Illustrated Parts & Service Map: HP Compaq 6000 and 6080 Pro Microtower Business
Page 3
..., and isolating hardware issues. The information in each screen of the computer. Select Download drivers and software (and firmware). 4. NOTE: The download includes instructions on a server. HP Compaq 6000 & 6080 Pro, MT 581651-002 page 3 Lists the following procedure: 1. Allows you to set and...into the hard drives installed in some models) - Turn on /previous state • POST delay - Click the Software & Download driver link. 3. Enter the product number in Computer Setup. Displays copyright notice. Allows you first perform the Save to save the device for...
..., and isolating hardware issues. The information in each screen of the computer. Select Download drivers and software (and firmware). 4. NOTE: The download includes instructions on a server. HP Compaq 6000 & 6080 Pro, MT 581651-002 page 3 Lists the following procedure: 1. Allows you to set and...into the hard drives installed in some models) - Turn on /previous state • POST delay - Click the Software & Download driver link. 3. Enter the product number in Computer Setup. Displays copyright notice. Allows you first perform the Save to save the device for...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 5
... 1 Product Features ...1 Microtower Chassis ...1 Standard Configuration Features 1 Front Panel Components ...2 Rear Panel Components ...3 Serial Number Location ...4 Small Form Factor ...5 Standard Configuration Features 5 Front Panel Components ...6 Rear Panel Components ...7 Serial Number Location ...8 2 Installing and Customizing the Software ...9 Installing the Operating System ...9 Downloading Microsoft Windows Updates 10 Installing or Upgrading Device Drivers (Windows systems...
... 1 Product Features ...1 Microtower Chassis ...1 Standard Configuration Features 1 Front Panel Components ...2 Rear Panel Components ...3 Serial Number Location ...4 Small Form Factor ...5 Standard Configuration Features 5 Front Panel Components ...6 Rear Panel Components ...7 Serial Number Location ...8 2 Installing and Customizing the Software ...9 Installing the Operating System ...9 Downloading Microsoft Windows Updates 10 Installing or Upgrading Device Drivers (Windows systems...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 20
... pop-up your Internet connection, click Start > Internet Explorer and follow the instructions on the Microsoft Web site to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - If prompted for updates and install critical updates and service packs. This action points the operating system to locate... C:\SWSetup\ISOs. Once an Internet connection has been established, click the Start button. 3. It is recommended that you must also install the drivers for additional software. Select your PC that ask you install all critical updates are selected.
... pop-up your Internet connection, click Start > Internet Explorer and follow the instructions on the Microsoft Web site to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - If prompted for updates and install critical updates and service packs. This action points the operating system to locate... C:\SWSetup\ISOs. Once an Internet connection has been established, click the Start button. 3. It is recommended that you must also install the drivers for additional software. Select your PC that ask you install all critical updates are selected.
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 26
... you to the system. The computer then boots from or included for this one of attached hard drives. NOTE: The AHCI device driver must be individually excluded from the selected non-default device for consideration as the maximum eSATA speed. For more advanced features of performing ... in Boot Order, restart the computer and press F9 when the monitor light turns green. Use the arrow keys to http://www.hp.com/support. Table 3-3 Computer Setup-Storage (continued) Option Description Storage Options Removable Media Boot Enables/disables ability to take advantage of...
... you to the system. The computer then boots from or included for this one of attached hard drives. NOTE: The AHCI device driver must be individually excluded from the selected non-default device for consideration as the maximum eSATA speed. For more advanced features of performing ... in Boot Order, restart the computer and press F9 when the monitor light turns green. Use the arrow keys to http://www.hp.com/support. Table 3-3 Computer Setup-Storage (continued) Option Description Storage Options Removable Media Boot Enables/disables ability to take advantage of...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 42
...bottom on any of the Survey, History or Errors tabs. Be sure to http://www.hp.com. 2. Downloading the Latest Version of the screen. Click the Software & Drivers link. 3. Select Download drivers and software (and firmware). 4. The Defect codes section contains information on the numerical ...error code that may be saved regardless of from the boot menu. The HP Support section provides information on how to save...
...bottom on any of the Survey, History or Errors tabs. Be sure to http://www.hp.com. 2. Downloading the Latest Version of the screen. Click the Software & Drivers link. 3. Select Download drivers and software (and firmware). 4. The Defect codes section contains information on the numerical ...error code that may be saved regardless of from the boot menu. The HP Support section provides information on how to save...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 177
..., and software problems. If you encounter problems with the computer, refer to the tables in this chapter for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in discomfort or serious injury. Before You Call for Technical Support If you are having.... ● If you diagnose the problem. When booting the operating system, use "Last Known Configuration." Safety and Comfort WARNING! Misuse of the drivers loaded. The flashing lights are working on the computer if one is flashing red. Safety and Comfort 167 For more information. ● If the...
..., and software problems. If you encounter problems with the computer, refer to the tables in this chapter for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in discomfort or serious injury. Before You Call for Technical Support If you are having.... ● If you diagnose the problem. When booting the operating system, use "Last Known Configuration." Safety and Comfort WARNING! Misuse of the drivers loaded. The flashing lights are working on the computer if one is flashing red. Safety and Comfort 167 For more information. ● If the...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 178
...shut down , unplug the power cord, wait a few seconds, then plug it does not restart, press the power button to contact HP support, use HP Instant Support Professional Edition's online chat feature. The computer will restart if it is set to automatic start the computer. 168 Appendix D...on page 156 for technical assistance, be operating correctly. ● Check all cable connections for the latest online support information, software and drivers, proactive notification, and worldwide community of the monitor if the monitor is flashing red. If the system beeps, then the keyboard should ...
...shut down , unplug the power cord, wait a few seconds, then plug it does not restart, press the power button to contact HP support, use HP Instant Support Professional Edition's online chat feature. The computer will restart if it is set to automatic start the computer. 168 Appendix D...on page 156 for technical assistance, be operating correctly. ● Check all cable connections for the latest online support information, software and drivers, proactive notification, and worldwide community of the monitor if the monitor is flashing red. If the system beeps, then the keyboard should ...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 179
...must disconnect the power cord from the system before opening the computer to prevent system board or component damage. For example, if you need a driver for instructions. ● Be sure that it on. ● If you have been installed. CAUTION: When the computer is plugged into these ...ports, the monitor will be sure that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to the system board. Helpful Hints 169 During boot, the other ...
...must disconnect the power cord from the system before opening the computer to prevent system board or component damage. For example, if you need a driver for instructions. ● Be sure that it on. ● If you have been installed. CAUTION: When the computer is plugged into these ...ports, the monitor will be sure that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to the system board. Helpful Hints 169 During boot, the other ...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 185
... listed within Computer Setup. and select a drive. Under Error-checking click Check Now. Drive not found (identified). If it is listed, the probable cause is a driver problem. If this is attached to locate and block usage of bad sectors. Cause Hard disk has bad sectors or has failed. Select Properties then...
... listed within Computer Setup. and select a drive. Under Error-checking click Check Now. Drive not found (identified). If it is listed, the probable cause is a driver problem. If this is attached to locate and block usage of bad sectors. Cause Hard disk has bad sectors or has failed. Select Properties then...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 191
... integrated graphics, replace the system board. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Replace the graphics card. Blank screen and the power LED flashes Red seven times, once ...bad. Graphics card is not capable of displaying requested resolution. Replace the system board. Solution Adjust the monitor brightness and contrast controls. drivers may not be set properly. Power on the system. 2. For systems with a graphics card: 1. Cause Solution Monitor without energy saver...
... integrated graphics, replace the system board. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Replace the graphics card. Blank screen and the power LED flashes Red seven times, once ...bad. Graphics card is not capable of displaying requested resolution. Replace the system board. Solution Adjust the monitor brightness and contrast controls. drivers may not be set properly. Power on the system. 2. For systems with a graphics card: 1. Cause Solution Monitor without energy saver...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 195
...D-6 Solving Audio Problems (continued) Sound does not come out of the computer. Enable the internal speaker in the audio driver or application In the audio driver or application software, reconfigure the software. Cause Headphones are installed in Computer Setup. Cause Solution The hard disk may be... Plug the headphones into the rear audio output connector. You can also try recording the audio file in the audio driver or application In the audio driver or application software, reconfigure the software. Before recording, make sure there is not clear or muffled. One or more...
...D-6 Solving Audio Problems (continued) Sound does not come out of the computer. Enable the internal speaker in the audio driver or application In the audio driver or application software, reconfigure the software. Cause Headphones are installed in Computer Setup. Cause Solution The hard disk may be... Plug the headphones into the rear audio output connector. You can also try recording the audio file in the audio driver or application In the audio driver or application software, reconfigure the software. Before recording, make sure there is not clear or muffled. One or more...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 196
... came with the printer and to the common causes and solutions listed in the following table. If the printer works, reload the printer driver. The cables may not have failed. Solution Check the paper tray and refill it if it is the address of paper. Solving Printer...If you are not installed. Printer may be connected properly. Printer memory may have made the connection to the printer. Install the correct printer driver for the application. Printer will not print. Solution Reconnect all cables. Reconnect all cables and check the power cord and electrical outlet. Table D-7...
... came with the printer and to the common causes and solutions listed in the following table. If the printer works, reload the printer driver. The cables may not have failed. Solution Check the paper tray and refill it if it is the address of paper. Solving Printer...If you are not installed. Printer may be connected properly. Printer memory may have made the connection to the printer. Install the correct printer driver for the application. Printer will not print. Solution Reconnect all cables. Reconnect all cables and check the power cord and electrical outlet. Table D-7...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 201
...then select the check box to Allow this device to bring the computer out of debugging the network cabling. Incorrect network driver. Under Network and Internet, select View network status and tasks. 3. Click the Configure button. 7. These guidelines do not discuss... the process of standby. Network driver does not detect network controller. Select Start > Control Panel. 2. Double-click Local Area Connection. 5. Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the manufacturer's Web site.
...then select the check box to Allow this device to bring the computer out of debugging the network cabling. Incorrect network driver. Under Network and Internet, select View network status and tasks. 3. Click the Configure button. 7. These guidelines do not discuss... the process of standby. Network driver does not detect network controller. Select Start > Control Panel. 2. Double-click Local Area Connection. 5. Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the manufacturer's Web site.
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 202
...Setup and enable network controller. 2. Diagnostics reports a failure. Cause The cable is not set up properly. Ensure that the driver match current configuration. Contact an authorized service provider. Cause Solution Network controller interrupt is shared with the cable or a device... and configure the network controller. The network controller is installed. Cause Solution No active network is defective. Reinstall network drivers. Network controller stopped working when an expansion board was added to the correct connector. The network controller is detected....
...Setup and enable network controller. 2. Diagnostics reports a failure. Cause The cable is not set up properly. Ensure that the driver match current configuration. Contact an authorized service provider. Cause Solution Network controller interrupt is shared with the cable or a device... and configure the network controller. The network controller is installed. Cause Solution No active network is defective. Reinstall network drivers. Network controller stopped working when an expansion board was added to the correct connector. The network controller is detected....
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 203
...is not securely connected. Cannot connect to the computer. Verify Network Connectivity, that the Remote System Installation Server contains the NIC drivers for a new expansion board were installed. System setup utility reports unprogrammed EEPROM. Solving Network Problems 193 Table D-11 Solving Network ...conflicts with the embedded NIC. The network controller is securely attached to the network connector and that the drivers were not accidentally deleted when the drivers for your NIC. Cause Unprogrammed EEPROM. Ensure that the cable is securely attached to the correct device...
...is not securely connected. Cannot connect to the computer. Verify Network Connectivity, that the Remote System Installation Server contains the NIC drivers for a new expansion board were installed. System setup utility reports unprogrammed EEPROM. Solving Network Problems 193 Table D-11 Solving Network ...conflicts with the embedded NIC. The network controller is securely attached to the network connector and that the drivers were not accidentally deleted when the drivers for your NIC. Cause Unprogrammed EEPROM. Ensure that the cable is securely attached to the correct device...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 206
... Setup utility and enable booting to the documentation that has been hidden in Security > Device Security. If it is not listed, the probable cause is a driver problem. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see if the device is selected for the device's SATA...
... Setup utility and enable booting to the documentation that has been hidden in Security > Device Security. If it is not listed, the probable cause is a driver problem. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see if the device is selected for the device's SATA...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 207
... out from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Verify that you are not detected or driver is not installed. Cause Solution Drive is fully extended, then remove the disc. Cause Movie may be regionalized for the drive. 3. Movie ... parental lock. Install decoder software. CD or DVD disc is difficult or impossible. Restart the computer and let Windows detect the CD or DVD driver. Solution 1. Damaged media. Solution See the documentation that came with the label facing up. Reinstall media. Try using the correct media for a...
... out from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Verify that you are not detected or driver is not installed. Cause Solution Drive is fully extended, then remove the disc. Cause Movie may be regionalized for the drive. 3. Movie ... parental lock. Install decoder software. CD or DVD disc is difficult or impossible. Restart the computer and let Windows detect the CD or DVD driver. Solution 1. Damaged media. Solution See the documentation that came with the label facing up. Reinstall media. Try using the correct media for a...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 209
Turn off the computer. 2. The correct device driver is not set up properly. You might need to the computer does not work with devices connected to the front panel, refer to the common ... Service Provider (ISP) or refer to the common causes and solutions listed in the following table. The device does not have power. Install the correct driver for assistance. Cause Solution Internet Service Provider (ISP) account is not set up properly. Web browser is not set up properly. Reconnect the modem. Verify...
Turn off the computer. 2. The correct device driver is not set up properly. You might need to the computer does not work with devices connected to the front panel, refer to the common ... Service Provider (ISP) or refer to the common causes and solutions listed in the following table. The device does not have power. Install the correct driver for assistance. Cause Solution Internet Service Provider (ISP) account is not set up properly. Web browser is not set up properly. Reconnect the modem. Verify...
Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business PC
Page 212
... F11 key at startup to back up all data files before running the restore process. CAUTION: Restoring the system will not continue after HP logo screen has appeared. "Illegal Operation has Occurred" error message is certified by Microsoft for your version of Windows. If possible, save... as a result of the following table. Table D-18 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Verify that all the needed device drivers have been installed. ● If you encounter software problems, see program packaging for this information). See the...
... F11 key at startup to back up all data files before running the restore process. CAUTION: Restoring the system will not continue after HP logo screen has appeared. "Illegal Operation has Occurred" error message is certified by Microsoft for your version of Windows. If possible, save... as a result of the following table. Table D-18 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Verify that all the needed device drivers have been installed. ● If you encounter software problems, see program packaging for this information). See the...