Quick Reference Guide
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... 35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft...
... 35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft...
Quick Reference Guide
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...a Problem section, click Hardware Troubleshooter. It is recommended that best describes the problem and follow the remaining troubleshooting steps. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. To start the Hardware Troubleshooter: Windows XP: 1 Click Start... of the procedures in Lockups and Software Problems (see "Lockups and Software Problems" on Dell computers. NOTICE: The Dell Diagnostics works only on page 46) and run the Dell Diagnostics before you begin . In the Hardware Troubleshooter list, select the option that shipped ...
...a Problem section, click Hardware Troubleshooter. It is recommended that best describes the problem and follow the remaining troubleshooting steps. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. To start the Hardware Troubleshooter: Windows XP: 1 Click Start... of the procedures in Lockups and Software Problems (see "Lockups and Software Problems" on Dell computers. NOTICE: The Dell Diagnostics works only on page 46) and run the Dell Diagnostics before you begin . In the Hardware Troubleshooter list, select the option that shipped ...
Quick Reference Guide
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Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. NOTE: If you wait too ... change the boot sequence for one time only. then, shut down and restart the computer. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see a message stating...properly. 2 Turn on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. Select...
Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. NOTE: If you wait too ... change the boot sequence for one time only. then, shut down and restart the computer. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see a message stating...properly. 2 Turn on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. Select...
Quick Reference Guide
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... Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the device drivers do not conflict with the operating system installed on your keyboard or moving your computer. 2 In the Welcome screen, click ... A solid blue screen appears TURN THE COMPUTER OFF - BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to support.dell.com/technicalupdate. 48 Troubleshooting See the software documentation for content, format, and how frequently you are unable to get a response by pressing...
... Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the device drivers do not conflict with the operating system installed on your keyboard or moving your computer. 2 In the Welcome screen, click ... A solid blue screen appears TURN THE COMPUTER OFF - BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to support.dell.com/technicalupdate. 48 Troubleshooting See the software documentation for content, format, and how frequently you are unable to get a response by pressing...
Quick Reference Guide
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...System Properties window, click the Hardware tab, and click Device Manager. If you may appear. Scroll down the list to see "Reinstalling Drivers and Utilities" on the computer, click Continue; If an exclamation point is the source of your administrator to the device name, you... administrator on page 52). Reinstalling Software 51 NOTE: The User Account Control window may need to reinstall the driver or install a new driver (see if any device, identify whether the driver is next to continue. Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer...
...System Properties window, click the Hardware tab, and click Device Manager. If you may appear. Scroll down the list to see "Reinstalling Drivers and Utilities" on the computer, click Continue; If an exclamation point is the source of your administrator to the device name, you... administrator on page 52). Reinstalling Software 51 NOTE: The User Account Control window may need to reinstall the driver or install a new driver (see if any device, identify whether the driver is next to continue. Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer...
Quick Reference Guide
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...for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media. If you installed the new driver. Returning to step 2....first time to the operating state that existed before you install drivers obtained from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media provide approved drivers for Dell™ computers. Windows Vista: 1 Click the Windows Vista Start...
...for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media. If you installed the new driver. Returning to step 2....first time to the operating state that existed before you install drivers obtained from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media provide approved drivers for Dell™ computers. Windows Vista: 1 Click the Windows Vista Start...
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...your operating system. For drivers information, see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. Manually Reinstalling Drivers After extracting the driver files to enter the Device Manager. If those drivers are used by your ...restart the computer. 4 When you installed additional hardware, the drivers for hardware that came with the device. NOTE: In most cases, the Drivers and Utilities program starts running automatically. Reinstalling Software 53 A message stating that the Resource media is not required ...
...your operating system. For drivers information, see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. Manually Reinstalling Drivers After extracting the driver files to enter the Device Manager. If those drivers are used by your ...restart the computer. 4 When you installed additional hardware, the drivers for hardware that came with the device. NOTE: In most cases, the Drivers and Utilities program starts running automatically. Reinstalling Software 53 A message stating that the Resource media is not required ...
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...data on the hard drive. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell™ Factory Image Restore (Microsoft Windows Vista® only) returns your computer. Use the media only if System Restore did not...; Windows® System Restore returns your operating system. Use Dell Factory Image Restore only if System Restore did not resolve your computer are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software. 6 Click Browse and browse to the location to which...
...data on the hard drive. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell™ Factory Image Restore (Microsoft Windows Vista® only) returns your computer. Use the media only if System Restore did not...; Windows® System Restore returns your operating system. Use Dell Factory Image Restore only if System Restore did not resolve your computer are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software. 6 Click Browse and browse to the location to which...
Quick Reference Guide
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...options restore your hard drive to restore your operating system problem. regardless of free hard-disk space available, System Restore is unchecked. Use Dell Factory Image Restore (Microsoft Windows Vista only) as the last method to the operating state it was in certain countries or on the ...hard drive and removes any programs or drivers installed after you purchased the computer. When the Dell logo appears, press several times to Windows XP. Enabling System Restore NOTE: Windows Vista does not disable System ...
...options restore your hard drive to restore your operating system problem. regardless of free hard-disk space available, System Restore is unchecked. Use Dell Factory Image Restore (Microsoft Windows Vista only) as the last method to the operating state it was in certain countries or on the ...hard drive and removes any programs or drivers installed after you purchased the computer. When the Dell logo appears, press several times to Windows XP. Enabling System Restore NOTE: Windows Vista does not disable System ...
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... not want to continue reformatting the hard drive and restoring the system software to a Previous Device Driver Version" on your operating system to select Dell Factory Tools, then Dell Factory Image Restore. NOTICE: Before performing the installation, back up all data files on page 52...screen appears. 6 On the Dell Factory Restore Image welcome screen, click Next. The Confirm Data Deletion screen appears. To access the command prompt, type administrator in before you want to proceed with a newly installed driver, first try using Windows Device Driver Rollback. 3 In the System ...
... not want to continue reformatting the hard drive and restoring the system software to a Previous Device Driver Version" on your operating system to select Dell Factory Tools, then Dell Factory Image Restore. NOTICE: Before performing the installation, back up all data files on page 52...screen appears. 6 On the Dell Factory Restore Image welcome screen, click Next. The Confirm Data Deletion screen appears. To access the command prompt, type administrator in before you want to proceed with a newly installed driver, first try using Windows Device Driver Rollback. 3 In the System ...
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...The reinstallation process can take 1 to 2 hours to load any key to complete the installation. 58 Reinstalling Software NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. then, shut down your computer and try again. NOTE: The next ...the boot sequence for one time only. To reinstall Windows, you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer. When the DELL logo appears, press immediately. Depending on the screen to Boot from CD-ROM, and ...
...The reinstallation process can take 1 to 2 hours to load any key to complete the installation. 58 Reinstalling Software NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. then, shut down your computer and try again. NOTE: The next ...the boot sequence for one time only. To reinstall Windows, you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer. When the DELL logo appears, press immediately. Depending on the screen to Boot from CD-ROM, and ...
Quick Reference Guide
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... Information NOTE: Some features or media may be available in certain countries. NOTE: Additional information may ship with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may be included on your media to provide last...
... Information NOTE: Some features or media may be available in certain countries. NOTE: Additional information may ship with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may be included on your media to provide last...
Quick Reference Guide
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... Technical Update Service, 48 Dell Diagnostics, 42 starting from the Drivers and Utilities media, 43 starting from your hard drive, 43 Dell Factory Image Restore, 56 Dell Technology Guide, 68 DellConnect, 60 diagnostics beep codes, 34 Dell, 42 power lights, 33 documentation, 67 Dell Technology Guide, 68 Service Manual, 68 drivers, 51 Drivers and Utilities media, 67 identifying...
... Technical Update Service, 48 Dell Diagnostics, 42 starting from the Drivers and Utilities media, 43 starting from your hard drive, 43 Dell Factory Image Restore, 56 Dell Technology Guide, 68 DellConnect, 60 diagnostics beep codes, 34 Dell, 42 power lights, 33 documentation, 67 Dell Technology Guide, 68 Service Manual, 68 drivers, 51 Drivers and Utilities media, 67 identifying...
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...finding information, 67 front view, 7 I Internet connecting, 16 setting up, 16 Wi-Fi Catcher network locator, 11 wireless switch, 11 M media Drivers and Utilities, 67 operating system, 67 memory troubleshooting, 46 70 Index N networks connecting, 15 overview, 15 Wi-Fi Catcher network locator, 11 ...wireless switch, 11 Notebook System Software, 67 O operating system Dell Factory Image Restore, 56 media, 57, 67 product key, 68 reinstalling, 67 System Restore, 54 P phone numbers, 65 power power light conditions...
...finding information, 67 front view, 7 I Internet connecting, 16 setting up, 16 Wi-Fi Catcher network locator, 11 wireless switch, 11 M media Drivers and Utilities, 67 operating system, 67 memory troubleshooting, 46 70 Index N networks connecting, 15 overview, 15 Wi-Fi Catcher network locator, 11 ...wireless switch, 11 Notebook System Software, 67 O operating system Dell Factory Image Restore, 56 media, 57, 67 product key, 68 reinstalling, 67 System Restore, 54 P phone numbers, 65 power power light conditions...
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...service, 60 System Restore, 54 enabling, 56 T transferring information to a new computer, 17 troubleshooting, 33, 68 blue screen, 48 computer not responding, 46 Dell Diagnostics, 42 troubleshooting (continued) error messages, 35 memory, 46 power, 44 power light conditions, 44 power lights, 33 program crashes, 46 programs and Windows... previous state, 54 software, 46-48 tips, 44 U updates software and hardware, 48 V view back, 9 front, 7 W Windows License label, 68 Windows Vista Dell Factory Image Restore, 56 Device Driver Rollback, 52 Program Compatibility wizard, 47 reinstalling, 67 Index 71
...service, 60 System Restore, 54 enabling, 56 T transferring information to a new computer, 17 troubleshooting, 33, 68 blue screen, 48 computer not responding, 46 Dell Diagnostics, 42 troubleshooting (continued) error messages, 35 memory, 46 power, 44 power light conditions, 44 power lights, 33 program crashes, 46 programs and Windows... previous state, 54 software, 46-48 tips, 44 U updates software and hardware, 48 V view back, 9 front, 7 W Windows License label, 68 Windows Vista Dell Factory Image Restore, 56 Device Driver Rollback, 52 Program Compatibility wizard, 47 reinstalling, 67 Index 71
Quick Reference Guide
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Windows Vista (continued) returning to a previous device driver version, 52 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 17 reinstalling, 67 returning to a previous device driver version, 52 setting up Internet connection, 16 System Restore, 54 wizards Files and Settings Transfer Wizard, 17 Program Compatibility wizard, 47 72 Index
Windows Vista (continued) returning to a previous device driver version, 52 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 17 reinstalling, 67 returning to a previous device driver version, 52 setting up Internet connection, 16 System Restore, 54 wizards Files and Settings Transfer Wizard, 17 Program Compatibility wizard, 47 72 Index
Service Manual
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... base assembly (see your Setup and Quick Reference Guide). Turn the computer over so the top side is fully seated. l Use the Drivers and Utilities media to install the drivers and utilities for information). Replace the battery. 7. If it is up, open the display, and start your Setup and Quick Reference Guide...
... base assembly (see your Setup and Quick Reference Guide). Turn the computer over so the top side is fully seated. l Use the Drivers and Utilities media to install the drivers and utilities for information). Replace the battery. 7. If it is up, open the display, and start your Setup and Quick Reference Guide...
Service Manual
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... NOTE: Alternatively, you see the Regulatory Compliance Homepage at startup to boot to the previous menu. 5. NOTE: The Drivers and Utilities media is located on a separate diagnostic utility partition on Dell computers. Press any key to return to the diagnostic utility partition and run (see Starting the... Dell Diagnostics From the Drivers and Utilities Media). 3. In the Fix a Problem section, click Hardware Troubleshooter. 4. Type hardware troubleshooter in system setup and is ...
... NOTE: Alternatively, you see the Regulatory Compliance Homepage at startup to boot to the previous menu. 5. NOTE: The Drivers and Utilities media is located on a separate diagnostic utility partition on Dell computers. Press any key to return to the diagnostic utility partition and run (see Starting the... Dell Diagnostics From the Drivers and Utilities Media). 3. In the Fix a Problem section, click Hardware Troubleshooter. 4. Type hardware troubleshooter in system setup and is ...
Service Manual
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...continue to wait until you see the Dell™ Technology Guide on the screen. 6. Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter system setup to the Dell Diagnostics Main Menu. 7. Insert the Drivers and Utilities media into the optical ... down - Remove the Drivers and Utilities media from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media). Close the Main Menu window to Run the 32 Bit Dell Diagnostics. 7. Press to exit the Dell Diagnostics and restart the computer...
...continue to wait until you see the Dell™ Technology Guide on the screen. 6. Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter system setup to the Dell Diagnostics Main Menu. 7. Insert the Drivers and Utilities media into the optical ... down - Remove the Drivers and Utilities media from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media). Close the Main Menu window to Run the 32 Bit Dell Diagnostics. 7. Press to exit the Dell Diagnostics and restart the computer...
Service Manual
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...for troubleshooting information l Ensure that the device drivers do not conflict with the memory. l Run the Dell Diagnostics (see Replacing a Memory Module). If necessary, install additional memory (see Dell™ Diagnostics). l Run the Dell Diagnostics (see the l If necessary, ...configured properly. Other software problems Check the software documentation or contact the software manufacturer for at : www.dell.com/regulatory_compliance. See the software documentation for minimum memory requirements. l Verify that the program is successfully communicating...
...for troubleshooting information l Ensure that the device drivers do not conflict with the memory. l Run the Dell Diagnostics (see Replacing a Memory Module). If necessary, install additional memory (see Dell™ Diagnostics). l Run the Dell Diagnostics (see the l If necessary, ...configured properly. Other software problems Check the software documentation or contact the software manufacturer for at : www.dell.com/regulatory_compliance. See the software documentation for minimum memory requirements. l Verify that the program is successfully communicating...