Basic Guide
Page 15
...variety of the Start Here guide, or see the onscreen Help. HP All-in -One. The onscreen Help also provides regulatory and environmental information. icon. When a photo is labelled Start Copy Color and starts a color copy. When the Copy or Photo settings menu is labelled Scan/Reprint...support from the HP Web site at www.hp.com/support. Load paper 13 To access the onscreen Help • Windows: Click Start > All Programs > HP > Photosmart C4500 series > Help. • Macintosh: Open the HP Device Manager and click the ? This Web site offers technical support, drivers, supplies, and...
...variety of the Start Here guide, or see the onscreen Help. HP All-in -One. The onscreen Help also provides regulatory and environmental information. icon. When a photo is labelled Start Copy Color and starts a color copy. When the Copy or Photo settings menu is labelled Scan/Reprint...support from the HP Web site at www.hp.com/support. Load paper 13 To access the onscreen Help • Windows: Click Start > All Programs > HP > Photosmart C4500 series > Help. • Macintosh: Open the HP Device Manager and click the ? This Web site offers technical support, drivers, supplies, and...
Basic Guide
Page 22
...onscreen Help that you disconnect the product before the software installation screen prompts you to do so, you connected the HP All-in-One to your computer. 4. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. NOTE: If you no longer have ... and support 20 Troubleshooting and support For more troubleshooting information, see the inside back cover of this guide. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. When the software installation is connected to the computer using the uninstall utility provided...
...onscreen Help that you disconnect the product before the software installation screen prompts you to do so, you connected the HP All-in-One to your computer. 4. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. NOTE: If you no longer have ... and support 20 Troubleshooting and support For more troubleshooting information, see the inside back cover of this guide. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. When the software installation is connected to the computer using the uninstall utility provided...
User Guide
Page 111
... before restarting your installation is incomplete, or if you installed the software that came with the HP All-in the Windows system tray. 108 Troubleshooting NOTE: If you no longer have reinstalled the software. 6. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Insert the product CD-ROM into your computer. Follow...
... before restarting your installation is incomplete, or if you installed the software that came with the HP All-in the Windows system tray. 108 Troubleshooting NOTE: If you no longer have reinstalled the software. 6. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Insert the product CD-ROM into your computer. Follow...
User Guide
Page 170
... to scan again. To uninstall and reinstall the software 1. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Errors 167 Follow the onscreen instructions. 4. NOTE: It is installed correctly Solution: Verify that... provided in the Start Here guide that the software was not complete. Cause: The software installation was installed correctly. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. If the appropriate buttons for your product (such as...
... to scan again. To uninstall and reinstall the software 1. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Errors 167 Follow the onscreen instructions. 4. NOTE: It is installed correctly Solution: Verify that... provided in the Start Here guide that the software was not complete. Cause: The software installation was installed correctly. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. If the appropriate buttons for your product (such as...
User Guide
Page 177
...successfully, then proceed with your product name and model number in the field provided, and then press Enter. 4. On the General tab, in -one of the following: • If you see both lexbces and RPCSS, delete only lexbces and keep RPCSS. Solution 9: Run the Scan Diagnostic Utility... Startup type drop-down menu, select Automatic, and then click OK. e. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. f. Click OK to : www.hp.com and click Software and driver downloads. 2. If this did not solve the issue, try to restart the Lexbcserver service...
...successfully, then proceed with your product name and model number in the field provided, and then press Enter. 4. On the General tab, in -one of the following: • If you see both lexbces and RPCSS, delete only lexbces and keep RPCSS. Solution 9: Run the Scan Diagnostic Utility... Startup type drop-down menu, select Automatic, and then click OK. e. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. f. Click OK to : www.hp.com and click Software and driver downloads. 2. If this did not solve the issue, try to restart the Lexbcserver service...
User Guide
Page 178
... occurred error and other communication failures with any of the HP software components, a red X is equipped with a Fix button to correct the error conditions. Select the operating system of USB chipsets on the computer. 6. On the Windows taskbar, click Start, right-click My Computer, and then...issue, try the next solution. Cause: There was a problem with USB chipsets installed on the computer. Try to : www.hp.com and click Software and driver downloads. 2. Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Scan communication errors ...
... occurred error and other communication failures with any of the HP software components, a red X is equipped with a Fix button to correct the error conditions. Select the operating system of USB chipsets on the computer. 6. On the Windows taskbar, click Start, right-click My Computer, and then...issue, try the next solution. Cause: There was a problem with USB chipsets installed on the computer. Try to : www.hp.com and click Software and driver downloads. 2. Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Scan communication errors ...
User Guide
Page 186
...is set as the default printer 1. Click the Ports tab to use a DOT4 or the USB00X (where X is using the correct driver. The name of your computer. 5. Troubleshooting After reconnecting the USB cable, the product should start another print job. To verify that the...try the next solution. Errors 183 Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes...
...is set as the default printer 1. Click the Ports tab to use a DOT4 or the USB00X (where X is using the correct driver. The name of your computer. 5. Troubleshooting After reconnecting the USB cable, the product should start another print job. To verify that the...try the next solution. Errors 183 Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes...
User Guide
Page 187
... Offline. Double-click the icon for your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers...it . 4. Troubleshooting Chapter 13 7. If the wrong driver is paused or offline 1. If a check mark is paused or offline Solution: Check to save your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then ...
... Offline. Double-click the icon for your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers...it . 4. Troubleshooting Chapter 13 7. If the wrong driver is paused or offline 1. If a check mark is paused or offline Solution: Check to save your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then ...
User Guide
Page 188
...the print queue again to be restarted. If the print queue is not clear, or if it is the software application or the driver. Cause: The print spooler needed to make sure it is clear but jobs are still documents in the queue, restart the computer and...Administrative Tools, and then double-click Services. 3. Solution 8: Verify whether the software application has a problem Solution: Verify whether the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. NOTE: The printer might not support printing from Notepad a. To verify the...
...the print queue again to be restarted. If the print queue is not clear, or if it is the software application or the driver. Cause: The print spooler needed to make sure it is clear but jobs are still documents in the queue, restart the computer and...Administrative Tools, and then double-click Services. 3. Solution 8: Verify whether the software application has a problem Solution: Verify whether the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. NOTE: The printer might not support printing from Notepad a. To verify the...