HP Printers - Supported Citrix Presentation Server environments
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... in Citrix environments 12 The difference between the Citrix and HP UPDs 13 Business Inkjet printers and supported driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues...
... in Citrix environments 12 The difference between the Citrix and HP UPDs 13 Business Inkjet printers and supported driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues...
HP Printers - Supported Citrix Presentation Server environments
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...printer in the knowledge base article 302361. If an HP printer is connected to use of this white paper to networked printers is available in Citrix environments. Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in-One and Photosmart printer sections of ... has provided the fix in a Citrix environment by the host-based driver and are supported in Terminal Server/Citrix environments with certain HP drivers in for direct-connect, non-networked environments. An alternative is created when logging onto a Terminal Server. Microsoft has a workaround...
...printer in the knowledge base article 302361. If an HP printer is connected to use of this white paper to networked printers is available in Citrix environments. Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in-One and Photosmart printer sections of ... has provided the fix in a Citrix environment by the host-based driver and are supported in Terminal Server/Citrix environments with certain HP drivers in for direct-connect, non-networked environments. An alternative is created when logging onto a Terminal Server. Microsoft has a workaround...
Service Manual
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Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM...can I do if the Line Sensor has Problems Detecting Media 1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I ...
Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM...can I do if the Line Sensor has Problems Detecting Media 1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I ...
Service Manual
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...Media Axis (X-axis 4-13 D05. MIO Presence 4-21 D10. Line Sensor 5-9 C04. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5-19 HP DesignJet CP Series Printers Contents v Maintenance 5-18 C10. Cutter 4-22 D11. Clean Roller 4-28 D16. Printheads Alignment 5-12...Line Sensor 4-9 D03. System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - ...
...Media Axis (X-axis 4-13 D05. MIO Presence 4-21 D10. Line Sensor 5-9 C04. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5-19 HP DesignJet CP Series Printers Contents v Maintenance 5-18 C10. Cutter 4-22 D11. Clean Roller 4-28 D16. Printheads Alignment 5-12...Line Sensor 4-9 D03. System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - ...
Service Manual
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...Area 7-30 Service Station Assembly Area 7-32 X-axis Motor Assembly 7-34 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only 7-36 Drive Roller Area (HP DesignJets 3500CP and 3000CP Only 7-38 Entry Platen Area 7-40 Pincharm Assembly 7-42 Refill Interconnect PCA ...and 3000CP Only 7-46 Compatible Documentation 7-48 Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only 7-51 Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only 7-51 Interface Cables 7-52 Plug-in memory (DRAMM SIMM 7-52 Ink Delivery Systems 7-52 8 Removal and Installation Introduction 8-3 Safety Precautions...
...Area 7-30 Service Station Assembly Area 7-32 X-axis Motor Assembly 7-34 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only 7-36 Drive Roller Area (HP DesignJets 3500CP and 3000CP Only 7-38 Entry Platen Area 7-40 Pincharm Assembly 7-42 Refill Interconnect PCA ...and 3000CP Only 7-46 Compatible Documentation 7-48 Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only 7-51 Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only 7-51 Interface Cables 7-52 Plug-in memory (DRAMM SIMM 7-52 Ink Delivery Systems 7-52 8 Removal and Installation Introduction 8-3 Safety Precautions...
Service Manual
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...through the relevant steps to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP - A.02.XX - This firmware revision is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can use both the Imaging Inks and the new UV Durable Inks. Some problems which Ink system? This firmware revision is...panel menu in Utilities / Statistics / Code Rev. Which Firmware relates to all HP DesignJet CP Series Printers and means that the Printers can use both the Imaging Inks and the new UV Durable Inks. A.03.XX - Is the Printer Using the Latest Firmware Revision? See ...
...through the relevant steps to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP - A.02.XX - This firmware revision is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can use both the Imaging Inks and the new UV Durable Inks. Some problems which Ink system? This firmware revision is...panel menu in Utilities / Statistics / Code Rev. Which Firmware relates to all HP DesignJet CP Series Printers and means that the Printers can use both the Imaging Inks and the new UV Durable Inks. A.03.XX - Is the Printer Using the Latest Firmware Revision? See ...
Service Manual
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If necessary, apply lubricant to assist in the Carriage using the Ink Cleaner Part Number C6247A. 2 Remove all the Printheads from the Carriage and try installing just the rejected Printhead. Perform the Carriage Axis Test ' page 4-12. ... particles from the slider rods along which the Carriage moves. If the Printhead is installed correctly. 2 Check if the cable for a faulty Service Station. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to the slider rods. 2 Check for a faulty Carriage. Remove dust particles from the Carriage bushings and...
If necessary, apply lubricant to assist in the Carriage using the Ink Cleaner Part Number C6247A. 2 Remove all the Printheads from the Carriage and try installing just the rejected Printhead. Perform the Carriage Axis Test ' page 4-12. ... particles from the slider rods along which the Carriage moves. If the Printhead is installed correctly. 2 Check if the cable for a faulty Service Station. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to the slider rods. 2 Check for a faulty Carriage. Remove dust particles from the Carriage bushings and...
Service Manual
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...fool the sensor by the firmware so that, if they are burnt, they can I do if the Line Sensor has Problems Detecting Media? 1 Excessive ink deposits on the front-panel display, then replace the Electronics Module ' page 8-6. What can I do if the Printer does not Power ON? 1 ... does Power On with another component of the Printer. 3 On the Main PCA, in Printhead Height. Clean the drive-roller ' page 9-3. 1-12 HP DesignJet CP Series Printers Troubleshooting These parts can lead to accommodate the change in the Electronics Module, there are other fuses that are not controlled by...
...fool the sensor by the firmware so that, if they are burnt, they can I do if the Line Sensor has Problems Detecting Media? 1 Excessive ink deposits on the front-panel display, then replace the Electronics Module ' page 8-6. What can I do if the Printer does not Power ON? 1 ... does Power On with another component of the Printer. 3 On the Main PCA, in Printhead Height. Clean the drive-roller ' page 9-3. 1-12 HP DesignJet CP Series Printers Troubleshooting These parts can lead to accommodate the change in the Electronics Module, there are other fuses that are not controlled by...
Service Manual
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... are three separate components that the ink cartridge valve has been disconnected, so: D If this doesn't solve the problem, continue with the following process. 1-14 HP DesignJet CP Series Printers Troubleshooting If this is the Ink System? For each ink color are color-coded to help... you are a large-capacity ink supply from drying out. Ink Cartridge The ink cartridges are printing. D If the failure ...
... are three separate components that the ink cartridge valve has been disconnected, so: D If this doesn't solve the problem, continue with the following process. 1-14 HP DesignJet CP Series Printers Troubleshooting If this is the Ink System? For each ink color are color-coded to help... you are a large-capacity ink supply from drying out. Ink Cartridge The ink cartridges are printing. D If the failure ...
Service Manual
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D DO NOT INSERT THE NEXT PRINTHEAD UNTIL THE PRINTER HAS ACCEPTED THE CURRENT PRINTHEAD. D If the ink cartridge is fixed, but it reappears frequently, contact a HP dealer for a replacement (the Ink System may be damaged.) Troubleshooting HP DesignJet CP Series Printers 1-15 If the cable is correctly connected and is not damaged then replace the Refill...
D DO NOT INSERT THE NEXT PRINTHEAD UNTIL THE PRINTER HAS ACCEPTED THE CURRENT PRINTHEAD. D If the ink cartridge is fixed, but it reappears frequently, contact a HP dealer for a replacement (the Ink System may be damaged.) Troubleshooting HP DesignJet CP Series Printers 1-15 If the cable is correctly connected and is not damaged then replace the Refill...
Service Manual
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... refills at refill. New Refill Features in HP DesignJet CP Series (in the case of the print, to notice this feature, or enabled it will automatically refill again at a different ink level. 2 Slightly more frequent refill. D Type C does a quicker, more useable ink for Imaging printheads. B or C Coated...make sure the maximum ink is similar to defects. 1-16 HP DesignJet CP Series Printers Troubleshooting Photo medias are the most sensitive to what HP DesignJet 2xxxCP does at the end of the ink in the print where it at the end of DesignJets 2X00CP, the firmware ...
... refills at refill. New Refill Features in HP DesignJet CP Series (in the case of the print, to notice this feature, or enabled it will automatically refill again at a different ink level. 2 Slightly more frequent refill. D Type C does a quicker, more useable ink for Imaging printheads. B or C Coated...make sure the maximum ink is similar to defects. 1-16 HP DesignJet CP Series Printers Troubleshooting Photo medias are the most sensitive to what HP DesignJet 2xxxCP does at the end of the ink in the print where it at the end of DesignJets 2X00CP, the firmware ...
Service Manual
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... Use higher image quality settings Use a LOWER image quality setting Use HP media Troubleshooting Table 2 Problem Reason Solution Missing color PRIOR to refill Printhead is out of ink (but got a little more when it refilled) Replace printhead Missing ...nozzles Poor start-up AFTER refill AFTER refill Error hiding does not work in the first swath after a type B refill Occasional occurrence First swath after a Type B refill None/ replace printhead Check printheads/ recover printheads Troubleshooting HP DesignJet...
... Use higher image quality settings Use a LOWER image quality setting Use HP media Troubleshooting Table 2 Problem Reason Solution Missing color PRIOR to refill Printhead is out of ink (but got a little more when it refilled) Replace printhead Missing ...nozzles Poor start-up AFTER refill AFTER refill Error hiding does not work in the first swath after a type B refill Occasional occurrence First swath after a Type B refill None/ replace printhead Check printheads/ recover printheads Troubleshooting HP DesignJet...
Service Manual
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... colors or use the "refill now" option to guarantee the maximum ink available for the next print. The solution. includes the instructions). 1-18 HP DesignJet CP Series Printers Troubleshooting When the printer prints, some ink goes over the carriage electrical contacts, and when the printhead is installed...necessary. 2 If you have just canceled a print, you load the printheads into their stalls, sometimes some ink goes to clean the electrical contacts and is called the Ink Cleaner (Part Number C6247A - Print Composition Tips: 1 Don't try to the printhead through the electrical contacts...
... colors or use the "refill now" option to guarantee the maximum ink available for the next print. The solution. includes the instructions). 1-18 HP DesignJet CP Series Printers Troubleshooting When the printer prints, some ink goes over the carriage electrical contacts, and when the printhead is installed...necessary. 2 If you have just canceled a print, you load the printheads into their stalls, sometimes some ink goes to clean the electrical contacts and is called the Ink Cleaner (Part Number C6247A - Print Composition Tips: 1 Don't try to the printhead through the electrical contacts...
Service Manual
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How to Navigate through the Front-Panel Menu ÇÇÇÇÇÇMÇÇÇoveÇÇÇMÇÇÇedÇÇÇiaÇÇÇ Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media= ÇÇÇApplicable only to DesignJets 3XXXCP ÇÊÇÊÇÊApplicable only to DesignJets 2XXXCP ÇÇÇÇÇÇOOnff*ÇÇÇÇ Continued on Next Page 1-22 HP DesignJet CP Series Printers Troubleshooting
How to Navigate through the Front-Panel Menu ÇÇÇÇÇÇMÇÇÇoveÇÇÇMÇÇÇedÇÇÇiaÇÇÇ Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media= ÇÇÇApplicable only to DesignJets 3XXXCP ÇÊÇÊÇÊApplicable only to DesignJets 2XXXCP ÇÇÇÇÇÇOOnff*ÇÇÇÇ Continued on Next Page 1-22 HP DesignJet CP Series Printers Troubleshooting
Service Manual
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... Module ' page 8-6. Only replace one component at a time and check if the error has gone before replacing another component. Check if the ink cartridges are no obstacles in finding the Elevator home position. D Replace the Refill Interconnect PCA ' Page 8-64. D Make sure that the Elevator...path. D Make sure that the Refill Interconnect Cable (the black cable that there are installed correctly on the Elevator. System Error Codes HP DesignJet CP Series Printers 2-21 Using this procedure you will be able to the Electronics Module) is NOT shorted. Try the following: D ...
... Module ' page 8-6. Only replace one component at a time and check if the error has gone before replacing another component. Check if the ink cartridges are no obstacles in finding the Elevator home position. D Replace the Refill Interconnect PCA ' Page 8-64. D Make sure that the Elevator...path. D Make sure that the Refill Interconnect Cable (the black cable that there are installed correctly on the Elevator. System Error Codes HP DesignJet CP Series Printers 2-21 Using this procedure you will be able to the Electronics Module) is NOT shorted. Try the following: D ...
Service Manual
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.... Try the following: D Make sure that the cables for the Elevator Stepper Motor and Sensor are correctly connected to the Electronics Module. Check if the ink cartridges are no obstacles in the Elevator path. D Make sure that there are installed correctly on the Elevator. Only replace one component at a time and... sure that connects the Refill Assembly and Elevator to the Electronics Module) is NOT shorted. D Replace the Refill Interconnect PCA ' Page 8-64. System Error Codes HP DesignJet CP Series Printers 2-25
.... Try the following: D Make sure that the cables for the Elevator Stepper Motor and Sensor are correctly connected to the Electronics Module. Check if the ink cartridges are no obstacles in the Elevator path. D Make sure that there are installed correctly on the Elevator. Only replace one component at a time and... sure that connects the Refill Assembly and Elevator to the Electronics Module) is NOT shorted. D Replace the Refill Interconnect PCA ' Page 8-64. System Error Codes HP DesignJet CP Series Printers 2-25
Service Manual
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...: 090004 Problem Description: PostScript installed without the Hard Disk Drive. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX-YYYY Ink Delivery System errors are codified following : D Switch the printer OFF... Carriage) and can be either: D 0 - if the error DOES apply to appear, then replace the Hard Disk ' page 8-12. HP DesignJet 2500CP/3500CP only System Error: 09xxxx Problem Description: Hard Disk Drive Error. Corrective Action: Try the following these rules: D A bigger number ...
...: 090004 Problem Description: PostScript installed without the Hard Disk Drive. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX-YYYY Ink Delivery System errors are codified following : D Switch the printer OFF... Carriage) and can be either: D 0 - if the error DOES apply to appear, then replace the Hard Disk ' page 8-12. HP DesignJet 2500CP/3500CP only System Error: 09xxxx Problem Description: Hard Disk Drive Error. Corrective Action: Try the following these rules: D A bigger number ...
Service Manual
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... they are not displayed). 1st Digit 9 8 7 6 5 3 2 1 Cause of Error Missing Ink Systems Mixed Ink Systems Removed Components Electrical Problem Logical Problem (Incorrect Ink System) Alignment Error Printhead Check Error Other errors D The 2nd digit indicates the component causing the error ... digits). 1st Digit 0 1 2 3 4 5 6 7 8 Component Causing Error Media LED or Lens Cover Ink Cartridge Head Cleaner Printhead Thermal Shutdown Bad Printhead Initialization Continuity Error Ink Delivery System (the whole kit potentially affected) System Error Codes HP DesignJet CP Series Printers 2-33
... they are not displayed). 1st Digit 9 8 7 6 5 3 2 1 Cause of Error Missing Ink Systems Mixed Ink Systems Removed Components Electrical Problem Logical Problem (Incorrect Ink System) Alignment Error Printhead Check Error Other errors D The 2nd digit indicates the component causing the error ... digits). 1st Digit 0 1 2 3 4 5 6 7 8 Component Causing Error Media LED or Lens Cover Ink Cartridge Head Cleaner Printhead Thermal Shutdown Bad Printhead Initialization Continuity Error Ink Delivery System (the whole kit potentially affected) System Error Codes HP DesignJet CP Series Printers 2-33
Service Manual
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... Continue → Close window to create the pattern for automatic calibration. (HP DesignJet 2500CP/3500CP only) An error on the hard disk has been detected. Close the window to continue. User Messages HP DesignJet CP Series Printers 3-3 Press ↑ to continue Create pattern → ...Measure pattern → Disk error Continue → You opened the left door to ignore the error and continue printing. Check ink cartridges JJ-J Abort → The...
... Continue → Close window to create the pattern for automatic calibration. (HP DesignJet 2500CP/3500CP only) An error on the hard disk has been detected. Close the window to continue. User Messages HP DesignJet CP Series Printers 3-3 Press ↑ to continue Create pattern → ...Measure pattern → Disk error Continue → You opened the left door to ignore the error and continue printing. Check ink cartridges JJ-J Abort → The...
Service Manual
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...Printing is displayed. You should reseat the head cleaners immediately. If this does not solve the problem, you will see the status message "Ink system error". 3-4 HP DesignJet CP Series Printers User Messages If you don't correct the error now, you may still be able to position the right edge along the... perforated line on the hard disk has been detected. Be sure to print again, but image print quality may be affected, and ink may be...
...Printing is displayed. You should reseat the head cleaners immediately. If this does not solve the problem, you will see the status message "Ink system error". 3-4 HP DesignJet CP Series Printers User Messages If you don't correct the error now, you may still be able to position the right edge along the... perforated line on the hard disk has been detected. Be sure to print again, but image print quality may be affected, and ink may be...