User Guide
Page 12
... basic tasks, troubleshooting tips, and technical information. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in -One. If you can access a variety of resources, both printed and onscreen, that provide information about resolving errors you follow the steps in the Start Here guide in -One. Onscreen Help The onscreen Help provides detailed instructions on...
... basic tasks, troubleshooting tips, and technical information. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in -One. If you can access a variety of resources, both printed and onscreen, that provide information about resolving errors you follow the steps in the Start Here guide in -One. Onscreen Help The onscreen Help provides detailed instructions on...
User Guide
Page 90
... will fail. NOTE: If you have colored paper loaded in the input tray when you...215 for that print cartridge, so you to scan the page. To align the print cartridges from the software...You can also align the print cartridges at any time from the HP Photosmart Software 1. When prompted, ensure plain white letter or A4 paper ... print cartridges, and calibrates the printer. 2. If you receive an error message about the print cartridges, see "Print cartridge messages" on the... every time a new print cartridge is loaded in -One Work with one or both of the print cartridges. To align newly ...
... will fail. NOTE: If you have colored paper loaded in the input tray when you...215 for that print cartridge, so you to scan the page. To align the print cartridges from the software...You can also align the print cartridges at any time from the HP Photosmart Software 1. When prompted, ensure plain white letter or A4 paper ... print cartridges, and calibrates the printer. 2. If you receive an error message about the print cartridges, see "Print cartridge messages" on the... every time a new print cartridge is loaded in -One Work with one or both of the print cartridges. To align newly ...
User Guide
Page 102
... installed it . 5. Disconnect the USB cable from the computer. 2. Turn off the product, wait one minute, then restart it ). Reinstall the HP Photosmart software. For more information, see "Uninstall and reinstall the software" on system requirements and possible installation problems...; Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors View the Readme file You might want to refer to the computer until prompted by clicking Start, pointing ...
... installed it . 5. Disconnect the USB cable from the computer. 2. Turn off the product, wait one minute, then restart it ). Reinstall the HP Photosmart software. For more information, see "Uninstall and reinstall the software" on system requirements and possible installation problems...; Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors View the Readme file You might want to refer to the computer until prompted by clicking Start, pointing ...
User Guide
Page 162
.... Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Door open • Firmware revision ... is full • Scanner failure • Scan errors • Unable to print • Product might appear on your computer screen. Troubleshooting Errors If the product has an error, the lights on the product might flash, or an error message might not be correctly installed • ...
.... Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Door open • Firmware revision ... is full • Scanner failure • Scan errors • Unable to print • Product might appear on your computer screen. Troubleshooting Errors If the product has an error, the lights on the product might flash, or an error message might not be correctly installed • ...
User Guide
Page 170
... you disconnect the product before restarting your computer. Errors 167 Troubleshooting • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check.... Make sure to your hard drive. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Open the HP Solution Center and verify that came with the ... Do not simply delete the application files from your installation might need to scan again. Cause: The software installation was installed correctly. Restart your computer's CD...
... you disconnect the product before restarting your computer. Errors 167 Troubleshooting • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check.... Make sure to your hard drive. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Open the HP Solution Center and verify that came with the ... Do not simply delete the application files from your installation might need to scan again. Cause: The software installation was installed correctly. Restart your computer's CD...
User Guide
Page 172
...1. Make sure the power cord is listed in -One series 2. 5. Click Status. If you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Photosmart C4500 All-in the Select Device area or that the... On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Cause: There might have been two instances of the product and repeat steps 2 through 4. 6. Try to scan again. Select the second instance of the product connected to both the product and the power ...
...1. Make sure the power cord is listed in -One series 2. 5. Click Status. If you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Photosmart C4500 All-in the Select Device area or that the... On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Cause: There might have been two instances of the product and repeat steps 2 through 4. 6. Try to scan again. Select the second instance of the product connected to both the product and the power ...
User Guide
Page 192
... the issue, try the next solution. Insert the HP Photosmart CD-ROM into your computer. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to the HP scanning software. Wait several seconds, and then reconnect the product to web Errors 189 Disconnect the product from the Add/Remove...
... the issue, try the next solution. Insert the HP Photosmart CD-ROM into your computer. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to the HP scanning software. Wait several seconds, and then reconnect the product to web Errors 189 Disconnect the product from the Add/Remove...
User Guide
Page 196
...after removing some programs from the Add/Remove Programs list, if they are related to web Errors 193 If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list. 4. Follow the onscreen... that are present. Follow any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. To uninstall and reinstall the software...
...after removing some programs from the Add/Remove Programs list, if they are related to web Errors 193 If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list. 4. Follow the onscreen... that are present. Follow any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. To uninstall and reinstall the software...
User Guide
Page 198
...HP scanning software. NOTE: It is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart..., Officejet, Deskjet, (with product name and software version number) • HP Software update • HP...the HP Photosmart ...
...HP scanning software. NOTE: It is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart..., Officejet, Deskjet, (with product name and software version number) • HP Software update • HP...the HP Photosmart ...
User Guide
Page 199
... Error occurred while communicating with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP ...scanning, remove the following solutions to reset the product. CAUTION: If the computer is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP...
... Error occurred while communicating with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP ...scanning, remove the following solutions to reset the product. CAUTION: If the computer is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP...
User Guide
Page 202
...all the items that you have been a problem when you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list. 4. Select ...installed the product. On the Windows taskbar, click Start, Settings, Control Panel. 2. Errors 199 To uninstall and reinstall the product 1. Follow the onscreen instructions and the instructions ... that came with your product. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it...
...all the items that you have been a problem when you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list. 4. Select ...installed the product. On the Windows taskbar, click Start, Settings, Control Panel. 2. Errors 199 To uninstall and reinstall the product 1. Follow the onscreen instructions and the instructions ... that came with your product. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it...