Wireless Getting Started Guide
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...tried the suggestions provided in the Basic troubleshooting section and are still unable to ... you are not on and another that the HP Officejet/Officejet Pro device is connected to your HP Officejet/Officejet Pro device to your computer. Reconnect the power...might be connected to your network, contact the person who set as the default printer driver (Windows only) (page 8) 6. Click Start, click Control Panel, point...For more detailed information about your computer, you are two indicator lights, one that your computer's wireless has been turned on and which wireless network...
...tried the suggestions provided in the Basic troubleshooting section and are still unable to ... you are not on and another that the HP Officejet/Officejet Pro device is connected to your HP Officejet/Officejet Pro device to your computer. Reconnect the power...might be connected to your network, contact the person who set as the default printer driver (Windows only) (page 8) 6. Click Start, click Control Panel, point...For more detailed information about your computer, you are two indicator lights, one that your computer's wireless has been turned on and which wireless network...
Wireless Getting Started Guide
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...NOTE: If there is more than one of the printer driver that is paused or offline, preventing you install...HP Officejet/Officejet Pro device is Paused, right-click the device and click Resume Printing. 4. If the printers on the printer status: • If the HP device is Offline, right-click the device and click Use Printer Online. • If the HP...printer driver in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. For more information see "Configure your network or the router manufacturer for additional troubleshooting...
...NOTE: If there is more than one of the printer driver that is paused or offline, preventing you install...HP Officejet/Officejet Pro device is Paused, right-click the device and click Resume Printing. 4. If the printers on the printer status: • If the HP device is Offline, right-click the device and click Use Printer Online. • If the HP...printer driver in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. For more information see "Configure your network or the router manufacturer for additional troubleshooting...
User Guide
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...connection ...108 To install the device on a network 109 To install the device software on client computers 109 To install the printer driver using Add Printer 110 Configure the device (Mac OS 110 Install the software for network or direct connection 110 Share the device on a ... network security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print cartridges ...
...connection ...108 To install the device on a network 109 To install the device software on client computers 109 To install the printer driver using Add Printer 110 Configure the device (Mac OS 110 Install the software for network or direct connection 110 Share the device on a ... network security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print cartridges ...
User Guide
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...find support information from the following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS). For more information, see Understand the self-test diagnostic page. Self-Test diagnostic page • Device...and troubleshooting tips. Device control panel Provides status, error, and warning information about print cartridge health and access to maintenance services. 1 Get started 9 A printed version of the document is typically installed with the device software. The HP Printer ...
...find support information from the following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS). For more information, see Understand the self-test diagnostic page. Self-Test diagnostic page • Device...and troubleshooting tips. Device control panel Provides status, error, and warning information about print cartridge health and access to maintenance services. 1 Get started 9 A printed version of the document is typically installed with the device software. The HP Printer ...
User Guide
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...Understand the self-test diagnostic page 77 Select the HP device and click the Utility button. 5. Click on the HP Device Manager listed in the Dock. 2. To open the HP Printer Utility from the Go menu. 2. HP Printer Utility panels Information and Support panel • ...print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. Open the HP Printer Utility To open the HP Printer Utility from the Information and...
...Understand the self-test diagnostic page 77 Select the HP device and click the Utility button. 5. Click on the HP Device Manager listed in the Dock. 2. To open the HP Printer Utility from the Go menu. 2. HP Printer Utility panels Information and Support panel • ...print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. Open the HP Printer Utility To open the HP Printer Utility from the Information and...
User Guide
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... then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and troubleshoot 9 Maintain and troubleshoot This section contains the following topics: • Work with print...; Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print ...
... then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and troubleshoot 9 Maintain and troubleshoot This section contains the following topics: • Work with print...; Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print ...
User Guide
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... the print cartridges. 124 Maintain and troubleshoot Aligning the print cartridges ensures high-quality output. When prompted, ensure plain white paper is loaded in -One prompts you to align cartridges every time...prints a print cartridge alignment page. 9. Recycle or discard the page. NOTE: If you have colored paper loaded in the input tray when you do not need to continue. It remembers the ...cartridge door. The device prints a test page, aligns the print head, and calibrates the printer. Align the print cartridges The HP All-in the input tray, then press OK. 10. Chapter 9 If you are ...
... the print cartridges. 124 Maintain and troubleshoot Aligning the print cartridges ensures high-quality output. When prompted, ensure plain white paper is loaded in -One prompts you to align cartridges every time...prints a print cartridge alignment page. 9. Recycle or discard the page. NOTE: If you have colored paper loaded in the input tray when you do not need to continue. It remembers the ...cartridge door. The device prints a test page, aligns the print head, and calibrates the printer. Align the print cartridges The HP All-in the input tray, then press OK. 10. Chapter 9 If you are ...
User Guide
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...3. If copy or print quality still seems poor after you can also open the Printer Toolbox from the Print Properties dialog box. HP Printer Utility (Mac OS) 1. For more information, see HP Printer Utility (Mac OS). 2. Before cleaning the print cartridge contacts, remove the print ...prompts until you already have cleaned or aligned the print cartridges. In the HP Solution Center, click Settings, point to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot Press 6, then press 1. The device prints a page that nothing is covering...
...3. If copy or print quality still seems poor after you can also open the Printer Toolbox from the Print Properties dialog box. HP Printer Utility (Mac OS) 1. For more information, see HP Printer Utility (Mac OS). 2. Before cleaning the print cartridge contacts, remove the print ...prompts until you already have cleaned or aligned the print cartridges. In the HP Solution Center, click Settings, point to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot Press 6, then press 1. The device prints a page that nothing is covering...
User Guide
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.... • All packing tapes and materials are removed. • The device is not jammed in the Printers folder. Close programs that you are performing a task. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed... Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power ...
.... • All packing tapes and materials are removed. • The device is not jammed in the Printers folder. Close programs that you are performing a task. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed... Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power ...
User Guide
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...device and Work with print cartridges. Move the device away from the source of non-HP print cartridges. See the release notes for known software conflicts, refer to interpret print ...Common poor quality printout problems • Meaningless characters print • Ink is smearing 138 Maintain and troubleshoot For more information, see Set minimum margins. Also, it is recommended that you use a USB ...using. • Make sure the media size selected in the printer driver match the size of media loaded in the printer driver. Check the device location and length of USB cable High...
...device and Work with print cartridges. Move the device away from the source of non-HP print cartridges. See the release notes for known software conflicts, refer to interpret print ...Common poor quality printout problems • Meaningless characters print • Ink is smearing 138 Maintain and troubleshoot For more information, see Set minimum margins. Also, it is recommended that you use a USB ...using. • Make sure the media size selected in the printer driver match the size of media loaded in the printer driver. Check the device location and length of USB cable High...
User Guide
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... may be due to retry the job, click Cancel. If you print documents that have rich, blended colors can print other documents from the print spooler. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation... printing a backup copy of media, ink will dry more information, see, Clean the print cartridges. 140 Maintain and troubleshoot Check the media type Some types of non-HP print cartridges. Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are secure.
... may be due to retry the job, click Cancel. If you print documents that have rich, blended colors can print other documents from the print spooler. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation... printing a backup copy of media, ink will dry more information, see, Clean the print cartridges. 140 Maintain and troubleshoot Check the media type Some types of non-HP print cartridges. Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are secure.
User Guide
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...ink. For these types of non-HP print cartridges. Chapter 9 Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Clean the print cartridge The print cartridges may occur. HP cannot guarantee the quality of media do... and troubleshoot For more information, see , Clean the print cartridges. For information on ink. Colors do not accept ink well. Check the media type Some types of non-HP print cartridges. Check the print settings Make sure Print in Grayscale is not selected in the printer driver....
...ink. For these types of non-HP print cartridges. Chapter 9 Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Clean the print cartridge The print cartridges may occur. HP cannot guarantee the quality of media do... and troubleshoot For more information, see , Clean the print cartridges. For information on ink. Colors do not accept ink well. Check the media type Some types of non-HP print cartridges. Check the print settings Make sure Print in Grayscale is not selected in the printer driver....
User Guide
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...a wired network • If the Link light on the network connector does not turn on, make sure that all of the "General network troubleshooting" conditions are met. • Though it matches the IP address listed on the network configuration page. Or Click Start, click Control Panel, and then... listed in the dialog box to match the address on the network configuration page. ◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - If the IP addresses are using the device. ◦ If the installation program cannot discover the device, print the network...
...a wired network • If the Link light on the network connector does not turn on, make sure that all of the "General network troubleshooting" conditions are met. • Though it matches the IP address listed on the network configuration page. Or Click Start, click Control Panel, and then... listed in the dialog box to match the address on the network configuration page. ◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - If the IP addresses are using the device. ◦ If the installation program cannot discover the device, print the network...
User Guide
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... You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which provide easy, step-by using one of the following topics: • Obtain electronic support • Warranty • Obtain HP telephone support • Prepare the device for technical support. This... by -step solutions to common printing problems. For more information, see Toolbox (Windows) or HP Printer Utility (Mac OS). B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not ...
... You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which provide easy, step-by using one of the following topics: • Obtain electronic support • Warranty • Obtain HP telephone support • Prepare the device for technical support. This... by -step solutions to common printing problems. For more information, see Toolbox (Windows) or HP Printer Utility (Mac OS). B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not ...
User Guide
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... topics: • Phone support period • Telephone support numbers • Placing a call HP. 1. Obtain the version number of the printer software. (To find the version number of the device. Support process If you register the HP All-in -One • Valuable troubleshooting information for up-to-date device information and expert assistance and includes the...
... topics: • Phone support period • Telephone support numbers • Placing a call HP. 1. Obtain the version number of the printer software. (To find the version number of the device. Support process If you register the HP All-in -One • Valuable troubleshooting information for up-to-date device information and expert assistance and includes the...
User Guide
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.../Numerics (ADF) automatic document feeder clean 131 feeding problems, troubleshoot 131 10 x 15 cm photo paper copy 37 4 x 6 inch photo paper copy 37 A accessibility 3 accessories self-test report 78 acoustic emissions 188 Add Printer installation 110 ADF media sizes supported 22 ADF (automatic document ...cartridge ink nozzle area 128 print cartridges 125 scanner glass 130 color copies 41 fax 54 color copy 36 colored text, and OCR 44 colors bleeding 142 faded or dull 141 print black and white, troubleshoot 141 troubleshoot 142 wrong 142 CompactFlash memory card insert 46 computer modem shared...
.../Numerics (ADF) automatic document feeder clean 131 feeding problems, troubleshoot 131 10 x 15 cm photo paper copy 37 4 x 6 inch photo paper copy 37 A accessibility 3 accessories self-test report 78 acoustic emissions 188 Add Printer installation 110 ADF media sizes supported 22 ADF (automatic document ...cartridge ink nozzle area 128 print cartridges 125 scanner glass 130 color copies 41 fax 54 color copy 36 colored text, and OCR 44 colors bleeding 142 faded or dull 141 print black and white, troubleshoot 141 troubleshoot 142 wrong 142 CompactFlash memory card insert 46 computer modem shared...
User Guide
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... 12 Hewlett-Packard Company notices 3 HP Photosmart Software send scans to programs 43 HP Photosmart Studio send scans to programs 43 HP Printer Utility (Mac OS) administrator settings 74 opening 76 panels 77 HP Solution Center 17 humidity specifications 188 I index sheets print 48 ink smearing, troubleshoot 140 installation Add Printer, Windows 110 duplexer 32 software for...
... 12 Hewlett-Packard Company notices 3 HP Photosmart Software send scans to programs 43 HP Photosmart Studio send scans to programs 43 HP Printer Utility (Mac OS) administrator settings 74 opening 76 panels 77 HP Solution Center 17 humidity specifications 188 I index sheets print 48 ink smearing, troubleshoot 140 installation Add Printer, Windows 110 duplexer 32 software for...
User Guide
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..., control panel 12 line condition test, fax 156 lines copies, troubleshoot 146 scans, troubleshoot 150, 151 link speed, setting 82 load tray 1 26 log, fax print 71 M Mac OS borderless printing 29 HP Photosmart Studio 17 HP Printer Utility 76 install software 110 print on special, or customsized media ... Wizard 81 noise information 188 normal copy quality 38 number of copies 37 O OCR edit scanned documents 44 troubleshoot 149 OK button 12 On button 13 one-touch speed dial buttons 13 operating environment specifications 188 operating systems supported 185 originals edit scans 44 scan 42 output...
..., control panel 12 line condition test, fax 156 lines copies, troubleshoot 146 scans, troubleshoot 150, 151 link speed, setting 82 load tray 1 26 log, fax print 71 M Mac OS borderless printing 29 HP Photosmart Studio 17 HP Printer Utility 76 install software 110 print on special, or customsized media ... Wizard 81 noise information 188 normal copy quality 38 number of copies 37 O OCR edit scanned documents 44 troubleshoot 149 OK button 12 On button 13 one-touch speed dial buttons 13 operating environment specifications 188 operating systems supported 185 originals edit scans 44 scan 42 output...
User Guide
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...121 status 73 supported 120, 172, 184 test 78 yields 184 print driver settings 33 version 175 print quality troubleshoot 138 print-carriage access door, locating 11 printer driver settings 33 version 175 processor specifications 185 pulse dialing 67 Q Quality button 13 quality, copy 38 quality..., troubleshoot copy 146 print 138 scan 149 R radio interference reducing 116 regulatory information 197 radio, turn off 81 readme 9 rear...
...121 status 73 supported 120, 172, 184 test 78 yields 184 print driver settings 33 version 175 print quality troubleshoot 138 print-carriage access door, locating 11 printer driver settings 33 version 175 processor specifications 185 pulse dialing 67 Q Quality button 13 quality, copy 38 quality..., troubleshoot copy 146 print 138 scan 149 R radio interference reducing 116 regulatory information 197 radio, turn off 81 readme 9 rear...
User Guide
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... 108 system requirements 185 uninstall software 117 Windows Image Application (WIA), scan from 43 Windows Add Printer installation 110 borderless printing 28 duplexing 34 HP Photosmart Software 17 HP Solution Center 17 install software 106, 107 network setup 108 print on Mac OS 115 settings 113... environmental programs 201 order supplies and accessories 172 supply yield data sheet 184 wireless security 113 Webscan 43 white bands or stripes, troubleshoot copies 146 scans 150 WIA (Windows Image Application), scan from 43 wireless communication Ethernet setup 114 radio, turn off 81 reducing...
... 108 system requirements 185 uninstall software 117 Windows Image Application (WIA), scan from 43 Windows Add Printer installation 110 borderless printing 28 duplexing 34 HP Photosmart Software 17 HP Solution Center 17 install software 106, 107 network setup 108 print on Mac OS 115 settings 113... environmental programs 201 order supplies and accessories 172 supply yield data sheet 184 wireless security 113 Webscan 43 white bands or stripes, troubleshoot copies 146 scans 150 WIA (Windows Image Application), scan from 43 wireless communication Ethernet setup 114 radio, turn off 81 reducing...