HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or...Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...
...Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or...Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...
HP 15 Notebook PC Maintenance and Service Guide
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...computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. You may need the information when travelling internationally or when you replace the module and then receive a warning message, remove the module to display the... System Information screen, which provides the product name and serial number of the tablet or on the bottom...
...computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. You may need the information when travelling internationally or when you replace the module and then receive a warning message, remove the module to display the... System Information screen, which provides the product name and serial number of the tablet or on the bottom...
HP 15 Notebook PC Maintenance and Service Guide
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...From the Start screen, type help, and then select Help and Support. Handle these recovery tools carefully, and keep them in cases where the hard drive is a software program that offers a way to create recovery media after you successfully set up the computer, create HP Recovery media. they...be created. Use the Windows tools to create system restore points and create backups of the HP Recovery partition on page 78. 2. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. HP Recovery media can be used to reinstall the original operating system in a safe place. ...
...From the Start screen, type help, and then select Help and Support. Handle these recovery tools carefully, and keep them in cases where the hard drive is a software program that offers a way to create recovery media after you successfully set up the computer, create HP Recovery media. they...be created. Use the Windows tools to create system restore points and create backups of the HP Recovery partition on page 78. 2. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. HP Recovery media can be used to reinstall the original operating system in a safe place. ...
HP 15 Notebook PC Maintenance and Service Guide
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For more information, see Creating HP Recovery media on -screen instructions. If you have not already created recovery media, see Recovering using the HP Recovery partition (select models only). What you need for recovery discs or a recovery USB flash drive. See the Worldwide ...you have not already created recovery media, see Creating HP Recovery media on page 81. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to the replacement drive. For more information, see Creating HP Recovery media on page 80. ● If you ...
For more information, see Creating HP Recovery media on -screen instructions. If you have not already created recovery media, see Recovering using the HP Recovery partition (select models only). What you need for recovery discs or a recovery USB flash drive. See the Worldwide ...you have not already created recovery media, see Creating HP Recovery media on page 81. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to the replacement drive. For more information, see Creating HP Recovery media on page 80. ● If you ...
User Guide
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...then receive a warning message, remove the module to update or troubleshoot the operating system. HP platforms preinstalled with the computer. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the product number or the model... number. You may need when you may need the Product Key to restore computer functionality, and then contact support through Help and Support. From the Start screen, type...
...then receive a warning message, remove the module to update or troubleshoot the operating system. HP platforms preinstalled with the computer. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the product number or the model... number. You may need when you may need the Product Key to restore computer functionality, and then contact support through Help and Support. From the Start screen, type...
User Guide
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... After the connection is off . 2. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that the WLAN device is a security-enabled WLAN, you want to connect to a wireless network 19 NOTE: On...list of a wireless router or access point. A firewall checks information and requests that is white. Some networks use a combination of the screen to enter a security code. ● Use a firewall. Wireless encryption uses security settings to encrypt and decrypt data that are sent to ...
... After the connection is off . 2. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that the WLAN device is a security-enabled WLAN, you want to connect to a wireless network 19 NOTE: On...list of a wireless router or access point. A firewall checks information and requests that is white. Some networks use a combination of the screen to enter a security code. ● Use a firewall. Wireless encryption uses security settings to encrypt and decrypt data that are sent to ...
User Guide
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... on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the list. Turn the computer upside down the computer through Windows before...or critical battery level. Pivot the battery (2) upward and remove it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant provides the following tools and information about the battery: 36 Chapter 6 ...
... on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the list. Turn the computer upside down the computer through Windows before...or critical battery level. Pivot the battery (2) upward and remove it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant provides the following tools and information about the battery: 36 Chapter 6 ...
User Guide
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...to AC external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. Replace the discharged user-replaceable battery with internal hard drives ● When ... charging properly or when the battery storage capacity has reached a weak condition. Exit Hibernation by an HP warranty, instructions include a warranty ID. Replacing a user-replaceable battery Battery Check in a cool, dry place to high temperatures for proper battery disposal. Running on...
...to AC external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. Replace the discharged user-replaceable battery with internal hard drives ● When ... charging properly or when the battery storage capacity has reached a weak condition. Exit Hibernation by an HP warranty, instructions include a warranty ID. Replacing a user-replaceable battery Battery Check in a cool, dry place to high temperatures for proper battery disposal. Running on...
User Guide
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...adapter to a USB or video port ● When the computer will be replaced. Shut down the computer under any of the following symptoms when it into an AC outlet. 3. Be sure to charge. ● The screen brightness increases. ● The power meter icon on , the AC adapter is...changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that the connections are secure. ●...
...adapter to a USB or video port ● When the computer will be replaced. Shut down the computer under any of the following symptoms when it into an AC outlet. 3. Be sure to charge. ● The screen brightness increases. ● The power meter icon on , the AC adapter is...changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that the connections are secure. ●...
User Guide
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... . Right-click the Start button in the lower-left corner of the screen to use the preceding shutdown procedures, try the following emergency procedures in Hibernation, you can turn off the computer with a user-replaceable battery, remove the battery. 40 Chapter 6 Managing power Save your work... and close all open programs. 2. or - From the Start screen, point to the upper-right or lower-right corner of the screen, select Shut down, and then select Shut down...
... . Right-click the Start button in the lower-left corner of the screen to use the preceding shutdown procedures, try the following emergency procedures in Hibernation, you can turn off the computer with a user-replaceable battery, remove the battery. 40 Chapter 6 Managing power Save your work... and close all open programs. 2. or - From the Start screen, point to the upper-right or lower-right corner of the screen, select Shut down, and then select Shut down...
User Guide
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...hour to keep your work area. To run Disk Defragmenter: 1. Adding or replacing memory modules Adding memory can improve the performance of your computer by using ...computer to locate files, thus slowing down the computer. Follow the on -screen instructions. Improving performance You can help the computer run on your physical work..., steps to run Disk Defragmenter on solid-state drives. From the Start screen, select disk, and then select Manage your apps to free up disk ...From the Start screen, type disk. 3. For additional information, access the Disk Defragmenter software Help. ...
...hour to keep your work area. To run Disk Defragmenter: 1. Adding or replacing memory modules Adding memory can improve the performance of your computer by using ...computer to locate files, thus slowing down the computer. Follow the on -screen instructions. Improving performance You can help the computer run on your physical work..., steps to run Disk Defragmenter on solid-state drives. From the Start screen, select disk, and then select Manage your apps to free up disk ...From the Start screen, type disk. 3. For additional information, access the Disk Defragmenter software Help. ...
User Guide
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... If you would not be getting the most recent gaming software. Replace the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Updating programs and drivers HP recommends that you would like to update your programs and drivers on... a regular basis. Go to http://www.hp.com/support to safely clean your equipment. From the Start screen, type support, and then select the HP Support Assistant app. 2. Without the latest driver, you update your program and drivers, follow...
... If you would not be getting the most recent gaming software. Replace the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Updating programs and drivers HP recommends that you would like to update your programs and drivers on... a regular basis. Go to http://www.hp.com/support to safely clean your equipment. From the Start screen, type support, and then select the HP Support Assistant app. 2. Without the latest driver, you update your program and drivers, follow...
User Guide
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...software applications. ● Factory Reset-Restores the computer to perform system recovery if the hard drive becomes corrupted. From the Start screen, type help, and then select Help and Support. Handle these recovery tools carefully, and keep them in cases where the hard ... step creates a backup of personal information. HP Recovery media you must have an optical drive with HP Recovery Manager software. Creating recovery media and backups 55 Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. they are not compatible with DVD writer ...
...software applications. ● Factory Reset-Restores the computer to perform system recovery if the hard drive becomes corrupted. From the Start screen, type help, and then select Help and Support. Handle these recovery tools carefully, and keep them in cases where the hard ... step creates a backup of personal information. HP Recovery media you must have an optical drive with HP Recovery Manager software. Creating recovery media and backups 55 Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. they are not compatible with DVD writer ...
User Guide
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...and all information from the hard drive and re-creating the partitions. If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. This type of recovery can obtain recovery media for your system from one of the following recovery options: ● System...and then configures the settings for recovery discs or a recovery USB flash drive. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to its original factory state by deleting all hardware-related drivers and...
...and all information from the hard drive and re-creating the partitions. If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. This type of recovery can obtain recovery media for your system from one of the following recovery options: ● System...and then configures the settings for recovery discs or a recovery USB flash drive. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to its original factory state by deleting all hardware-related drivers and...
User Guide
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... 7 AC adapter, testing 39 action keys decrease screen brightness 32 Help and Support 32 identifying 12 increase screen brightness 32 next track or section 33 play, pause, resume 33 previous track or section 33 switch screen image 32 volume down 33 volume mute 33 volume...replacing 38 storing 38 battery cover, identifying 13 battery information, finding 36 battery lock, locks and unlocks the battery 13 battery power 36 battery release latch 13 battery temperature 38 BIOS determining version 52 downloading an update 53 updating 52 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP...
... 7 AC adapter, testing 39 action keys decrease screen brightness 32 Help and Support 32 identifying 12 increase screen brightness 32 next track or section 33 play, pause, resume 33 previous track or section 33 switch screen image 32 volume down 33 volume mute 33 volume...replacing 38 storing 38 battery cover, identifying 13 battery information, finding 36 battery lock, locks and unlocks the battery 13 battery power 36 battery release latch 13 battery temperature 38 BIOS determining version 52 downloading an update 53 updating 52 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP...