HP Printers - Supported Citrix Presentation Server environments
Page 1
... in Citrix environments 12 The difference between the Citrix and HP UPDs 13 Business Inkjet printers and supported driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues ...24 Microsoft...
... in Citrix environments 12 The difference between the Citrix and HP UPDs 13 Business Inkjet printers and supported driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues ...24 Microsoft...
HP Printers - Supported Citrix Presentation Server environments
Page 22
In general, the time it takes to autocreate a printer using the HP UPD or a discrete HP print driver version 60.xxx.xxx.xxx or 61.xxx.xx.xxx will be 10 seconds or longer, depending upon the performance and load of the ...-4a84-c392d044915211da is due to the HKEY_CURRENT_USER\Software\Hewlett-Packard registry hive. UPD version 4.7.2 will grow over time. HP Designjets and supported driver versions HP printer DJ 70/90 Supported in Citrix environment Not tested HPGL2 N/A HP-supported drivers* Host-based (PCL3 GUI) Not tested PS N/A DJ 100/110 Not tested N/A Not tested N/A DJ 30/...
In general, the time it takes to autocreate a printer using the HP UPD or a discrete HP print driver version 60.xxx.xxx.xxx or 61.xxx.xx.xxx will be 10 seconds or longer, depending upon the performance and load of the ...-4a84-c392d044915211da is due to the HKEY_CURRENT_USER\Software\Hewlett-Packard registry hive. UPD version 4.7.2 will grow over time. HP Designjets and supported driver versions HP printer DJ 70/90 Supported in Citrix environment Not tested HPGL2 N/A HP-supported drivers* Host-based (PCL3 GUI) Not tested PS N/A DJ 100/110 Not tested N/A Not tested N/A DJ 30/...
HP Printers - Supported Citrix Presentation Server environments
Page 24
... to networked printers is undesirable when printing over constrained bandwidth connections. When the user logs off and logs back in . Unresolved issues HP Deskjet printer drivers will be restored the next time the user logs in again, printing is created when logging onto a Terminal Server. Host-based printers... of bi-directional communication to print with Terminal Server. configuration, duplexer, and hard disk settings. Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in Citrix environments. An alternative is listed as supported.
... to networked printers is undesirable when printing over constrained bandwidth connections. When the user logs off and logs back in . Unresolved issues HP Deskjet printer drivers will be restored the next time the user logs in again, printing is created when logging onto a Terminal Server. Host-based printers... of bi-directional communication to print with Terminal Server. configuration, duplexer, and hard disk settings. Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in Citrix environments. An alternative is listed as supported.
HP Printers - Supported Citrix Presentation Server environments
Page 26
... D2360 XenApp Plugin for Hosted Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. This...
... D2360 XenApp Plugin for Hosted Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. This...
HP Printers - Supported Citrix Presentation Server environments
Page 27
...session, and that was performed on to the XenApp™ server farm to the print server using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. Administrators import these network print servers into the Citrix XenApp™ Server farm, and the... tested HP Color LaserJet 3000 HP LaserJet 4000 HP Business Inkjet 1100 HP Deskjet D2360 HP Deskjet 5440 HP Designjet 4000 PostScript Driver version tested HP Color LaserJet 3000 Series PCL (61.53.25.9) & HP Color LaserJet 3000 Series PS(61.71.661.41) HP LaserJet 4000 Series PCL6 (4.27.4000.0) HP Business Inkjet...
...session, and that was performed on to the XenApp™ server farm to the print server using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. Administrators import these network print servers into the Citrix XenApp™ Server farm, and the... tested HP Color LaserJet 3000 HP LaserJet 4000 HP Business Inkjet 1100 HP Deskjet D2360 HP Deskjet 5440 HP Designjet 4000 PostScript Driver version tested HP Color LaserJet 3000 Series PCL (61.53.25.9) & HP Color LaserJet 3000 Series PS(61.71.661.41) HP LaserJet 4000 Series PCL6 (4.27.4000.0) HP Business Inkjet...
HP Printers - Supported Citrix Presentation Server environments
Page 28
...connecting to the Citrix XenApp™ server farm. Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was checked to verify operability with printer management properties and HP printers and drivers No issues were discovered when testing the Citrix XenApp™ Server... printer management properties using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. The printer was imported from a network print server. Test methodology HP printers were attached to Citrix XenApp™ Servers using parallel ...
...connecting to the Citrix XenApp™ server farm. Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was checked to verify operability with printer management properties and HP printers and drivers No issues were discovered when testing the Citrix XenApp™ Server... printer management properties using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. The printer was imported from a network print server. Test methodology HP printers were attached to Citrix XenApp™ Servers using parallel ...
HP Printers - Supported Citrix Presentation Server environments
Page 29
... 4000 Series PCL6 (4.27.4000.0) HP Business Inkjet 1100 HP Deskjet D2360 HP Business Inkjet 1100 Series (2.236.2.0) HP Deskjet D2300 Series (60.61.243.0) HP Deskjet 5440 HP Designjet 4000 PostScript HP Deskjet 5400 Series (60.51.645.0) HP Designjet 4000ps PS3 (61.71.362.31) Known issues with autocreation printers and HP printers and drivers No issues were discovered when...
... 4000 Series PCL6 (4.27.4000.0) HP Business Inkjet 1100 HP Deskjet D2360 HP Business Inkjet 1100 Series (2.236.2.0) HP Deskjet D2300 Series (60.61.243.0) HP Deskjet 5440 HP Designjet 4000 PostScript HP Deskjet 5400 Series (60.51.645.0) HP Designjet 4000ps PS3 (61.71.362.31) Known issues with autocreation printers and HP printers and drivers No issues were discovered when...
HP Printers - Supported Citrix Presentation Server environments
Page 30
....21) HP Officejet Pro L7600 Series (61.63.263.21) HP Deskjet 5400 Series (60.51.645.0) HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) Known issues with this feature. Because printer drivers are not needed to test the Universal printer, only HP printers are autocreated using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed...
....21) HP Officejet Pro L7600 Series (61.63.263.21) HP Deskjet 5400 Series (60.51.645.0) HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) Known issues with this feature. Because printer drivers are not needed to test the Universal printer, only HP printers are autocreated using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed...
HP Printers - Supported Citrix Presentation Server environments
Page 31
... print successfully to ports on the client system and drivers for the printers were downloaded from the HP Driver Support website. Printer model tested HP Deskjet 5440 HP LaserJet 3200 HP Designjet 4000 PostScript Driver version tested HP Deskjet 5400 Series (60.51.645.0) HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000ps PS3 (61.71.362.31) Known issues...
... print successfully to ports on the client system and drivers for the printers were downloaded from the HP Driver Support website. Printer model tested HP Deskjet 5440 HP LaserJet 3200 HP Designjet 4000 PostScript Driver version tested HP Deskjet 5400 Series (60.51.645.0) HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000ps PS3 (61.71.362.31) Known issues...
HP Printers - Supported Citrix Presentation Server environments
Page 32
... tested HP Designjet 4000 PostScript Driver version tested HP Designjet 4000ps PS3 (61.71.362.31) Known issues with preventing the HP LaserJet/Business Inkjet/Designjet/Deskjet printer from the HP Driver Support website. The printer driver compatibility feature allows you might need to prevent the autocreation of the client printer using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed...
... tested HP Designjet 4000 PostScript Driver version tested HP Designjet 4000ps PS3 (61.71.362.31) Known issues with preventing the HP LaserJet/Business Inkjet/Designjet/Deskjet printer from the HP Driver Support website. The printer driver compatibility feature allows you might need to prevent the autocreation of the client printer using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed...
HP Printers - Supported Citrix Presentation Server environments
Page 33
... on different Windows platforms. You need to print successfully. Printer model tested HP LaserJet 3200 HP Designjet 4000 PostScript Driver version tested HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000ps PS3 (61.71.362.31) Known issues with a different name than the HP driver installed on the server was installed on the client system. Client printer...
... on different Windows platforms. You need to print successfully. Printer model tested HP LaserJet 3200 HP Designjet 4000 PostScript Driver version tested HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000ps PS3 (61.71.362.31) Known issues with a different name than the HP driver installed on the server was installed on the client system. Client printer...
HP Printers - Supported Citrix Presentation Server environments
Page 34
... Windows printer installation methods. Printer model tested HP LaserJet 3200 Driver version tested HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000 PostScript HP Designjet 4000ps PS3 (61.71.362.31) Known issues with client printer driver mapping and HP printers and drivers No issues were discovered when testing client printer driver mapping with Citrix XenApp™ Server using...
... Windows printer installation methods. Printer model tested HP LaserJet 3200 Driver version tested HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000 PostScript HP Designjet 4000ps PS3 (61.71.362.31) Known issues with client printer driver mapping and HP printers and drivers No issues were discovered when testing client printer driver mapping with Citrix XenApp™ Server using...
HP Printers - Supported Citrix Presentation Server environments
Page 35
... are multi-functional, Citrix only tested the scanning capability of testing. Scanners/All-in-One devices were connected to client using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. Varied client and server systems from numerous manufacturers were used - Throughout the testing, no problems were encountered when running Citrix...
... are multi-functional, Citrix only tested the scanning capability of testing. Scanners/All-in-One devices were connected to client using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. Varied client and server systems from numerous manufacturers were used - Throughout the testing, no problems were encountered when running Citrix...
Service Manual
Page 20
...No No No What can I do to Solve Image Quality Problems? For information on solving Image Quality problems ' Chapter 6. 1-8 HP DesignJet CP Series Printers Troubleshooting REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR... Yes No No No No No No Misalignment between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. For information on the Service Calibrations and how to help you Performed the Necessary Service ...
...No No No What can I do to Solve Image Quality Problems? For information on solving Image Quality problems ' Chapter 6. 1-8 HP DesignJet CP Series Printers Troubleshooting REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR... Yes No No No No No No Misalignment between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. For information on the Service Calibrations and how to help you Performed the Necessary Service ...
Service Manual
Page 42
...page 8-42. Try the following: D Make sure that the Trailing Cable is connected correctly. System Error: Problem Description: Corrective Action: 010031 The Printhead Primitive Driver ASIC Test Failed. D Replace the Electronics Module ' page 8-6. Using this procedure you will be able to determine exactly which component failed. Only replace one ...component at a time and check if the error has gone before replacing another component. D Perform the Carriage Calibration ' page 5-7. System Error Codes HP DesignJet CP Series Printers 2-7 D Replace the Trailing Cable ' page 8-36.
...page 8-42. Try the following: D Make sure that the Trailing Cable is connected correctly. System Error: Problem Description: Corrective Action: 010031 The Printhead Primitive Driver ASIC Test Failed. D Replace the Electronics Module ' page 8-6. Using this procedure you will be able to determine exactly which component failed. Only replace one ...component at a time and check if the error has gone before replacing another component. D Perform the Carriage Calibration ' page 5-7. System Error Codes HP DesignJet CP Series Printers 2-7 D Replace the Trailing Cable ' page 8-36.
Service Manual
Page 44
...179; Both DC Motors Failed. D If both DC Motors are connected correctly. Corrective Action: Replace the Electronics Module ' page 8-6. System Error Codes HP DesignJet CP Series Printers 2-9 System Error: Problem Description: Corrective Action: 010034 000X0000 One of the DC Motors has failed. S Replace the Y-axis Motor Assembly... Module ' page 8-6. S Replace the Refill Interconnect PCA ' page 8-64. System Error: 010033 Problem Description: The DC Motor Driver ASIC Test Failed. D If the error code is correctly connected to determine exactly which component failed.
...179; Both DC Motors Failed. D If both DC Motors are connected correctly. Corrective Action: Replace the Electronics Module ' page 8-6. System Error Codes HP DesignJet CP Series Printers 2-9 System Error: Problem Description: Corrective Action: 010034 000X0000 One of the DC Motors has failed. S Replace the Y-axis Motor Assembly... Module ' page 8-6. S Replace the Refill Interconnect PCA ' page 8-64. System Error: 010033 Problem Description: The DC Motor Driver ASIC Test Failed. D If the error code is correctly connected to determine exactly which component failed.
Service Manual
Page 88
... System Error if failed Sensors and X-Encoder Fuse 010023 Interconnect Boards detection 010030 ADC in the Main PCA 010036 Fans 010032 DC Motor Driver ASIC 010033 DC Motors detection 010034 Stepper Motors detection 010035 ADC in the Carriage PCA 010037 Printhead Voltage in Main PCA 010038 Printhead Voltage in... Carriage PCA 010039 Printhead Primitive Driver ASIC 010031 RAM SIMM 010021 Flash SIMM 010020 Swath RAM 010022 Hard Disk Drive 08xxxx 4-2 HP DesignJet CP Series Printers Service Tests Diagnostics - Self Test Initialization...
... System Error if failed Sensors and X-Encoder Fuse 010023 Interconnect Boards detection 010030 ADC in the Main PCA 010036 Fans 010032 DC Motor Driver ASIC 010033 DC Motors detection 010034 Stepper Motors detection 010035 ADC in the Carriage PCA 010037 Printhead Voltage in Main PCA 010038 Printhead Voltage in... Carriage PCA 010039 Printhead Primitive Driver ASIC 010031 RAM SIMM 010021 Flash SIMM 010020 Swath RAM 010022 Hard Disk Drive 08xxxx 4-2 HP DesignJet CP Series Printers Service Tests Diagnostics - Self Test Initialization...
Service Manual
Page 144
...reproduce the original problem with the correct printer settings. D Select the correct media type through the front-panel when loading it. 6-2 HP DesignJet CP Series Printers Image Quality D Select the correct media setting when loading the media. If not Install the latest firmware revision or ...from the front-panel). D Close Loop Color Calibration: Set to "Automatic". If not available, use the following checklist as a guide in the drivers). D Print Mode: Set to "Best" (in the printer and in troubleshooting the problem: 1 Problem reproduction D Reproduce the problem that the ...
...reproduce the original problem with the correct printer settings. D Select the correct media type through the front-panel when loading it. 6-2 HP DesignJet CP Series Printers Image Quality D Select the correct media setting when loading the media. If not Install the latest firmware revision or ...from the front-panel). D Close Loop Color Calibration: Set to "Automatic". If not available, use the following checklist as a guide in the drivers). D Print Mode: Set to "Best" (in the printer and in troubleshooting the problem: 1 Problem reproduction D Reproduce the problem that the ...
Service Manual
Page 145
Print Quality HP DesignJet CP Series Printers 6-3 6 Driver print quality configuration: To clarify if the reason of the internal demos or print the Image Quality Print (details ' page 6-5) using HP Media and configuring the plotter/printer as indicated previously. If not available, use Coated media if required. D.... 7 Service Accuracy Calibration (details ' page 5-17) D Perform "Service Accuracy calibration" using the Non-HP driver and their normal media. If the output obtained using the HP Solution is good and the one of the problem is not in the printer and that the problem is...
Print Quality HP DesignJet CP Series Printers 6-3 6 Driver print quality configuration: To clarify if the reason of the internal demos or print the Image Quality Print (details ' page 6-5) using HP Media and configuring the plotter/printer as indicated previously. If not available, use Coated media if required. D.... 7 Service Accuracy Calibration (details ' page 5-17) D Perform "Service Accuracy calibration" using the Non-HP driver and their normal media. If the output obtained using the HP Solution is good and the one of the problem is not in the printer and that the problem is...
Service Manual
Page 146
... dpi, 600 dpi). Each mode corresponds to print mode selection consists of rows. D The model of print-quality setting (fast, normal, best). D Number of driver (HP or Non-HP) 6-4 HP DesignJet CP Series Printers Image Quality D Swath height (swath width). D Choice of printer used. D Smart Area Fill (SAF). D Print masks. Print Modes The Printers have...
... dpi, 600 dpi). Each mode corresponds to print mode selection consists of rows. D The model of print-quality setting (fast, normal, best). D Number of driver (HP or Non-HP) 6-4 HP DesignJet CP Series Printers Image Quality D Swath height (swath width). D Choice of printer used. D Smart Area Fill (SAF). D Print masks. Print Modes The Printers have...