User's Guide
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......33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
......33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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.... Available through any standard Web browser or through any standard Web browser. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the document is normally installed with the printer. See HP Printer Utility (Mac OS). Included on the Starter CD. The Toolbox is...
.... Available through any standard Web browser or through any standard Web browser. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the document is normally installed with the printer. See HP Printer Utility (Mac OS). Included on the Starter CD. The Toolbox is...
User's Guide
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...printer. See To clean the printhead contacts manually. 5. CAUTION HP is available only if the ENWW Maintaining the printheads 31 Click the Information tab and click Printhead Health. You can also view the ink level information, and the printhead health status on the following means to check the printhead... will help you might need to diagnose issues affecting the print quality of the printheads (see Calibrating the color). 4. Replace the printheads, if the problems persist after cleaning. See Understanding the configuration page. ● Embedded Web server: Open the embedded...
...printer. See To clean the printhead contacts manually. 5. CAUTION HP is available only if the ENWW Maintaining the printheads 31 Click the Information tab and click Printhead Health. You can also view the ink level information, and the printhead health status on the following means to check the printhead... will help you might need to diagnose issues affecting the print quality of the printheads (see Calibrating the color). 4. Replace the printheads, if the problems persist after cleaning. See Understanding the configuration page. ● Embedded Web server: Open the embedded...
User's Guide
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... calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer Services tab. See To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are thin white... and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads.
... calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer Services tab. See To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are thin white... and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads.
User's Guide
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... follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. However, if the appearance of your printed...
... follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. However, if the appearance of your printed...
User's Guide
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... hold (Resume button) for the carriage to clean the printheads. Obtain clean, dry, soft and lint-free cleaning material. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. If the carriage does not move to...
... hold (Resume button) for the carriage to clean the printheads. Obtain clean, dry, soft and lint-free cleaning material. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. If the carriage does not move to...
User's Guide
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... sure the nozzles are facing up and are small copper-color squares, grouped on the printer. Ink will be visible on the printhead but do not touch the nozzles. properly engaged. ENWW Maintaining the printheads 35 Clean the electrical contacts in the printhead slot inside the printer with the paper. 8. Also, ink can cause permanent nozzle damage...
... sure the nozzles are facing up and are small copper-color squares, grouped on the printer. Ink will be visible on the printhead but do not touch the nozzles. properly engaged. ENWW Maintaining the printheads 35 Clean the electrical contacts in the printhead slot inside the printer with the paper. 8. Also, ink can cause permanent nozzle damage...
User's Guide
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... the cleaning procedure described above for . Pull the printhead latch all the way forward, and then press down firmly on the printhead latch). Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . If the carriage does not move to engage the latch. 8. Lift the printhead latch. 4. Insert the printhead into its color...
... the cleaning procedure described above for . Pull the printhead latch all the way forward, and then press down firmly on the printhead latch). Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . If the carriage does not move to engage the latch. 8. Lift the printhead latch. 4. Insert the printhead into its color...
User's Guide
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... router is turned on the back of the printer. See Maintaining the printheads. Check the printhead ● Make sure the printhead is not the source of the communication problem. Clean the printhead ▲ Complete the printhead cleaning procedure. Printer takes a long time to print Check the system... that protects a computer from the printhead. Check any personal firewall software installed on again without the printhead installed. See Configure network settings. If the problem persists, the firewall is inserted into its correct color-coded slot. ENWW Resolving printing problems...
... router is turned on the back of the printer. See Maintaining the printheads. Check the printhead ● Make sure the printhead is not the source of the communication problem. Clean the printhead ▲ Complete the printhead cleaning procedure. Printer takes a long time to print Check the system... that protects a computer from the printhead. Check any personal firewall software installed on again without the printhead installed. See Configure network settings. If the problem persists, the firewall is inserted into its correct color-coded slot. ENWW Resolving printing problems...
User's Guide
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... ink cartridges ▲ Check the printer lights to see Interpreting control panel lights). If you are not overloaded. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration... in the printer driver. Move the printer away from the source of the printer. See Replacing the ink cartridges. Check the color print settings ▲ Make sure Print in the printer driver match ... incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. Blank page printed Check for radio interference ▲ If the printer is connected using...
... ink cartridges ▲ Check the printer lights to see Interpreting control panel lights). If you are not overloaded. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration... in the printer driver. Move the printer away from the source of the printer. See Replacing the ink cartridges. Check the color print settings ▲ Make sure Print in the printer driver match ... incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. Blank page printed Check for radio interference ▲ If the printer is connected using...
User's Guide
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...USB cable that you can sometimes cause slight distortions to printouts. If prompted by USB cables) can print other documents from the printer, turn on a clean sheet of USB cable ▲ High electromagnetic fields (such as those generated by the computer to retry the job, click Cancel... Make sure the media used meets HP specifications, and try to print again. If you use . Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on the printer without connecting the cable, and delete ...
...USB cable that you can sometimes cause slight distortions to printouts. If prompted by USB cables) can print other documents from the printer, turn on a clean sheet of USB cable ▲ High electromagnetic fields (such as those generated by the computer to retry the job, click Cancel... Make sure the media used meets HP specifications, and try to print again. If you use . Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on the printer without connecting the cable, and delete ...
User's Guide
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...tampered with. Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Lines or dots are missing from text or ... ▲ Some media type settings (such as for gaps in the printer driver. Colors are printing as Best) require more ink than others. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended...
...tampered with. Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Lines or dots are missing from text or ... ▲ Some media type settings (such as for gaps in the printer driver. Colors are printing as Best) require more ink than others. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended...
User's Guide
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..., are printed. Problems connecting to perform a clean uninstallation of the following, run the installation program again. This process takes about 8 minutes, and the alignment pages may be downloaded from www.hp.com/support/officejetprok550. If the printer does not print the pages, try to align the printheads. The printer driver can be discarded after they...
..., are printed. Problems connecting to perform a clean uninstallation of the following, run the installation program again. This process takes about 8 minutes, and the alignment pages may be downloaded from www.hp.com/support/officejetprok550. If the printer does not print the pages, try to align the printheads. The printer driver can be discarded after they...
User's Guide
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... configuration page of a paper source. See To clean the printheads. ● Calibrate Linefeed: Allows you to perform linefeed calibration. See Calibrating the color. ● Paper Handling: Allows you to perform color calibration to set the tray lock and select a default tray (if tray 2 is installed). To open the HP Printer Utility 1. Select Library, and then select...
... configuration page of a paper source. See To clean the printheads. ● Calibrate Linefeed: Allows you to perform linefeed calibration. See Calibrating the color. ● Paper Handling: Allows you to perform color calibration to set the tray lock and select a default tray (if tray 2 is installed). To open the HP Printer Utility 1. Select Library, and then select...
User's Guide
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...printer model and serial number. See To clean the printheads. ● Align: Guides you through cleaning the printheads. See Configuring trays. ● Network Settings: Configure IP settings for the printer. Follow the onscreen instructions to HP website where you through aligning the printheads. See the instructions under Clearing jams. ● Clean... color calibration to diagnose issues affecting the print quality of the printer. See To align the printheads. ● Calibrate Color: Allows you to check the paper pick mechanism of the printer. See Calibrating the color....
...printer model and serial number. See To clean the printheads. ● Align: Guides you through cleaning the printheads. See Configuring trays. ● Network Settings: Configure IP settings for the printer. Follow the onscreen instructions to HP website where you through aligning the printheads. See the instructions under Clearing jams. ● Clean... color calibration to diagnose issues affecting the print quality of the printer. See To align the printheads. ● Calibrate Color: Allows you to check the paper pick mechanism of the printer. See Calibrating the color....
User's Guide
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... tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor...
... tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor...