User's Guide
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... contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
... contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
User's Guide
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...Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Instant Support Helps you to view status information, change settings, and manage the printer from the following resources: Resource Setup poster Description Provides ...with the printer. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer maintenance services. The HP Printer Utility is provided with the printer software. See Embedded Web server. See Toolbox (Windows). Available through the Toolbox (Windows). See Printer lights reference. ...
...Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Instant Support Helps you to view status information, change settings, and manage the printer from the following resources: Resource Setup poster Description Provides ...with the printer. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer maintenance services. The HP Printer Utility is provided with the printer software. See Embedded Web server. See Toolbox (Windows). Available through the Toolbox (Windows). See Printer lights reference. ...
User's Guide
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...Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer.... 3. Electrical contacts contain sensitive electronic components that can be damaged easily. 1. If the carriage does not move to stop moving, then, unplug the power cord from the Information and Support panel. See To clean the printheads. Toolbox is installed), and then click the Printer... blink and the printer will not print,... lights on the printheads and in the printer....
...Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer.... 3. Electrical contacts contain sensitive electronic components that can be damaged easily. 1. If the carriage does not move to stop moving, then, unplug the power cord from the Information and Support panel. See To clean the printheads. Toolbox is installed), and then click the Printer... blink and the printer will not print,... lights on the printheads and in the printer....
User's Guide
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...then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 8. blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. Wait while the printer initializes the printheads ... the alignment process manually (see To align the printheads). If the printer does not print the pages, start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Insert the printhead into its orange protective caps. 6. Press down...
...then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 8. blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. Wait while the printer initializes the printheads ... the alignment process manually (see To align the printheads). If the printer does not print the pages, start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Insert the printhead into its orange protective caps. 6. Press down...
User's Guide
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... problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. The Power light blinks for a few seconds. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Troubleshooting tips and resources Use the following tips and resources to print the configuration page and...
... problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. The Power light blinks for a few seconds. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Troubleshooting tips and resources Use the following tips and resources to print the configuration page and...
User's Guide
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...troubleshooting tips Ensure the following: ● Power light is on . When the printer is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is connected firmly to ensure proper contact. Close programs that you are performing a task. Make sure the printer... in the printer. ● Printheads and ink cartridges are installed. ● Make sure the printer is turned on and not blinking. For Mac OS, set as the default in their correct color-coded slots....
...troubleshooting tips Ensure the following: ● Power light is on . When the printer is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is connected firmly to ensure proper contact. Close programs that you are performing a task. Make sure the printer... in the printer. ● Printheads and ink cartridges are installed. ● Make sure the printer is turned on and not blinking. For Mac OS, set as the default in their correct color-coded slots....
User's Guide
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All printer lights are located on the sides of the printer. Check the printer setup ▲ See General troubleshooting tips. See Electrical specifications for the latest troubleshooting information, or product fixes and updates. Make sure the vents are not covered and the printer is complete, ... can be installed correctly. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. This process takes about 20 seconds, and reconnect the cables. otherwise, the printer software might not be printed. Until this , uninstall the...
All printer lights are located on the sides of the printer. Check the printer setup ▲ See General troubleshooting tips. See Electrical specifications for the latest troubleshooting information, or product fixes and updates. Make sure the vents are not covered and the printer is complete, ... can be installed correctly. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. This process takes about 20 seconds, and reconnect the cables. otherwise, the printer software might not be printed. Until this , uninstall the...
User's Guide
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...color print settings ▲ Make sure Print in Grayscale is printing slowly, then the radio signal might be weak. Check for radio interference ▲ If the printer is connected using wireless communication and is not selected in the tray. See Guidelines for empty ink cartridges ▲ Check the printer lights...levels. See Setting minimum margins. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW If you are not overloaded. Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is selected as those generated by USB ...
...color print settings ▲ Make sure Print in Grayscale is printing slowly, then the radio signal might be weak. Check for radio interference ▲ If the printer is connected using wireless communication and is not selected in the tray. See Guidelines for empty ink cartridges ▲ Check the printer lights...levels. See Setting minimum margins. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW If you are not overloaded. Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is selected as those generated by USB ...
User's Guide
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... rest of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Check the type of media loaded in the printer driver that contains the media that you want to retry the job,... recommended that is ready, resend the job. When the Power light is less than 3 meters (9.8 feet) long to printouts. If the printer does not return to the ready state. If prompted by USB...▲ If the printer and computer are secure. Check the document file ▲ The document file may be too moist or too rough. Make sure the media used meets HP specifications, and try to...
... rest of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Check the type of media loaded in the printer driver that contains the media that you want to retry the job,... recommended that is ready, resend the job. When the Power light is less than 3 meters (9.8 feet) long to printouts. If the printer does not return to the ready state. If prompted by USB...▲ If the printer and computer are secure. Check the document file ▲ The document file may be too moist or too rough. Make sure the media used meets HP specifications, and try to...
User's Guide
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..., perform one or more information, see Configure network settings. For more of the following tasks: ENWW Troubleshooting installation issues 51 Problems setting up or using wireless communication If the printer is incorrect. ● If you might resolve some installation problems (such as a conflict with a static...listed on the configuration page. Alternatively, create a new HP standard TCP/IP port (using a computer running Windows, make sure that the network ports created in the dialog box to a wired network ● If the Link light on the network connector does not turn on, make...
..., perform one or more information, see Configure network settings. For more of the following tasks: ENWW Troubleshooting installation issues 51 Problems setting up or using wireless communication If the printer is incorrect. ● If you might resolve some installation problems (such as a conflict with a static...listed on the configuration page. Alternatively, create a new HP standard TCP/IP port (using a computer running Windows, make sure that the network ports created in the dialog box to a wired network ● If the Link light on the network connector does not turn on, make...
User's Guide
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... or a wireless mode at any obstructions or partitions. Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection type information on the ... network. 6. If the value is connected to avoid any given point of time; See Uninstalling the printer software. Disconnect the network cable and configure the printer for reducing interference on the network configuration page of the printer. ENWW Troubleshooting installation issues 53
... or a wireless mode at any obstructions or partitions. Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection type information on the ... network. 6. If the value is connected to avoid any given point of time; See Uninstalling the printer software. Disconnect the network cable and configure the printer for reducing interference on the network configuration page of the printer. ENWW Troubleshooting installation issues 53
User's Guide
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... control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. The printer is off . The Power light is required. 58 Chapter 5 Printer lights reference ENWW Light description /Light pattern Explanation...
... control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. The printer is off . The Power light is required. 58 Chapter 5 Printer lights reference ENWW Light description /Light pattern Explanation...
User's Guide
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... being processed, the operating status of the printer, and the status of printer errors or warnings. ▲ Ink cartridge information: Open the Information and Support panel and click Supplies Status. See the details under Troubleshooting tips and resources. ● Modify the administrator...Information tab and click Usage in the left pane. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Use this tool... ...to enable viewing of ink cartridges and printheads. Monitor the...
... being processed, the operating status of the printer, and the status of printer errors or warnings. ▲ Ink cartridge information: Open the Information and Support panel and click Supplies Status. See the details under Troubleshooting tips and resources. ● Modify the administrator...Information tab and click Usage in the left pane. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Use this tool... ...to enable viewing of ink cartridges and printheads. Monitor the...
User's Guide
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...Starter CD. 6. If the CD menu does not start automatically, double-click the setup icon on the wireless router. 3. The Configuration Page light blinks. 4. On the CD menu, click Install and follow the onscreen instructions. 7. On the Connection Type screen, select the option to ...the CD drive. The CD menu runs automatically. Wait about 2 minutes, and press (Configuration Page button) to reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and repeat the steps. NOTE If the connection fails, you might need to print the...
...Starter CD. 6. If the CD menu does not start automatically, double-click the setup icon on the wireless router. 3. The Configuration Page light blinks. 4. On the CD menu, click Install and follow the onscreen instructions. 7. On the Connection Type screen, select the option to ...the CD drive. The CD menu runs automatically. Wait about 2 minutes, and press (Configuration Page button) to reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and repeat the steps. NOTE If the connection fails, you might need to print the...
User's Guide
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...acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 linefeed 33 canceling... 58 lights, understanding 58 managing printer 66 cover ink cartridge cover illustration 5 top cover illustration 5 custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 ...
...acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 linefeed 33 canceling... 58 lights, understanding 58 managing printer 66 cover ink cartridge cover illustration 5 top cover illustration 5 custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 ...
User's Guide
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... setting up wireless communication 85 troubleshooting 50 troubleshooting wired network 51 troubleshooting wireless communication 51 wireless settings 85 network connector lights, understanding 62 parts, illustration 62 noise information 113 O operating environment specifications 112 operating systems supported 110 126 Index ENWW print speeds 111 troubleshooting 45, 46 H help HP Instant Support 73 printer driver 2 HP Instant Support accessing 74...
... setting up wireless communication 85 troubleshooting 50 troubleshooting wired network 51 troubleshooting wireless communication 51 wireless settings 85 network connector lights, understanding 62 parts, illustration 62 noise information 113 O operating environment specifications 112 operating systems supported 110 126 Index ENWW print speeds 111 troubleshooting 45, 46 H help HP Instant Support 73 printer driver 2 HP Instant Support accessing 74...
User's Guide
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...) setup poster 2 Sleep mode 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. system requirements 110 overheating of - warranty dates 75 health, status 31, 75 ... 36 lights 58 maintaining 31 part numbers 75, 98 purchasing online 96 supported 109 warranty 105, 108 printing changing settings 22 printing on Windows 79 warranty 105 sound pressure 113 specifications media 15 printer 109 system requirements 110 speeds. See media paper-feed problems troubleshooting 47 ...
...) setup poster 2 Sleep mode 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. system requirements 110 overheating of - warranty dates 75 health, status 31, 75 ... 36 lights 58 maintaining 31 part numbers 75, 98 purchasing online 96 supported 109 warranty 105, 108 printing changing settings 22 printing on Windows 79 warranty 105 sound pressure 113 specifications media 15 printer 109 system requirements 110 speeds. See media paper-feed problems troubleshooting 47 ...
User's Guide
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... 47 poor print quality, unexpected printouts 44 printer lights 58 printer management problems 49 printer not responding, nothing prints 40 printheads 41 skewed pages 48 slow printing 41 tips 38 tray cannot be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP Instant Support 73 two-sided printing accessory.
... 47 poor print quality, unexpected printouts 44 printer lights 58 printer management problems 49 printer not responding, nothing prints 40 printheads 41 skewed pages 48 slow printing 41 tips 38 tray cannot be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP Instant Support 73 two-sided printing accessory.