User Manual
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...UGTOC.fm 23 Understanding Your Printer Software . 557 Printer Settings Utility 559 Status Window 560 Tool Box 560 Updater 560 Troubleshooting 560 Address Book Editor 560 ScanButton Manager 560 Dell ScanCenter 560 Address Books 561 Types of Address Books 561 Adding and Editing Entries to the Address Books 562 Status ... Monitor Console . . 572 Installing the Status Monitor Console 572 Starting the Status Monitor Console 573 Printer Selection Window 573 Printer Status Window 574 Dell Supplies Management System Window . . . 575 Service Tag Window 577 Settings Window 577 18 Contents
...UGTOC.fm 23 Understanding Your Printer Software . 557 Printer Settings Utility 559 Status Window 560 Tool Box 560 Updater 560 Troubleshooting 560 Address Book Editor 560 ScanButton Manager 560 Dell ScanCenter 560 Address Books 561 Types of Address Books 561 Adding and Editing Entries to the Address Books 562 Status ... Monitor Console . . 572 Installing the Status Monitor Console 572 Starting the Status Monitor Console 573 Printer Selection Window 573 Printer Status Window 574 Dell Supplies Management System Window . . . 575 Service Tag Window 577 Settings Window 577 18 Contents
User Manual
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... Clearing Paper Jams From the Fuser 672 Clearing Paper Jams From the Duplexer 676 Clearing Paper Jams From the Optional 250-Sheet Feeder 677 Troubleshooting 683 31 Troubleshooting Guide 685 Basic Printer Problems 685 Display Problems 685 Printing Problems 686 Print Quality Problems 688 The output is too light 689 Toner smears...
... Clearing Paper Jams From the Fuser 672 Clearing Paper Jams From the Duplexer 676 Clearing Paper Jams From the Optional 250-Sheet Feeder 677 Troubleshooting 683 31 Troubleshooting Guide 685 Basic Printer Problems 685 Display Problems 685 Printing Problems 686 Print Quality Problems 688 The output is too light 689 Toner smears...
User Manual
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... status, warranty, and repair information • Downloads - Drivers • Manuals- Printer documentation and product specifications Go to technical service support.dell.com provides several online tools, and support questions including: • Solutions - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - PRE LIMINARY 9/13/10 - DE LL CONFIDENTIAL - FILE...
... status, warranty, and repair information • Downloads - Drivers • Manuals- Printer documentation and product specifications Go to technical service support.dell.com provides several online tools, and support questions including: • Solutions - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - PRE LIMINARY 9/13/10 - DE LL CONFIDENTIAL - FILE...
User Manual
Page 561
... Additional Color Laser Software Quick Launch Utility. The Quick Launch Utility window provides seven buttons: Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - NOTE: Quick Launch Utility is only supported on Windows. ...the window. F O R P R O O F O N LY Understanding Your Printer Software 559 To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter using the Quick Launch Utility window.
... Additional Color Laser Software Quick Launch Utility. The Quick Launch Utility window provides seven buttons: Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - NOTE: Quick Launch Utility is only supported on Windows. ...the window. F O R P R O O F O N LY Understanding Your Printer Software 559 To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter using the Quick Launch Utility window.
User Manual
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..." or PaperPort's Help menu. Updater The Updater button updates the Dell software and printer firmware. Dell ScanCenter The Dell ScanCenter button opens the Dell ScanCenter, which allows you to scan items and send them directly to specify how the ScanButton Manager ...Book Editor The Address Book Editor button opens the Address Book Editor, which allows you to solve problems by yourself. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which allows you to register the contact information such as phone number and e-mail address. Tool Box The...
..." or PaperPort's Help menu. Updater The Updater button updates the Dell software and printer firmware. Dell ScanCenter The Dell ScanCenter button opens the Dell ScanCenter, which allows you to scan items and send them directly to specify how the ScanButton Manager ...Book Editor The Address Book Editor button opens the Address Book Editor, which allows you to solve problems by yourself. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which allows you to register the contact information such as phone number and e-mail address. Tool Box The...
User Manual
Page 687
... for 10 seconds, and then turn on the display on the operator panel. the operator panel. F O R P R O O F O N LY Troubleshooting Guide 685 D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm 31 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. the test is completed, Ready is not...
... for 10 seconds, and then turn on the display on the operator panel. the operator panel. F O R P R O O F O N LY Troubleshooting Guide 685 D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm 31 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. the test is completed, Ready is not...
User Manual
Page 688
... are using the correct page description language (PDL). Ensure that the spooler has not stalled. Print a panel settings page to print. FOR PROOF ONLY 686 Troubleshooting Guide Press the (Menu) button to return to the top menu. DE LL CONFIDENTIAL - Ensure that you send a job to verify that the current interface...
... are using the correct page description language (PDL). Ensure that the spooler has not stalled. Print a panel settings page to print. FOR PROOF ONLY 686 Troubleshooting Guide Press the (Menu) button to return to the top menu. DE LL CONFIDENTIAL - Ensure that you send a job to verify that the current interface...
User Manual
Page 689
... in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder" or "Loading an Envelope in the standard 250-sheet tray. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY Troubleshooting Guide 687 Ensure that the print media you are adjusted correctly. Do not overload the tray. Ensure that the width and length guides of the...
... in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder" or "Loading an Envelope in the standard 250-sheet tray. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY Troubleshooting Guide 687 Ensure that the print media you are adjusted correctly. Do not overload the tray. Ensure that the width and length guides of the...
User Manual
Page 690
... the tray. Print Quality Problems NOTE: Some of the following procedures that use the operator panel and Dell Configuration Web Tool, see "Understanding the Tool Box Menus" and "Dell Printer Configuration Web Tool." • The output is too light • Toner smears or print comes... Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on the output • Part or the entire output is curled. FOR PROOF ONLY 688 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31...
... the tray. Print Quality Problems NOTE: Some of the following procedures that use the operator panel and Dell Configuration Web Tool, see "Understanding the Tool Box Menus" and "Dell Printer Configuration Web Tool." • The output is too light • Toner smears or print comes... Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on the output • Part or the entire output is curled. FOR PROOF ONLY 688 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31...
User Manual
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.... Go to action 3. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - complete. Does this solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is driver. Confirm the amount of paper The output is too light Action Yes 1 The toner cartridges may be low... or need to action 2. Does this solve your problem? F O R P R O O F O N LY Troubleshooting Guide 689 b Replace the toner cartridges as necessary. Go to action 4. complete. No Go to be The task is replaced. each toner cartridge. a Check...
.... Go to action 3. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - complete. Does this solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is driver. Confirm the amount of paper The output is too light Action Yes 1 The toner cartridges may be low... or need to action 2. Does this solve your problem? F O R P R O O F O N LY Troubleshooting Guide 689 b Replace the toner cartridges as necessary. Go to action 4. complete. No Go to be The task is replaced. each toner cartridge. a Check...
User Manual
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Go to action 5. If not, remove the ribbons. Contact Dell. a On the Paper/Output tab, change the plain paper to action 7. Go to action 6. If not, use the print complete. complete. Go to check the ... the Play of Sound button to action 8. Try changing the Paper Type setting in the printer driver. The task is complete. FOR PROOF ONLY 690 Troubleshooting Guide The task is See "Supported Paper Types." Go to thick. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 4 The...
Go to action 5. If not, remove the ribbons. Contact Dell. a On the Paper/Output tab, change the plain paper to action 7. Go to action 6. If not, use the print complete. complete. Go to check the ... the Play of Sound button to action 8. Try changing the Paper Type setting in the printer driver. The task is complete. FOR PROOF ONLY 690 Troubleshooting Guide The task is See "Supported Paper Types." Go to thick. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 4 The...
User Manual
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complete. F O R P R O O F O N LY Troubleshooting Guide 691 b Select Dispense Motor Check (Yellow), Dispense Motor Check (Magenta), Dispense Motor Check (Cyan), or Dispense Motor Check (Black) from the list on the ...\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that the dispense motor for Magenta, Cyan, and Black buttons. Go to action 10. Contact Dell. a Launch the Tool Box, and click Machine Check on the Diagnosis tab. a Launch the Tool Box, and click Refresh Mode on the Diagnosis tab. Go...
complete. F O R P R O O F O N LY Troubleshooting Guide 691 b Select Dispense Motor Check (Yellow), Dispense Motor Check (Magenta), Dispense Motor Check (Cyan), or Dispense Motor Check (Black) from the list on the ...\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that the dispense motor for Magenta, Cyan, and Black buttons. Go to action 10. Contact Dell. a Launch the Tool Box, and click Machine Check on the Diagnosis tab. a Launch the Tool Box, and click Refresh Mode on the Diagnosis tab. Go...
User Manual
Page 694
... Configuration Chart is changing the Paper Type setting in the printer complete. FOR PROOF ONLY 692 Troubleshooting Guide Try The task is printed. Does this solve your problem? Toner smears or print comes off No Contact Dell. If not, use the print complete. The task is See "Supported Paper Types." Does this...
... Configuration Chart is changing the Paper Type setting in the printer complete. FOR PROOF ONLY 692 Troubleshooting Guide Try The task is printed. Does this solve your problem? Toner smears or print comes off No Contact Dell. If not, use the print complete. The task is See "Supported Paper Types." Does this...
User Manual
Page 695
... PHD unit, test print your document again. Yes The task is See "Replacing the Print Head Device (PHD) Unit" complete. F O R P R O O F O N LY Troubleshooting Guide 693 Random spots/Blurred images No Contact Dell. The task is complete. See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." a Replace the PHD unit. and...
... PHD unit, test print your document again. Yes The task is See "Replacing the Print Head Device (PHD) Unit" complete. F O R P R O O F O N LY Troubleshooting Guide 693 Random spots/Blurred images No Contact Dell. The task is complete. See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." a Replace the PHD unit. and...
User Manual
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...\section31.fm Action Yes 3 Replace the PHD unit if you are using non-Dell brand toner cartridges, The task is disable the Non-Dell Toner option. a Replace the PHD unit. The task is blank No Contact Dell. No Go to be low or need to action 2. DE LL CONFIDENTIAL -... b After you replace the PHD unit, click Chart Print on the Printer Maintenance tab. c Click the Pitch Configuration Chart button. complete. FOR PROOF ONLY 694 Troubleshooting Guide The entire output is...
...\section31.fm Action Yes 3 Replace the PHD unit if you are using non-Dell brand toner cartridges, The task is disable the Non-Dell Toner option. a Replace the PHD unit. The task is blank No Contact Dell. No Go to be low or need to action 2. DE LL CONFIDENTIAL -... b After you replace the PHD unit, click Chart Print on the Printer Maintenance tab. c Click the Pitch Configuration Chart button. complete. FOR PROOF ONLY 694 Troubleshooting Guide The entire output is...
User Manual
Page 697
... uneven. Go to check the motor sound. c Click the Play of Sound button to action 6. F O R P R O O F O N LY Troubleshooting Guide 695 a On the Advanced tab, ensure that eight yellow ribbons are correctly The task is not selected. Contact Dell. P R E L I M I A L - complete. The task is complete. Print Head Device (PHD) Unit" and "Installing a PHD Unit." If...
... uneven. Go to check the motor sound. c Click the Play of Sound button to action 6. F O R P R O O F O N LY Troubleshooting Guide 695 a On the Advanced tab, ensure that eight yellow ribbons are correctly The task is not selected. Contact Dell. P R E L I M I A L - complete. The task is complete. Print Head Device (PHD) Unit" and "Installing a PHD Unit." If...
User Manual
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...Does this solve your problem? a Launch the Tool Box, and click Machine Check on the Diagnosis tab. FOR PROOF ONLY 696 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that the dispense motor for CMYK ... the drop-down list box, and click the Start button. NOTE: You can perform Dispense Motor Check for each toner cartridge functions properly. Contact Dell. d Repeat steps b and c to check the motor sound. "Installing a PHD Unit." The 4 Colors Configuration Chart is a Replace the PHD...
...Does this solve your problem? a Launch the Tool Box, and click Machine Check on the Diagnosis tab. FOR PROOF ONLY 696 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that the dispense motor for CMYK ... the drop-down list box, and click the Start button. NOTE: You can perform Dispense Motor Check for each toner cartridge functions properly. Contact Dell. d Repeat steps b and c to check the motor sound. "Installing a PHD Unit." The 4 Colors Configuration Chart is a Replace the PHD...
User Manual
Page 699
...F O R P R O O F O N LY Troubleshooting Guide 697 b Replace the toner cartridges as necessary. The task is disable the Non-Dell Toner option. Does this solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is complete. c Click the ... the toner level in the Status tab in each complete. b Ensure that the On check box is black No Go to action 2. P R E L I M I A L - Contact Dell. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action...
...F O R P R O O F O N LY Troubleshooting Guide 697 b Replace the toner cartridges as necessary. The task is disable the Non-Dell Toner option. Does this solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is complete. c Click the ... the toner level in the Status tab in each complete. b Ensure that the On check box is black No Go to action 2. P R E L I M I A L - Contact Dell. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action...
User Manual
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...PHD unit, click Chart Print on the Diagnosis tab. b After you have a spare unit. The 4 Colors Configuration Chart is complete. Contact Dell. complete. Pitched color dots No Go to Color (Auto). a On the Graphics tab, ensure that the Output Color is the printer driver.... c Click the 4 Colors Configuration Chart button. DE LL CONFIDENTIAL - FOR PROOF ONLY 698 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes 1 Ensure Output Color is set to Color (Auto) ...
...PHD unit, click Chart Print on the Diagnosis tab. b After you have a spare unit. The 4 Colors Configuration Chart is complete. Contact Dell. complete. Pitched color dots No Go to Color (Auto). a On the Graphics tab, ensure that the Output Color is the printer driver.... c Click the 4 Colors Configuration Chart button. DE LL CONFIDENTIAL - FOR PROOF ONLY 698 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes 1 Ensure Output Color is set to Color (Auto) ...
User Manual
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... locate the cause of the problem. b After you have a spare unit. The Pitch Configuration Chart is complete. F O R P R O O F O N LY Troubleshooting Guide 699 Configuration Chart. See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." P R E L I M I A L - action ...Launch the Tool Box, and click Chart Print corresponding on the Diagnosis tab. Is the cause of the problem located? • Fuser Contact Dell and replace the fuser. • Main unit of the problem using the Pitch Proceed to the location b Click the Pitch Configuration Chart button...
... locate the cause of the problem. b After you have a spare unit. The Pitch Configuration Chart is complete. F O R P R O O F O N LY Troubleshooting Guide 699 Configuration Chart. See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." P R E L I M I A L - action ...Launch the Tool Box, and click Chart Print corresponding on the Diagnosis tab. Is the cause of the problem located? • Fuser Contact Dell and replace the fuser. • Main unit of the problem using the Pitch Proceed to the location b Click the Pitch Configuration Chart button...