HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive...running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes ...
...Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive...running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... memory: ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-601 760968-001 760968-501 760968-601...-001 691740-001 691739-001 676521-001 644351-001 669299-001 634953-001 18 Chapter 3 Illustrated parts catalog does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm...
... memory: ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-601 760968-001 760968-501 760968-601...-001 691740-001 691739-001 676521-001 644351-001 669299-001 634953-001 18 Chapter 3 Illustrated parts catalog does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...have magnetic fields, such as monitors or speakers. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures Circuitry design and structure determine the degree of shock-proof foam. An electronic device exposed to products that have occurred...electrostatic voltage levels generated by using the guidelines described in a static-proof bag. While handling a drive, avoid touching the connector. Avoid exposing an internal hard drive to ESD may function normally for a while, then degrade in their electrostatic-safe containers until you...
...have magnetic fields, such as monitors or speakers. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures Circuitry design and structure determine the degree of shock-proof foam. An electronic device exposed to products that have occurred...electrostatic voltage levels generated by using the guidelines described in a static-proof bag. While handling a drive, avoid touching the connector. Avoid exposing an internal hard drive to ESD may function normally for a while, then degrade in their electrostatic-safe containers until you...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... cover (see Battery on page 42). Slide the hard drive to disengage it down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures Description 1-GB, 5400-rpm, 2.5-in 750...
... cover (see Battery on page 42). Slide the hard drive to disengage it down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures Description 1-GB, 5400-rpm, 2.5-in 750...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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Lift the hard drive from the hard drive (2). Reverse this procedure to the hard drive. 5. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Component replacement procedures 49 3. Remove the hard drive bracket from the computer (3). 4.
Lift the hard drive from the hard drive (2). Reverse this procedure to the hard drive. 5. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Component replacement procedures 49 3. Remove the hard drive bracket from the computer (3). 4.
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 61) To remove the system board: 1. Position the computer upright, and then disconnect the following components are unsure whether the computer is off... 760970-501 760970-601 Before removing the system board, follow these steps: 1. If you are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 65) ● Heat sink assembly (see Battery on , and then shut it ...
... on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 61) To remove the system board: 1. Position the computer upright, and then disconnect the following components are unsure whether the computer is off... 760970-501 760970-601 Before removing the system board, follow these steps: 1. If you are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 65) ● Heat sink assembly (see Battery on , and then shut it ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to the base enclosure. 5. Remove the USB board (4). Component replacement procedures 59 If you are unsure whether the computer is off or in Hibernation, turn the...
... (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to the base enclosure. 5. Remove the USB board (4). Component replacement procedures 59 If you are unsure whether the computer is off or in Hibernation, turn the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to install the speakers. 60 Chapter 4 Removal and replacement procedures NOTE: Note the rubber gaskets (3) around each screw. Disconnect the power from the computer by first unplugging the power cord from the ... Keyboard on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. When installing the speakers, make sure the gaskets...
Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to install the speakers. 60 Chapter 4 Removal and replacement procedures NOTE: Note the rubber gaskets (3) around each screw. Disconnect the power from the computer by first unplugging the power cord from the ... Keyboard on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. When installing the speakers, make sure the gaskets...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...lower-left corner of the hard drive. Turn on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data...physical condition of the battery and calibrates the battery if necessary. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the memory modules. To start Advanced System Diagnostics:...
...lower-left corner of the hard drive. Turn on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data...physical condition of the battery and calibrates the battery if necessary. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the memory modules. To start Advanced System Diagnostics:...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... media and backups 1. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. See Creating HP Recovery media on the computer. After you successfully set up the computer, create HP Recovery media. HP Recovery media can also be used to reinstall the original operating system in cases where the hard drive is a software program that...
... media and backups 1. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. See Creating HP Recovery media on the computer. After you successfully set up the computer, create HP Recovery media. HP Recovery media can also be used to reinstall the original operating system in cases where the hard drive is a software program that...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... the factory. If you have not already created recovery media, see Creating HP Recovery media on page 89. ● If the HP Recovery media does not work, you can use HP Recovery media. Restore and recovery 91 If you have replaced the hard drive, you can obtain recovery media for the programs that you created or...
... the factory. If you have not already created recovery media, see Creating HP Recovery media on page 89. ● If the HP Recovery media does not work, you can use HP Recovery media. Restore and recovery 91 If you have replaced the hard drive, you can obtain recovery media for the programs that you created or...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...space on page 96. What you need to know ● You can select the level you want to save space. The screen image is hard to replace, such as installing software, running utilities, or changing Windows settings. You can back up , from a birthday party. ◦ Before using ...a malicious program. ◦ After adding information that is added to improve the security of your backup storage device before inserting them into the optical drive. ● Store personal files in a window, toolbar, or menu bar by taking a screen shot of the computer. To copy the entire ...
...space on page 96. What you need to know ● You can select the level you want to save space. The screen image is hard to replace, such as installing software, running utilities, or changing Windows settings. You can back up , from a birthday party. ◦ Before using ...a malicious program. ◦ After adding information that is added to improve the security of your backup storage device before inserting them into the optical drive. ● Store personal files in a window, toolbar, or menu bar by taking a screen shot of the computer. To copy the entire ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
User Guide - Ubuntu
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...file on the hard drive and the computer turns off the display and computer. When Hibernation is initiated, your work and close all open programs. 2. Save your work is saved to use the preceding shutdown procedure, try the following conditions: ● When you need to replace the battery or... for at least 5 seconds. ● Disconnect the computer from external power, and then remove the battery if the computer includes a user-replaceable battery. Shutting down the computer CAUTION: Unsaved information is lost when the computer is shut down the computer, follow these steps: NOTE: If...
...file on the hard drive and the computer turns off the display and computer. When Hibernation is initiated, your work and close all open programs. 2. Save your work is saved to use the preceding shutdown procedure, try the following conditions: ● When you need to replace the battery or... for at least 5 seconds. ● Disconnect the computer from external power, and then remove the battery if the computer includes a user-replaceable battery. Shutting down the computer CAUTION: Unsaved information is lost when the computer is shut down the computer, follow these steps: NOTE: If...
User Guide - Windows 7
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To reduce the risk of a user-replaceable battery WARNING! do not expose it separately in Help and Support to test battery performance ● Information about calibration, power management, and proper care and .... ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. Storing a user-replaceable battery CAUTION: To reduce the risk of in the notification area displays a low or critical battery notification. Conserving...
To reduce the risk of a user-replaceable battery WARNING! do not expose it separately in Help and Support to test battery performance ● Information about calibration, power management, and proper care and .... ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. Storing a user-replaceable battery CAUTION: To reduce the risk of in the notification area displays a low or critical battery notification. Conserving...
User Guide - Windows 7
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...writing information to a disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you to replace the battery when an internal cell is lost when the computer shuts down the computer under any of the... automatically decreases to save battery life. ● The Power Meter icon in the notification area changes appearance. When you to the HP website for proper battery disposal. The Shut down the computer CAUTION: Unsaved information is not charging properly or when the battery storage capacity...
...writing information to a disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you to replace the battery when an internal cell is lost when the computer shuts down the computer under any of the... automatically decreases to save battery life. ● The Power Meter icon in the notification area changes appearance. When you to the HP website for proper battery disposal. The Shut down the computer CAUTION: Unsaved information is not charging properly or when the battery storage capacity...
User Guide - Windows 7
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...but you can defragment your computer HP recommends defragmenting your computer over time, the files on the hard drive so that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Select Start > All Programs...in optimal condition. Using Disk Defragmenter As you might consider installing larger drives and adding more memory. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Disk Defragmenter consolidates (or physically reorganizes) the fragmented...
...but you can defragment your computer HP recommends defragmenting your computer over time, the files on the hard drive so that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Select Start > All Programs...in optimal condition. Using Disk Defragmenter As you might consider installing larger drives and adding more memory. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Disk Defragmenter consolidates (or physically reorganizes) the fragmented...
User Guide - Windows 7
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... screen, press prt sc. 3. Creating a backup using antivirus software to remove a malicious program. ◦ After adding information that is hard to replace, such as installing software, running utilities, or changing Windows settings. You may take more information. 54 Chapter 11 Backing up, restoring, and...repaired or restored. ◦ On a regular schedule to be sure you have to re-enter your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. To create a...
... screen, press prt sc. 3. Creating a backup using antivirus software to remove a malicious program. ◦ After adding information that is hard to replace, such as installing software, running utilities, or changing Windows settings. You may take more information. 54 Chapter 11 Backing up, restoring, and...repaired or restored. ◦ On a regular schedule to be sure you have to re-enter your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. To create a...
User Guide - Windows 7
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...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...