Quick Reference Guide
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... stops responding 44 A program stops responding or crashes repeatedly 44 A program is designed for an earlier Microsoft® Windows® operating system . . . . . 45 A solid blue screen appears 45 Memory Problems 45 Power Problems 46 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 47 Restoring Your Operating System... Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning Items for Warranty Repair or Credit . . . . . 56 Before You Call 56 Contacting Dell 58 4 Contents
... stops responding 44 A program stops responding or crashes repeatedly 44 A program is designed for an earlier Microsoft® Windows® operating system . . . . . 45 A solid blue screen appears 45 Memory Problems 45 Power Problems 46 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 47 Restoring Your Operating System... Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning Items for Warranty Repair or Credit . . . . . 56 Before You Call 56 Contacting Dell 58 4 Contents
Quick Reference Guide
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...; Starting PSA Diagnostics From Your Computer NOTE: If your computer does not display a screen image, contact Dell (see the Microsoft® Windows® desktop, then shut down the error code(s) and contact Dell. to continue to start the PSA suite of your system has 32 Bit Diagnostics, ... Bit Diagnostics through the Utility Partition, referenced in one of the following two ways: a When the DELL™ logo appears, press immediately. Follow the prompts on the screen, select Diagnostics to an electrical outlet. 2 Turn on . The computer then runs the Pre-boot Self Assessment, a ...
...; Starting PSA Diagnostics From Your Computer NOTE: If your computer does not display a screen image, contact Dell (see the Microsoft® Windows® desktop, then shut down the error code(s) and contact Dell. to continue to start the PSA suite of your system has 32 Bit Diagnostics, ... Bit Diagnostics through the Utility Partition, referenced in one of the following two ways: a When the DELL™ logo appears, press immediately. Follow the prompts on the screen, select Diagnostics to an electrical outlet. 2 Turn on . The computer then runs the Pre-boot Self Assessment, a ...
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... keyboard is held down -arrow keys to run. NOTICE: Keyboard failure may result when a key on the screen. 9 After all tests have purchased there may not be an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities media referenced in this section. 1 Insert your Drivers and ...Utilities media and close the Main Menu window to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the menu that appears, and then press . 6 Type 1 to exit Diagnostics. Upon restart, the computer boots according to the boot ...
... keyboard is held down -arrow keys to run. NOTICE: Keyboard failure may result when a key on the screen. 9 After all tests have purchased there may not be an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities media referenced in this section. 1 Insert your Drivers and ...Utilities media and close the Main Menu window to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the menu that appears, and then press . 6 Type 1 to exit Diagnostics. Upon restart, the computer boots according to the boot ...
Quick Reference Guide
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...to 20 minutes and requires no interaction on the symptom of system devices. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. When contacting Dell support, have selected the Test System option from the menu below to run a more and periodically requires your part.... the error code and problem description exactly as it appears and follow the instructions on page 58). Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag ready. 36 Troubleshooting NOTE: It is located at ...
...to 20 minutes and requires no interaction on the symptom of system devices. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. When contacting Dell support, have selected the Test System option from the menu below to run a more and periodically requires your part.... the error code and problem description exactly as it appears and follow the instructions on page 58). Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag ready. 36 Troubleshooting NOTE: It is located at ...
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... application. Click on Call, and Online Scan with PCCheckUp) • About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the Dell Support Center home page displays your computer or all devices from system setup, memory, and various internal tests, and it displays the information in the... list in the taskbar to your computer) • Assistance from the Custom Test or Symptom Tree option: Tab Function Results Displays the results of the screen. Troubleshooting 37
... application. Click on Call, and Online Scan with PCCheckUp) • About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the Dell Support Center home page displays your computer or all devices from system setup, memory, and various internal tests, and it displays the information in the... list in the taskbar to your computer) • Assistance from the Custom Test or Symptom Tree option: Tab Function Results Displays the results of the screen. Troubleshooting 37
Quick Reference Guide
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...- TI M E - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - TI M E R C H I P C O U N T E R 2 F A I N P R O T E C T E D M O D E - Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on the hard drive. Troubleshooting 43 SHUTDOWN FAILURE - TI M E- If the message reappears, contact Dell (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on the screen. 5 See the program documentation for installation instructions. O F - Correct the settings...
...- TI M E - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - TI M E R C H I P C O U N T E R 2 F A I N P R O T E C T E D M O D E - Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on the hard drive. Troubleshooting 43 SHUTDOWN FAILURE - TI M E- If the message reappears, contact Dell (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on the screen. 5 See the program documentation for installation instructions. O F - Correct the settings...
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... the procedures in its documentation or on a DVD. 44 Troubleshooting Replace the battery, or connect the computer to get a response by pressing a key on the screen. Ensure that is firmly connected to the computer and to the electrical outlet. A program stops responding or crashes repeatedly END THE PROGRAM - 1 Press simultaneously. 2 Click...
... the procedures in its documentation or on a DVD. 44 Troubleshooting Replace the battery, or connect the computer to get a response by pressing a key on the screen. Ensure that is firmly connected to the computer and to the electrical outlet. A program stops responding or crashes repeatedly END THE PROGRAM - 1 Press simultaneously. 2 Click...
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... E P R O G R A M C O M P A T I B I L I T Y W I Z A R D - CAUTION: Before you begin any open programs you complete these checks. Troubleshooting 45 A solid blue screen appears TURN THE COMPUTER OFF - Memory Problems Fill out the "Diagnostics Checklist" on page 33). If necessary, install additional memory. • Reseat the memory modules... to ensure that shipped with the memory. • Run the Dell Diagnostics (see if that you run programs written for earlier versions of the procedures in Windows Help and Support. ...
... E P R O G R A M C O M P A T I B I L I T Y W I Z A R D - CAUTION: Before you begin any open programs you complete these checks. Troubleshooting 45 A solid blue screen appears TURN THE COMPUTER OFF - Memory Problems Fill out the "Diagnostics Checklist" on page 33). If necessary, install additional memory. • Reseat the memory modules... to ensure that shipped with the memory. • Run the Dell Diagnostics (see if that you run programs written for earlier versions of the procedures in Windows Help and Support. ...
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... open files and exit any open programs. Do not alter, open, or delete any error messages during the restore process, follow the prompts on the screen to correct the problem, try the next oldest restore point until the system restoration is unsuccessful, then use Device Driver Rollback to restore from the...
... open files and exit any open programs. Do not alter, open, or delete any error messages during the restore process, follow the prompts on the screen to correct the problem, try the next oldest restore point until the system restoration is unsuccessful, then use Device Driver Rollback to restore from the...
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...is deleted. NOTE: You must press the key before the Windows logo appears on the screen. If you do not back up personal files. NOTICE: When you restore the computer to Windows Vista from Dell. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save... open programs. Do not alter, open, or delete any files or programs until the Advanced Boot Options menu appears on the screen. This option appears on Dell computers that were originally pre-installed with Windows Vista® and does not include computers purchased through the Express Upgrade promotion or...
...is deleted. NOTE: You must press the key before the Windows logo appears on the screen. If you do not back up personal files. NOTICE: When you restore the computer to Windows Vista from Dell. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save... open programs. Do not alter, open, or delete any files or programs until the Advanced Boot Options menu appears on the screen. This option appears on Dell computers that were originally pre-installed with Windows Vista® and does not include computers purchased through the Express Upgrade promotion or...
Quick Reference Guide
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... reinstalling Windows Vista, 48-50 P power problems, 46 power button description, 11 power light conditions, 46 problems blue screen, 45 computer crashes, 44-45 computer does not start up, 44 computer stops responding, 44 Dell Diagnostics, 33 drives, 38 error messages, 39 hard drive, 38 lockups, 44 power, 46 power light conditions...
... reinstalling Windows Vista, 48-50 P power problems, 46 power button description, 11 power light conditions, 46 problems blue screen, 45 computer crashes, 44-45 computer does not start up, 44 computer stops responding, 44 Dell Diagnostics, 33 drives, 38 error messages, 39 hard drive, 38 lockups, 44 power, 46 power light conditions...