubleshooting 47 PCL 3 support 109 photo media guidelines 14 sizes supported,...
User's Guide
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... 42 multiple pages are picked 48 network connection 50 paper-feed problems 47 poor print quality, unexpected printouts 44 printer lights 58 printer management problems 49 printer not responding, nothing prints 40 printheads 41 skewed pages 48 slow printing 41 tips 38 tray cannot ...be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP Instant Support...
... 42 multiple pages are picked 48 network connection 50 paper-feed problems 47 poor print quality, unexpected printouts 44 printer lights 58 printer management problems 49 printer not responding, nothing prints 40 printheads 41 skewed pages 48 slow printing 41 tips 38 tray cannot ...be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP Instant Support...