Setup Guide
Page 9
... USB hub. Action: Cancel all screens. Problem: (Windows only) You did not see the screen prompting you to section A. Refer to connect the USB cable. Remove, and then re-insert the green HP All-in -One CD. Action: Cancel all screens. HP Photosmart C6300 All-in again. Do not plug... the USB cable into the computer. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Check all...
... USB hub. Action: Cancel all screens. Problem: (Windows only) You did not see the screen prompting you to section A. Refer to connect the USB cable. Remove, and then re-insert the green HP All-in -One CD. Action: Cancel all screens. HP Photosmart C6300 All-in again. Do not plug... the USB cable into the computer. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Check all...
Setup Guide
Page 15
...make sure you are not in use during the HP All-in-One installation. • Your wireless router may be inference from connecting. Make sure your network name is unique. Problem: You see the error message Printer Not Found. HP Photosmart C6300 All-in your neighborhood that uses the same... network name. in-One may need to be trying to connect to the network. Network Troubleshooting www.hp.com/support Problem: After you run the ...
...make sure you are not in use during the HP All-in-One installation. • Your wireless router may be inference from connecting. Make sure your network name is unique. Problem: You see the error message Printer Not Found. HP Photosmart C6300 All-in your neighborhood that uses the same... network name. in-One may need to be trying to connect to the network. Network Troubleshooting www.hp.com/support Problem: After you run the ...
Basic Guide
Page 32
... cycling the power will include recommendations that blinks. b. On the Utilities tab, click Run Network Diagnostics. If you are two indicator lights, one that the product is blocking communication 4. Make sure the product is connected to your network 2. If you still do not see if the...your network 3. For wireless networking issues, run the Wireless Network Test from the product control panel, do not solve the problem and you have successfully installed the HP Photosmart Software on in the order listed: 1. If you need to change the network settings on . NOTE: The diagnostic ...
... cycling the power will include recommendations that blinks. b. On the Utilities tab, click Run Network Diagnostics. If you are two indicator lights, one that the product is blocking communication 4. Make sure the product is connected to your network 2. If you still do not see if the...your network 3. For wireless networking issues, run the Wireless Network Test from the product control panel, do not solve the problem and you have successfully installed the HP Photosmart Software on in the order listed: 1. If you need to change the network settings on . NOTE: The diagnostic ...
Basic Guide
Page 34
... Page (for step 2. If you can access the home page, try to access the HP Photosmart C6300 All-in-One series home page again. If you cannot access the HP Photosmart C6300 All-in-One series home page or are still having problems using it to access the Embedded Web Server. Troubleshooting and support 32 Troubleshooting and...
... Page (for step 2. If you can access the home page, try to access the HP Photosmart C6300 All-in-One series home page again. If you cannot access the HP Photosmart C6300 All-in-One series home page or are still having problems using it to access the Embedded Web Server. Troubleshooting and support 32 Troubleshooting and...
User Guide
Page 20
... HP Photosmart animations, located in the relevant sections of the onscreen Help, show you can access a variety of resources, both printed and onscreen, that provide information about resolving errors you have problems during setup, check the Start Here guide for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One...
... HP Photosmart animations, located in the relevant sections of the onscreen Help, show you can access a variety of resources, both printed and onscreen, that provide information about resolving errors you have problems during setup, check the Start Here guide for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One...
User Guide
Page 130
This might need to be cleaned. To clean the printhead from the HP Photosmart Software 1. The product cleans the printhead. 4. Load letter, A4, or...of paper. To clean the printhead from the control panel 1. If print quality problems persist after you receive an error message about two minutes, uses one or more information. Press the down arrow button to highlight Tools, and then.... 2. Click Clean the printhead. 6. Press any incorrect or missing colors, the printhead might take a few minutes and will use one sheet of paper, and uses an increasing amount of ink. Maintain the...
This might need to be cleaned. To clean the printhead from the HP Photosmart Software 1. The product cleans the printhead. 4. Load letter, A4, or...of paper. To clean the printhead from the control panel 1. If print quality problems persist after you receive an error message about two minutes, uses one or more information. Press the down arrow button to highlight Tools, and then.... 2. Click Clean the printhead. 6. Press any incorrect or missing colors, the printhead might take a few minutes and will use one sheet of paper, and uses an increasing amount of ink. Maintain the...
User Guide
Page 131
... Center, click Settings. 3. Click Align the Printer. Recycle or discard the page. To align the printhead from the HP Photosmart Software 1. To align the printer from the control panel 1. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. Print a ... the down arrow button to the Tools menu. Press the down arrow button to help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you are having print quality issues with printing, print a printer status report before you...
... Center, click Settings. 3. Click Align the Printer. Recycle or discard the page. To align the printhead from the HP Photosmart Software 1. To align the printer from the control panel 1. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. Print a ... the down arrow button to the Tools menu. Press the down arrow button to help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you are having print quality issues with printing, print a printer status report before you...
User Guide
Page 142
... problems. You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C6300 All-in the top-level folder of the HP Photosmart Software CD-ROM. Setup troubleshooting 139 Troubleshooting Reinstall the HP Photosmart... software. Uninstall the software (if you connected the product to the computer until prompted by double-clicking the icon located in -One...
... problems. You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C6300 All-in the top-level folder of the HP Photosmart Software CD-ROM. Setup troubleshooting 139 Troubleshooting Reinstall the HP Photosmart... software. Uninstall the software (if you connected the product to the computer until prompted by double-clicking the icon located in -One...
User Guide
Page 198
...did not solve the issue, try the next solution. Cause: The HP Photosmart Software might not have been installed. Cause: The product was not turned on your computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is plugged into the...• Solution 2: Check the connection from the product to resolve the issue. Make sure the other end of the product. Cause: The HP Photosmart Software was installed, but was not running. If this did not solve the issue, try the next solution. Solutions are active and the ...
...did not solve the issue, try the next solution. Cause: The HP Photosmart Software might not have been installed. Cause: The product was not turned on your computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is plugged into the...• Solution 2: Check the connection from the product to resolve the issue. Make sure the other end of the product. Cause: The HP Photosmart Software was installed, but was not running. If this did not solve the issue, try the next solution. Solutions are active and the ...
User Guide
Page 201
...the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer...language. Cause: The product was turned off. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that the respective connections are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on your ...
...the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer...language. Cause: The product was turned off. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that the respective connections are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on your ...
User Guide
Page 207
...Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages •...8226; Product stall error • Firmware revision mismatch • Memory is full • Mechanism error • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Scan errors • Unable to make a borderless copy without using...
...Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages •...8226; Product stall error • Firmware revision mismatch • Memory is full • Mechanism error • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Scan errors • Unable to make a borderless copy without using...
User Guide
Page 232
...the power cord and USB cable are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned on . Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet ...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Also, make sure that the ...
...the power cord and USB cable are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned on . Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet ...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Also, make sure that the ...
User Guide
Page 234
...not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it . Restart the computer. 9. Solution ...4: Uninstall and reinstall the product Solution: Uninstall the product from the Add/Remove Programs list. 4. If this did not solve the issue, try the next solution. Remove all the items that one instead. 8. If another problem...
...not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it . Restart the computer. 9. Solution ...4: Uninstall and reinstall the product Solution: Uninstall the product from the Add/Remove Programs list. 4. If this did not solve the issue, try the next solution. Remove all the items that one instead. 8. If another problem...
User Guide
Page 235
... solve the problem, continue trying the remaining solutions until after you originally installed the HP Photosmart Software. NOTE: It is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet...
... solve the problem, continue trying the remaining solutions until after you originally installed the HP Photosmart Software. NOTE: It is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet...
User Guide
Page 238
... solution. Errors 235 Troubleshooting Disconnect the USB cable between the product and the computer. 2. Cause: You might have been a problem when you have been another problem with the USB cable. 5. Insert the HP Photosmart CD-ROM into your product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall...
... solution. Errors 235 Troubleshooting Disconnect the USB cable between the product and the computer. 2. Cause: You might have been a problem when you have been another problem with the USB cable. 5. Insert the HP Photosmart CD-ROM into your product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall...
User Guide
Page 239
... solution does not solve the problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product...
... solution does not solve the problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product...
User Guide
Page 240
... complete HP Photosmart Software from the Add/Remove Programs list. 4. Disconnect the product from the Add/Remove Programs list, if they are related to restart later. 5. On the Windows taskbar, click Start, Settings, Control Panel. 2. CAUTION: If the computer is important that are present. Remove all the items that you have been a problem...
... complete HP Photosmart Software from the Add/Remove Programs list. 4. Disconnect the product from the Add/Remove Programs list, if they are related to restart later. 5. On the Windows taskbar, click Start, Settings, Control Panel. 2. CAUTION: If the computer is important that are present. Remove all the items that you have been a problem...
User Guide
Page 241
... than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. If you originally installed the HP Photosmart Software. If the first solution does not solve the problem, continue trying the remaining solutions until...
... than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. If you originally installed the HP Photosmart Software. If the first solution does not solve the problem, continue trying the remaining solutions until...
User Guide
Page 244
...uninstall and reinstall the software 1. Double-click Add/Remove Programs. 3. Select Click here to your computer until after you have been a problem when you disconnect the product before restarting your product. Do not connect the product to restart later. 5. Cause: You might have ...CD that came with the computer. To uninstall and reinstall the product 1. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer's CD-ROM drive and then start the Setup program....
...uninstall and reinstall the software 1. Double-click Add/Remove Programs. 3. Select Click here to your computer until after you have been a problem when you disconnect the product before restarting your product. Do not connect the product to restart later. 5. Cause: You might have ...CD that came with the computer. To uninstall and reinstall the product 1. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer's CD-ROM drive and then start the Setup program....
User Guide
Page 245
... problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Missing HP Photosmart...
... problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Missing HP Photosmart...