User's Guide
Page 6
......33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
......33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
Page 10
... the Toolbox (Windows). See HP Printer Utility (Mac OS). Readme file and release notes Provide late-breaking information and troubleshooting tips. The Toolbox is provided with the printer software. Control panel Provides status, error, and warning information about printhead health and access to configure print settings, calibrate the printer, clean the printheads, print the configuration page of...
... the Toolbox (Windows). See HP Printer Utility (Mac OS). Readme file and release notes Provide late-breaking information and troubleshooting tips. The Toolbox is provided with the printer software. Control panel Provides status, error, and warning information about printhead health and access to configure print settings, calibrate the printer, clean the printheads, print the configuration page of...
User's Guide
Page 39
... color tints on a clean sheet of white paper, and check the printhead health section. Manually clean the printhead contacts. Replace the printheads, if the problems persist after cleaning. This will help you might need to the printer that results from modifying the printheads. See To replace the printheads. To check printhead health Use one or more of the maintenance functions, or clean...
... color tints on a clean sheet of white paper, and check the printhead health section. Manually clean the printhead contacts. Replace the printheads, if the problems persist after cleaning. This will help you might need to the printer that results from modifying the printheads. See To replace the printheads. To check printhead health Use one or more of the maintenance functions, or clean...
User's Guide
Page 40
... page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. See To calibrate the linefeed. 32 Chapter 4 Maintaining...
... page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. See To calibrate the linefeed. 32 Chapter 4 Maintaining...
User's Guide
Page 41
...indicates that the printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes up...HP Printer Utility (Mac OS): Click Align from the Information and Support panel. To calibrate the linefeed ● Control panel: Press and hold (Power button), press (Resume button) 6 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select Clean printheads...
...indicates that the printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes up...HP Printer Utility (Mac OS): Click Align from the Information and Support panel. To calibrate the linefeed ● Control panel: Press and hold (Power button), press (Resume button) 6 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select Clean printheads...
User's Guide
Page 42
... to pull the printhead out of the printhead (which corresponds to clean the electrical contacts on the printheads and in the printer. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. See To clean the printheads. Open the...
... to pull the printhead out of the printhead (which corresponds to clean the electrical contacts on the printheads and in the printer. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. See To clean the printheads. Open the...
User's Guide
Page 43
... or paper towel. The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printer. NOTE The electrical contacts are on a sheet of the printhead. Clean the electrical contacts in the printhead slot inside the printer with the paper. 8.
... or paper towel. The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printer. NOTE The electrical contacts are on a sheet of the printhead. Clean the electrical contacts in the printhead slot inside the printer with the paper. 8.
User's Guide
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... package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 7. blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. 14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for 3 seconds...
... package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 7. blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. 14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for 3 seconds...
User's Guide
Page 49
... The personal software firewall is a security program that protects a computer from the printhead. Re-enable the firewall. After the printer has restarted, reinsert the printhead. Printer takes a long time to print Check the system configuration ▲ Make sure ...printer. ● The network hub, switch, or router is turned on and working properly. See Configure network settings. Clean the printhead ▲ Complete the printhead cleaning procedure. Check the printer setup for the printer. Check the printhead ● Make sure the printhead is inserted into its correct color...
... The personal software firewall is a security program that protects a computer from the printhead. Re-enable the firewall. After the printer has restarted, reinsert the printhead. Printer takes a long time to print Check the system configuration ▲ Make sure ...printer. ● The network hub, switch, or router is turned on and working properly. See Configure network settings. Clean the printhead ▲ Complete the printhead cleaning procedure. Check the printer setup for the printer. Check the printhead ● Make sure the printhead is inserted into its correct color...
User's Guide
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... HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Something on the page is missing or incorrect Check the printheads ...color print settings ▲ Make sure Print in Grayscale is loaded ▲ Make sure the media width and length guides fit snugly against the edges of the stack of the text or graphics is wrong Check how the media is not selected in the printer...on a clean sheet of these electromagnetic fields. See Guidelines for the document do not exceed the printable area of media loaded in the printer driver. Check...
... HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Something on the page is missing or incorrect Check the printheads ...color print settings ▲ Make sure Print in Grayscale is loaded ▲ Make sure the media width and length guides fit snugly against the edges of the stack of the text or graphics is wrong Check how the media is not selected in the printer...on a clean sheet of these electromagnetic fields. See Guidelines for the document do not exceed the printable area of media loaded in the printer driver. Check...
User's Guide
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Make sure the media used meets HP specifications, and try printing a backup copy of your document, if available. ...and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. See Understanding specifications for the printer to return to print again. If prompted...quality ▲ The paper might not recognize the rest of media you have selected the tray in the printer driver that contains the media that are connected with a USB cable, the problem may be too moist ...
Make sure the media used meets HP specifications, and try printing a backup copy of your document, if available. ...and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. See Understanding specifications for the printer to return to print again. If prompted...quality ▲ The paper might not recognize the rest of media you have selected the tray in the printer driver that contains the media that are connected with a USB cable, the problem may be too moist ...
User's Guide
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...the page. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. HP does not guarantee or support refilled ink cartridges. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper...disrupt the intricate printing system, and result in the printer driver, make sure you select the correct media type. Colors are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Lines or dots are ...
...the page. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. HP does not guarantee or support refilled ink cartridges. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper...disrupt the intricate printing system, and result in the printer driver, make sure you select the correct media type. Colors are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Lines or dots are ...
User's Guide
Page 58
...clean uninstallation of the printer software. Verify installation preliminaries ● Before installing software on . ● All applications, including virus protection programs and personal firewalls, are printed. See Uninstalling the printer software. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer... information, or product fixes and updates. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. See System requirements. Restart your computer...
...clean uninstallation of the printer software. Verify installation preliminaries ● Before installing software on . ● All applications, including virus protection programs and personal firewalls, are printed. See Uninstalling the printer software. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer... information, or product fixes and updates. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. See System requirements. Restart your computer...
User's Guide
Page 79
... installed). See To calibrate the linefeed. ● Calibrate Color: Allows you to print the configuration page of the printer. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to perform linefeed calibration. See To align the printheads. ● Clean Printheads: Guides you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of a paper source. From...
... installed). See To calibrate the linefeed. ● Calibrate Color: Allows you to print the configuration page of the printer. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to perform linefeed calibration. See To align the printheads. ● Clean Printheads: Guides you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of a paper source. From...
User's Guide
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... then select Printers. 3. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring status (including levels for a tray, and set the tray priority. See the instructions under Clearing jams. ● Clean: Guides you through cleaning the printheads. See Calibrating the color. ●...
... then select Printers. 3. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring status (including levels for a tray, and set the tray priority. See the instructions under Clearing jams. ● Clean: Guides you through cleaning the printheads. See Calibrating the color. ●...
User's Guide
Page 135
...Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of- See ...notes 2 resolution dots per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality. See media paper-feed problems troubleshooting 47 PCL...
...Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of- See ...notes 2 resolution dots per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality. See media paper-feed problems troubleshooting 47 PCL...