Wireless Getting Started Guide
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... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
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... Report, and then press OK. If you are using your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in the Basic troubleshooting section. If you are still encountering problems, follow the suggestions provided in this order: router first, then the...
... Report, and then press OK. If you are using your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in the Basic troubleshooting section. If you are still encountering problems, follow the suggestions provided in this order: router first, then the...
Wireless Getting Started Guide
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... If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to see if the firewall software is blocking communication (page 7) 4. Check to the wireless network, try reconnecting the Ethernet cable to your... router or computer. If Built-in Ethernet does not appear in the Dock, and then click Network. If you are two indicator lights, one that is connected to Network Connections, and then click View Network Status and Tasks. Disconnect the power cord from the router connects to the computer...
... If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to see if the firewall software is blocking communication (page 7) 4. Check to the wireless network, try reconnecting the Ethernet cable to your... router or computer. If Built-in Ethernet does not appear in the Dock, and then click Network. If you are two indicator lights, one that is connected to Network Connections, and then click View Network Status and Tasks. Disconnect the power cord from the router connects to the computer...
Wireless Getting Started Guide
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...Printer. 6. If you can check the HP device's status from using the HP device over the network. Scroll down the list of the HP Officejet/Officejet Pro device is paused or offline, preventing you have the HP software installed, you can use the HP device after performing the steps above but ...as Default Printer. Contact the person who set as you are not being displayed in the folder for the HP device, right-click the printer icon for additional troubleshooting help . Do one icon in Details view, click the View menu, and then click Details. 3. After the service restarts, ...
...Printer. 6. If you can check the HP device's status from using the HP device over the network. Scroll down the list of the HP Officejet/Officejet Pro device is paused or offline, preventing you have the HP software installed, you can use the HP device after performing the steps above but ...as Default Printer. Contact the person who set as you are not being displayed in the folder for the HP device, right-click the printer icon for additional troubleshooting help . Do one icon in Details view, click the View menu, and then click Details. 3. After the service restarts, ...
Fax Getting Started Guide
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...the status of the HP Officejet/Officejet Pro device and to make sure it is set up speed-dial entries 1. Review the report. • If the test passes and you are correct. From the control panel, press the Setup button. 2. For additional troubleshooting information, see the electronic... user guide available on the keypad. To test fax setup 1. A blank or incorrect fax setting can cause problems faxing. • If the test fails, use the report to fix the problem and rerun the test. If the HP Officejet/Officejet Pro device has one-...
...the status of the HP Officejet/Officejet Pro device and to make sure it is set up speed-dial entries 1. Review the report. • If the test passes and you are correct. From the control panel, press the Setup button. 2. For additional troubleshooting information, see the electronic... user guide available on the keypad. To test fax setup 1. A blank or incorrect fax setting can cause problems faxing. • If the test fails, use the report to fix the problem and rerun the test. If the HP Officejet/Officejet Pro device has one-...
User Guide
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...such products and services. Install the product in this product and HP's commitment to -text applications. It also supports most assistive technology such as constituting an additional warranty. For users who are color blind, colored buttons and tabs used in the United States and/or other ...product. If you are no one can be liable for the Mac OS, visit the Apple Web site at www.hp.com/ accessibility. There are wet. 6. Install the product securely on the product. 4. If the product does not operate normally, see Maintain and troubleshoot. 9. Accessibility The device ...
...such products and services. Install the product in this product and HP's commitment to -text applications. It also supports most assistive technology such as constituting an additional warranty. For users who are color blind, colored buttons and tabs used in the United States and/or other ...product. If you are no one can be liable for the Mac OS, visit the Apple Web site at www.hp.com/ accessibility. There are wet. 6. Install the product securely on the product. 4. If the product does not operate normally, see Maintain and troubleshoot. 9. Accessibility The device ...
User Guide
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... security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print ......129 Clean the device ...130 Clean the scanner glass 131 Clean the exterior ...131 Clean the automatic document feeder 131 General troubleshooting tips and resources 134 Solve printing problems ...135 The device shuts down unexpectedly 135 Error message appears on control-panel display 136...
... security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print ......129 Clean the device ...130 Clean the scanner glass 131 Clean the exterior ...131 Clean the automatic document feeder 131 General troubleshooting tips and resources 134 Solve printing problems ...135 The device shuts down unexpectedly 135 Error message appears on control-panel display 136...
User Guide
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...140 Ink is not filling the text or graphics completely 141 Output is faded or dull colored 141 Colors are printing as black and white 141 Wrong colors are printing 142 Printout shows bleeding colors 142 Colors do not line up properly 142 Lines or dots are missing from text or graphics 143... card 166 The device cannot read photos on the memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
...140 Ink is not filling the text or graphics completely 141 Output is faded or dull colored 141 Colors are printing as black and white 141 Wrong colors are printing 142 Printout shows bleeding colors 142 Colors do not line up properly 142 Lines or dots are missing from text or graphics 143... card 166 The device cannot read photos on the memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
User Guide
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...Provide late-breaking information and troubleshooting tips. For more information, see Monitor the device. The HP Printer Utility is provided with the device. For more information, see Device control panel buttons and lights. For more information, see HP Printer Utility (Mac OS). ...the device parts • Turn off the device Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. Included on the Starter CD. The Toolbox is typically installed with the device software. Toolbox (...
...Provide late-breaking information and troubleshooting tips. For more information, see Monitor the device. The HP Printer Utility is provided with the device. For more information, see Device control panel buttons and lights. For more information, see HP Printer Utility (Mac OS). ...the device parts • Turn off the device Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. Included on the Starter CD. The Toolbox is typically installed with the device software. Toolbox (...
User Guide
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...cleaning the print cartridges. • Align: Guides you through aligning the print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. Open the... HP Printer Utility To open the HP Printer Utility from the HP Device Manager 1. Select the HP device and click the Launch Utility. Select the HP device and click the...
...cleaning the print cartridges. • Align: Guides you through aligning the print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. Open the... HP Printer Utility To open the HP Printer Utility from the HP Device Manager 1. Select the HP device and click the Launch Utility. Select the HP device and click the...
User Guide
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... the communication mode, the network name, authentication type, and signal strength. 4. to help troubleshoot network connectivity problems. If you need to print this page before calling. mDNS services are ...resolution (through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used. 5. This section contains the following topics: • Channel ... Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page...
... the communication mode, the network name, authentication type, and signal strength. 4. to help troubleshoot network connectivity problems. If you need to print this page before calling. mDNS services are ...resolution (through UDP port 5353) where a conventional DNS server is often useful to call HP, it is not used. 5. This section contains the following topics: • Channel ... Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page...
User Guide
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...then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and troubleshoot 9 Maintain and troubleshoot This section contains the following topics: • Work with ...; Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print cartridges...
...then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and troubleshoot 9 Maintain and troubleshoot This section contains the following topics: • Work with ...; Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print cartridges...
User Guide
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... the prompts to the far right side of the shopping links on the left. The print carriage moves to select your product, and then click one of the device. 3. CAUTION: If the device is off when you open the print cartridge door to access the print cartridges, the device will ... idle and silent, and then lightly press down on the right. 4. Open the print cartridge door. If you out of its slot. 122 Maintain and troubleshoot Wait until print quality becomes unacceptable. You do not need to avoid possible printing delays. Pull the print cartridge toward you are replacing the tri...
... the prompts to the far right side of the shopping links on the left. The print carriage moves to select your product, and then click one of the device. 3. CAUTION: If the device is off when you open the print cartridge door to access the print cartridges, the device will ... idle and silent, and then lightly press down on the right. 4. Open the print cartridge door. If you out of its slot. 122 Maintain and troubleshoot Wait until print quality becomes unacceptable. You do not need to avoid possible printing delays. Pull the print cartridge toward you are replacing the tri...
User Guide
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...When prompted, ensure plain white paper is loaded in -One prompts you to realign the print cartridges. 124 Maintain and troubleshoot It remembers the alignment values for that print cartridge, so... you installed with the device. Chapter 9 If you are installing a black, photo, or gray photo print cartridge, slide it into the input tray, and then try the alignment again. 11. NOTE: If you have colored...Align the print cartridges The HP All-in the input tray, then press OK. 10. NOTE: If you to continue.
...When prompted, ensure plain white paper is loaded in -One prompts you to realign the print cartridges. 124 Maintain and troubleshoot It remembers the alignment values for that print cartridge, so... you installed with the device. Chapter 9 If you are installing a black, photo, or gray photo print cartridge, slide it into the input tray, and then try the alignment again. 11. NOTE: If you have colored...Align the print cartridges The HP All-in the input tray, then press OK. 10. NOTE: If you to continue.
User Guide
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...remove the print cartridge and verify that you get messages to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot Press 6, then press 1. Follow the prompts until you already have cleaned or aligned the print cartridges. Clean the print cartridge contacts ...then selects Clean Print Cartridge. To clean the print cartridges from the device control panel 1. Open the HP Printer Utility. Chapter 9 To clean the print cartridges from the HP Photosmart Software 1. NOTE: You can recycle or discard. If copy or print quality still seems poor ...
...remove the print cartridge and verify that you get messages to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot Press 6, then press 1. Follow the prompts until you already have cleaned or aligned the print cartridges. Clean the print cartridge contacts ...then selects Clean Print Cartridge. To clean the print cartridges from the device control panel 1. Open the HP Printer Utility. Chapter 9 To clean the print cartridges from the HP Photosmart Software 1. NOTE: You can recycle or discard. If copy or print quality still seems poor ...
User Guide
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... dusty environment, a small amount of paper with distilled water. 128 Maintain and troubleshoot Remove and clean each print cartridge one at the same time. Do not leave a print cartridge outside the device for...carriage moves to the far right side of the device. NOTE: Depending how long the HP All-in-One is used in clogs, ink failure, and bad electrical connections. Touching these parts can...minutes. 4. Ink streaking can damage the print cartridges). CAUTION: Do not touch the copper-colored contacts or ink nozzles. When debris gets on the print cartridges, it can cause ink...
... dusty environment, a small amount of paper with distilled water. 128 Maintain and troubleshoot Remove and clean each print cartridge one at the same time. Do not leave a print cartridge outside the device for...carriage moves to the far right side of the device. NOTE: Depending how long the HP All-in-One is used in clogs, ink failure, and bad electrical connections. Touching these parts can...minutes. 4. Ink streaking can damage the print cartridges). CAUTION: Do not touch the copper-colored contacts or ink nozzles. When debris gets on the print cartridges, it can cause ink...
User Guide
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... place. This section contains the following topics: • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder 130 Maintain and troubleshoot Perform these maintenance procedures as fitting copies to release the print cartridge, then gently remove the print cartridge out of special features such as necessary...
... place. This section contains the following topics: • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder 130 Maintain and troubleshoot Perform these maintenance procedures as fitting copies to release the print cartridge, then gently remove the print cartridge out of special features such as necessary...
User Guide
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... come off the rollers or separator pad. To clean the rollers or separator pad 1. Close the cover of the automatic document feeder. 132 Maintain and troubleshoot This provides easy access to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover...
... come off the rollers or separator pad. To clean the rollers or separator pad 1. Close the cover of the automatic document feeder. 132 Maintain and troubleshoot This provides easy access to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover...
User Guide
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... on the HP All-in the power cord, and then turn on the glass. Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder. 7. Close the lid. 8. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem...glass and damage the device. 6. Plug in -One. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it after the print cartridges are installed. 134 Maintain and troubleshoot Lift the automatic document feeder mechanism. The liquid ...
... on the HP All-in the power cord, and then turn on the glass. Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder. 7. Close the lid. 8. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem...glass and damage the device. 6. Plug in -One. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it after the print cartridges are installed. 134 Maintain and troubleshoot Lift the automatic document feeder mechanism. The liquid ...
User Guide
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... for more information. • Pause Printing is not responding (nothing prints) • Device takes a long time to the device. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy ...Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power...
... for more information. • Pause Printing is not responding (nothing prints) • Device takes a long time to the device. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy ...Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power...