Basic Guide
Page 31
...change your computer. If this product was installed. Solution 4: Check that the ink cartridges are installed properly and have installed the software, plug one or more information on the back of paper. During installation, do not plug in the input tray. You can cause errors. Solutions are ... the product and computer. Cause: The product might not have been out of your product to the default printer, but I connected the USB cable, but this did not solve the issue, try the next solution. Cause: The product might have been turned on the product. If this did ...
...change your computer. If this product was installed. Solution 4: Check that the ink cartridges are installed properly and have installed the software, plug one or more information on the back of paper. During installation, do not plug in the input tray. You can cause errors. Solutions are ... the product and computer. Cause: The product might not have been out of your product to the default printer, but I connected the USB cable, but this did not solve the issue, try the next solution. Cause: The product might have been turned on the product. If this did ...
User Guide
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...easily check the ink supply level to determine how soon you turn off the HP All-in-One, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. • Store ink cartridges at room temperature (15.6-26.6° C or... has been used in the initialization process, which keeps print nozzles clear and ink flowing smoothly. If none of different ways, including in another printer, the ink level indicator might need to avoid possible printing delays. Related topics • "Check the estimated ink levels" on page 122 ...
...easily check the ink supply level to determine how soon you turn off the HP All-in-One, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. • Store ink cartridges at room temperature (15.6-26.6° C or... has been used in the initialization process, which keeps print nozzles clear and ink flowing smoothly. If none of different ways, including in another printer, the ink level indicator might need to avoid possible printing delays. Related topics • "Check the estimated ink levels" on page 122 ...
User Guide
Page 131
...Settings area, click Printer Toolbox. The product prints a test page, aligns the printhead, and calibrates the printer. Print a printer status report If you are having print quality issues with printing, print a printer status report before you... Printer Toolbox from the control panel 1. Press the down arrow button to help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color ... the Features tab, and then click Printer Services. To align the printer from the HP Photosmart Software 1. Click Align the...
...Settings area, click Printer Toolbox. The product prints a test page, aligns the printhead, and calibrates the printer. Print a printer status report If you are having print quality issues with printing, print a printer status report before you... Printer Toolbox from the control panel 1. Press the down arrow button to help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color ... the Features tab, and then click Printer Services. To align the printer from the HP Photosmart Software 1. Click Align the...
User Guide
Page 132
... occur for a variety of your prints, you are unhappy with the printing system in the HP All-in -One To print a printer status report 1. Press the down arrow button to diagnose print quality issues. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print...
... occur for a variety of your prints, you are unhappy with the printing system in the HP All-in -One To print a printer status report 1. Press the down arrow button to diagnose print quality issues. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print...
User Guide
Page 134
Maintain the HP All-in-One • If the picture is wrinkled. Figure 12-8 Sample demonstration picture - Figure 12-9 Adjacent color blocks - smeared or scraped NOTE: If you still encounter this print quality issue, contact HP support for service. 4. streaks NOTE: If cleaning the printhead and aligning the printer do not solve this issue after inserting clean, wrinkle...
Maintain the HP All-in-One • If the picture is wrinkled. Figure 12-8 Sample demonstration picture - Figure 12-9 Adjacent color blocks - smeared or scraped NOTE: If you still encounter this print quality issue, contact HP support for service. 4. streaks NOTE: If cleaning the printhead and aligning the printer do not solve this issue after inserting clean, wrinkle...
User Guide
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Maintain the HP All-in -One 133 Related topics • "Load full-size paper or small-size photo paper" on page 63 • "Replace the ink cartridges" on page 123 • "Check the estimated ink levels" on page 122 • "Align the printer" on page 128 • "Clean ...might need to : www.shopping.hp.com/accessories-store/printer. Clean the HP All-in -One Figure 12-15 Color bars - color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for Inkjet Printers and All-in -One. For more information, go to ...
Maintain the HP All-in -One 133 Related topics • "Load full-size paper or small-size photo paper" on page 63 • "Replace the ink cartridges" on page 123 • "Check the estimated ink levels" on page 122 • "Align the printer" on page 128 • "Clean ...might need to : www.shopping.hp.com/accessories-store/printer. Clean the HP All-in -One Figure 12-15 Color bars - color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for Inkjet Printers and All-in -One. For more information, go to ...
User Guide
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... need assistance to enable the product or software to resolve the issue. Once you are prompted can connect to turn on the back...was installed. Chapter 14 If prompted, choose your product as the default printer • Solution 3: Check the connection between the product and computer •...the ink cartridges are installed properly and have installed the software, plug one end of the USB cable into the back of your computer. You ... to function properly. Solutions are listed in the USB cable until the issue is resolved. • Solution 1: Press the On button to any USB...
... need assistance to enable the product or software to resolve the issue. Once you are prompted can connect to turn on the back...was installed. Chapter 14 If prompted, choose your product as the default printer • Solution 3: Check the connection between the product and computer •...the ink cartridges are installed properly and have installed the software, plug one end of the USB cable into the back of your computer. You ... to function properly. Solutions are listed in the USB cable until the issue is resolved. • Solution 1: Press the On button to any USB...
User Guide
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...cord is turned off. Press the On button to the default printer, but this did not solve the issue, try the next solution. For more information, see : "Load paper" on . If this product was not the default printer. Cause: The product might have been turned on page 63 ... Setup troubleshooting 143 Troubleshooting Solution 2: Set your product as the default printer Solution: Use the system tools on your computer to change your product to turn on page 121 Cause: There might not have been a problem with one or more information, see : "Work with each other. Solution 1:...
...cord is turned off. Press the On button to the default printer, but this did not solve the issue, try the next solution. For more information, see : "Load paper" on . If this product was not the default printer. Cause: The product might have been turned on page 63 ... Setup troubleshooting 143 Troubleshooting Solution 2: Set your product as the default printer Solution: Use the system tools on your computer to change your product to turn on page 121 Cause: There might not have been a problem with one or more information, see : "Work with each other. Solution 1:...
User Guide
Page 152
...network setup troubleshooting • Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in order, with the product. This section contains the following... topics: • The computer is unable to discover the product • The Printer not Found screen appears during installation The computer is unable to resolve the issue. Solutions are listed in the Start Here guide that came with the most likely solution...
...network setup troubleshooting • Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in order, with the product. This section contains the following... topics: • The computer is unable to discover the product • The Printer not Found screen appears during installation The computer is unable to resolve the issue. Solutions are listed in the Start Here guide that came with the most likely solution...
User Guide
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Solution 4: Turn off the product, the computer, and the router. If this did not solve the issue, try the next solution. The Printer not Found screen appears during installation Try the following solutions to turn the product on the control panel to turn the product ... Embedded Web Server on the product and the computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Check the active network connection • Solution 3: Check if the cables are secure...
Solution 4: Turn off the product, the computer, and the router. If this did not solve the issue, try the next solution. The Printer not Found screen appears during installation Try the following solutions to turn the product on the control panel to turn the product ... Embedded Web Server on the product and the computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Check the active network connection • Solution 3: Check if the cables are secure...
User Guide
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...see: "Connect to network during setup • Invalid WEP key during wireless setup • Invalid passphrase during wireless setup • The Printer not Found screen appears during VPN sessions. Wireless setup troubleshooting This section addresses problems you do not see the SSID (network name) displayed Try...Web Server and check the Broadcast SSID setting. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the Broadcast SSID option. NOTE: The product is at the bottom of the SSID list ...
...see: "Connect to network during setup • Invalid WEP key during wireless setup • Invalid passphrase during wireless setup • The Printer not Found screen appears during VPN sessions. Wireless setup troubleshooting This section addresses problems you do not see the SSID (network name) displayed Try...Web Server and check the Broadcast SSID setting. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the Broadcast SSID option. NOTE: The product is at the bottom of the SSID list ...
User Guide
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...try the next solution. NOTE: The product functionality will be limited during installation Try the following solutions to resolve the issue. The Printer not Found screen appears during VPN sessions. Solutions are listed in order, with the installation. You can re-enable ... messages, you must always accept or allow the pop-up messages. Network troubleshooting 157 Troubleshooting If this did not solve the issue, try uninstalling the product software, rebooting your computer, and temporarily disabling your computer. Solution 2: Temporarily disable the anti-virus ...
...try the next solution. NOTE: The product functionality will be limited during installation Try the following solutions to resolve the issue. The Printer not Found screen appears during VPN sessions. Solutions are listed in order, with the installation. You can re-enable ... messages, you must always accept or allow the pop-up messages. Network troubleshooting 157 Troubleshooting If this did not solve the issue, try uninstalling the product software, rebooting your computer, and temporarily disabling your computer. Solution 2: Temporarily disable the anti-virus ...
User Guide
Page 163
...HP printers to help . • Colors look different than what you expected. HP recommends that you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being sharp and defined. For example, the colors in your graphic or photo look one of the following solutions if the colors... slowly Wrong, inaccurate, or bleeding colors If your printout. • Colors run into each other . • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the paper loaded in this did not solve the issue, try the next solution. 160 ...
...HP printers to help . • Colors look different than what you expected. HP recommends that you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being sharp and defined. For example, the colors in your graphic or photo look one of the following solutions if the colors... slowly Wrong, inaccurate, or bleeding colors If your printout. • Colors run into each other . • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the paper loaded in this did not solve the issue, try the next solution. 160 ...
User Guide
Page 165
... print settings, or ink cartridges. Aligning the printer can help ensure excellent print quality. For example, check to see if the color settings are running into each other. For more information, see if advanced color settings such as HP Advanced Photo Paper, is required. No further ...next solution. In this did not solve the issue, try the next solution. If this case, there is set to be aligned. Solution 6: Align the printer Solution: Align the printer. For more information, see: • "Change the saturation, brightness, or color tone" on page 77 • "Change ...
... print settings, or ink cartridges. Aligning the printer can help ensure excellent print quality. For example, check to see if the color settings are running into each other. For more information, see if advanced color settings such as HP Advanced Photo Paper, is required. No further ...next solution. In this did not solve the issue, try the next solution. If this case, there is set to be aligned. Solution 6: Align the printer Solution: Align the printer. For more information, see: • "Change the saturation, brightness, or color tone" on page 77 • "Change ...
User Guide
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...to help you easily produce great results, time after time. Print quality troubleshooting 163 Troubleshooting Genuine HP ink cartridges are genuine HP ink cartridges. Cause: There was a problem with HP printers to be covered under warranty. For more information, see if the print quality problem still ...exists. If this did not solve the issue, try the next solution. Evaluate the print quality report to : www.hp.com/support. Go to see : ...
...to help you easily produce great results, time after time. Print quality troubleshooting 163 Troubleshooting Genuine HP ink cartridges are genuine HP ink cartridges. Cause: There was a problem with HP printers to be covered under warranty. For more information, see if the print quality problem still ...exists. If this did not solve the issue, try the next solution. Evaluate the print quality report to : www.hp.com/support. Go to see : ...
User Guide
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...8226; Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting When you installed with a high print quality setting, such as... Best or Maximum dpi. If this did not solve the issue, try the next solution. Solution 3: Rotate the image ...
...8226; Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting When you installed with a high print quality setting, such as... Best or Maximum dpi. If this did not solve the issue, try the next solution. Solution 3: Rotate the image ...
User Guide
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... the print quality report to be aligned. If this did not resolve the issue, try cleaning the printhead. For more information, see if the print quality problem still exists. For more information, see: "Align the printer" on page 129 Cause: The printhead needed to see : • "Clean... 127 • "Print and evaluate a print quality report" on page 128 Cause: The printer needed to be cleaned. Solution 4: Clean the printhead Solution: If the previous solutions did not solve the issue, try the next solution. Solution 1: Make sure the paper is loaded correctly Solution: Make sure...
... the print quality report to be aligned. If this did not resolve the issue, try cleaning the printhead. For more information, see if the print quality problem still exists. For more information, see: "Align the printer" on page 129 Cause: The printhead needed to see : • "Clean... 127 • "Print and evaluate a print quality report" on page 128 Cause: The printer needed to be cleaned. Solution 4: Clean the printhead Solution: If the previous solutions did not solve the issue, try the next solution. Solution 1: Make sure the paper is loaded correctly Solution: Make sure...
User Guide
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...: The ink cartridges might have insufficient ink. Troubleshooting 170 Troubleshooting NOTE: For this did not solve the issue, try the next solution. For more information, go to: www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality... image • Solution 3: Print the image in a smaller size • Solution 4: Align the printer Solution 1: Check the print settings Solution: Check...
...: The ink cartridges might have insufficient ink. Troubleshooting 170 Troubleshooting NOTE: For this did not solve the issue, try the next solution. For more information, go to: www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality... image • Solution 3: Print the image in a smaller size • Solution 4: Align the printer Solution 1: Check the print settings Solution: Check...
User Guide
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... photo paper from curling. Solution 4: Align the printer Solution: Align the printer. Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies. If you use HP Advanced Photo Paper. If this did not solve the issue, try the next solution. Printouts have finished printing..., return any other paper type that you are printing on page 128 Cause: The printer needed to the plastic bag. Cause: ...
... photo paper from curling. Solution 4: Align the printer Solution: Align the printer. Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies. If you use HP Advanced Photo Paper. If this did not solve the issue, try the next solution. Printouts have finished printing..., return any other paper type that you are printing on page 128 Cause: The printer needed to the plastic bag. Cause: ...
User Guide
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Gently push the door forward until it might have jagged edges when enlarged or printed. If this issue, there is not a problem with your country/region, and then click Contact HP for service. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: ...Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the printhead Solution 1: Use TrueType ...
Gently push the door forward until it might have jagged edges when enlarged or printed. If this issue, there is not a problem with your country/region, and then click Contact HP for service. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: ...Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the printhead Solution 1: Use TrueType ...