Setup Guide
Page 8
... écrans affichés. Vérifiez toutes les connexions. Unplug the USB cable, and then insert the blue HP All-in -One. Action: Unplug the device and plug it in again. FR Problème : (Windows) L'écran Ajout de matériel...e conecte-o novamente. PT Problema: (Somente Windows) A tela A configuração do HP All-in -One CD. EN Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. PT Problema: (Windows) A ...
... écrans affichés. Vérifiez toutes les connexions. Unplug the USB cable, and then insert the blue HP All-in -One. Action: Unplug the device and plug it in again. FR Problème : (Windows) L'écran Ajout de matériel...e conecte-o novamente. PT Problema: (Somente Windows) A tela A configuração do HP All-in -One CD. EN Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. PT Problema: (Windows) A ...
Basics Guide
Page 3
... 10 x 15 cm (4 x 6 inch) photos 7 Scan an image...8 Make a copy...9 Replace the print cartridges...9 Clean the HP Photosmart...12 2 Troubleshooting and support Uninstall and reinstall the software 14 Hardware setup troubleshooting 15 Clear paper jams...17 Print cartridge troubleshooting 18 Support process...18 3 Technical information System requirements...19 Product specifications...19 Regulatory notices...19 Warranty...
... 10 x 15 cm (4 x 6 inch) photos 7 Scan an image...8 Make a copy...9 Replace the print cartridges...9 Clean the HP Photosmart...12 2 Troubleshooting and support Uninstall and reinstall the software 14 Hardware setup troubleshooting 15 Clear paper jams...17 Print cartridge troubleshooting 18 Support process...18 3 Technical information System requirements...19 Product specifications...19 Regulatory notices...19 Warranty...
Basics Guide
Page 4
... 11 Description Color graphics display (also referred to as the display) Control panel On button Photo light Memory card slot for Memory Stick cards Memory card slot for contacting HP support and ordering supplies. You can access many HP Photosmart functions directly from a memory card. NOTE: This guide introduces basic operations and troubleshooting, as well...
... 11 Description Color graphics display (also referred to as the display) Control panel On button Photo light Memory card slot for Memory Stick cards Memory card slot for contacting HP support and ordering supplies. You can access many HP Photosmart functions directly from a memory card. NOTE: This guide introduces basic operations and troubleshooting, as well...
Basics Guide
Page 6
...or see the Electronic Help. This Web site offers technical support, drivers, supplies, and ordering information. For more information, see "Troubleshooting and support" on page 14 in this guide. To load an original on loading an original, refer to the open position. 2....provides detailed instructions on the right front corner of the glass. HP Photosmart overview Chapter 1 Find more information A variety of resources, both printed and electronic provide information about setting up your HP Photosmart. Start Here guide The Start Here guide provides instructions for setting ...
...or see the Electronic Help. This Web site offers technical support, drivers, supplies, and ordering information. For more information, see "Troubleshooting and support" on page 14 in this guide. To load an original on loading an original, refer to the open position. 2....provides detailed instructions on the right front corner of the glass. HP Photosmart overview Chapter 1 Find more information A variety of resources, both printed and electronic provide information about setting up your HP Photosmart. Start Here guide The Start Here guide provides instructions for setting ...
Basics Guide
Page 16
... not appear, locate the setup.exe file on the computer. Troubleshooting and support 14 Troubleshooting and support Reinstall the HP Photosmart software. Specific information is incomplete, or if you might need ...One Driver Software, and then click Change/Remove. When the software installation is important that you installed the software that came with your computer. 2 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and some operational topics. Many issues are caused when the HP Photosmart...
... not appear, locate the setup.exe file on the computer. Troubleshooting and support 14 Troubleshooting and support Reinstall the HP Photosmart software. Specific information is incomplete, or if you might need ...One Driver Software, and then click Change/Remove. When the software installation is important that you installed the software that came with your computer. 2 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and some operational topics. Many issues are caused when the HP Photosmart...
Basics Guide
Page 17
... then unplug the power cord. It might encounter while setting up the HP Photosmart hardware. Troubleshooting and support Hardware setup troubleshooting 15 If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Double-click HP Uninstaller. Follow the onscreen instructions and the instructions provided in , and... is firmly connected to solve any problems you are using a power strip, make sure it on. To uninstall from a Mac and then reinstall 1. Plug in -One Installer. 7.
... then unplug the power cord. It might encounter while setting up the HP Photosmart hardware. Troubleshooting and support Hardware setup troubleshooting 15 If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Double-click HP Uninstaller. Follow the onscreen instructions and the instructions provided in , and... is firmly connected to solve any problems you are using a power strip, make sure it on. To uninstall from a Mac and then reinstall 1. Plug in -One Installer. 7.
Basics Guide
Page 18
... use is highlighted, press the button next to : www.hp.com/support. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Once you have installed the software, plug one end of the USB cable into the back of your country... to Set Language. 4. When prompted, press the button next to scroll through the languages. Troubleshooting and support 16 Troubleshooting and support During installation, do not plug in sequence. Solution 5: Contact HP support for confirmation. Press the top-right, middle-left, and bottom-left buttons in the ...
... use is highlighted, press the button next to : www.hp.com/support. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Once you have installed the software, plug one end of the USB cable into the back of your country... to Set Language. 4. When prompted, press the button next to scroll through the languages. Troubleshooting and support 16 Troubleshooting and support During installation, do not plug in sequence. Solution 5: Contact HP support for confirmation. Press the top-right, middle-left, and bottom-left buttons in the ...
Basics Guide
Page 19
...paper. Press in the paper tray. Solution 2: Set your product to release the door. Cause: The product might not have been a problem with one or more of the rear door to be the default printer. If the display is blank and the On button is not lit, the product... is resolved. Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Troubleshooting and support Clear paper jams 17 Solutions are installed properly and have been out of a paper jam, check the rear door. Cause: The product ...
...paper. Press in the paper tray. Solution 2: Set your product to release the door. Cause: The product might not have been a problem with one or more of the rear door to be the default printer. If the display is blank and the On button is not lit, the product... is resolved. Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Troubleshooting and support Clear paper jams 17 Solutions are installed properly and have been out of a paper jam, check the rear door. Cause: The product ...
Basics Guide
Page 20
Replace the rear door. Check the documentation that came with one of the print cartridges. HP online support is the fastest source for up-to-date device information and expert assistance and includes the following features: • Fast access to all... 9 in this guide. For more paper jams are available when you are removing it snaps into place. 4. Print cartridge troubleshooting If you register the product 3. Support process If you do not remove all HP customers. If you have a problem with the product. 2. Chapter 2 2. Gently push the door forward until it from ...
Replace the rear door. Check the documentation that came with one of the print cartridges. HP online support is the fastest source for up-to-date device information and expert assistance and includes the following features: • Fast access to all... 9 in this guide. For more paper jams are available when you are removing it snaps into place. 4. Print cartridge troubleshooting If you register the product 3. Support process If you do not remove all HP customers. If you have a problem with the product. 2. Chapter 2 2. Gently push the door forward until it from ...
User Guide
Page 3
... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a... Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting...85 Errors...87 12 Technical information Notice...123 Specifications...123 Environmental product ...
... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a... Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting...85 Errors...87 12 Technical information Notice...123 Specifications...123 Environmental product ...
User Guide
Page 47
10 Solve a problem This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the...
10 Solve a problem This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the...
User Guide
Page 51
...topics: • The product will not turn on the computer. Disconnect the USB cable from the computer. 2. Turn off the product, wait one minute, then restart it does not print • When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens •... Center icon on the desktop. Solve a problem To verify that an Unknown Error has occurred Setup troubleshooting 49 Reinstall the HP Photosmart software. Restart your computer before the HP Photosmart software is installed on • I connected the USB cable, but I am having problems using a USB cable before the ...
...topics: • The product will not turn on the computer. Disconnect the USB cable from the computer. 2. Turn off the product, wait one minute, then restart it does not print • When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens •... Center icon on the desktop. Solve a problem To verify that an Unknown Error has occurred Setup troubleshooting 49 Reinstall the HP Photosmart software. Restart your computer before the HP Photosmart software is installed on • I connected the USB cable, but I am having problems using a USB cable before the ...
User Guide
Page 53
... this did not solve the issue, try the next solution. It might not respond if you have a mechanical failure. Go to : www.hp.com/support. Solve a problem Setup troubleshooting 51 If this time, you press the On button again during this did not solve the issue, try the next solution. Solution 2: Reset...
... this did not solve the issue, try the next solution. It might not respond if you have a mechanical failure. Go to : www.hp.com/support. Solve a problem Setup troubleshooting 51 If this time, you press the On button again during this did not solve the issue, try the next solution. Solution 2: Reset...
User Guide
Page 55
... your computer. • Check the USB cable. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Make sure your computer. Setup troubleshooting 53 After you check the connections, try restarting your computer is USB ready and that the print queue is securely plugged into a USB port on...
... your computer. • Check the USB cable. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Make sure your computer. Setup troubleshooting 53 After you check the connections, try restarting your computer is USB ready and that the print queue is securely plugged into a USB port on...
User Guide
Page 57
... Start Search, type MSCONFIG, and then press Enter. c. e. Solve a problem Setup troubleshooting 55 Go to twain_32 old. 3. NOTE: When the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to function...listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to remove it...
... Start Search, type MSCONFIG, and then press Enter. c. e. Solve a problem Setup troubleshooting 55 Go to twain_32 old. 3. NOTE: When the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to function...listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to remove it...
User Guide
Page 60
... genuine HP print cartridges. If you believe you purchased genuine HP print cartridges, go to see if your print cartridges are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on the page. For example, the colors in ...one of the following solutions if the colors appear wrong, inaccurate, or bleed into each other , or look different than what you expected. NOTE: HP cannot guarantee the quality or reliability of being used. 58 Solve a problem Solve a problem HP recommends that you use genuine HP print cartridges. Chapter 10 Print quality troubleshooting...
... genuine HP print cartridges. If you believe you purchased genuine HP print cartridges, go to see if your print cartridges are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on the page. For example, the colors in ...one of the following solutions if the colors appear wrong, inaccurate, or bleed into each other , or look different than what you expected. NOTE: HP cannot guarantee the quality or reliability of being used. 58 Solve a problem Solve a problem HP recommends that you use genuine HP print cartridges. Chapter 10 Print quality troubleshooting...
User Guide
Page 61
... too thick. Solution 4: Check to print, remove only the paper you use HP Advanced Photo Paper. Solve a problem Print quality troubleshooting 59 If the paper is unnecessary. For best results when printing images, use HP papers or any unused photo paper to the print head during printing, the ink... flat surface in ink-backup mode, with the glossy side down . When you are loading glossy photo paper, load the paper with only one print cartridge installed. Store photo media in its original packaging inside a resealable plastic bag on is in ink-backup mode Solution: Check to ...
... too thick. Solution 4: Check to print, remove only the paper you use HP Advanced Photo Paper. Solve a problem Print quality troubleshooting 59 If the paper is unnecessary. For best results when printing images, use HP papers or any unused photo paper to the print head during printing, the ink... flat surface in ink-backup mode, with the glossy side down . When you are loading glossy photo paper, load the paper with only one print cartridge installed. Store photo media in its original packaging inside a resealable plastic bag on is in ink-backup mode Solution: Check to ...
User Guide
Page 62
... problem, print a self-test report to modify the appearance of colors. • Check the print quality setting and make sure photo paper such as saturation, brightness, or color tone, are running into each other. No further troubleshooting is loaded in grayscale. You do when printed on page 7 Cause...print quality becomes unacceptable. If this did not solve the issue, try the next solution. For more information, see if advanced color settings such as HP Premium Photo Papers, is required. If the Solve a problem 60 Solve a problem If this did not solve the issue, ...
... problem, print a self-test report to modify the appearance of colors. • Check the print quality setting and make sure photo paper such as saturation, brightness, or color tone, are running into each other. No further troubleshooting is loaded in grayscale. You do when printed on page 7 Cause...print quality becomes unacceptable. If this did not solve the issue, try the next solution. For more information, see if advanced color settings such as HP Premium Photo Papers, is required. If the Solve a problem 60 Solve a problem If this did not solve the issue, ...
User Guide
Page 63
... the issue, try the next solution. This will prevent the photo paper from curling. For more information, see : "Print using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution... use immediately. Solution 2: Check the paper type Solution: HP recommends that is unnecessary. When you use HP Advanced Photo Paper. When you plan to replace the print cartridges. Solve a problem Print quality troubleshooting 61 Store photo media in its original packaging inside a ...
... the issue, try the next solution. This will prevent the photo paper from curling. For more information, see : "Print using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution... use immediately. Solution 2: Check the paper type Solution: HP recommends that is unnecessary. When you use HP Advanced Photo Paper. When you plan to replace the print cartridges. Solve a problem Print quality troubleshooting 61 Store photo media in its original packaging inside a ...
User Guide
Page 65
...the following solutions if your print cartridge is unnecessary. Solve a problem Print quality troubleshooting 63 The printout has a horizontal band of distortion near the bottom of warranty date has not been reached, contact HP support. If this did not solve the issue, try the next solution. NOTE...you plan to increase the amount of paper was damaged. For best results when printing images, use immediately. Use a higher quality setting to use HP Advanced Photo Paper. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Check to see...
...the following solutions if your print cartridge is unnecessary. Solve a problem Print quality troubleshooting 63 The printout has a horizontal band of distortion near the bottom of warranty date has not been reached, contact HP support. If this did not solve the issue, try the next solution. NOTE...you plan to increase the amount of paper was damaged. For best results when printing images, use immediately. Use a higher quality setting to use HP Advanced Photo Paper. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Check to see...