Quick Reference Guide
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... real-time health scans of your computing environment Dell Support Utility The Dell Support Utility is necessary for components, such as memory, the hard drive, and the operating system • Customer Care - Access the Dell Support Utility from technicians, online courses, and frequently... asked questions, hot topics, and general health of your Dell computer. Certified drivers, patches, and...
... real-time health scans of your computing environment Dell Support Utility The Dell Support Utility is necessary for components, such as memory, the hard drive, and the operating system • Customer Care - Access the Dell Support Utility from technicians, online courses, and frequently... asked questions, hot topics, and general health of your Dell computer. Certified drivers, patches, and...
Quick Reference Guide
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.... Restricting the airflow can damage the computer or cause a fire. 1 2 6 5 1 battery-bay latch release 4 docking-device connector 4 3 2 battery 5 fan air vents 12 Quick Reference Guide 3 memory module cover 6 hard drive Do not store your computer in the air vents.
.... Restricting the airflow can damage the computer or cause a fire. 1 2 6 5 1 battery-bay latch release 4 docking-device connector 4 3 2 battery 5 fan air vents 12 Quick Reference Guide 3 memory module cover 6 hard drive Do not store your computer in the air vents.
Quick Reference Guide
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...page 17) NOTE: It is used, you use the AC adapter to connect your new computer to help preserve BIOS settings, operate your Dell™ portable computer with your computer. CAUTION: Misuse of the battery may increase the risk of your computer. Do not puncture, incinerate...also set power management options to , the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other computers with the main battery installed at all ...
...page 17) NOTE: It is used, you use the AC adapter to connect your new computer to help preserve BIOS settings, operate your Dell™ portable computer with your computer. CAUTION: Misuse of the battery may increase the risk of your computer. Do not puncture, incinerate...also set power management options to , the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other computers with the main battery installed at all ...
Quick Reference Guide
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...questions that came with your computer and try again. If the Pre-boot System Assessment completes successfully, you will receive the message, "Booting Dell Diagnostic Utility Partition.Press any key to wait until you see a message stating that is connected to be powered down and restart the ...see the Microsoft® Windows® desktop; NOTE: The next steps change the boot sequence for one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start -up, the computer boots according to an electrical outlet that ...
...questions that came with your computer and try again. If the Pre-boot System Assessment completes successfully, you will receive the message, "Booting Dell Diagnostic Utility Partition.Press any key to wait until you see a message stating that is connected to be powered down and restart the ...see the Microsoft® Windows® desktop; NOTE: The next steps change the boot sequence for one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start -up, the computer boots according to an electrical outlet that ...
Quick Reference Guide
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...the tests to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If you contact Dell, technical support will ask for the option you want . Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you... can take 10 to run a more . Write down the error code and problem description and contact Dell (see "Contacting Dell" in the computer. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your computer is recommended that you...
...the tests to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If you contact Dell, technical support will ask for the option you want . Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you... can take 10 to run a more . Write down the error code and problem description and contact Dell (see "Contacting Dell" in the computer. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your computer is recommended that you...
Quick Reference Guide
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...to the Main Menu screen. Allows you run a test from system setup, memory, and various internal tests, and it displays the information in the device list in the following table for more information. To exit the Dell Diagnostics and restart the computer, close the test screen to return to your... 4 If you to customize the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Describes the test and may not display the names of the test and any error conditions encountered.
...to the Main Menu screen. Allows you run a test from system setup, memory, and various internal tests, and it displays the information in the device list in the following table for more information. To exit the Dell Diagnostics and restart the computer, close the test screen to return to your... 4 If you to customize the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Describes the test and may not display the names of the test and any error conditions encountered.
User's Guide
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... 76 Accessing the Dell Support Utility 76 Clicking the Dell Support Icon 76 Double-Clicking the Dell Support Icon 77 Drive Problems 77 CD and DVD drive problems 78 Hard drive problems 78 E-Mail, Modem, and Internet Problems 79 Error Messages 80 ... crashes repeatedly 85 A program is designed for an earlier Microsoft® Windows® operating system 85 A solid blue screen appears 85 Other software problems 85 Memory Problems 86 Network Problems 86 General 86 PC Card or ExpressCard Problems 87 Power Problems 87 Ensuring Sufficient Power for Your Computer 88 Docking Power...
... 76 Accessing the Dell Support Utility 76 Clicking the Dell Support Icon 76 Double-Clicking the Dell Support Icon 77 Drive Problems 77 CD and DVD drive problems 78 Hard drive problems 78 E-Mail, Modem, and Internet Problems 79 Error Messages 80 ... crashes repeatedly 85 A program is designed for an earlier Microsoft® Windows® operating system 85 A solid blue screen appears 85 Other software problems 85 Memory Problems 86 Network Problems 86 General 86 PC Card or ExpressCard Problems 87 Power Problems 87 Ensuring Sufficient Power for Your Computer 88 Docking Power...
User's Guide
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... 107 Before Working Inside Your Computer 107 Hard Drive 108 Returning a Hard Drive to Dell 110 Media Bay 110 Removing the Device Security Screw 110 Removing and Installing Media Bay Devices 111 Hinge Cover 112 Keyboard 113 Memory 115 Subscriber Identity Module (SIM) Card 119 Wireless Cards 119 Wireless Local Area Network...
... 107 Before Working Inside Your Computer 107 Hard Drive 108 Returning a Hard Drive to Dell 110 Media Bay 110 Removing the Device Security Screw 110 Removing and Installing Media Bay Devices 111 Hinge Cover 112 Keyboard 113 Memory 115 Subscriber Identity Module (SIM) Card 119 Wireless Cards 119 Wireless Local Area Network...
User's Guide
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... and software updates • Notebook System Software (NSS)- NOTE: The support.dell.com user interface may vary depending on your computer, you reinstall the operating system for components, such as memory, the hard drive, and the operating system • Customer Care - Frequently... asked questions Dell Support Website - Service call and order status, warranty, and repair information • ...
... and software updates • Notebook System Software (NSS)- NOTE: The support.dell.com user interface may vary depending on your computer, you reinstall the operating system for components, such as memory, the hard drive, and the operating system • Customer Care - Frequently... asked questions Dell Support Website - Service call and order status, warranty, and repair information • ...
User's Guide
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... V I V E - Lets you can damage the computer or cause a fire. See the Dell documentation that contains the second memory module (see "Using a Battery" on the fan when the computer gets hot. Fan noise is... data. See "Replacing the Battery" on page 115). When a battery is running. Bottom View 6 1 2 5 1 battery-bay latch release 4 docking-device connector 4 3 2 battery 5 fan air vents 3 memory module cover 6 hard drive B A T T E R Y - B A Y L A T C H R E L E A S E - Covers the compartment that came with the fan or the computer. M E M O R Y M O D U L E C O V E R - F A N A I...
... V I V E - Lets you can damage the computer or cause a fire. See the Dell documentation that contains the second memory module (see "Using a Battery" on the fan when the computer gets hot. Fan noise is... data. See "Replacing the Battery" on page 115). When a battery is running. Bottom View 6 1 2 5 1 battery-bay latch release 4 docking-device connector 4 3 2 battery 5 fan air vents 3 memory module cover 6 hard drive B A T T E R Y - B A Y L A T C H R E L E A S E - Covers the compartment that came with the fan or the computer. M E M O R Y M O D U L E C O V E R - F A N A I...
User's Guide
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...set power management options to , the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other computers with your computer. You can install ...as standard equipment in the media bay to connect your computer. Using a Battery Battery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that you connect your computer to an ...
...set power management options to , the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other computers with your computer. You can install ...as standard equipment in the media bay to connect your computer. Using a Battery Battery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that you connect your computer to an ...
User's Guide
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... 1024 by 768 pixels. 3 Click the drop-down to increase or decrease the volume. Adjusting the Volume NOTE: When the speakers are using too much memory and preventing DVD playback, adjust the display properties. 1 Click Start→Control Panel→Display. 2 Click Settings and click and drag the bar in the...
... 1024 by 768 pixels. 3 Click the drop-down to increase or decrease the volume. Adjusting the Volume NOTE: When the speakers are using too much memory and preventing DVD playback, adjust the display properties. 1 Click Start→Control Panel→Display. 2 Click Settings and click and drag the bar in the...
User's Guide
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.... During normal operation, the keyboard status lights display the current status (on page 115). • If the problem persists, contact Dell Support. Diagnostic Light Codes During POST To troubleshoot a problem with your computer, read the sequence of the keyboard status lights in this...malfunctions the individual lights display a status of the lights to help identify the problem. If the computer starts normally, continue to install additional memory modules (one module and restart the computer. If the computer malfunctions, however, you can use the status of either On , Off ...
.... During normal operation, the keyboard status lights display the current status (on page 115). • If the problem persists, contact Dell Support. Diagnostic Light Codes During POST To troubleshoot a problem with your computer, read the sequence of the keyboard status lights in this...malfunctions the individual lights display a status of the lights to help identify the problem. If the computer starts normally, continue to install additional memory modules (one module and restart the computer. If the computer malfunctions, however, you can use the status of either On , Off ...
User's Guide
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... • Reseat the LCD cable (see your computer. • If the problem persists, contact Dell Support. has occurred. Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If two or more memory modules are installed, remove the modules, then reinstall one at a time) until you have identified...
... • Reseat the LCD cable (see your computer. • If the problem persists, contact Dell Support. has occurred. Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If two or more memory modules are installed, remove the modules, then reinstall one at a time) until you have identified...
User's Guide
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...press to run. b Press and hold the key while powering the computer on your computer. 7 When the Dell Diagnostics Main Menu screen appears, select the test you see "Contacting Dell" on your computer and try again. If the Pre-boot System Assessment completes successfully, you wait too long ...; NOTE: Before attempting option B, the computer must be powered down and restart the computer. then, shut down your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to wait until you want to proceed. 6 Select Run the 32 Bit...
...press to run. b Press and hold the key while powering the computer on your computer. 7 When the Dell Diagnostics Main Menu screen appears, select the test you see "Contacting Dell" on your computer and try again. If the Pre-boot System Assessment completes successfully, you wait too long ...; NOTE: Before attempting option B, the computer must be powered down and restart the computer. then, shut down your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to wait until you want to proceed. 6 Select Run the 32 Bit...
User's Guide
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...If a problem is located at the top of each test screen. NOTE: The Service Tag for more . Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you have selected the Test System option from the main menu, the ... encountered, error codes, and the problem description. Write down the error code and problem description and contact Dell (see "Contacting Dell" on a symptom of devices in the system. If you contact Dell, technical support will ask for your Service Tag. 4 If you run . Troubleshooting 75 This typically can...
...If a problem is located at the top of each test screen. NOTE: The Service Tag for more . Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you have selected the Test System option from the main menu, the ... encountered, error codes, and the problem description. Write down the error code and problem description and contact Dell (see "Contacting Dell" on a symptom of devices in the system. If you contact Dell, technical support will ask for your Service Tag. 4 If you run . Troubleshooting 75 This typically can...
User's Guide
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... The device list may indicate requirements for your computing environment. NOTE: If the Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from system setup, memory, and various internal tests, and it displays the information in the device list ...in the left pane of the screen. Allows you click, double-click, or right-click the icon. To exit the Dell Diagnostics and restart the computer, close the ...
... The device list may indicate requirements for your computing environment. NOTE: If the Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from system setup, memory, and various internal tests, and it displays the information in the device list ...in the left pane of the screen. Allows you click, double-click, or right-click the icon. To exit the Dell Diagnostics and restart the computer, close the ...
User's Guide
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... tests in the proper place, and used the correct pathname. The file that you complete these characters in the hard drive bay (see "Dell Support Utility" on page 115). A memory module may be faulty or improperly seated. The operating system is too full. D I S K D R I V E C O N F I G U R A T I Z E H A S C H A N G E D - D E C R E A S I N G A V A I N G C H A R A C T E R S Do not use a larger capacity disk. Reinsert the card...
... tests in the proper place, and used the correct pathname. The file that you complete these characters in the hard drive bay (see "Dell Support Utility" on page 115). A memory module may be faulty or improperly seated. The operating system is too full. D I S K D R I V E C O N F I G U R A T I Z E H A S C H A N G E D - D E C R E A S I N G A V A I N G C H A R A C T E R S Do not use a larger capacity disk. Reinsert the card...
User's Guide
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... S T U C K K E Y F A I N G V A L U E - M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I L U R E - If the error message still appears, see "Dell Diagnostics" on page 93). M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I O N - Reinstall the memory modules (see "Dell Diagnostics" on page 115) and, if necessary, replace Troubleshooting 81 Run the Hard-Disk Drive tests in the...drive, and restart the computer. Reinstall the memory modules (see "Dell Diagnostics" on page 115) and, if ...
... S T U C K K E Y F A I N G V A L U E - M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I L U R E - If the error message still appears, see "Dell Diagnostics" on page 93). M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I O N - Reinstall the memory modules (see "Dell Diagnostics" on page 115) and, if necessary, replace Troubleshooting 81 Run the Hard-Disk Drive tests in the...drive, and restart the computer. Reinstall the memory modules (see "Dell Diagnostics" on page 115) and, if ...
User's Guide
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... may require recharging. S H U T D O W N F A I L E D - O F - The reserve battery that the drive is your computer to an electrical outlet to charge the battery. TI M E R C H I P C O U N T E R 2 F A I L U R E - Reinstall the memory modules (see "Contacting Dell" on page 93). The computer cannot find a specific track on the hard drive. See the Help and Support Center for installation instructions. TI M E - M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I L A B L E - The...
... may require recharging. S H U T D O W N F A I L E D - O F - The reserve battery that the drive is your computer to an electrical outlet to charge the battery. TI M E R C H I P C O U N T E R 2 F A I L U R E - Reinstall the memory modules (see "Contacting Dell" on page 93). The computer cannot find a specific track on the hard drive. See the Help and Support Center for installation instructions. TI M E - M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I L A B L E - The...