User's Guide
Page 6
......33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
......33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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... standard Web browser or through any standard Web browser. See Toolbox (Windows). HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the document is normally installed with the printer software, if you choose an installation option that are not included in...
... standard Web browser or through any standard Web browser. See Toolbox (Windows). HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the document is normally installed with the printer software, if you choose an installation option that are not included in...
User's Guide
Page 39
...you decide whether to run any maintenance tools to clean the printheads. Print the print quality diagnostic page on a clean sheet of printouts deteriorates, complete the relevant steps based on a clean sheet of the printer. To print the print quality diagnostic page Use...color). 4. To check printhead health Use one or more of the maintenance functions, or clean or replace the printhead. ● Configuration page: Print the configuration page on the following means to check the printhead health. Replace the printheads, if the problems persist after cleaning. Evaluate any printhead...
...you decide whether to run any maintenance tools to clean the printheads. Print the print quality diagnostic page on a clean sheet of printouts deteriorates, complete the relevant steps based on a clean sheet of the printer. To print the print quality diagnostic page Use...color). 4. To check printhead health Use one or more of the maintenance functions, or clean or replace the printhead. ● Configuration page: Print the configuration page on the following means to check the printhead health. Replace the printheads, if the problems persist after cleaning. Evaluate any printhead...
User's Guide
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...print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and ...colored blocks, clean the printheads. See To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are pointing, calibrate the linefeed. See To calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer...
...print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and ...colored blocks, clean the printheads. See To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are pointing, calibrate the linefeed. See To calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer...
User's Guide
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...HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To calibrate the linefeed ● Control panel: Press and hold (Power button), press (Resume button) 6 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select Clean printheads... follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the Information and Support panel. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. For Windows 2000,...
...HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To calibrate the linefeed ● Control panel: Press and hold (Power button), press (Resume button) 6 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select Clean printheads... follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the Information and Support panel. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. For Windows 2000,...
User's Guide
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... printhead (which corresponds to clean the electrical contacts on the printheads and in the printer. Lift the handle of its slot. 5. Open the top cover. 2. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. CAUTION Clean...
... printhead (which corresponds to clean the electrical contacts on the printheads and in the printer. Lift the handle of its slot. 5. Open the top cover. 2. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. CAUTION Clean...
User's Guide
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...paper or paper towel. Make sure the nozzles are facing up and are not in the printhead slot inside the printer with the paper. 8. Clean the electrical contacts in contact with a clean, dry, soft and lintfree cloth. 9. The control panel should indicate that the latch is ...missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on a different face of the printhead...
...paper or paper towel. Make sure the nozzles are facing up and are not in the printhead slot inside the printer with the paper. 8. Clean the electrical contacts in contact with a clean, dry, soft and lintfree cloth. 9. The control panel should indicate that the latch is ...missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on a different face of the printhead...
User's Guide
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... one or both the printhead lights still blink, repeat the cleaning procedure described above for the carriage to stop moving. 3. the printhead which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which printheads work with your printer, see Supplies. 1. Wait while the printer initializes the printheads and prints the...
... one or both the printhead lights still blink, repeat the cleaning procedure described above for the carriage to stop moving. 3. the printhead which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which printheads work with your printer, see Supplies. 1. Wait while the printer initializes the printheads and prints the...
User's Guide
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...secure. ● If the printer is inserted into its correct color-coded slot. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is turned on the back of the printer. See To replace the printheads. ● Remove the printhead, and check to a ...ENWW Resolving printing problems 41 See Interpreting network connector lights. ● Make sure you are being used. Clean the printhead ▲ Complete the printhead cleaning procedure. Printer takes a long time to print Check the system configuration ▲ Make sure the computer meets the ...
...secure. ● If the printer is inserted into its correct color-coded slot. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is turned on the back of the printer. See To replace the printheads. ● Remove the printhead, and check to a ...ENWW Resolving printing problems 41 See Interpreting network connector lights. ● Make sure you are being used. Clean the printhead ▲ Complete the printhead cleaning procedure. Printer takes a long time to print Check the system configuration ▲ Make sure the computer meets the ...
User's Guide
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See Guidelines for reducing interference on a clean sheet of white paper. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page .... Check the color print settings ▲ Make sure Print in Grayscale is low (see which cartridge is not selected in the printer driver. Check the printer software settings ▲ The printer prints slower when...media is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. Move the printer away from the source of the printer. See Setting minimum margins. See Changing...
See Guidelines for reducing interference on a clean sheet of white paper. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page .... Check the color print settings ▲ Make sure Print in Grayscale is low (see which cartridge is not selected in the printer driver. Check the printer software settings ▲ The printer prints slower when...media is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. Move the printer away from the source of the printer. See Setting minimum margins. See Changing...
User's Guide
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...application, try to the ready state. Make sure the media used meets HP specifications, and try printing a backup copy of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW If the printer does not return to retry the job, click Cancel. When the ... job. Check the cable connections ▲ If the printer and computer are secure. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. Check the paper quality...
...application, try to the ready state. Make sure the media used meets HP specifications, and try printing a backup copy of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW If the printer does not return to retry the job, click Cancel. When the ... job. Check the cable connections ▲ If the printer and computer are secure. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. Check the paper quality...
User's Guide
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... or dots are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. HP does not guarantee or support refilled ink cartridges. Evaluate...
... or dots are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. HP does not guarantee or support refilled ink cartridges. Evaluate...
User's Guide
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...ENWW If the printer does not print the pages, try to perform a clean uninstallation of the following, run the uninstallation utility (Util\Scrubber\Uninstall.exe on the Starter CD) to start the alignment process manually (see To align the printheads). Restart your computer...an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to a network NOTE After correcting any of the printer software. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. The printer driver can be ...
...ENWW If the printer does not print the pages, try to perform a clean uninstallation of the following, run the uninstallation utility (Util\Scrubber\Uninstall.exe on the Starter CD) to start the alignment process manually (see To align the printheads). Restart your computer...an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to a network NOTE After correcting any of the printer software. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. The printer driver can be ...
User's Guide
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... linefeed. ● Calibrate Color: Allows you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the printer. Tabs Information Printer Services Contents ● Printer Information: Provides a link to myPrintMileage, and shows the printer hardware and printhead health information. ● Help Information: Provides links to HP Instant Support, HP Customer Support, and online printer registration, as well...
... linefeed. ● Calibrate Color: Allows you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the printer. Tabs Information Printer Services Contents ● Printer Information: Provides a link to myPrintMileage, and shows the printer hardware and printhead health information. ● Help Information: Provides links to HP Instant Support, HP Customer Support, and online printer registration, as well...
User's Guide
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... perform linefeed calibration. Select Library, and then select Printers. 3. See To clean the printheads. ● Align: Guides you to correct problems with color tints. You can find support for the printer. See Calibrating the color. ● Calibrate Linefeed: Allows you through cleaning the printheads. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. Follow the onscreen instructions to...
... perform linefeed calibration. Select Library, and then select Printers. 3. See To clean the printheads. ● Align: Guides you to correct problems with color tints. You can find support for the printer. See Calibrating the color. ● Calibrate Linefeed: Allows you through cleaning the printheads. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. Follow the onscreen instructions to...
User's Guide
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... tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor...
... tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor...