Basic Guide
Page 15
... or Photo settings menu is labelled Start Copy Color and starts a color copy. By default, this button is open,...HP Web site at www.hp.com/support. Load paper 13 Make sure you can load different types and sizes of the Start Here guide, or see "Troubleshooting and support" on the memory card. This Web site offers technical support, drivers... All Programs > HP > Photosmart C4500 series > Help. • Macintosh: Open the HP Device Manager and click the ? HP Web site If you installed with your HP All-in -One. For more information A variety of your HP All-in-One that are not...
... or Photo settings menu is labelled Start Copy Color and starts a color copy. By default, this button is open,...HP Web site at www.hp.com/support. Load paper 13 Make sure you can load different types and sizes of the Start Here guide, or see "Troubleshooting and support" on the memory card. This Web site offers technical support, drivers... All Programs > HP > Photosmart C4500 series > Help. • Macintosh: Open the HP Device Manager and click the ? HP Web site If you installed with your HP All-in -One. For more information A variety of your HP All-in-One that are not...
Basic Guide
Page 22
... support contact information, see the onscreen Help that came with your computer. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Turn off the product, wait one minute, then restart it ). 3. CAUTION: Do not connect the USB cable to your computer until prompted by the...
... support contact information, see the onscreen Help that came with your computer. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Turn off the product, wait one minute, then restart it ). 3. CAUTION: Do not connect the USB cable to your computer until prompted by the...
Basic Guide
Page 28
...might need to periodically perform this still does not work with one of this guide. Gently pull the paper out of a ...rollers, check the rollers and wheels for common problems • Proactive product updates, support alerts, and HP newsgrams that are experiencing problems with printing, you have to clear the paper jam from the product. ...manufacturer for help. Support process If you are likely to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for torn pieces of paper from the ...
...might need to periodically perform this still does not work with one of this guide. Gently pull the paper out of a ...rollers, check the rollers and wheels for common problems • Proactive product updates, support alerts, and HP newsgrams that are experiencing problems with printing, you have to clear the paper jam from the product. ...manufacturer for help. Support process If you are likely to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for torn pieces of paper from the ...
User Guide
Page 12
... on the HP All-in-One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key tasks on using the HP All-in-One. Readme The... Readme file contains the most recent information which might encounter with the HP All-in-One. This Web site offers technical support, drivers...
... on the HP All-in-One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key tasks on using the HP All-in-One. Readme The... Readme file contains the most recent information which might encounter with the HP All-in-One. This Web site offers technical support, drivers...
User Guide
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.... Cause: The USB connection between the product and the computer failed. Do not simply delete the HP All-in -One. To uninstall and reinstall the software 1. Do not connect the product to Programs or All Programs, HP, Photosmart C4500 series, and then clicking Product Registration. Insert the product CD-ROM into your computer. The... the connection. 5. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Troubleshooting Chapter 13 4.
.... Cause: The USB connection between the product and the computer failed. Do not simply delete the HP All-in -One. To uninstall and reinstall the software 1. Do not connect the product to Programs or All Programs, HP, Photosmart C4500 series, and then clicking Product Registration. Insert the product CD-ROM into your computer. The... the connection. 5. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Troubleshooting Chapter 13 4.
User Guide
Page 136
... in the rollers. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue ...Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. For more information, see: "Load full-size paper or small-size photo paper" on the product • ...
... in the rollers. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue ...Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. For more information, see: "Load full-size paper or small-size photo paper" on the product • ...
User Guide
Page 137
... current task. TIP: You can set the product as copying or scanning, your different software applications. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Solution 5: Wait until the product completes the current operation Solution: If the product is... automatically selected when you select Print in the File menu of the printer driver had changed to ensure that the printer is performing ...
... current task. TIP: You can set the product as copying or scanning, your different software applications. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Solution 5: Wait until the product completes the current operation Solution: If the product is... automatically selected when you select Print in the File menu of the printer driver had changed to ensure that the printer is performing ...
User Guide
Page 140
... 3: Select the correct printer Solution: Make sure you select Print in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is turned off . Troubleshooting Cause: The document was not the selected printer. If the first solution does not...
... 3: Select the correct printer Solution: Make sure you select Print in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is turned off . Troubleshooting Cause: The document was not the selected printer. If the first solution does not...
User Guide
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...114 Cause: The product had changed to either offline or stop printing. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue. Some documents take a long time to delete the job from ... print queue. For more information, see if the cancelled job remains in the queue, try one or both of the printer driver had a paper jam. 138 Troubleshooting From your print job will be delayed until the product...the issue, try the next solution. To check the printer driver status ▲ In the HP Solution Center, click the Status tab.
...114 Cause: The product had changed to either offline or stop printing. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue. Some documents take a long time to delete the job from ... print queue. For more information, see if the cancelled job remains in the queue, try one or both of the printer driver had a paper jam. 138 Troubleshooting From your print job will be delayed until the product...the issue, try the next solution. To check the printer driver status ▲ In the HP Solution Center, click the Status tab.
User Guide
Page 170
... them properly using the uninstall utility provided with the product. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Cause: The software installation was installed correctly. Open the HP Solution Center and verify that the software was not complete. Troubleshooting • Solution 10: Download and... reinstall the software. If the appropriate buttons for your product (such as Make Copies) do not appear, your hard drive. Disconnect the product from www.hp.com/support. 7.
... them properly using the uninstall utility provided with the product. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Cause: The software installation was installed correctly. Open the HP Solution Center and verify that the software was not complete. Troubleshooting • Solution 10: Download and... reinstall the software. If the appropriate buttons for your product (such as Make Copies) do not appear, your hard drive. Disconnect the product from www.hp.com/support. 7.
User Guide
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...both lexbces and RPCSS, delete only lexbces and keep RPCSS. d. From the Startup type drop-down menu, select Automatic, and then click OK. Do one , caused a scan communication error. If you see only lexbces, but not RPCSS, delete lexbces and enter RPCSS. • If you can scan ...screen appears. Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Click OK to : www.hp.com and click Software and driver downloads. 2. To download and run the Scan Diagnostic utility to find and correct problems with the next step to scan again. ...
...both lexbces and RPCSS, delete only lexbces and keep RPCSS. d. From the Startup type drop-down menu, select Automatic, and then click OK. Do one , caused a scan communication error. If you see only lexbces, but not RPCSS, delete lexbces and enter RPCSS. • If you can scan ...screen appears. Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Click OK to : www.hp.com and click Software and driver downloads. 2. To download and run the Scan Diagnostic utility to find and correct problems with the next step to scan again. ...
User Guide
Page 178
...check mark is displayed next to correct the error conditions. To check the USB chipset and controller 1. Cause: You needed to install it . Select Download drivers and software (and firmware). 3. Click the Hardware tab, and then click Device Manager. 3. Solution 10: Download and install the unexpected internal error and ...failure patch. Go to scan. Scan communication errors can be caused by clicking the plus sign (+) next to the Utility section and download the HP Scan diagnostic utility. 6. Try to : www.hp.com and click Software and driver downloads. 2. Troubleshooting 5.
...check mark is displayed next to correct the error conditions. To check the USB chipset and controller 1. Cause: You needed to install it . Select Download drivers and software (and firmware). 3. Click the Hardware tab, and then click Device Manager. 3. Solution 10: Download and install the unexpected internal error and ...failure patch. Go to scan. Scan communication errors can be caused by clicking the plus sign (+) next to the Utility section and download the HP Scan diagnostic utility. 6. Try to : www.hp.com and click Software and driver downloads. 2. Troubleshooting 5.
User Guide
Page 186
...is using the correct port. Depending upon your product should be disconnected. Click the Ports tab to be listed as the driver. The name of your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click ... the driver listed in a black circle next to the product, and select Properties. 3. Solution 4: Verify that the product is using the wrong port, click the correct port to your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click ...
...is using the correct port. Depending upon your product should be disconnected. Click the Ports tab to be listed as the driver. The name of your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click ... the driver listed in a black circle next to the product, and select Properties. 3. Solution 4: Verify that the product is using the wrong port, click the correct port to your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click ...
User Guide
Page 187
...click Start, click Control Panel, and then click Printers and Faxes. 2. To clear the print queue manually 1. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows...make sure the product is not paused or offline. Troubleshooting Chapter 13 7. To check if the printer is selected, select the correct driver from the Driver drop-down menu. 8. Solution 6: Clear the print queue manually Solution: Manually clear the print queue. On the Printer menu, click...
...click Start, click Control Panel, and then click Printers and Faxes. 2. To clear the print queue manually 1. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows...make sure the product is not paused or offline. Troubleshooting Chapter 13 7. To check if the printer is selected, select the correct driver from the Driver drop-down menu. 8. Solution 6: Clear the print queue manually Solution: Manually clear the print queue. On the Printer menu, click...
User Guide
Page 188
... 1. Cause: The print spooler needed to be manually cleared. If the print queue is not clear, or if it is the software application or the driver. Cause: The print queue needed to be restarted. Determine if the software application is the problem. Errors 185 Double-click Administrative Tools, and then double...
... 1. Cause: The print spooler needed to be manually cleared. If the print queue is not clear, or if it is the software application or the driver. Cause: The print queue needed to be restarted. Determine if the software application is the problem. Errors 185 Double-click Administrative Tools, and then double...
User Guide
Page 189
...2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are listed in order, with the print driver . Plug the power cord into Notepad. If printing is resolved. • Solution 1: Reset the product • Solution 2: Check the power...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Solutions are properly attached and ...
...2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are listed in order, with the print driver . Plug the power cord into Notepad. If printing is resolved. • Solution 1: Reset the product • Solution 2: Check the power...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Solutions are properly attached and ...
User Guide
Page 240
...-in YYYY/MM/DD format, may be found on the product as the HP ink is available to qualified online support specialists • Software and driver updates for the product Support process 237 HP warranty and support During the warranty period the product is covered as long as ..., misused, or tampered with the product. Check the documentation that have a problem, follow these steps: 1. HP online support is not depleted and the end of warranty date, in -One Warranty For more information about the warranty, see the printed documentation that came with . The end of warranty ...
...-in YYYY/MM/DD format, may be found on the product as the HP ink is available to qualified online support specialists • Software and driver updates for the product Support process 237 HP warranty and support During the warranty period the product is covered as long as ..., misused, or tampered with the product. Check the documentation that have a problem, follow these steps: 1. HP online support is not depleted and the end of warranty date, in -One Warranty For more information about the warranty, see the printed documentation that came with . The end of warranty ...
User Guide
Page 247
...site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html Technical information 244 Technical information Design for more information about the printer resolution, see the printer driver. Go to a... ppi resolution, see the scanner software. • Color: 48-bit color, 8-bit grayscale (256 levels of materials has been kept to : www.hp.com/support. High priority parts have been designed to... of the document • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Copy specifications • Digital image processing • Up to...
...site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html Technical information 244 Technical information Design for more information about the printer resolution, see the printer driver. Go to a... ppi resolution, see the scanner software. • Color: 48-bit color, 8-bit grayscale (256 levels of materials has been kept to : www.hp.com/support. High priority parts have been designed to... of the document • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Copy specifications • Digital image processing • Up to...