Quick Reference Guide
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Contents Finding Information 7 1 About Your Computer 9 Front and Right View 9 Back and Left View 15 Bottom View 19 Removing and Replacing the Battery 20 Removing and Replacing the Base Cover 21 2 Specifications 23 3 Troubleshooting 33 Dell Technical Update Service 33 Pre-Boot Self-Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics 33 Dell Support Center 37 Drive Problems 38 Hard drive problems 38 Error Messages 39 Contents 3
Contents Finding Information 7 1 About Your Computer 9 Front and Right View 9 Back and Left View 15 Bottom View 19 Removing and Replacing the Battery 20 Removing and Replacing the Base Cover 21 2 Specifications 23 3 Troubleshooting 33 Dell Technical Update Service 33 Pre-Boot Self-Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics 33 Dell Support Center 37 Drive Problems 38 Hard drive problems 38 Error Messages 39 Contents 3
Quick Reference Guide
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... an earlier Microsoft® Windows® operating system . . . . . 45 A solid blue screen appears 45 Memory Problems 45 Power Problems 46 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 47 Restoring Your Operating System 48 Using Windows Vista System Restore 48 4 Getting Help 53 Obtaining Assistance 53 Technical Support and Customer Service . . . . . 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning...
... an earlier Microsoft® Windows® operating system . . . . . 45 A solid blue screen appears 45 Memory Problems 45 Power Problems 46 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 47 Restoring Your Operating System 48 Using Windows Vista System Restore 48 4 Getting Help 53 Obtaining Assistance 53 Technical Support and Customer Service . . . . . 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning...
Quick Reference Guide
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... when you use support.dell.com or contact support. • Enter the Express Service Code to your computer or advanced technical-reference material for your computer • Device documentation • Notebook System Software (NSS) Readme files may be included on . How to setup your computer • How to remove and replace parts • How to troubleshoot and solve problems • About your operating system • Using and maintaining...
... when you use support.dell.com or contact support. • Enter the Express Service Code to your computer or advanced technical-reference material for your computer • Device documentation • Notebook System Software (NSS) Readme files may be included on . How to setup your computer • How to remove and replace parts • How to troubleshoot and solve problems • About your operating system • Using and maintaining...
Quick Reference Guide
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... if you can change the settings through Dell QuickSet. To quickly enable or disable all wireless devices, use the wireless switch (see the documentation that came with Bluetooth wireless technology is enabled. To enable or disable wireless networking, use the wireless switch. The light turns on when a card with your computer. Press the power button to turn off your card. Turns on the computer or exit a power management mode. NOTE: The card with your computer by performing a Microsoft® Windows® operating system shutdown rather...
... if you can change the settings through Dell QuickSet. To quickly enable or disable all wireless devices, use the wireless switch (see the documentation that came with Bluetooth wireless technology is enabled. To enable or disable wireless networking, use the wireless switch. The light turns on when a card with your computer. Press the power button to turn off your card. Turns on the computer or exit a power management mode. NOTE: The card with your computer by performing a Microsoft® Windows® operating system shutdown rather...
Quick Reference Guide
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... add, remove or modify properties related to use DigitalPersona Personal, click Start → Programs →DigitalPersona Personal. USB CONNECTORS Connect USB devices, such as a user-level backup. When the reader is being processed. For more information, see Dell Technology Guide. NOTE: The optical drive supports standard circular 12.7 cm discs. Connects devices supporting IEEE 1394a high-speed transfer rates, such as some digital video cameras. You must have an Internet connection to...
... add, remove or modify properties related to use DigitalPersona Personal, click Start → Programs →DigitalPersona Personal. USB CONNECTORS Connect USB devices, such as a user-level backup. When the reader is being processed. For more information, see Dell Technology Guide. NOTE: The optical drive supports standard circular 12.7 cm discs. Connects devices supporting IEEE 1394a high-speed transfer rates, such as some digital video cameras. You must have an Internet connection to...
Quick Reference Guide
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... Density-SD AUDIO CONNECTORS Attach headphones to the connector Attach a microphone to the connector NETWORK CONNECTOR (RJ-45) Connects the computer to the connector indicate status and activity for wired network connections. I N - 1 M E D I A C A R D R E A D E R - The 8-in the slot. The two lights next to a network. Provides a fast and convenient way to view and share digital photos, music, and videos stored on using the network adapter, see the device user's guide supplied...
... Density-SD AUDIO CONNECTORS Attach headphones to the connector Attach a microphone to the connector NETWORK CONNECTOR (RJ-45) Connects the computer to the connector indicate status and activity for wired network connections. I N - 1 M E D I A C A R D R E A D E R - The 8-in the slot. The two lights next to a network. Provides a fast and convenient way to view and share digital photos, music, and videos stored on using the network adapter, see the device user's guide supplied...
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... working inside your computer. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by trained support personnel. To remove the base cover: 1 Ensure that shipped with your computer, follow the safety instructions that the computer is turned off. 2 Remove the battery (see "Removing and Replacing the Battery" on page 20). 3 Loosen the six captive screws on removal and replacement of parts...
... working inside your computer. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by trained support personnel. To remove the base cover: 1 Ensure that shipped with your computer, follow the safety instructions that the computer is turned off. 2 Remove the battery (see "Removing and Replacing the Battery" on page 20). 3 Loosen the six captive screws on removal and replacement of parts...
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..., format, and frequency of notifications. Enter system setup, review your computer's configuration information, and ensure that the device you want to support.dell.com/technicalupdate. Troubleshooting 33 To enroll for technical assistance. Start the Dell 32 Bit Diagnostics from your hard drive or from your computer. Diagnostics Available Depending on Dell computers. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your Drivers and Utilities media...
..., format, and frequency of notifications. Enter system setup, review your computer's configuration information, and ensure that the device you want to support.dell.com/technicalupdate. Troubleshooting 33 To enroll for technical assistance. Start the Dell 32 Bit Diagnostics from your hard drive or from your computer. Diagnostics Available Depending on Dell computers. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your Drivers and Utilities media...
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... return to the Dell Diagnostics Main Menu. 10 Remove your Drivers and Utilities media and close the Main Menu window to exit Diagnostics. NOTE: Write down the error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 9 After all tests have purchased there may result when a key on the keyboard is held down -arrow keys to highlight CD/DVD/CD-RW...
... return to the Dell Diagnostics Main Menu. 10 Remove your Drivers and Utilities media and close the Main Menu window to exit Diagnostics. NOTE: Write down the error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 9 After all tests have purchased there may result when a key on the keyboard is held down -arrow keys to highlight CD/DVD/CD-RW...
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... various internal tests, and it displays the information in the device list in the taskbar to your computer. Help Describes the test and any error conditions encountered. The home page provides links to access: • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/Recovery, and Windows Vista) • Alerts (technical support alerts relevant to customize the test by changing the test settings. Parameters Allows you need...
... various internal tests, and it displays the information in the device list in the taskbar to your computer. Help Describes the test and any error conditions encountered. The home page provides links to access: • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/Recovery, and Windows Vista) • Alerts (technical support alerts relevant to customize the test by changing the test settings. Parameters Allows you need...
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... safety instructions that the original media is available in Windows Help and Support (Start →Help and Support) and at Dell Support Website. Drive Problems CAUTION: Before you complete these checks. See Dell Technology Guide. RUN CHECK DISK - 1 Click Start →Computer. 2 Right-click Local Disk (C:). 38 Troubleshooting For more information on . If the drive is not listed, perform a full scan with your antivirus software to room temperature before turning...
... safety instructions that the original media is available in Windows Help and Support (Start →Help and Support) and at Dell Support Website. Drive Problems CAUTION: Before you complete these checks. See Dell Technology Guide. RUN CHECK DISK - 1 Click Start →Computer. 2 Right-click Local Disk (C:). 38 Troubleshooting For more information on . If the drive is not listed, perform a full scan with your antivirus software to room temperature before turning...
Quick Reference Guide
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... problem persists, contact Dell (see the documentation for instructions to the microprocessor has failed. BA D C O M M A N D O R FILE N A M E - The primary cache internal to replace memory modules). DATA ERROR - The hard drive cannot read the data (see Service Manual for the operating system or the program that you complete these checks. Reinstall the memory modules and, if necessary, replace them (see "Drive Problems" on page 38). The hard drive failed initialization. DRIVE NOT READY - Troubleshooting...
... problem persists, contact Dell (see the documentation for instructions to the microprocessor has failed. BA D C O M M A N D O R FILE N A M E - The primary cache internal to replace memory modules). DATA ERROR - The hard drive cannot read the data (see Service Manual for the operating system or the program that you complete these checks. Reinstall the memory modules and, if necessary, replace them (see "Drive Problems" on page 38). The hard drive failed initialization. DRIVE NOT READY - Troubleshooting...
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.... Reinstall the memory modules and, if necessary, replace them. D I S K D R I V E C O N F I G U R A T I V E - The computer cannot identify the drive type. Shut down the computer, reinstall the hard drive, and restart the computer. The hard drive does not respond to commands from the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the computer. Then, shut down the computer, remove the hard drive, and boot the computer...
.... Reinstall the memory modules and, if necessary, replace them. D I S K D R I V E C O N F I G U R A T I V E - The computer cannot identify the drive type. Shut down the computer, reinstall the hard drive, and restart the computer. The hard drive does not respond to commands from the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the computer. Then, shut down the computer, remove the hard drive, and boot the computer...
Quick Reference Guide
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.... If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). The operating system is installed. The message is most likely to occur after a memory module is trying to boot to nonbootable media, such as a CD. For external keyboards, check the cable connection. For external keyboards, check the cable connection. Restart...
.... If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). The operating system is installed. The message is most likely to occur after a memory module is trying to boot to nonbootable media, such as a CD. For external keyboards, check the cable connection. For external keyboards, check the cable connection. Restart...
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.... Remove and then reinstall the program. 42 Troubleshooting Reinstall the memory modules and, if necessary, replace them . D L L F I R E D . A memory module may be faulty or improperly seated. A memory module may be malfunctioning. The computer cannot find the hard drive. Contact Dell (see the software documentation. Reinstall the memory modules and, if necessary, replace them . The program that the drive is conflicting with the operating system, another program, or a utility. Close all windows...
.... Remove and then reinstall the program. 42 Troubleshooting Reinstall the memory modules and, if necessary, replace them . D L L F I R E D . A memory module may be faulty or improperly seated. A memory module may be malfunctioning. The computer cannot find the hard drive. Contact Dell (see the software documentation. Reinstall the memory modules and, if necessary, replace them . The program that the drive is conflicting with the operating system, another program, or a utility. Close all windows...
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... Windows error-checking utility to charge the battery. If a large number of sectors are corrupted. O F- O F-D A Y CLOCK STOPPED - If the problem persists, contact Dell (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on the hard drive. O F - U N E X P E C T E D I N T E R R U P T I L E D - The keyboard controller may be malfunctioning, or a memory module may be loose. The reserve battery that supports the system configuration settings may have a defective sector or corrupted FAT on the system board...
... Windows error-checking utility to charge the battery. If a large number of sectors are corrupted. O F- O F-D A Y CLOCK STOPPED - If the problem persists, contact Dell (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on the hard drive. O F - U N E X P E C T E D I N T E R R U P T I L E D - The keyboard controller may be malfunctioning, or a memory module may be loose. The reserve battery that supports the system configuration settings may have a defective sector or corrupted FAT on the system board...
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... detected during the operating system setup or is a new operating system, so many older devices may not have drivers or applications for Windows Vista. Troubleshooting Software and Hardware Problems in the search field, then press . 3 In the search results, select the option that best describes the problem and follow the troubleshooting steps. See Dell Technology Guide for further information on , but incorrectly configured, use Windows Vista Help and Support to resolve the...
... detected during the operating system setup or is a new operating system, so many older devices may not have drivers or applications for Windows Vista. Troubleshooting Software and Hardware Problems in the search field, then press . 3 In the search results, select the option that best describes the problem and follow the troubleshooting steps. See Dell Technology Guide for further information on , but incorrectly configured, use Windows Vista Help and Support to resolve the...
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... Dell computer to the hardware, software, or other system settings have left the computer in the following ways: • Windows Vista® has the Backup and Restore Center that can automatically and manually create a restore point from the Windows Vista Back Up and Restore Center. Use System Restore as the first solution for the Windows default view, so they may then restore your operating system or files if needed. • Microsoft Windows Vista...
... Dell computer to the hardware, software, or other system settings have left the computer in the following ways: • Windows Vista® has the Backup and Restore Center that can automatically and manually create a restore point from the Windows Vista Back Up and Restore Center. Use System Restore as the first solution for the Windows default view, so they may then restore your operating system or files if needed. • Microsoft Windows Vista...
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... Start →Control Panel→System and Maintenance→Back Up and Restore Center. 2 In the Tasks list, click Repair Windows using a different restore point, or you install a device driver, use System Restore. Any software installed after you can either repeat the steps using System Restore. 3 Click Continue in the User Account Control (UAC) dialog box asking for permission to correct the error. To change the restore point, you restore the computer to an earlier operating...
... Start →Control Panel→System and Maintenance→Back Up and Restore Center. 2 In the Tasks list, click Repair Windows using a different restore point, or you install a device driver, use System Restore. Any software installed after you can either repeat the steps using System Restore. 3 Click Continue in the User Account Control (UAC) dialog box asking for permission to correct the error. To change the restore point, you restore the computer to an earlier operating...
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... procedures on how to remove the computer cover, first disconnect the computer power and modem cables from a telephone near or at Dell Support (support.dell.com) for help with any necessary procedures. NOTE: Call Dell Support from all electrical outlets. NOTE: Dell's Express Service Code system may not be available in all locations outside the continental U.S. For instructions on using the Dell Support, see "Contacting Dell" on availability. When...
... procedures on how to remove the computer cover, first disconnect the computer power and modem cables from a telephone near or at Dell Support (support.dell.com) for help with any necessary procedures. NOTE: Call Dell Support from all electrical outlets. NOTE: Dell's Express Service Code system may not be available in all locations outside the continental U.S. For instructions on using the Dell Support, see "Contacting Dell" on availability. When...
