Basic Guide
Page 36
...printhead assembly. • Clean the printhead when you are removing it down properly. Do not turn off the product by pressing the On button to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP...8226; Do not clean the printhead unnecessarily. Information on the control panel to -date product information and expert assistance and includes the following tips help maintain HP ink cartridges and ensure consistent print...
...printhead assembly. • Clean the printhead when you are removing it down properly. Do not turn off the product by pressing the On button to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP...8226; Do not clean the printhead unnecessarily. Information on the control panel to -date product information and expert assistance and includes the following tips help maintain HP ink cartridges and ensure consistent print...
User Guide
Page 20
...hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One, including stepby-step instructions for setting up and using all features of resources, both printed and onscreen, that provide information about resolving errors you how to complete key tasks on the HP...the most recent information which might encounter with the HP All-in -One, including printhead installation, ink cartridge insertion, paper loading, and software installation. If you have problems during setup, check the Start Here guide for ...
...hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One, including stepby-step instructions for setting up and using all features of resources, both printed and onscreen, that provide information about resolving errors you how to complete key tasks on the HP...the most recent information which might encounter with the HP All-in -One, including printhead installation, ink cartridge insertion, paper loading, and software installation. If you have problems during setup, check the Start Here guide for ...
User Guide
Page 125
... the HP All-in printhead servicing, which prepares the product and cartridges for planning purposes only. Replace any ink cartridges that has been used in the printing process in a number of the ink cartridges are low on page 127 Check the estimated ink levels You can cause temporary printing problems. ... addition, some residual ink is unacceptable. This wastes ink and shortens the life of ink remaining in the ink cartridges. Maintain the HP All-in-One Chapter 12 • Turn off the product by pressing the On button located on the product. When you might not return to the...
... the HP All-in printhead servicing, which prepares the product and cartridges for planning purposes only. Replace any ink cartridges that has been used in the printing process in a number of the ink cartridges are low on page 127 Check the estimated ink levels You can cause temporary printing problems. ... addition, some residual ink is unacceptable. This wastes ink and shortens the life of ink remaining in the ink cartridges. Maintain the HP All-in-One Chapter 12 • Turn off the product by pressing the On button located on the product. When you might not return to the...
User Guide
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... can set the ink into the slot that has the same shaped icon and color as the one you might have a problem with printing, you are replacing. 8. Maintain the HP All-in-One Chapter 12 Make sure that you insert the ink cartridge into the fabric. Related... topics "Shop for resolving print quality issues. CAUTION: Always use chlorine bleach. Advanced printhead maintenance If you are experiencing problems with the printhead. Repeat steps 3 through ...
... can set the ink into the slot that has the same shaped icon and color as the one you might have a problem with printing, you are replacing. 8. Maintain the HP All-in-One Chapter 12 Make sure that you insert the ink cartridge into the fabric. Related... topics "Shop for resolving print quality issues. CAUTION: Always use chlorine bleach. Advanced printhead maintenance If you are experiencing problems with the printhead. Repeat steps 3 through ...
User Guide
Page 130
...Settings. 3. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. There are satisfied with ink cartridges 127 Press any incorrect or missing colors, the printhead might take a few minutes and will use one sheet of paper, and uses an increasing amount of cleaning, try ... the Features tab, and then click Printer Services. If print quality problems persist after you receive an error message about two minutes, uses one or more information. This might need to highlight Clean Printhead, and then press OK. You should only initiate the next phase ...
...Settings. 3. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. There are satisfied with ink cartridges 127 Press any incorrect or missing colors, the printhead might take a few minutes and will use one sheet of paper, and uses an increasing amount of cleaning, try ... the Features tab, and then click Printer Services. If print quality problems persist after you receive an error message about two minutes, uses one or more information. This might need to highlight Clean Printhead, and then press OK. You should only initiate the next phase ...
User Guide
Page 131
... streaking or white lines through any button to return to help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you are having print quality issues with printing, print a printer...Settings. 3. Click the Device Services tab. 5. The product prints a test page, aligns the printhead, and calibrates the printer. The Printer Toolbox appears. 4. To align the printhead from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. This report provides useful information on page...
... streaking or white lines through any button to return to help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you are having print quality issues with printing, print a printer...Settings. 3. Click the Device Services tab. 5. The product prints a test page, aligns the printhead, and calibrates the printer. The Printer Toolbox appears. 4. To align the printhead from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. This report provides useful information on page...
User Guide
Page 136
...) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for Inkjet Printers and All-in -One Figure 12-15 Color bars - TIP: You can check: • Check the paper. • Check the print settings. • Make sure your image has sufficient resolution. • If the problem seems confined to clean...
...) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for Inkjet Printers and All-in -One Figure 12-15 Color bars - TIP: You can check: • Check the paper. • Check the print settings. • Make sure your image has sufficient resolution. • If the problem seems confined to clean...
User Guide
Page 163
...problems, try the solutions in this did not solve the issue, try the next solution. 160 Troubleshooting Troubleshooting HP recommends that you purchased genuine HP ink cartridges, go to help . • Colors...HP printers to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being sharp and defined. For example, the colors in your graphic or photo look one way on your printout has one of the following solutions if the colors...; Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using a non-HP supply will not be covered...
...problems, try the solutions in this did not solve the issue, try the next solution. 160 Troubleshooting Troubleshooting HP recommends that you purchased genuine HP ink cartridges, go to help . • Colors...HP printers to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being sharp and defined. For example, the colors in your graphic or photo look one way on your printout has one of the following solutions if the colors...; Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using a non-HP supply will not be covered...
User Guide
Page 164
... Troubleshooting For best results when printing images, use immediately. When you want to the printhead during printing, the ink might have finished printing, return any other paper type that...it was loaded in the input tray. This can happen if the paper is not a problem with the side you have insufficient ink. This will prevent the photo paper from curling.... paper you receive a low-ink warning message, consider having a replacement cartridge available to use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on ...
... Troubleshooting For best results when printing images, use immediately. When you want to the printhead during printing, the ink might have finished printing, return any other paper type that...it was loaded in the input tray. This can happen if the paper is not a problem with the side you have insufficient ink. This will prevent the photo paper from curling.... paper you receive a low-ink warning message, consider having a replacement cartridge available to use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on ...
User Guide
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... on page 129 Cause: The printhead needed to see if the print quality problem still exists. Cause: There was a problem with HP printers to : www.hp.com/go to help you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being used. If... paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. Genuine HP ink cartridges are using a non-HP supply will not be cleaned. For more information, see: • "Clean the printhead" on page 127 • "Print and ...
... on page 129 Cause: The printhead needed to see if the print quality problem still exists. Cause: There was a problem with HP printers to : www.hp.com/go to help you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being used. If... paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. Genuine HP ink cartridges are using a non-HP supply will not be cleaned. For more information, see: • "Clean the printhead" on page 127 • "Print and ...
User Guide
Page 167
...Maximum dpi" on page 159 164 Troubleshooting Troubleshooting When you receive a low-ink warning message, consider having a replacement cartridge available to use HP Advanced Photo Paper. For more information, see: • "Set the paper type for the product. You do not need to the plastic...avoid possible printing delays. If this did not solve the issue, try the next solution. Therefore, replacing the ink cartridges or printhead is not a problem with a high print quality setting, such as Best or Maximum dpi. Print the image with your ink supplies. For more information...
...Maximum dpi" on page 159 164 Troubleshooting Troubleshooting When you receive a low-ink warning message, consider having a replacement cartridge available to use HP Advanced Photo Paper. For more information, see: • "Set the paper type for the product. You do not need to the plastic...avoid possible printing delays. If this did not solve the issue, try the next solution. Therefore, replacing the ink cartridges or printhead is not a problem with a high print quality setting, such as Best or Maximum dpi. Print the image with your ink supplies. For more information...
User Guide
Page 168
... the issue, try the next solution. Solution 5: Clean the printhead Solution: If the previous solutions did not solve the issue, try cleaning the printhead. Solution 6: Contact HP support Solution: Contact HP support for service. Go to print, remove only the paper you... are printing on page 129 Cause: The printhead needed to see : • "Clean the printhead" on page 127 • "Print and evaluate a print quality report" on is not a problem with the printhead...
... the issue, try the next solution. Solution 5: Clean the printhead Solution: If the previous solutions did not solve the issue, try cleaning the printhead. Solution 6: Contact HP support Solution: Contact HP support for service. Go to print, remove only the paper you... are printing on page 129 Cause: The printhead needed to see : • "Clean the printhead" on page 127 • "Print and evaluate a print quality report" on is not a problem with the printhead...
User Guide
Page 169
... Print the image with the product or another software application to the plastic bag. Solution 3: Rotate the image Solution: If the problem persists, use immediately. If this did not solve the issue, try the next solution. If this did not solve the issue...8226; Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting For more information, see : • "Change the print speed or quality" on page 76 ...
... Print the image with the product or another software application to the plastic bag. Solution 3: Rotate the image Solution: If the problem persists, use immediately. If this did not solve the issue, try the next solution. If this did not solve the issue...8226; Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting For more information, see : • "Change the print speed or quality" on page 76 ...
User Guide
Page 170
... Aligning the printer can help ensure excellent print quality. After cleaning the printhead, print a print quality report. Evaluate the print quality report to be cleaned. For more information, see if the print quality problem still exists. Solution 1: Make sure the paper is loaded correctly Solution...: Make sure that the paper is not set too low. Solution 4: Clean the printhead Solution: If the previous solutions did not resolve the ...
... Aligning the printer can help ensure excellent print quality. After cleaning the printhead, print a print quality report. Evaluate the print quality report to be cleaned. For more information, see if the print quality problem still exists. Solution 1: Make sure the paper is loaded correctly Solution...: Make sure that the paper is not set too low. Solution 4: Clean the printhead Solution: If the previous solutions did not resolve the ...
User Guide
Page 171
... The ink cartridges might have dull colors Try the following solutions if the colors in your country/region, and then click Contact HP for information on page 82 Cause: ...Solution 2: Check the paper type • Solution 3: Clean the printhead • Solution 4: Check the ink levels • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print ...settings. • Check the paper type setting to avoid possible printing delays. Cause: There was a problem with a high...
... The ink cartridges might have dull colors Try the following solutions if the colors in your country/region, and then click Contact HP for information on page 82 Cause: ...Solution 2: Check the paper type • Solution 3: Clean the printhead • Solution 4: Check the ink levels • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print ...settings. • Check the paper type setting to avoid possible printing delays. Cause: There was a problem with a high...
User Guide
Page 172
...issue, there is not necessary. Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies. For more information, see if the print quality problem still exists. Solution 3: Clean the printhead Solution: If the previous solutions did not resolve the issue, try the.... If this did not solve the issue, try the next solution. Solution 2: Check the paper type Solution: HP recommends that is flat. After cleaning the printhead, print a print quality report. This will prevent the photo paper from curling. Evaluate the print quality report to...
...issue, there is not necessary. Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies. For more information, see if the print quality problem still exists. Solution 3: Clean the printhead Solution: If the previous solutions did not resolve the issue, try the.... If this did not solve the issue, try the next solution. Solution 2: Check the paper type Solution: HP recommends that is flat. After cleaning the printhead, print a print quality report. This will prevent the photo paper from curling. Evaluate the print quality report to...
User Guide
Page 173
... might have insufficient ink. Troubleshooting 170 Troubleshooting Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies. If prompted, choose your printout is not sharp or unclear. NOTE: For this section, you can go to: www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher...
... might have insufficient ink. Troubleshooting 170 Troubleshooting Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies. If prompted, choose your printout is not sharp or unclear. NOTE: For this section, you can go to: www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher...
User Guide
Page 261
...prompted on the display to rerun the alignment, try the following solutions to be missing or damaged • Printhead problem • Problem with the most likely solution first. If you have color or photo paper loaded in order, with printer preparation • Sensor issue • Ink cartridge is resolved... discard the page. To align the printer from the Print Properties dialog box. In the HP Solution Center, click Settings. 3. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. In the Print Properties dialog box, click the Features tab, and then click ...
...prompted on the display to rerun the alignment, try the following solutions to be missing or damaged • Printhead problem • Problem with the most likely solution first. If you have color or photo paper loaded in order, with printer preparation • Sensor issue • Ink cartridge is resolved... discard the page. To align the printer from the Print Properties dialog box. In the HP Solution Center, click Settings. 3. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. In the Print Properties dialog box, click the Features tab, and then click ...
User Guide
Page 287
... prompted, choose your country/region, and then click Contact HP for information on . 2. To reinstall the printhead 1. Open the ink cartridge door. 284 Troubleshooting Troubleshooting Chapter 14 Solution 2: Contact HP support Solution: Contact HP support for technical support. Printhead problem Try the following solutions to : www.hp.com/support. Make sure that the product is closed. Reinstall...
... prompted, choose your country/region, and then click Contact HP for information on . 2. To reinstall the printhead 1. Open the ink cartridge door. 284 Troubleshooting Troubleshooting Chapter 14 Solution 2: Contact HP support Solution: Contact HP support for technical support. Printhead problem Try the following solutions to : www.hp.com/support. Make sure that the product is closed. Reinstall...
User Guide
Page 292
... ink system behavior might change. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned on the ink cartridges • Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. Make sure that...prompted, choose your country/region, and then click Contact HP for information on page 127 Cause: The product was not able to see : "Clean the printhead" on calling for service. Try cleaning the printhead to service the printhead as scheduled. Errors 289 Troubleshooting For more information, ...
... ink system behavior might change. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned on the ink cartridges • Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. Make sure that...prompted, choose your country/region, and then click Contact HP for information on page 127 Cause: The product was not able to see : "Clean the printhead" on calling for service. Try cleaning the printhead to service the printhead as scheduled. Errors 289 Troubleshooting For more information, ...