User Guide
Page 7
...HP All-in-One...165 14 Shop for ink supplies...167 15 Troubleshooting Troubleshooting tips...169 Communication problems over a USB connection 169 Information on ink cartridges and the print head 170 Information on paper...171 Tips for using the automatic document feeder 171 Clear paper jams... 208 Scan troubleshooting...212 Copy troubleshooting...215 Fax troubleshooting...219 Errors...258 Device messages...258 File messages...261 Supported file types for the HP All-in-One 263 General user messages 263 Paper messages...267 Power and connection messages 269 Ink cartridge messages......
...HP All-in-One...165 14 Shop for ink supplies...167 15 Troubleshooting Troubleshooting tips...169 Communication problems over a USB connection 169 Information on ink cartridges and the print head 170 Information on paper...171 Tips for using the automatic document feeder 171 Clear paper jams... 208 Scan troubleshooting...212 Copy troubleshooting...215 Fax troubleshooting...219 Errors...258 Device messages...258 File messages...261 Supported file types for the HP All-in-One 263 General user messages 263 Paper messages...267 Power and connection messages 269 Ink cartridge messages......
User Guide
Page 170
... power outlet. Make sure the power cord is turned off. If the HP All-in-One and computer are USB-connected and are using the automatic document feeder • Clear paper jams • Clean the automatic document feeder Communication problems over a USB connection ...troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the display on the HP All-in-One. For information on communication problems involving a memory card, PictBridge camera, or storage device...
... power outlet. Make sure the power cord is turned off. If the HP All-in-One and computer are USB-connected and are using the automatic document feeder • Clear paper jams • Clean the automatic document feeder Communication problems over a USB connection ...troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the display on the HP All-in-One. For information on communication problems involving a memory card, PictBridge camera, or storage device...
User Guide
Page 205
... not the selected printer. In the HP Photosmart Software, click Status. If the connections are any messages. Solution: Clear the paper jam. Solution: If the HP All-in -One. Chapter 15 Some documents take a long time to the HP Allin-One and the computer as the default printer to the computer, communication errors can occur. For more information, see...
... not the selected printer. In the HP Photosmart Software, click Status. If the connections are any messages. Solution: Clear the paper jam. Solution: If the HP All-in -One. Chapter 15 Some documents take a long time to the HP Allin-One and the computer as the default printer to the computer, communication errors can occur. For more information, see...
User Guide
Page 235
... using a distinctive ring service, make sure that is preventing the HP All-in-One from the phone line, and then try removing them back one or more information. • There is no paper loaded in the input tray. • There is a paper jam. The signal level can also be reduced if you identify which...not using a distinctive ring service, make sure that have not yet been printed and the HP All-in-One will stop answering calls. If an error condition exists that the Distinctive Ring setting on the HP All-in-One is set up modem, or a multiport switch box, the fax signal level might be ...
... using a distinctive ring service, make sure that is preventing the HP All-in-One from the phone line, and then try removing them back one or more information. • There is no paper loaded in the input tray. • There is a paper jam. The signal level can also be reduced if you identify which...not using a distinctive ring service, make sure that have not yet been printed and the HP All-in-One will stop answering calls. If an error condition exists that the Distinctive Ring setting on the HP All-in-One is set up modem, or a multiport switch box, the fax signal level might be ...
User Guide
Page 236
... Backup Fax Reception is set up properly for more information. • There is no paper loaded in the input tray. • There is a paper jam. • The ink cartridge door is preventing the HP All-in -One. Close the ink cartridge door, as shown below: • The print head assembly ... memory. NOTE: If Backup Fax Reception is not set to send the Fax troubleshooting 235 Troubleshooting Instead, the HP All-in -One on again. Cause: An error condition is open . Close the ink cartridge door. • The print head assembly is stalled. See the printed documentation for ...
... Backup Fax Reception is set up properly for more information. • There is no paper loaded in the input tray. • There is a paper jam. • The ink cartridge door is preventing the HP All-in -One. Close the ink cartridge door, as shown below: • The print head assembly ... memory. NOTE: If Backup Fax Reception is not set to send the Fax troubleshooting 235 Troubleshooting Instead, the HP All-in -One on again. Cause: An error condition is open . Close the ink cartridge door. • The print head assembly is stalled. See the printed documentation for ...
User Guide
Page 240
If you might have received while the HP All-in-One was in an error condition. Close the ink cartridge door, as those with a ring pattern of the HP All-in the input tray. • There is a paper jam. • The ink cartridge door is set to make sure that the Distinctive Ring feature on ...again. Turn the HP All-in-One off, ...
If you might have received while the HP All-in-One was in an error condition. Close the ink cartridge door, as those with a ring pattern of the HP All-in the input tray. • There is a paper jam. • The ink cartridge door is set to make sure that the Distinctive Ring feature on ...again. Turn the HP All-in-One off, ...
User Guide
Page 241
... resolve any packing materials), and then turn on page 142 Cause: An error condition is not loaded correctly in the order they were received. After you have Backup Fax Reception enabled, the HP All-in-One might have Backup Fax Reception enabled, or if the fax was out of...For more information, see : "Reprint received faxes from memory" on the device. • The HP All-in -One was not stored in memory for some reason (for faxing. After clearing the paper jam or loading 240 Troubleshooting Troubleshooting If you will need to contact the sender and ask for information. ...
... resolve any packing materials), and then turn on page 142 Cause: An error condition is not loaded correctly in the order they were received. After you have Backup Fax Reception enabled, the HP All-in-One might have Backup Fax Reception enabled, or if the fax was out of...For more information, see : "Reprint received faxes from memory" on the device. • The HP All-in -One was not stored in memory for some reason (for faxing. After clearing the paper jam or loading 240 Troubleshooting Troubleshooting If you will need to contact the sender and ask for information. ...
User Guide
Page 242
... any objects that are deleted, including any unprinted faxes that you might need to replace the ink cartridges. For more information, see: "Clear paper jams" on page 155 Cause: The print head assembly is stalled. If there is a problem with the ink cartridges. For more information, see : ...and you do not have received, print the Fax Log. Solution: Turn the HP All-in-One off the HP All-in-One, all the unprinted faxes from memory, in the HP Solution Center. If there is an error, the HP All-inOne will need to replace the ink cartridges. For more information, see ...
... any objects that are deleted, including any unprinted faxes that you might need to replace the ink cartridges. For more information, see: "Clear paper jams" on page 155 Cause: The print head assembly is stalled. If there is a problem with the ink cartridges. For more information, see : ...and you do not have received, print the Fax Log. Solution: Turn the HP All-in-One off the HP All-in-One, all the unprinted faxes from memory, in the HP Solution Center. If there is an error, the HP All-inOne will need to replace the ink cartridges. For more information, see ...
User Guide
Page 259
... messages • General user messages • Paper messages • Power and connection messages • Ink cartridge messages Device messages The following is a list of device-related error messages: • Automatic document feeder failed to load • Automatic document feeder is jammed • Firmware revision mismatch • Mechanism error • Memory is full Troubleshooting 258...
... messages • General user messages • Paper messages • Power and connection messages • Ink cartridge messages Device messages The following is a list of device-related error messages: • Automatic document feeder failed to load • Automatic document feeder is jammed • Firmware revision mismatch • Mechanism error • Memory is full Troubleshooting 258...
User Guide
Page 260
... than 50 sheets of letter or A4 paper, or 35 sheets of the HP All-in the automatic document feeder" on page 171 Cause: The print head assembly is blocked or stalled. Solution: Clear the paper jam. Errors 259 Troubleshooting For more information, see: "Load an original in -One firmware does not match the revision number...
... than 50 sheets of letter or A4 paper, or 35 sheets of the HP All-in the automatic document feeder" on page 171 Cause: The print head assembly is blocked or stalled. Solution: Clear the paper jam. Errors 259 Troubleshooting For more information, see: "Load an original in -One firmware does not match the revision number...
User Guide
Page 268
...on the card. Otherwise, you will delete any photos you are dialing the correct number. Paper messages The following is a list of paper-related error messages: • Cannot load paper from input tray • Ink is corrupted. Duplicate member Cause: The individual speed dial ...your memory card in the group. Cause: The file system is drying • Out of paper • Paper jam, misfeed or blocked print head assembly • Paper mismatch • Wrong paper width Errors 267 Troubleshooting Solution: Check the display for the group speed dial. Solution: Specify a different ...
...on the card. Otherwise, you will delete any photos you are dialing the correct number. Paper messages The following is a list of paper-related error messages: • Cannot load paper from input tray • Ink is corrupted. Duplicate member Cause: The individual speed dial ...your memory card in the group. Cause: The file system is drying • Out of paper • Paper jam, misfeed or blocked print head assembly • Paper mismatch • Wrong paper width Errors 267 Troubleshooting Solution: Check the display for the group speed dial. Solution: Specify a different ...
User Guide
Page 270
... the paper type or size loaded in the HP All-in -One off and open the ink cartridge door. Errors 269 Troubleshooting Solution: Turn the HP All-in -One. Paper mismatch Cause: The print setting for the print job does not match the paper loaded in the HP All-in-One. For more information, see: "Clear paper jams" on the HP All-in-One.
... the paper type or size loaded in the HP All-in -One off and open the ink cartridge door. Errors 269 Troubleshooting Solution: Turn the HP All-in -One. Paper mismatch Cause: The print setting for the print job does not match the paper loaded in the HP All-in-One. For more information, see: "Clear paper jams" on the HP All-in-One.
User Guide
Page 304
... ink 190 static on transfers 96 J jams, paper 82, 178 junk fax number 145 K keypad 14, 18 Index 303 One 207 ink cartridge failure 274 ink cartridges check ink levels 157 clean contacts 163 damaged 273 empty 274 error message 278 error messages 271 expired 274 HP ink depleted 275 incorrect 272, 273, ...hardware address 56 hardware address (802.3 wired) 54 hardware test, fax 250 header, fax 64 help menu 17 hostname 54, 60 HP Instant Share send a scan 119 HP Photosmart send images 107 I images crop 109 edit scanned 118 rotate 110 scan 115 send a scan 119 zoom 109 improper shutdown 271 index...
... ink 190 static on transfers 96 J jams, paper 82, 178 junk fax number 145 K keypad 14, 18 Index 303 One 207 ink cartridge failure 274 ink cartridges check ink levels 157 clean contacts 163 damaged 273 empty 274 error message 278 error messages 271 expired 274 HP ink depleted 275 incorrect 272, 273, ...hardware address 56 hardware address (802.3 wired) 54 hardware test, fax 250 header, fax 64 help menu 17 hostname 54, 60 HP Instant Share send a scan 119 HP Photosmart send images 107 I images crop 109 edit scanned 118 rotate 110 scan 115 send a scan 119 zoom 109 improper shutdown 271 index...
User Guide
Page 305
...restore settings 49 security 44 status 54 upgrade 47 network configuration page 53 no scan options error 265 normal copy quality 125 number of 268 recommended copy types 123 recommended sizes for printing ...cannot read 208 e-mail photos 107 error message 264 file unreadable 262 HP All-in-Onecannot read 208 inaccessible 211 insert 108 photos missing 262 read or write error 211 save files to computer 108... ink cartridges 167 ink supplies 167 out of paper 268 overheads, print 96 P page order 95 paper choose 73 feed fails 198 incompatible types 75 jam 259, 268 jams 82, 171, 178 load 76 misfeed 268 ...
...restore settings 49 security 44 status 54 upgrade 47 network configuration page 53 no scan options error 265 normal copy quality 125 number of 268 recommended copy types 123 recommended sizes for printing ...cannot read 208 e-mail photos 107 error message 264 file unreadable 262 HP All-in-Onecannot read 208 inaccessible 211 insert 108 photos missing 262 read or write error 211 save files to computer 108... ink cartridges 167 ink supplies 167 out of paper 268 overheads, print 96 P page order 95 paper choose 73 feed fails 198 incompatible types 75 jam 259, 268 jams 82, 171, 178 load 76 misfeed 268 ...
User Guide
Page 308
..., 230, 231, 235, 236, 238, 240, 241, 248, 256 hardware installation 174 incorrect measurements 177 jams, paper 82, 178 language, display 177 low signal 187 network connection 187 network setup 183 Passphrase, invalid 188 printer ...183, 186 troubleshooting cannot find the file or item 212 communication problems 169 copy 215 error messages 258 file system 208 filename appears as gibberish 211 others on network can access ... 65 SSID troubleshoot 186 wireless setting 57 start copy black 14 start copy color 14 start fax black 14 color 14 status, network 54 stop copy 129 fax 148 print job 99 scan...
..., 230, 231, 235, 236, 238, 240, 241, 248, 256 hardware installation 174 incorrect measurements 177 jams, paper 82, 178 language, display 177 low signal 187 network connection 187 network setup 183 Passphrase, invalid 188 printer ...183, 186 troubleshooting cannot find the file or item 212 communication problems 169 copy 215 error messages 258 file system 208 filename appears as gibberish 211 others on network can access ... 65 SSID troubleshoot 186 wireless setting 57 start copy black 14 start copy color 14 start fax black 14 color 14 status, network 54 stop copy 129 fax 148 print job 99 scan...
Basics Guide
Page 51
... with each other obstructions. Turn the HP All-in-One off and then on again. • If you are installed. • Make sure you have paper loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that came with ... setting up a network. Network troubleshooting 49 For more information about a paper jam or a blocked print head assembly Solution: If either a paper jam or blocked print head assembly error message appears on the back of the HP All-in-One. Troubleshooting and support I received a message on the display about accessing the...
... with each other obstructions. Turn the HP All-in-One off and then on again. • If you are installed. • Make sure you have paper loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that came with ... setting up a network. Network troubleshooting 49 For more information about a paper jam or a blocked print head assembly Solution: If either a paper jam or blocked print head assembly error message appears on the back of the HP All-in-One. Troubleshooting and support I received a message on the display about accessing the...
Basics Guide
Page 66
...reception. • If you are not using a distinctive ring service, make sure Double Rings is preventing the HP All-in -One is a paper jam. 64 Troubleshooting and support try removing them back one or more pieces of silence at a low volume when recording your phone. Try to extend the length of ... be strong enough, which equipment is set to All Rings. NOTE: The HP All-in -One is causing the problem. Solution: If Backup Fax Reception is enabled and there is an error condition on the HP Allin-One, the memory might be reduced if you use a splitter or connect extra cables...
...reception. • If you are not using a distinctive ring service, make sure Double Rings is preventing the HP All-in -One is a paper jam. 64 Troubleshooting and support try removing them back one or more pieces of silence at a low volume when recording your phone. Try to extend the length of ... be strong enough, which equipment is set to All Rings. NOTE: The HP All-in -One is causing the problem. Solution: If Backup Fax Reception is enabled and there is an error condition on the HP Allin-One, the memory might be reduced if you use a splitter or connect extra cables...
Basics Guide
Page 67
Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to receive faxes manually, which means that are blocking the print head assembly (including any unprinted faxes stored in the input tray. • There is a paper jam. • The ink cartridge... door is open . Fax tones are recorded on my answering machine Cause: The HP All-in-One is set up properly for the following problems: • The HP All-in -One. Close the ink cartridge door, as shown ...
Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to receive faxes manually, which means that are blocking the print head assembly (including any unprinted faxes stored in the input tray. • There is a paper jam. • The ink cartridge... door is open . Fax tones are recorded on my answering machine Cause: The HP All-in-One is set up properly for the following problems: • The HP All-in -One. Close the ink cartridge door, as shown ...