Service Manual
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... external Fiery RIP. Throughout this Manual Purpose This manual contains information necessary to test, calibrate and service: D HP DesignJet 2000CP printer (model C4703A) D HP DesignJet 2500CP printer (model C4704A) D HP DesignJet 2800CP printer (model C6085A) D HP DesignJet 3000CP printer (model C4723A) D HP DesignJet 3500CP printer (model C4724A) D HP DesignJet 3800CP printer (model C6084A) For information about using these printers will also be performed by...
... external Fiery RIP. Throughout this Manual Purpose This manual contains information necessary to test, calibrate and service: D HP DesignJet 2000CP printer (model C4703A) D HP DesignJet 2500CP printer (model C4704A) D HP DesignJet 2800CP printer (model C6085A) D HP DesignJet 3000CP printer (model C4723A) D HP DesignJet 3500CP printer (model C4724A) D HP DesignJet 3800CP printer (model C6084A) For information about using these printers will also be performed by...
Service Manual
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...ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM 1-3 How do I upgrade...1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I Print some of the Internal Prints 1-18 The Service Print 1-18 ...
...ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM 1-3 How do I upgrade...1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I Print some of the Internal Prints 1-18 The Service Print 1-18 ...
Service Manual
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.... Carriage 5-6 C02. System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - Line Sensor 5-9 C04. Printheads Check 5-13 C07. Sensors 4-18 D09. Image Quality 4-24 D13...
.... Carriage 5-6 C02. System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - Line Sensor 5-9 C04. Printheads Check 5-13 C07. Sensors 4-18 D09. Image Quality 4-24 D13...
Service Manual
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... Platen Area 7-40 Pincharm Assembly 7-42 Refill Interconnect PCA and Cutter Assembly 7-44 Media Button (HP DesignJets 3500CP and 3000CP Only 7-46 Compatible Documentation 7-48 Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only 7-51 Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only 7-51 Interface Cables 7-52 Plug-in memory (DRAMM SIMM 7-52 Ink Delivery Systems 7-52...
... Platen Area 7-40 Pincharm Assembly 7-42 Refill Interconnect PCA and Cutter Assembly 7-44 Media Button (HP DesignJets 3500CP and 3000CP Only 7-46 Compatible Documentation 7-48 Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only 7-51 Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only 7-51 Interface Cables 7-52 Plug-in memory (DRAMM SIMM 7-52 Ink Delivery Systems 7-52...
Service Manual
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Additional Rear Cover (Only applicable to HP DesignJets 3500CP and 3000CP 8-10 Removal 8-10 Installation 8-10 Hard Disk Drive, Power Switch Cable 8-12 Removal 8-12 Installation 8-13 Window and Top Cover 8-... 8-42 Removal 8-42 Installation 8-43 Y-Axis Motor Assembly 8-45 Removal 8-45 Installation 8-46 Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) . . . . 8-48 Removal 8-48 Installation 8-48 Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . 8-50 Removal 8-50 Installation 8-50 Elevator Assembly 8-52 Removal 8-52 Installation 8-53...
Additional Rear Cover (Only applicable to HP DesignJets 3500CP and 3000CP 8-10 Removal 8-10 Installation 8-10 Hard Disk Drive, Power Switch Cable 8-12 Removal 8-12 Installation 8-13 Window and Top Cover 8-... 8-42 Removal 8-42 Installation 8-43 Y-Axis Motor Assembly 8-45 Removal 8-45 Installation 8-46 Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) . . . . 8-48 Removal 8-48 Installation 8-48 Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . 8-50 Removal 8-50 Installation 8-50 Elevator Assembly 8-52 Removal 8-52 Installation 8-53...
Service Manual
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... 8-69 Installation of the drive roller 8-70 Installation of the overdrive assembly 8-70 Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP 8-72 To remove the Drive Roller only 8-72 Installation of the drive roller 8-73 Installation of the overdrive assembly 8-73 Entry ... of the service station interconnect cable 8-88 Installation of the refill interconnect cable 8-88 Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . 8-90 Removal 8-90 Installation 8-90 9 Preventive Maintenance Moisture on the Printer 9-2 viii Contents...
... 8-69 Installation of the drive roller 8-70 Installation of the overdrive assembly 8-70 Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP 8-72 To remove the Drive Roller only 8-72 Installation of the drive roller 8-73 Installation of the overdrive assembly 8-73 Entry ... of the service station interconnect cable 8-88 Installation of the refill interconnect cable 8-88 Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . 8-90 Removal 8-90 Installation 8-90 9 Preventive Maintenance Moisture on the Printer 9-2 viii Contents...
Service Manual
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...front-panel menu in Utilities / Statistics / Code Rev. To check which firmware revision the printer is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can use the front-panel menu in Internal Prints / PostScript Config. Is the Printer... to take when troubleshooting the printer. Introduction This chapter will guide you through the relevant steps to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP - Remember that: D For the HP DesignJet 2000CP/3000CP, the first slot from the left contains an 8MB SIMM with the PostScript code inside . A.03...
...front-panel menu in Utilities / Statistics / Code Rev. To check which firmware revision the printer is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can use the front-panel menu in Internal Prints / PostScript Config. Is the Printer... to take when troubleshooting the printer. Introduction This chapter will guide you through the relevant steps to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP - Remember that: D For the HP DesignJet 2000CP/3000CP, the first slot from the left contains an 8MB SIMM with the PostScript code inside . A.03...
Service Manual
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Remove dust particles from the Carriage bushings and from the slider rods along which the Carriage moves. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to assist in the Carriage using the Ink Cleaner Part Number C6247A. 2 Remove all the ...Loading. 1 Check that the Line Sensor is still rejected then replace the Printhead with Media Loading? Perform the Service Station Test ' page 4-16. Troubleshooting HP DesignJet CP Series Printers 1-9 What can I do if the Service Station is Noisy? 1 Dirty Service Station slider rod. What can I do if the ...
Remove dust particles from the Carriage bushings and from the slider rods along which the Carriage moves. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to assist in the Carriage using the Ink Cleaner Part Number C6247A. 2 Remove all the ...Loading. 1 Check that the Line Sensor is still rejected then replace the Printhead with Media Loading? Perform the Service Station Test ' page 4-16. Troubleshooting HP DesignJet CP Series Printers 1-9 What can I do if the Service Station is Noisy? 1 Dirty Service Station slider rod. What can I do if the ...
Service Manual
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... disabled this difference in behavior, since the printer often refills at mid-page refills. 5 "Big print" feature. New Refill Features in HP DesignJet CP Series (in the printhead has been used up. When a refill happens during refills, which might also be expected to make sure... the maximum ink is unlikely to stop and refill in HP DesignJets 3500CP/3000CP? D Check refill type is set to a clean edge before refilling. Photo medias are probably best: Glossy - This feature becomes active...
... disabled this difference in behavior, since the printer often refills at mid-page refills. 5 "Big print" feature. New Refill Features in HP DesignJet CP Series (in the printhead has been used up. When a refill happens during refills, which might also be expected to make sure... the maximum ink is unlikely to stop and refill in HP DesignJets 3500CP/3000CP? D Check refill type is set to a clean edge before refilling. Photo medias are probably best: Glossy - This feature becomes active...
Service Manual
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... which component failed. Corrective Action: Try the following: D Make sure that the Trailing Cable is related to HP DesignJets 3500CP and 3000CP. Using this procedure you will be able to determine exactly which component failed. 2-16 HP DesignJet CP Series Printers System Error Codes D If the Error is connected correctly. S Replace the Media Sensor ' Page...
... which component failed. Corrective Action: Try the following: D Make sure that the Trailing Cable is related to HP DesignJets 3500CP and 3000CP. Using this procedure you will be able to determine exactly which component failed. 2-16 HP DesignJet CP Series Printers System Error Codes D If the Error is connected correctly. S Replace the Media Sensor ' Page...
Service Manual
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... Cable is affected. D If the Error Code continues to that color. HP DesignJet 2500CP/3500CP only System Error: 090004 Problem Description: PostScript installed without the Hard Disk Drive. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX-YYYY Ink Delivery System...
... Cable is affected. D If the Error Code continues to that color. HP DesignJet 2500CP/3500CP only System Error: 090004 Problem Description: PostScript installed without the Hard Disk Drive. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX-YYYY Ink Delivery System...
Service Manual
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...being printed The printer is on. You cannot change the current entry until the print has finished. Press ↑ for no. 3-2 HP DesignJet CP Series Printers User Messages The messages are using sheet media and color calibration is moving the carriage that the STATUS messages follow all...is needed, it could not be measured. Press ↓ to calibrate the color for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP NOTE FOR HP DESIGNJETS 2500CP AND 2000CP: IF YOU HAVE ANY USER MESSAGES WHICH ARE NOT LISTED IN THIS ...
...being printed The printer is on. You cannot change the current entry until the print has finished. Press ↑ for no. 3-2 HP DesignJet CP Series Printers User Messages The messages are using sheet media and color calibration is moving the carriage that the STATUS messages follow all...is needed, it could not be measured. Press ↓ to calibrate the color for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP NOTE FOR HP DESIGNJETS 2500CP AND 2000CP: IF YOU HAVE ANY USER MESSAGES WHICH ARE NOT LISTED IN THIS ...
Service Manual
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... Hand Cover Assembly Left Hand Cover Sensor HP DesignJet 2500CP Name Plate HP DesignJet 3500CP Name Plate HP DesignJet 2000CP Name Plate HP DesignJet 3000CP Name Plate HP DesignJet 2800CP Name Plate HP DesignJet 3800CP Name Plate Adobe Logo Label 7-10 HP DesignJet CP Series Printers Parts and Diagrams Reference on Drawing Left Hand Cover Area HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 0515-2337 0515-2337...
... Hand Cover Assembly Left Hand Cover Sensor HP DesignJet 2500CP Name Plate HP DesignJet 3500CP Name Plate HP DesignJet 2000CP Name Plate HP DesignJet 3000CP Name Plate HP DesignJet 2800CP Name Plate HP DesignJet 3800CP Name Plate Adobe Logo Label 7-10 HP DesignJet CP Series Printers Parts and Diagrams Reference on Drawing Left Hand Cover Area HP Part Number DesignJet 2X00CP DesignJet 3X00CP Quantity Description 1 0515-2337 0515-2337...
Service Manual
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... 1 Back Cover Right Back Cover Left Screw (T-20) Top Cover Screw (T-10) Firmware and PostScript Upgrade Kit (HP DesignJet 3500CP) Firmware Upgrade Kit (HP DesignJet 3000CP/3800CP) Memory DRAM SIMM (see page 7-52) Electronics Module MIO Card MIO Cover (HP DesignJet 3000CP/3800CP) Screw (T20) Screw (T15) Ferrite Clamp Ferrite Refill Interconnect Cable Trailing Cable Trailing Cable Holder Electronics Support...
... 1 Back Cover Right Back Cover Left Screw (T-20) Top Cover Screw (T-10) Firmware and PostScript Upgrade Kit (HP DesignJet 3500CP) Firmware Upgrade Kit (HP DesignJet 3000CP/3800CP) Memory DRAM SIMM (see page 7-52) Electronics Module MIO Card MIO Cover (HP DesignJet 3000CP/3800CP) Screw (T20) Screw (T15) Ferrite Clamp Ferrite Refill Interconnect Cable Trailing Cable Trailing Cable Holder Electronics Support...
Service Manual
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... (graphics packages) (HP DesignJet 2500CP/2000CP) Spanish Software Application Notes (graphics packages) (HP DesignJet 2500CP/2000CP) English Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) French Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) German Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) Italian Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) Spanish Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) HP-GL/2 and RTL...
... (graphics packages) (HP DesignJet 2500CP/2000CP) Spanish Software Application Notes (graphics packages) (HP DesignJet 2500CP/2000CP) English Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) French Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) German Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) Italian Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) Spanish Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) HP-GL/2 and RTL...
Service Manual
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...) Precautions 8Ć4 Required Tools 8Ć5 Electronics Module 8Ć6 Additional Rear Cover (Only DesignJets 3500CP and 3000CP) . . . . . 8Ć10 Hard Disk Drive, Power Switch Cable 8Ć12...;24 Service Station Assembly and Service Station Flag 8Ć26 Primer Assembly (Only DesignJets 2500CP/2000CP 8Ć29 Encoder Strip 8Ć32 Trailing Cable 8Ć36 YĆ...262;Axis Motor Assembly 8Ć45 Cutter Assembly (Only DesignJets 2500CP and 2000CP 8Ć48 Cutter Assembly (Only DesignJets 3500CP and 3000CP 8Ć50 Elevator Assembly 8Ć52 Refill Assembly ...
...) Precautions 8Ć4 Required Tools 8Ć5 Electronics Module 8Ć6 Additional Rear Cover (Only DesignJets 3500CP and 3000CP) . . . . . 8Ć10 Hard Disk Drive, Power Switch Cable 8Ć12...;24 Service Station Assembly and Service Station Flag 8Ć26 Primer Assembly (Only DesignJets 2500CP/2000CP 8Ć29 Encoder Strip 8Ć32 Trailing Cable 8Ć36 YĆ...262;Axis Motor Assembly 8Ć45 Cutter Assembly (Only DesignJets 2500CP and 2000CP 8Ć48 Cutter Assembly (Only DesignJets 3500CP and 3000CP 8Ć50 Elevator Assembly 8Ć52 Refill Assembly ...
Service Manual
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... chapter to remove and install a new component, always make sure that you will not need to replace the component. Removal and Installation HP DesignJet CP Series Printers 8-3 So the whole machine can be stripped down by step guide to the removal and installation of the key components...and Roll Feed Assemblies 8Ć81 Pincharm Assemblies, Pincharm Shaft and Pincharm Sensor 8Ć84 Interconnect Cables 8Ć87 Media Button (Only DesignJets 3500CP and 3000CP 8Ć90 Introduction This chapter is a step by starting at the end of each procedure to identify the parts referred to in ...
... chapter to remove and install a new component, always make sure that you will not need to replace the component. Removal and Installation HP DesignJet CP Series Printers 8-3 So the whole machine can be stripped down by step guide to the removal and installation of the key components...and Roll Feed Assemblies 8Ć81 Pincharm Assemblies, Pincharm Shaft and Pincharm Sensor 8Ć84 Interconnect Cables 8Ć87 Media Button (Only DesignJets 3500CP and 3000CP 8Ć90 Introduction This chapter is a step by starting at the end of each procedure to identify the parts referred to in ...
Service Manual
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... in the 3rd and 4th slot (item 5). 4. Lift the MIO card out and store in the 2nd slot (Item 4). Remove the five (HP DesignJets 2500CP/2000CP) or eight (HP DesignJets 3500CP/3000CP) T-20 screws (item 10) which can be performed if the electronics module is ONLY to C09 Maintenance. Enter Service Mode. 2. Loosen the two...
... in the 3rd and 4th slot (item 5). 4. Lift the MIO card out and store in the 2nd slot (Item 4). Remove the five (HP DesignJets 2500CP/2000CP) or eight (HP DesignJets 3500CP/3000CP) T-20 screws (item 10) which can be performed if the electronics module is ONLY to C09 Maintenance. Enter Service Mode. 2. Loosen the two...
Service Manual
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... of the printer. 1. Install the DRAM SIMM(s). Slide the SIMM cover (item 2) over the hole. Carefully connect the following : 1. Install the five (HP DesignJets 2500CP/2000CP) or eight (HP DesignJets 3500CP/3000CP) T-20 screws (item 10) into the 2nd slot on the left and then the bottom right T-20 screws located inside the electronics module... electronics module. Install the three T-10 screws (items 1) into the 1st slot on the left hand side. 2. Front panel cable in J2 Removal and Installation HP DesignJet CP Series Printers 8-7
... of the printer. 1. Install the DRAM SIMM(s). Slide the SIMM cover (item 2) over the hole. Carefully connect the following : 1. Install the five (HP DesignJets 2500CP/2000CP) or eight (HP DesignJets 3500CP/3000CP) T-20 screws (item 10) into the 2nd slot on the left and then the bottom right T-20 screws located inside the electronics module... electronics module. Install the three T-10 screws (items 1) into the 1st slot on the left hand side. 2. Front panel cable in J2 Removal and Installation HP DesignJet CP Series Printers 8-7
Service Manual
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The procedures described in This Book This manual contains information necessary to test, calibrate and service D HP DesignJet 2000CP printers (model C4703A) D HP DesignJet 2500CP printers (model C4704A) D HP DesignJet 2800CP printers (model C6085A) D HP DesignJet 3000CP printers (model C4723A) D HP DesignJet 3500CP printers (model C4724A) D HP DesignJet 3800CP printers (model C6084A) For information about using these printers, refer to be performed by HP-qualified service personnel only. R What's in this manual are to the corresponding user and quick-reference guides.
The procedures described in This Book This manual contains information necessary to test, calibrate and service D HP DesignJet 2000CP printers (model C4703A) D HP DesignJet 2500CP printers (model C4704A) D HP DesignJet 2800CP printers (model C6085A) D HP DesignJet 3000CP printers (model C4723A) D HP DesignJet 3500CP printers (model C4724A) D HP DesignJet 3800CP printers (model C6084A) For information about using these printers, refer to be performed by HP-qualified service personnel only. R What's in this manual are to the corresponding user and quick-reference guides.