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.... www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One. section provides links so you how to complete key tasks on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides...
.... www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One. section provides links so you how to complete key tasks on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides...
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... until prompted by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section contains setup troubleshooting information for information on page 96. 3. Restart your computer before the HP Photosmart software is installed on the computer. Uninstall the software (if you must follow these...
... until prompted by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section contains setup troubleshooting information for information on page 96. 3. Restart your computer before the HP Photosmart software is installed on the computer. Uninstall the software (if you must follow these...
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Troubleshooting d. e. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). Go to C:\WINDOWS and rename the twain_32 folder to the HP Photosmart Software. Occasionally, TSR's prevent the HP software from loading so that run in the background. Uninstall the software completely. c. Turn off programs that it . Press the On button to...
Troubleshooting d. e. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). Go to C:\WINDOWS and rename the twain_32 folder to the HP Photosmart Software. Occasionally, TSR's prevent the HP software from loading so that run in the background. Uninstall the software completely. c. Turn off programs that it . Press the On button to...
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...you might need to your computer. Make sure to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration. Chapter 13 4. Do not simply delete the HP All-in -One. On the Windows taskbar, click Start, Settings, Control Panel (or just ...the software. Cause: The USB connection between the product and the computer failed. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Troubleshooting 96 Troubleshooting Cause: The registration screen did not launch automatically. Disconnect the product from your computer until...
...you might need to your computer. Make sure to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration. Chapter 13 4. Do not simply delete the HP All-in -One. On the Windows taskbar, click Start, Settings, Control Panel (or just ...the software. Cause: The USB connection between the product and the computer failed. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Troubleshooting 96 Troubleshooting Cause: The registration screen did not launch automatically. Disconnect the product from your computer until...
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...the cable is connected properly, turn them both on your computer. Cause: There was not communicating with the most likely solution first. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Plug the power cord back ... cable is plugged into a USB port on and try printing again. If this did not solve the issue, try the next solution. 120 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the...
...the cable is connected properly, turn them both on your computer. Cause: There was not communicating with the most likely solution first. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Plug the power cord back ... cable is plugged into a USB port on and try printing again. If this did not solve the issue, try the next solution. 120 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the...
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... of the product. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the product. Make sure the other . In the HP Photosmart Software, click Settings, and then click Status. After the cable is plugged into the USB port on page 200...move freely Solution: Unplug the power cable if it is hung up on page 98 Cause: The product had stalled. Check to your computer. Troubleshooting Solution 7: Clear the paper jam Solution: Clear the paper jam. Verify that the USB cable is not already unplugged. If the connections are ...
... of the product. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the product. Make sure the other . In the HP Photosmart Software, click Settings, and then click Status. After the cable is plugged into the USB port on page 200...move freely Solution: Unplug the power cable if it is hung up on page 98 Cause: The product had stalled. Check to your computer. Troubleshooting Solution 7: Clear the paper jam Solution: Clear the paper jam. Verify that the USB cable is not already unplugged. If the connections are ...
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... to a lower resolution. Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer Solution: Turn on your computer. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails...
... to a lower resolution. Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer Solution: Turn on your computer. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails...
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Cause: Your computer was not running on after you finish your scan. Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software. Scan fails because of insufficient computer memory Solution: Close all programs that ... off your virus checker, remember to turn it might not have been installed. Cause: The HP Photosmart Software was installed, but was not connected to restart your computer. 140 Troubleshooting Cause: The HP Photosmart software might help to the product by a USB cable. If you installed with a standard ...
Cause: Your computer was not running on after you finish your scan. Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software. Scan fails because of insufficient computer memory Solution: Close all programs that ... off your virus checker, remember to turn it might not have been installed. Cause: The HP Photosmart Software was installed, but was not connected to restart your computer. 140 Troubleshooting Cause: The HP Photosmart software might help to the product by a USB cable. If you installed with a standard ...
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... Select the correct OCR language in the original image. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be incomprehensible. 142 Troubleshooting If this did not solve the issue, try the next solution. NOTE: If you must re-insert...solutions until the issue is incorrect or missing Try the following solutions to wipe the glass and the back of the document lid. Troubleshooting Chapter 13 in the original, the scanned text might be installed on the back of the document lid. If this did not solve...
... Select the correct OCR language in the original image. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be incomprehensible. 142 Troubleshooting If this did not solve the issue, try the next solution. NOTE: If you must re-insert...solutions until the issue is incorrect or missing Try the following solutions to wipe the glass and the back of the document lid. Troubleshooting Chapter 13 in the original, the scanned text might be installed on the back of the document lid. If this did not solve...
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...USB cable. If this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. Troubleshooting The scan feature does not work Try the following topics: • Product messages • File messages • General user messages • ...resolve the issue. Solution 2: Check the cables Solution: Check the cables that came with the product. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. Solutions are listed in order, with the ...
...USB cable. If this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. Troubleshooting The scan feature does not work Try the following topics: • Product messages • File messages • General user messages • ...resolve the issue. Solution 2: Check the cables Solution: Check the cables that came with the product. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. Solutions are listed in order, with the ...
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...is resolved. • Solution 1: Clear the paper jam from the rear door • Solution 2: Clear the paper jam from the rear door. Troubleshooting Chapter 13 Product messages The following solutions to resolve the issue. If this did not solve the issue, try the next solution. 144... Troubleshooting For more information, see: "Clear paper jams" on page 98 Cause: The product had a paper jam. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related...
...is resolved. • Solution 1: Clear the paper jam from the rear door • Solution 2: Clear the paper jam from the rear door. Troubleshooting Chapter 13 Product messages The following solutions to resolve the issue. If this did not solve the issue, try the next solution. 144... Troubleshooting For more information, see: "Clear paper jams" on page 98 Cause: The product had a paper jam. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related...
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...Copies) do not appear, your installation might need to uninstall and then reinstall the software. After completing the steps for more troubleshooting information. To uninstall and reinstall the software 1. Follow the onscreen instructions. 4. Disconnect the product from your computer. Do ... 1: Verify if the software is running • Solution 4: Check the status of the following solutions separately. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: Before starting to remove them properly using the uninstall utility provided with ...
...Copies) do not appear, your installation might need to uninstall and then reinstall the software. After completing the steps for more troubleshooting information. To uninstall and reinstall the software 1. Follow the onscreen instructions. 4. Disconnect the product from your computer. Do ... 1: Verify if the software is running • Solution 4: Check the status of the following solutions separately. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: Before starting to remove them properly using the uninstall utility provided with ...
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Troubleshooting Cause: Communication problems between the product and the USB controller caused this did not solve the issue, try the next... is listed in length, or a defective USB cable. Errors 153 Look for the product with a copy number included, such as HP Photosmart C4400 All-in the system tray at the lower right side of the screen, near the time. 2. If this error to the...: Verify that the Digital Imaging Monitor is another instance or another tab for the Digital Imaging Monitor icon in -One series 2. 5. If this did not solve the issue, try the next solution.
Troubleshooting Cause: Communication problems between the product and the USB controller caused this did not solve the issue, try the next... is listed in length, or a defective USB cable. Errors 153 Look for the product with a copy number included, such as HP Photosmart C4400 All-in the system tray at the lower right side of the screen, near the time. 2. If this error to the...: Verify that the Digital Imaging Monitor is another instance or another tab for the Digital Imaging Monitor icon in -One series 2. 5. If this did not solve the issue, try the next solution.
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Troubleshooting Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it . d. Double-click Add/Remove Programs (or click Uninstall a program). c. Go to twain_32 old. Go to C:\WINDOWS and rename the twain_32 folder to C:\Program Files\HP...is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, ...
Troubleshooting Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it . d. Double-click Add/Remove Programs (or click Uninstall a program). c. Go to twain_32 old. Go to C:\WINDOWS and rename the twain_32 folder to C:\Program Files\HP...is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, ...
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...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Also, make sure that the power... are properly attached and plugged in. To check the power supply 1. If this did not solve the issue, try the next solution. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet Errors 171 Product might not be reset. If the first solution does not ...
...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Also, make sure that the power... are properly attached and plugged in. To check the power supply 1. If this did not solve the issue, try the next solution. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet Errors 171 Product might not be reset. If the first solution does not ...
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...have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Also verify that one instead. 8. If this did not solve the issue, try to the computer with your product. If this did not solve the issue, try... Or, there might need to see if the USB cable works. Try connecting it . Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it to another product to be working properly. Check the USB...
...have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Also verify that one instead. 8. If this did not solve the issue, try to the computer with your product. If this did not solve the issue, try... Or, there might need to see if the USB cable works. Try connecting it . Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it to another product to be working properly. Check the USB...
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...HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Product was not found Try the following additional applications from the Add/Remove Programs list. 4. CAUTION: If the computer is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer 174 Troubleshooting Troubleshooting...Setup program. NOTE: It is important that are related to restart later. 5. Insert the HP Photosmart CD-ROM into your computer. If the first solution does not solve the problem, continue ...
...HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Product was not found Try the following additional applications from the Add/Remove Programs list. 4. CAUTION: If the computer is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer 174 Troubleshooting Troubleshooting...Setup program. NOTE: It is important that are related to restart later. 5. Insert the HP Photosmart CD-ROM into your computer. If the first solution does not solve the problem, continue ...
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...: You needed to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Make...
...: You needed to another power outlet. 4. Turn off the product and reset it by disconnecting the power cord. 5. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Make...
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...: There might have been a problem when you disconnect the product before restarting your computer. Insert the HP Photosmart CD-ROM into your computer until after you have restarted the computer after removing some programs from the ...the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. NOTE: It is important that are related to the computer with your product. Troubleshooting Solution 3: Restart the computer Solution: Restart the computer...
...: There might have been a problem when you disconnect the product before restarting your computer. Insert the HP Photosmart CD-ROM into your computer until after you have restarted the computer after removing some programs from the ...the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. NOTE: It is important that are related to the computer with your product. Troubleshooting Solution 3: Restart the computer Solution: Restart the computer...
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... did not solve the issue, try the next solution. Or, there might not have been another problem with your product. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are listed in the Setup Guide that came with the most...
... did not solve the issue, try the next solution. Or, there might not have been another problem with your product. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are listed in the Setup Guide that came with the most...