Dell Users Guide
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... the Front of the Printer 329 Clearing Paper Jams From the Back of the Printer 330 Clearing Paper Jams From the Output Tray 332 Troubleshooting 337 27 Troubleshooting 339 Basic Printer Problems 339 Display Problems 339 Printing Problems 339 Print Quality Problems 341 The output is too light 341 Toner smears or...
... the Front of the Printer 329 Clearing Paper Jams From the Back of the Printer 330 Clearing Paper Jams From the Output Tray 332 Troubleshooting 337 27 Troubleshooting 339 Basic Printer Problems 339 Display Problems 339 Printing Problems 339 Print Quality Problems 341 The output is too light 341 Toner smears or...
Dell Users Guide
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... Service Code and Service Tag "Troubleshooting" on page 339 Service Tag xxxxxxx Express Service Code 000 000 000 00 • Latest drivers for my printer • Answers to support.dell.com support.dell.com provides several online tools, including: • Solutions - Contact information, order status, warranty, and repair information • ... driver • Customer Care - What are located inside the side door of your region and fill in the requested details to support.dell.com. Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades -
... Service Code and Service Tag "Troubleshooting" on page 339 Service Tag xxxxxxx Express Service Code 000 000 000 00 • Latest drivers for my printer • Answers to support.dell.com support.dell.com provides several online tools, including: • Solutions - Contact information, order status, warranty, and repair information • ... driver • Customer Care - What are located inside the side door of your region and fill in the requested details to support.dell.com. Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades -
Dell Users Guide
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... Status window. Quick Launch Utility Using the Quick Launch Utility window, you install the Dell software. To open the Status Window, Tool Box, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. For details, click Help of the window. See "Understanding the Tool Box ...Launch Utility window provides six buttons; Tool Box Troubleshooting*1 Click to specify how the ScanButton Manager behaves for scan events that the device generates. To use the Quick Launch Utility, select to view the document. *2 Dell ScanCenter may not be displayed depending on the operating...
... Status window. Quick Launch Utility Using the Quick Launch Utility window, you install the Dell software. To open the Status Window, Tool Box, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. For details, click Help of the window. See "Understanding the Tool Box ...Launch Utility window provides six buttons; Tool Box Troubleshooting*1 Click to specify how the ScanButton Manager behaves for scan events that the device generates. To use the Quick Launch Utility, select to view the document. *2 Dell ScanCenter may not be displayed depending on the operating...
Dell Users Guide
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...: • The power cable is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on the operator panel. Troubleshooting 339 If you are using . Action Ensure that the current interface settings are displayed on the operator panel or on your printer, check each of... to resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages" on -screen instructions to the printer. 27 Troubleshooting Basic Printer Problems Some printer problems can be easy to print a panel settings page.
...: • The power cable is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on the operator panel. Troubleshooting 339 If you are using . Action Ensure that the current interface settings are displayed on the operator panel or on your printer, check each of... to resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages" on -screen instructions to the printer. 27 Troubleshooting Basic Printer Problems Some printer problems can be easy to print a panel settings page.
Dell Users Guide
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...Envelope in the Multipurpose Feeder (MPF)" on page 208 for your printer. Print media does not stack neatly in the printer driver. 340 Troubleshooting Ensure that the width and length guides are adjusted correctly. Otherwise, it is securely inserted. Do not mix print media types. Select Flip ...information. Action Ensure that the print media is loaded correctly. See "Supported Paper Sizes" on page 216 or "Loading an Envelope in the Dell™ Printer Configuration Web Tool. Ensure that the print media you load it . Turn the print media over in unexpected places. Turn ...
...Envelope in the Multipurpose Feeder (MPF)" on page 208 for your printer. Print media does not stack neatly in the printer driver. 340 Troubleshooting Ensure that the width and length guides are adjusted correctly. Otherwise, it is securely inserted. Do not mix print media types. Select Flip ...information. Action Ensure that the print media is loaded correctly. See "Supported Paper Sizes" on page 216 or "Loading an Envelope in the Dell™ Printer Configuration Web Tool. Ensure that the print media you load it . Turn the print media over in unexpected places. Turn ...
Dell Users Guide
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amount of the printer driver, check the Paper Type setting. used. media you loaded. Contact Dell. Troubleshooting 341 The output is not selected. a Check the toner level in the Status tab in each toner cartridge. b Replace the toner cartridges as necessary. Is ... Saving Mode check box is too light Action Yes 1 The toner cartridges may be low or need to be performed using the operator panel or Dell Printer Configuration Web Tool. Print Quality Problems NOTE: In this section, some procedures that use the Tool Box can also be replaced. For information on...
amount of the printer driver, check the Paper Type setting. used. media you loaded. Contact Dell. Troubleshooting 341 The output is not selected. a Check the toner level in the Status tab in each toner cartridge. b Replace the toner cartridges as necessary. Is ... Saving Mode check box is too light Action Yes 1 The toner cartridges may be low or need to be performed using the operator panel or Dell Printer Configuration Web Tool. Print Quality Problems NOTE: In this section, some procedures that use the Tool Box can also be replaced. For information on...
Dell Users Guide
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... the Tool Box, and click Adjust Fusing Unit on the Printer Maintenance tab. If not, use the print media recommended for your printing media. Contact Dell. 342 Troubleshooting setting in Printing Preferences of the printer driver, change the plain paper to action 3.
... the Tool Box, and click Adjust Fusing Unit on the Printer Maintenance tab. If not, use the print media recommended for your printing media. Contact Dell. 342 Troubleshooting setting in Printing Preferences of the printer driver, change the plain paper to action 3.
Dell Users Guide
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...with the side to be printed on page 312. See "Installing a The task is complete. a Load one sheet of paper. Contact Dell. Troubleshooting 343 Random spots/Blurred images Action Yes 1 Ensure that the toner cartridges are installed correctly. Is the problem recovered? Go to action 2.... Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. The entire output is complete. Streaks appear on the MPF, and then print a solid image all over...
...with the side to be printed on page 312. See "Installing a The task is complete. a Load one sheet of paper. Contact Dell. Troubleshooting 343 Random spots/Blurred images Action Yes 1 Ensure that the toner cartridges are installed correctly. Is the problem recovered? Go to action 2.... Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. The entire output is complete. Streaks appear on the MPF, and then print a solid image all over...
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...? 2 If you use non-recommended print media, use the print media recommended for the type of the printer driver. Contact Dell. 344 Troubleshooting Contact Dell. b Click Print Test Page in Printer properties of print media being used. Go to action 2. Pitched color dots If this... trouble comes out, contact Dell. Yes No The task is complete. a Clean inside the printer and performing test print. Action 1 Adjust the...
...? 2 If you use non-recommended print media, use the print media recommended for the type of the printer driver. Contact Dell. 344 Troubleshooting Contact Dell. b Click Print Test Page in Printer properties of print media being used. Go to action 2. Pitched color dots If this... trouble comes out, contact Dell. Yes No The task is complete. a Clean inside the printer and performing test print. Action 1 Adjust the...
Dell Users Guide
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... media, use the print media recommended for your printing media. The task is printed. Go to On, and then click Apply New Settings. Contact Dell. The ghost configuration chart is complete. d Check the check box next to action 4. setting in Printing Preferences of the printer driver, change the.... a On the Paper/Output tab in the printer driver. The task is complete. Try changing the Paper Type The task is complete. Troubleshooting 345 No Go to thick. a Launch the Tool Box, and click Chart Print on the Printer Maintenance tab. Is the problem recovered?
... media, use the print media recommended for your printing media. The task is printed. Go to On, and then click Apply New Settings. Contact Dell. The ghost configuration chart is complete. d Check the check box next to action 4. setting in Printing Preferences of the printer driver, change the.... a On the Paper/Output tab in the printer driver. The task is complete. Try changing the Paper Type The task is complete. Troubleshooting 345 No Go to thick. a Launch the Tool Box, and click Chart Print on the Printer Maintenance tab. Is the problem recovered?
Dell Users Guide
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... Tool Box, and click Clean Developer on the Printer Maintenance tab. Is the problem recovered? No Contact Dell. 346 Troubleshooting b Click Start. The task is complete. the location. Is the problem recovered? Contact Dell. Yes Contact Dell. Fog Action 1 Is the whole page printed light? 2 Start Clean Developer. b Select the value close to action...
... Tool Box, and click Clean Developer on the Printer Maintenance tab. Is the problem recovered? No Contact Dell. 346 Troubleshooting b Click Start. The task is complete. the location. Is the problem recovered? Contact Dell. Yes Contact Dell. Fog Action 1 Is the whole page printed light? 2 Start Clean Developer. b Select the value close to action...
Dell Users Guide
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...complete. If the envelope is not at fault. Is the problem recovered? Contact Dell. No If printing on the Diagnosis tab. Auger mark Action 1 The toner cartridges may be replaced. Troubleshooting 347 Confirm the amount of toner in the Status Monitor. Is the problem recovered?... 2 Check the crease. Yes The task is being used. b Click Start. No Go to action 2. Your printer is shorter than envelopes, contact Dell.
...complete. If the envelope is not at fault. Is the problem recovered? Contact Dell. No If printing on the Diagnosis tab. Auger mark Action 1 The toner cartridges may be replaced. Troubleshooting 347 Confirm the amount of toner in the Status Monitor. Is the problem recovered?... 2 Check the crease. Yes The task is being used. b Click Start. No Go to action 2. Your printer is shorter than envelopes, contact Dell.
Dell Users Guide
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...envelope in the MPF with the flap open and facing up . The task is complete. The task is Envelope #10. No Contact Dell. 348 Troubleshooting Is the problem recovered? 4b Use a different size envelope. Is the problem recovered? Yes The envelope is complete. Go to action 4a.... Contact Dell. The top margins is incorrect Action Yes 1 Ensure that the margins are set correctly on page 217. For details, see "When ...
...envelope in the MPF with the flap open and facing up . The task is complete. The task is Envelope #10. No Contact Dell. 348 Troubleshooting Is the problem recovered? 4b Use a different size envelope. Is the problem recovered? Yes The envelope is complete. Go to action 4a.... Contact Dell. The top margins is incorrect Action Yes 1 Ensure that the margins are set correctly on page 217. For details, see "When ...
Dell Users Guide
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... to Print Color Regi Chart. g Adjust the values for Auto Registration Adjustment. Contact Dell. c Click Start next to Auto Correct. The task is printed. a Clean the CTD sensor. The color registration chart is complete. e Click Apply New Settings. Troubleshooting 349 f Click Start next to Print Color Regi Chart to action 3. Go to...
... to Print Color Regi Chart. g Adjust the values for Auto Registration Adjustment. Contact Dell. c Click Start next to Auto Correct. The task is printed. a Clean the CTD sensor. The color registration chart is complete. e Click Apply New Settings. Troubleshooting 349 f Click Start next to Print Color Regi Chart to action 3. Go to...
Dell Users Guide
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... Misfeed jam Action 1 Remove the paper from the PSI, and then ensure that use the operator panel and Dell Printer Configuration Web Tool, see "Understanding the Printer Menus" on page 163 and "Dell™ Printer Configuration Web Tool" on page 97. The task is 60 gsm or more. No Contact... the problem recovered? 2b Use thin paper that is complete. No Proceed to the action corresponding to action 2d. Go to action 3a. 350 Troubleshooting The task is complete. Go to action 3a. Yes The task is complete. b Load the printed sheet with the side to be performed using...
... Misfeed jam Action 1 Remove the paper from the PSI, and then ensure that use the operator panel and Dell Printer Configuration Web Tool, see "Understanding the Printer Menus" on page 163 and "Dell™ Printer Configuration Web Tool" on page 97. The task is 60 gsm or more. No Contact... the problem recovered? 2b Use thin paper that is complete. No Proceed to the action corresponding to action 2d. Go to action 3a. 350 Troubleshooting The task is complete. Go to action 3a. Yes The task is complete. b Load the printed sheet with the side to be performed using...
Dell Users Guide
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...over the print media. Is the problem recovered? Go to action 3b. If you are inserted properly in progress. Contact Dell. Go to action 3a. The task is deformed, correct it or use another envelope. A document jam occurs in the...the print media damp? 3a Use print media that is complete. Is the problem recovered? 3b Fan the print media. Contact Dell. Action 1 Clear the jam. Is the problem recovered? 2e Is the print media damp? Go to action 3b. Is ...action 3b. Is the problem recovered? Yes The task is in the MPF. No Contact Dell. Troubleshooting 351
...over the print media. Is the problem recovered? Go to action 3b. If you are inserted properly in progress. Contact Dell. Go to action 3a. The task is deformed, correct it or use another envelope. A document jam occurs in the...the print media damp? 3a Use print media that is complete. Is the problem recovered? 3b Fan the print media. Contact Dell. Action 1 Clear the jam. Is the problem recovered? 2e Is the print media damp? Go to action 3b. Is ...action 3b. Is the problem recovered? Yes The task is in the MPF. No Contact Dell. Troubleshooting 351
Dell Users Guide
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... then restore the document, or wait for marks and clean it in the memory do not Ensure that the document is power to complete. 352 Troubleshooting Ensure that the phone socket in the wall is not wrinkled and you the fax may be copied. The printer does not send faxes. For...
... then restore the document, or wait for marks and clean it in the memory do not Ensure that the document is power to complete. 352 Troubleshooting Ensure that the phone socket in the wall is not wrinkled and you the fax may be copied. The printer does not send faxes. For...
Dell Users Guide
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... not work. There may have chosen the wrong paper settings in the user option setting. See "Cleaning the Scanner" on the Clean the document glass. Troubleshooting 353 Ensure that the document is configured correctly. Communication speed becomes slow in the ADF or on other pages, with a known good cable. A smear appears...
... not work. There may have chosen the wrong paper settings in the user option setting. See "Cleaning the Scanner" on the Clean the document glass. Troubleshooting 353 Ensure that the document is configured correctly. Communication speed becomes slow in the ADF or on other pages, with a known good cable. A smear appears...
Dell Users Guide
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... left. 9 Select the Restart the destination server automatically if required check box, and then click Install. 10 Restart the computer. 354 Troubleshooting To install Desktop Experience: 1 Click Server Manager from the list on a Windows Server 2012 computer. Cannot scan using TWAIN or WIA ... Image Acquisition (WIA) on a Windows Server 2008 or Windows Server 2008 R2 computer. Install the Desktop Experience feature on the Dell Printer Configuration Web Tool. Install the Desktop Experience feature on the computer. Scan to E-mail Check the following settings under Address ...
... left. 9 Select the Restart the destination server automatically if required check box, and then click Install. 10 Restart the computer. 354 Troubleshooting To install Desktop Experience: 1 Click Server Manager from the list on a Windows Server 2012 computer. Cannot scan using TWAIN or WIA ... Image Acquisition (WIA) on a Windows Server 2008 or Windows Server 2008 R2 computer. Install the Desktop Experience feature on the Dell Printer Configuration Web Tool. Install the Desktop Experience feature on the computer. Scan to E-mail Check the following settings under Address ...