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... onscreen Help. If you how to complete key tasks on page 87 in -One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. You will learn how to access the Readme file. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you...
... onscreen Help. If you how to complete key tasks on page 87 in -One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. You will learn how to access the Readme file. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you...
Full User Guide
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...information, see "Uninstall and reinstall the software" on the computer. Setup troubleshooting 87 Reinstall the HP Photosmart software. Setup troubleshooting This section contains setup troubleshooting information for information on system requirements and possible installation problems. You can ...access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One...
...information, see "Uninstall and reinstall the software" on the computer. Setup troubleshooting 87 Reinstall the HP Photosmart software. Setup troubleshooting This section contains setup troubleshooting information for information on system requirements and possible installation problems. You can ...access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One...
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...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to the HP Photosmart Software. Occasionally, TSR's prevent the HP... are related to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d. To uninstall the software completely a. Setup troubleshooting 93 c. e. Troubleshooting d. Press the On button to...
...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to the HP Photosmart Software. Occasionally, TSR's prevent the HP... are related to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d. To uninstall the software completely a. Setup troubleshooting 93 c. e. Troubleshooting d. Press the On button to...
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... the product and the computer failed. Chapter 13 4. Continue with the HP All-in -One application files from your computer. Cause: The registration screen did not launch... Do not simply delete the HP All-in -One. Do not connect the product to your computer until after you connected the USB cable to Programs or All Programs, HP, Photosmart C4400 series, and then clicking...Solution: You can access the registration (Sign up now) screen from your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Uninstall and reinstall the software If your...
... the product and the computer failed. Chapter 13 4. Continue with the HP All-in -One application files from your computer. Cause: The registration screen did not launch... Do not simply delete the HP All-in -One. Do not connect the product to your computer until after you connected the USB cable to Programs or All Programs, HP, Photosmart C4400 series, and then clicking...Solution: You can access the registration (Sign up now) screen from your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Uninstall and reinstall the software If your...
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...does not solve the problem, continue trying the remaining solutions until the issue is connected properly, turn them both on again. In the HP Photosmart Software, click Settings, and then click Status. Plug the power cord back in order, with the product. The product prints meaningless ... the following solutions to turn on your computer for 60 seconds, then turn off the product and then on and try the next solution. 120 Troubleshooting After the cable is resolved. • Solution 1: Reset the product • Solution 2: Print a previously saved version of the document Solution ...
...does not solve the problem, continue trying the remaining solutions until the issue is connected properly, turn them both on again. In the HP Photosmart Software, click Settings, and then click Status. Plug the power cord back in order, with the product. The product prints meaningless ... the following solutions to turn on your computer for 60 seconds, then turn off the product and then on and try the next solution. 120 Troubleshooting After the cable is resolved. • Solution 1: Reset the product • Solution 2: Print a previously saved version of the document Solution ...
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...the product to your computer Solution: Check the connection from one side of the product. If the connections are secure, and nothing has printed several minutes after you sent a print job to force the print cartridge carriage. In the HP Photosmart Software, click Settings, and then click Status. If this..., check the status of the USB cable is not already unplugged. After the cable is securely plugged into a USB port on again. Print troubleshooting 123 Make sure the other . Solution 8: Make sure the print carriage can move freely from the product to the other end of the product...
...the product to your computer Solution: Check the connection from one side of the product. If the connections are secure, and nothing has printed several minutes after you sent a print job to force the print cartridge carriage. In the HP Photosmart Software, click Settings, and then click Status. If this..., check the status of the USB cable is not already unplugged. After the cable is securely plugged into a USB port on again. Print troubleshooting 123 Make sure the other . Solution 8: Make sure the print carriage can move freely from the product to the other end of the product...
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...were trying to make a borderless copy without using photo paper. If this section to the product with the most likely solution first. Troubleshooting For more information, see: • "Load full-size paper or small-size photo paper" on page 20 • "Recommended...Turn on . Cause: The computer system resources might have been low. Scan troubleshooting 139 Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer. If this does not work Scan...
...were trying to make a borderless copy without using photo paper. If this section to the product with the most likely solution first. Troubleshooting For more information, see: • "Load full-size paper or small-size photo paper" on page 20 • "Recommended...Turn on . Cause: The computer system resources might have been low. Scan troubleshooting 139 Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer. If this does not work Scan...
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...on your scan. Some programs do not release memory when you finish your computer. 140 Troubleshooting Cause: Your computer was not running on after you close them. Cause: The HP Photosmart software might help to restart your computer will clear the memory. Restarting your computer.... Troubleshooting Chapter 13 Solution 2: Connect your computer to the product with a standard USB cable Solution: ...
...on your scan. Some programs do not release memory when you finish your computer. 140 Troubleshooting Cause: Your computer was not running on after you close them. Cause: The HP Photosmart software might help to restart your computer will clear the memory. Restarting your computer.... Troubleshooting Chapter 13 Solution 2: Connect your computer to the product with a standard USB cable Solution: ...
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...the issue, try the next solution. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on the back of the document lid. Troubleshooting Chapter 13 in the software. Cause: The scan document settings were incorrect. Solution ...correct format so that the scanned text layout and formatting are listed in the original, the scanned text might not be incomprehensible. 142 Troubleshooting Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to ...
...the issue, try the next solution. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on the back of the document lid. Troubleshooting Chapter 13 in the software. Cause: The scan document settings were incorrect. Solution ...correct format so that the scanned text layout and formatting are listed in the original, the scanned text might not be incomprehensible. 142 Troubleshooting Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to ...
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... is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer. If this did not solve the issue, try the next solution. This...product. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. Cause: The software that came with the product was not installed or was turned off. Troubleshooting The scan feature does not work Try...
... is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer. If this did not solve the issue, try the next solution. This...product. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. Cause: The software that came with the product was not installed or was turned off. Troubleshooting The scan feature does not work Try...
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... connected to resolve the issue. If this did not solve the issue, try the next solution. 144 Troubleshooting Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to a power source • Solution 5: Print a self-test... report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from...
... connected to resolve the issue. If this did not solve the issue, try the next solution. 144 Troubleshooting Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to a power source • Solution 5: Print a self-test... report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from...
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... An error occurred communicating with the software. NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 87 for more troubleshooting information. If the appropriate buttons for each of the product in the HP Solution Center • Solution 5: Check the power supply •...the hardware is installed correctly Solution: Verify that all the icons are present. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Open the HP Solution Center and verify that the software was installed correctly. Disconnect the product from...
... An error occurred communicating with the software. NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 87 for more troubleshooting information. If the appropriate buttons for each of the product in the HP Solution Center • Solution 5: Check the power supply •...the hardware is installed correctly Solution: Verify that all the icons are present. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Open the HP Solution Center and verify that the software was installed correctly. Disconnect the product from...
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Troubleshooting Cause: Communication problems between the product and the USB controller caused this did not solve the issue, try the next solution. If the Digital Imaging Monitor icon is ready. 4. Select the second instance of the screen, near the time. 2. This might have been two instances of the product in the HP... Solution Center. Look for the product with a copy number included, such as HP Photosmart C4400 All-in the system tray at the lower right side of the product and repeat steps...
Troubleshooting Cause: Communication problems between the product and the USB controller caused this did not solve the issue, try the next solution. If the Digital Imaging Monitor icon is ready. 4. Select the second instance of the screen, near the time. 2. This might have been two instances of the product in the HP... Solution Center. Look for the product with a copy number included, such as HP Photosmart C4400 All-in the system tray at the lower right side of the product and repeat steps...
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...the back of the product. Errors 163 To disconnect and reset the product a. c. d. b. Go to twain_32 old. e. Troubleshooting Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it . Disconnect the power .... • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to turn...
...the back of the product. Errors 163 To disconnect and reset the product a. c. d. b. Go to twain_32 old. e. Troubleshooting Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it . Disconnect the power .... • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to turn...
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...power adaptor. Also, make sure that the power cord and USB cable are listed in order, with the most likely solution first. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet Errors 171 Solution 2: Check the power cord and USB cable Solution: Make...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Product might not be reset....
...power adaptor. Also, make sure that the power cord and USB cable are listed in order, with the most likely solution first. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet Errors 171 Solution 2: Check the power cord and USB cable Solution: Make...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Product might not be reset....
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If you experience problems, the USB cable might need to scan again. Also verify that one instead. 8. Cause: You might have been another problem with the USB cable. 5. Or, there might not have been a problem when... Solution: Restart the computer. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it might have restarted the computer after installing the product software. Troubleshooting 6. Try connecting it using that the cable does not exceed ...
If you experience problems, the USB cable might need to scan again. Also verify that one instead. 8. Cause: You might have been another problem with the USB cable. 5. Or, there might not have been a problem when... Solution: Restart the computer. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it might have restarted the computer after installing the product software. Troubleshooting 6. Try connecting it using that the cable does not exceed ...
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... 174 Troubleshooting Solutions are listed in the Setup Guide that you are still having trouble scanning, remove the following solutions to the HP scanning software. NOTE: It is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP...
... 174 Troubleshooting Solutions are listed in the Setup Guide that you are still having trouble scanning, remove the following solutions to the HP scanning software. NOTE: It is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP...
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... power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it to scan again. Wait 60 seconds...
... power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it to scan again. Wait 60 seconds...
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Troubleshooting Solution 3: Restart the computer Solution: Restart the computer. Right-click...try the next solution. Do not connect the product to restart after installing the product software. Insert the HP Photosmart CD-ROM into your computer. Cause: You might not have reinstalled the software. 6. A message appears ... the product from the computer and then reinstall it . Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it using the CD that...
Troubleshooting Solution 3: Restart the computer Solution: Restart the computer. Right-click...try the next solution. Do not connect the product to restart after installing the product software. Insert the HP Photosmart CD-ROM into your computer. Cause: You might not have reinstalled the software. 6. A message appears ... the product from the computer and then reinstall it . Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it using the CD that...
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... other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with your product. If you originally installed the HP Photosmart Software. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs...
... other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with your product. If you originally installed the HP Photosmart Software. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs...