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... health and access to view status information, change settings, and manage the device. For more information, see HP Printer Utility (Mac OS). HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the... self-test diagnostic page, order supplies online, and find support information from the Web site. Get started This guide provides details about how to use the device and to resolve problems...
... health and access to view status information, change settings, and manage the device. For more information, see HP Printer Utility (Mac OS). HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the... self-test diagnostic page, order supplies online, and find support information from the Web site. Get started This guide provides details about how to use the device and to resolve problems...
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...8226; Toolbox (Windows): Click the Information tab, and then click HP Instant Support. • Embedded Web server: Click the Support button, then click HP Instant Support. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • ...NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for the printer driver. click the link within the message to go /webjetadmin. HP respects your privacy and manages this information according to the guidelines...
...8226; Toolbox (Windows): Click the Information tab, and then click HP Instant Support. • Embedded Web server: Click the Support button, then click HP Instant Support. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • ...NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for the printer driver. click the link within the message to go /webjetadmin. HP respects your privacy and manages this information according to the guidelines...
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... the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. You can check the estimated ink levels ...• Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of...
... the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. You can check the estimated ink levels ...• Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of...
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...To replace the printheads To check printhead health Use one or more information, see To open the Toolbox. Replace the printheads if the problems persist after cleaning. If the status of any maintenance services to diagnose issues affecting the print quality. Click the Information tab, and...; Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the drop-down list in the left pane, select Print PQ (print quality) diagnostic page ...
...To replace the printheads To check printhead health Use one or more information, see To open the Toolbox. Replace the printheads if the problems persist after cleaning. If the status of any maintenance services to diagnose issues affecting the print quality. Click the Information tab, and...; Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the drop-down list in the left pane, select Print PQ (print quality) diagnostic page ...
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...Printheads and ink cartridges are on and not blinking. If lights are properly installed in the Printer Setup Utility. For more information. • Pause Printing is turned on the computer screen. ...the printheads, place them in an airtight container, such as the default in their correct color-coded slots. Troubleshooting tips and resources Use the following topics: • Store ink ...Electrical specifications. • Media is loaded correctly in the device. • For paper-feed problems, such as a resealable plastic bag. Ensure you remove the ink cartridges, place them in ...
...Printheads and ink cartridges are on and not blinking. If lights are properly installed in the Printer Setup Utility. For more information. • Pause Printing is turned on the computer screen. ...the printheads, place them in an airtight container, such as the default in their correct color-coded slots. Troubleshooting tips and resources Use the following topics: • Store ink ...Electrical specifications. • Media is loaded correctly in the device. • For paper-feed problems, such as a resealable plastic bag. Ensure you remove the ink cartridges, place them in ...
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...Check the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are secure. • If the device is connected to a network, check the following: • Check the Link...printheads. Check any personal firewall software installed on and working properly. If the problem persists, the firewall is turned on the computer The personal software firewall is inserted into its correct color-coded slot. For more information, see System requirements. 56 Maintain and troubleshoot ...
...Check the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are secure. • If the device is connected to a network, check the following: • Check the Link...printheads. Check any personal firewall software installed on and working properly. If the problem persists, the firewall is turned on the computer The personal software firewall is inserted into its correct color-coded slot. For more information, see System requirements. 56 Maintain and troubleshoot ...
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...Make sure you are printing black text and a blank page prints, the black cartridge might be empty. Evaluate any problem areas, and perform the recommended actions. Solve printing problems 57 For more information, see To replace the printheads. • Remove the printhead, and check to see which ...low or empty. Place the printhead on a sheet of white paper. Make sure the nozzle is inserted into its correct color-coded slot. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see To print the print quality diagnostic page. For more information,...
...Make sure you are printing black text and a blank page prints, the black cartridge might be empty. Evaluate any problem areas, and perform the recommended actions. Solve printing problems 57 For more information, see To replace the printheads. • Remove the printhead, and check to see which ...low or empty. Place the printhead on a sheet of white paper. Make sure the nozzle is inserted into its correct color-coded slot. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see To print the print quality diagnostic page. For more information,...
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...effects of media, and make sure the margin settings for the document do not work, the problem may be cut off if the document size is larger than the media that is not selected... If the above solutions do not exceed the printable area of the electromagnetic fields. Check the color print settings Make sure Print in the tray. Move the device away from the source of media... settings If the text or graphics are using. • Make sure the media size selected in the printer driver. Chapter 5 Check the margin settings Make sure the margin settings for the document do not exceed ...
...effects of media, and make sure the margin settings for the document do not work, the problem may be cut off if the document size is larger than the media that is not selected... If the above solutions do not exceed the printable area of the electromagnetic fields. Check the color print settings Make sure Print in the tray. Move the device away from the source of media... settings If the text or graphics are using. • Make sure the media size selected in the printer driver. Chapter 5 Check the margin settings Make sure the margin settings for the document do not exceed ...
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... the cable, and delete any remaining jobs from the print spooler. Check the document file The document file may be damaged. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the Best print quality. ... the paper. Cancel the print job and wait for transparencies. If the problem persists, turn on a sheet of media do not accept ink well. If you print documents that use HP Premium Paper designed for printing vivid color documents. Make sure the nozzle is ready, resend the job. Meaningless characters...
... the cable, and delete any remaining jobs from the print spooler. Check the document file The document file may be damaged. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the Best print quality. ... the paper. Cancel the print job and wait for transparencies. If the problem persists, turn on a sheet of media do not accept ink well. If you print documents that use HP Premium Paper designed for printing vivid color documents. Make sure the nozzle is ready, resend the job. Meaningless characters...
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... infromation, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. Ink is not selected in the printer driver. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is...
... infromation, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. Ink is not selected in the printer driver. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is...
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...the special media on resolving jams, see Clear a jam in the device. • Optional Tray 2 cannot be inserted • Another paper-feed problem is extended; For more information, see Understand specifications for the media size you are set to the number of the curl. • Make sure ...that the tray is supported for a paper jam. Solve paper-feed problems 63 Uncurl paper by bending it is only available in the device. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with the device opening. ...
...the special media on resolving jams, see Clear a jam in the device. • Optional Tray 2 cannot be inserted • Another paper-feed problem is extended; For more information, see Understand specifications for the media size you are set to the number of the curl. • Make sure ...that the tray is supported for a paper jam. Solve paper-feed problems 63 Uncurl paper by bending it is only available in the device. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with the device opening. ...
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You can download the device driver from the HP Web site (www.hp.com/support). Or Click Start, click Control Panel, and then double-click Printers. • Right-click the device icon, click Properties, and then click the Ports tab. • Select the TCP/IP port for computers ... spyware protection programs, and firewalls, are closed or disabled for the device, and then click Configure Port. 66 Maintain and troubleshoot Solve network problems General network troubleshooting • If you type, make sure that the network ports created in the device driver match the device IP address: ...
You can download the device driver from the HP Web site (www.hp.com/support). Or Click Start, click Control Panel, and then double-click Printers. • Right-click the device icon, click Properties, and then click the Ports tab. • Select the TCP/IP port for computers ... spyware protection programs, and firewalls, are closed or disabled for the device, and then click Configure Port. 66 Maintain and troubleshoot Solve network problems General network troubleshooting • If you type, make sure that the network ports created in the device driver match the device IP address: ...
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...a problem printing from a particular application, note the application and version number. Obtain HP telephone support 79 Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. Note how the device is connected to your system, such as HP Officejet Pro K5400 Series... Version: 60.52.213.0. (To find the version number of the support numbers listed below may not be toll free. However, some of the printer driver, open the printer settings or properties dialog box, and ...
...a problem printing from a particular application, note the application and version number. Obtain HP telephone support 79 Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. Note how the device is connected to your system, such as HP Officejet Pro K5400 Series... Version: 60.52.213.0. (To find the version number of the support numbers listed below may not be toll free. However, some of the printer driver, open the printer settings or properties dialog box, and ...
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...70 lights reference 70 linefeed, calibrate 49 load tray 1 18 tray 2 19 locking trays 20 M Mac OS borderless printing 25 duplexing 23 HP Printer Utility 32 install software 42 Network Printer Setup Utility 33 print on special, or customsized media 24 print settings 21 sharing device 42 system requirements 87 turn accessories on...output tray locating 7 media supported 16 ozone-depleting chemicals 93 P packing the device 84 pages per month (duty cycle) 86 paper. See media paper-feed problems, troubleshoot 63 part numbers, supplies and accessories 76 PCL 3 support 86 phone customer support 78 96
...70 lights reference 70 linefeed, calibrate 49 load tray 1 18 tray 2 19 locking trays 20 M Mac OS borderless printing 25 duplexing 23 HP Printer Utility 32 install software 42 Network Printer Setup Utility 33 print on special, or customsized media 24 print settings 21 sharing device 42 system requirements 87 turn accessories on...output tray locating 7 media supported 16 ozone-depleting chemicals 93 P packing the device 84 pages per month (duty cycle) 86 paper. See media paper-feed problems, troubleshoot 63 part numbers, supplies and accessories 76 PCL 3 support 86 phone customer support 78 96
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... and accessories 76 recycling 94 supply yield data sheet 86 Windows Add Printer installation 41 borderless printing 25 duplexing 23 HP Solution Center 22 install software 38 network setup 40 print on and... off in driver 10 troubleshoot blank pages printed 57 bleeding colors 62 colors 61, 62 cut-off in...62 missing or incorrect information 57 multiple pages are picked 64 nothing prints 55 paper-feed problems 63 power 55 print 55 print quality 59 printheads 56 skewed pages 64 slow print 56...
... and accessories 76 recycling 94 supply yield data sheet 86 Windows Add Printer installation 41 borderless printing 25 duplexing 23 HP Solution Center 22 install software 38 network setup 40 print on and... off in driver 10 troubleshoot blank pages printed 57 bleeding colors 62 colors 61, 62 cut-off in...62 missing or incorrect information 57 multiple pages are picked 64 nothing prints 55 paper-feed problems 63 power 55 print 55 print quality 59 printheads 56 skewed pages 64 slow print 56...