Basic Guide
Page 29
... before restarting your computer. Troubleshooting and support Uninstall and reinstall the software 27 Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. NOTE: If you no longer have reinstalled the software. 6. To verify that you can download the software from the computer. 2. If the HP Solution Center shows the essential icons (Scan Picture and Scan...
... before restarting your computer. Troubleshooting and support Uninstall and reinstall the software 27 Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. NOTE: If you no longer have reinstalled the software. 6. To verify that you can download the software from the computer. 2. If the HP Solution Center shows the essential icons (Scan Picture and Scan...
User Guide
Page 152
... Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the most likely solution first. When the software installation is unable to discover the product Try the following topics: • The computer is unable to discover the product • ...double-click it. Solutions are listed in the Windows system tray. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. This section contains the following solutions to resolve the issue. 6. If the first solution does not solve the problem...
... Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the most likely solution first. When the software installation is unable to discover the product Try the following topics: • The computer is unable to discover the product • ...double-click it. Solutions are listed in the Windows system tray. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. This section contains the following solutions to resolve the issue. 6. If the first solution does not solve the problem...
User Guide
Page 213
... (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12... computer • Solution 7: Try scanning with the software. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Open the HP Solution Center and verify that you cannot make a ...
... (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12... computer • Solution 7: Try scanning with the software. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Open the HP Solution Center and verify that you cannot make a ...
User Guide
Page 214
...to scan again. 10. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. After you can download the software from the product. 6. This should restart the Windows device detection (Plug and Play). NOTE: This solution is not applicable when the product ...the CD-ROM drive and double-click it. Click USB Composite Device, click Action, and then click Uninstall. Disconnect the USB cable from www.hp.com/support. 7. Cause: Communication problems between the product and the USB controller caused this error to the computer via LAN. To refresh the ...
...to scan again. 10. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. After you can download the software from the product. 6. This should restart the Windows device detection (Plug and Play). NOTE: This solution is not applicable when the product ...the CD-ROM drive and double-click it. Click USB Composite Device, click Action, and then click Uninstall. Disconnect the USB cable from www.hp.com/support. 7. Cause: Communication problems between the product and the USB controller caused this error to the computer via LAN. To refresh the ...
User Guide
Page 221
...11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Select Download drivers and software (and firmware). 3. Type your computer where the HP software is displayed next to scan. Try to install the unexpected internal error and communications failure patch.... the operating system of your product name and model number in the 218 Troubleshooting Troubleshooting Go to : www.hp.com and click Software and driver downloads. 2. To download and run the Scan Diagnostic utility to correct the error conditions. If an error condition is installed. 5. ...
...11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Select Download drivers and software (and firmware). 3. Type your computer where the HP software is displayed next to scan. Try to install the unexpected internal error and communications failure patch.... the operating system of your product name and model number in the 218 Troubleshooting Troubleshooting Go to : www.hp.com and click Software and driver downloads. 2. To download and run the Scan Diagnostic utility to correct the error conditions. If an error condition is installed. 5. ...
User Guide
Page 226
... Click System Tools, and then click Disk Cleanup. c. After selecting the components to delete temporary files and folders. Install the software. Insert software CD into the CD-ROM drive of components to the computer during the next restart. Click Restart to apply the changes to ...delete. b. Follow the prompts on your computer by doing the following: • Deleting temporary Internet files • Deleting downloaded program files •...
... Click System Tools, and then click Disk Cleanup. c. After selecting the components to delete temporary files and folders. Install the software. Insert software CD into the CD-ROM drive of components to the computer during the next restart. Click Restart to apply the changes to ...delete. b. Follow the prompts on your computer by doing the following: • Deleting temporary Internet files • Deleting downloaded program files •...