User Guide
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
User Guide
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... Press intercom button, enter a number if necessary, and speak after dialing a number. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the Details record for a (SCCP only) multiparty call in...
... Press intercom button, enter a number if necessary, and speak after dialing a number. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the Details record for a (SCCP only) multiparty call in...
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...use Video enabled (SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in your group QRT Submit call problems to edit (SIP only) Option selected Feature enabled Button Icons ... OPickUp Answer a call that is ringing in an associated group Park Store a call using Call Park PickUp Answer a call that is ringing on another phone in a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters...
...use Video enabled (SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in your group QRT Submit call problems to edit (SIP only) Option selected Feature enabled Button Icons ... OPickUp Answer a call that is ringing in an associated group Park Store a call using Call Park PickUp Answer a call that is ringing on another phone in a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters...
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... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
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Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
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... Reference Card in the front of this Guide This guide provides you with An Overview of your voice messages See Accessing Voice Messages, page 60. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to commonly used sections. You can read it is installed Start with an overview of the features available on your...
... Reference Card in the front of this Guide This guide provides you with An Overview of your voice messages See Accessing Voice Messages, page 60. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to commonly used sections. You can read it is installed Start with an overview of the features available on your...
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... function until power is dependent on your personal computer. In the case of a power failure or disruption, you may need to the Cisco Unified IP Phone 7900 Series eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. 2 OL-19613...
... function until power is dependent on your personal computer. In the case of a power failure or disruption, you may need to the Cisco Unified IP Phone 7900 Series eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. 2 OL-19613...
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...laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for the external device. In these devices and their proximity to other such devices on the quality of good quality external devices (such as mobile phones or two-way radios, some ... more of the following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of these cases, Cisco recommends that you take one or more information about Cisco accessibility features at http://www.access.gpo.gov/bis/ear/ear_data.html. Getting...
...laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for the external device. In these devices and their proximity to other such devices on the quality of good quality external devices (such as mobile phones or two-way radios, some ... more of the following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of these cases, Cisco recommends that you take one or more information about Cisco accessibility features at http://www.access.gpo.gov/bis/ear/ear_data.html. Getting...
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If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01 Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01 Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
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... to auto-register your system administrator, and follow the voice prompts. After your phone displays a confirmation message, hang up the handset, enter the TAPS extension provided by your phone using TAPS (Tool for Auto-Registered Phones Support). Cisco Unified IP Phone 7962G and 7942G Phone Guide for use with TAPS, pick up . Using a Headset You can use a wired headset...
... to auto-register your system administrator, and follow the voice prompts. After your phone displays a confirmation message, hang up the handset, enter the TAPS extension provided by your phone using TAPS (Tool for Auto-Registered Phones Support). Cisco Unified IP Phone 7962G and 7942G Phone Guide for use with TAPS, pick up . Using a Headset You can use a wired headset...
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...hum may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Cisco recommends that is subjective and Cisco cannot guarantee the performance of any headsets. For information about wireless headsets that are deployed means...local power cube or power injector. These environmental and hardware inconsistencies in conjunction with Cisco Unified IP Phones. Sound quality is optimal for example, headsets that work in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals....
...hum may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Cisco recommends that is subjective and Cisco cannot guarantee the performance of any headsets. For information about wireless headsets that are deployed means...local power cube or power injector. These environmental and hardware inconsistencies in conjunction with Cisco Unified IP Phones. Sound quality is optimal for example, headsets that work in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals....
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... customizing of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that extend your phone. Depending on configuration, your phone supports: • Access to identify buttons and hardware on . Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP...
... customizing of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that extend your phone. Depending on configuration, your phone supports: • Access to identify buttons and hardware on . Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP...
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.... page 5 4 Messages button Auto-dials your voice message service (varies by service). Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green, flashing-Held ...
.... page 5 4 Messages button Auto-dials your voice message service (varies by service). Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green, flashing-Held ...
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... or off . For more information, see how many lines as many lines you to two lines, depending on your needs. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can use to call or new voice message. Calls-Each line can adjust this number according to a directory...
... or off . For more information, see how many lines as many lines you to two lines, depending on your needs. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can use to call or new voice message. Calls-Each line can adjust this number according to a directory...
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... hold . monitored line is in-use BLF-monitored line is ringing (BLF Pickup) Line in -use . See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. monitored line is ringing. The intercom line is reverting to Determine a Line State, page 42. A holding call on one -way audio...
... hold . monitored line is in-use BLF-monitored line is ringing (BLF Pickup) Line in -use . See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. monitored line is ringing. The intercom line is reverting to Determine a Line State, page 42. A holding call on one -way audio...
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... call activity. 7 Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page 13. line When several feature menus open , the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable Programmable buttons can contaminate...
... call activity. 7 Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page 13. line When several feature menus open , the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable Programmable buttons can contaminate...
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... Services Directories Settings Scroll through a list or menu Go back one level in a feature menu Switch among open . Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to ... The tab is visible when the feature menu is open feature menus Help Press the ...8226; Help-Tips on using Help Press twice quickly. Then... Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Open or close a feature menu. Press a feature tab. Each ...
... Services Directories Settings Scroll through a list or menu Go back one level in a feature menu Switch among open . Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to ... The tab is visible when the feature menu is open feature menus Help Press the ...8226; Help-Tips on using Help Press twice quickly. Then... Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Open or close a feature menu. Press a feature tab. Each ...
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... Video 14 OL-19613-01 Here are some features but your system administrator controls most of them. Contact your phone. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your support desk or system administrator for...
... Video 14 OL-19613-01 Here are some features but your system administrator controls most of them. Contact your phone. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your support desk or system administrator for...