User Guide
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
User Guide
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...DirTrfr Transfer two calls to each other (SCCP only) DND Turn on Press . OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for a (SCCP only) multiparty call Delete Remove characters to the right of their defaults Exit ...you hear the tone. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are the property of the cursor when using EditDial Details Open the Details record for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial...
...DirTrfr Transfer two calls to each other (SCCP only) DND Turn on Press . OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for a (SCCP only) multiparty call Delete Remove characters to the right of their defaults Exit ...you hear the tone. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are the property of the cursor when using EditDial Details Open the Details record for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial...
User Guide
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... only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in your group QRT Submit call problems to the system administrator Redial Redial the most... a conference participant Resume Resume a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold RmLstC Drop the last party added to edit (SIP only) Option selected Feature enabled Button ...
... only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in your group QRT Submit call problems to the system administrator Redial Redial the most... a conference participant Resume Resume a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold RmLstC Drop the last party added to edit (SIP only) Option selected Feature enabled Button ...
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... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
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Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
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... completely for a solid understanding of this Guide This guide provides you with An Overview of Your Phone, page 7. Make conference calls See Making Conference Calls, page 29. Set up speed dialing See Speed Dialing, page 34. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to the table below for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
... completely for a solid understanding of this Guide This guide provides you with An Overview of Your Phone, page 7. Make conference calls See Making Conference Calls, page 29. Set up speed dialing See Speed Dialing, page 34. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to the table below for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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... in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for several phone models) from your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the...
... in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for several phone models) from your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the...
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...-party authority to comply with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may be found at this product immediately. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP...
...-party authority to comply with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may be found at this product immediately. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP...
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Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01
User Guide
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... register with the wireless headset remote hookswitch control feature. Headset Support Although Cisco Systems performs limited internal testing of the cradle. You might be used for a new phone or to enter your system administrator, and follow the voice prompts. Cisco Unified IP Phone 7962G and 7942G Phone Guide for instructions. 1 2 3 120521 1 Set the handset aside and pull the...
... register with the wireless headset remote hookswitch control feature. Headset Support Although Cisco Systems performs limited internal testing of the cradle. You might be used for a new phone or to enter your system administrator, and follow the voice prompts. Cisco Unified IP Phone 7962G and 7942G Phone Guide for instructions. 1 2 3 120521 1 Set the handset aside and pull the...
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... is optimal for all environments. Humming or buzzing sounds can be caused by both the remote party and the Cisco Unified IP Phone user. Choose IP Communications from leading headset manufacturers have been reported to search for a particular Technology Development Program partner, enter the ...partner's name in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. See Using External Devices, page 3 for...
... is optimal for all environments. Humming or buzzing sounds can be caused by both the remote party and the Cisco Unified IP Phone user. Choose IP Communications from leading headset manufacturers have been reported to search for a particular Technology Development Program partner, enter the ...partner's name in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. See Using External Devices, page 3 for...
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... and Hardware You can provide enhanced productivity features that displays information on the phone screen. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of Your Phone An Overview of phone features and services from your personal computer uses, allowing you to identify...
... and Hardware You can provide enhanced productivity features that displays information on the phone screen. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of Your Phone An Overview of phone features and services from your personal computer uses, allowing you to identify...
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.... Accessing Voice Messages, page 60 5 Directories button Opens/closes the Directories menu. Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green, flashing-Held ...
.... Accessing Voice Messages, page 60 5 Directories button Opens/closes the Directories menu. Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green, flashing-Held ...
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... speakerphone volume (off . When Using a Handset, Headset, the speakerphone is on or off . To see ... The Cisco Unified IP Phone 7962G supports one to your phone screen. Calls-Each line can adjust this number according to six lines and the Cisco Unified IP Phone 7942G supports one call or new voice message. Using a Handset, Headset, and Speakerphone, page 49 Toggles...
... speakerphone volume (off . When Using a Handset, Headset, the speakerphone is on or off . To see ... The Cisco Unified IP Phone 7962G supports one to your phone screen. Calls-Each line can adjust this number according to six lines and the Cisco Unified IP Phone 7942G supports one call or new voice message. Using a Handset, Headset, and Speakerphone, page 49 Toggles...
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... determine the call activity on hold You have put a call is ringing on hold . The intercom line is ringing. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) BLF- See Making and Receiving Secure Calls, page 43. The intercom line is idle...
... determine the call activity on hold You have put a call is ringing on hold . The intercom line is ringing. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) BLF- See Making and Receiving Secure Calls, page 43. The intercom line is idle...
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..., including caller ID, call duration, and call activity. 7 Feature tabs Each indicates an open : 7 1 6 5 2 186847 4 3 1 Primary phone Displays the phone number (directory number) for the highlighted line (standard view). See Understanding Feature Buttons and Menus, page 13. line When several feature menus open feature... menu. Icons and labels indicate how indicators these buttons are open, the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable ...
..., including caller ID, call duration, and call activity. 7 Feature tabs Each indicates an open : 7 1 6 5 2 186847 4 3 1 Primary phone Displays the phone number (directory number) for the highlighted line (standard view). See Understanding Feature Buttons and Menus, page 13. line When several feature menus open feature... menu. Icons and labels indicate how indicators these buttons are open, the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable ...
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... a few seconds for calling features • Help-Tips on the phone screen. An Overview of a menu, closes the menu. If you want to ... Then... Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Pressing Exit from the top level of Your Phone Understanding Feature Buttons and Menus Press a feature button to display...
... a few seconds for calling features • Help-Tips on the phone screen. An Overview of a menu, closes the menu. If you want to ... Then... Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Pressing Exit from the top level of Your Phone Understanding Feature Buttons and Menus Press a feature button to display...
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... your system administrator controls most of them. You can access many features either by pressing a line button. Contact your phone. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your support desk or system administrator for...
... your system administrator controls most of them. You can access many features either by pressing a line button. Contact your phone. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your support desk or system administrator for...
