User Guide
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... Add yourself to a call on a shared line and establish a conference CFwdALL Set up the handset. Hold/resume a call to a new Press Transfer, enter the number number, then press Transfer again. Edit a number Press EditDial, >. Redial a number Press Redial. Transfer a call Press Hold or Resume. Start a standard (ad hoc) conference call Press intercom button, enter a number if necessary, and speak after dialing a number. Place an intercom call Press more > Confrn, dial the participant, then press Confrn again. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G...
... Add yourself to a call on a shared line and establish a conference CFwdALL Set up the handset. Hold/resume a call to a new Press Transfer, enter the number number, then press Transfer again. Edit a number Press EditDial, >. Redial a number Press Redial. Transfer a call Press Hold or Resume. Start a standard (ad hoc) conference call Press intercom button, enter a number if necessary, and speak after dialing a number. Place an intercom call Press more > Confrn, dial the participant, then press Confrn again. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G...
User Guide
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... dialed number Remove Remove a conference participant Resume Resume a call on another phone in your group QRT Submit call problems to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker Mute Headset remote call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message waiting Authenticated call Encrypted call BLF-monitored line is in-use BLF-monitored line is idle BLF-monitored line is ringing (BLF Pickup) Speed-dial, call log, or directory listing (line status unknown) Line in Do Not Disturb...
... dialed number Remove Remove a conference participant Resume Resume a call on another phone in your group QRT Submit call problems to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker Mute Headset remote call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message waiting Authenticated call Encrypted call BLF-monitored line is in-use BLF-monitored line is idle BLF-monitored line is ringing (BLF Pickup) Speed-dial, call log, or directory listing (line status unknown) Line in Do Not Disturb...
User Guide
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... Services on the Web 62 Using Personal Directory on the Web 62 Using Your Personal Address Book on the Web 62 Configuring Fast Dials on the Web 63 Using the Address Book Synchronization Tool 64 Setting Up Speed Dials on the Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP...
... Services on the Web 62 Using Personal Directory on the Web 62 Using Your Personal Address Book on the Web 62 Configuring Fast Dials on the Web 63 Using the Address Book Synchronization Tool 64 Setting Up Speed Dials on the Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP...
User Guide
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... handset to replace an existing phone. You might ask you can use with TAPS After your phone is connected to the network, your system administrator might need to auto-register your phone using TAPS (Tool for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) After your phone displays a confirmation message, hang up the handset, enter the TAPS extension provided by your entire extension, including the area code. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Auto-Registered Phones Support). To register with the wireless headset remote...
... handset to replace an existing phone. You might ask you can use with TAPS After your phone is connected to the network, your system administrator might need to auto-register your phone using TAPS (Tool for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) After your phone displays a confirmation message, hang up the handset, enter the TAPS extension provided by your entire extension, including the area code. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Auto-Registered Phones Support). To register with the wireless headset remote...
User Guide
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...Incoming call or reverting call Red, steady-Remote line in use (shared line or BLF status) Red, flashing-Remote call logs and directories. 6 Help button Activates the Help menu. page 5 4 Messages button Auto-dials your voice message service (varies by service). Understanding Phone Screen Features, page 12 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button...
...Incoming call or reverting call Red, steady-Remote line in use (shared line or BLF status) Red, flashing-Remote call logs and directories. 6 Help button Activates the Help menu. page 5 4 Messages button Auto-dials your voice message service (varies by service). Understanding Phone Screen Features, page 12 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button...
User Guide
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...on , the button is on or off -hook) and the ringer volume (on hold. 10 OL-19613-01 When Using a Handset, Headset, the speakerphone is lit. Changing Phone Settings, page 52 Using the User Options Web Pages, page 61 9 Volume button 10 Speaker button Controls the handset, headset, and speakerphone volume (off . Features, page 12 16 Handset light strip Indicates an incoming call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can adjust this number according to your phone screen). other calls are...
...on , the button is on or off -hook) and the ringer volume (on hold. 10 OL-19613-01 When Using a Handset, Headset, the speakerphone is lit. Changing Phone Settings, page 52 Using the User Options Web Pages, page 61 9 Volume button 10 Speaker button Controls the handset, headset, and speakerphone volume (off . Features, page 12 16 Handset light strip Indicates an incoming call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can adjust this number according to your phone screen). other calls are...
User Guide
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... phone. Enter a name and press Search. 3. Dial from a corporate directory on the phone 1. Press CallBack while listening to that line Look for Busy Lamp Field indicators. See if a line associated with a speed-dial, call record, or directory listing is available 1. Press for more information, see... Using Call Logs, page 54 2. Highlight a listing and go to receive notification when a busy or ringing extension is busy before placing a call to the Your system busy tone or ring sound. Open a web...
... phone. Enter a name and press Search. 3. Dial from a corporate directory on the phone 1. Press CallBack while listening to that line Look for Busy Lamp Field indicators. See if a line associated with a speed-dial, call record, or directory listing is available 1. Press for more information, see... Using Call Logs, page 54 2. Highlight a listing and go to receive notification when a busy or ringing extension is busy before placing a call to the Your system busy tone or ring sound. Open a web...
User Guide
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... Customize DND settings Then... When DND and Call Forward All are both DND and auto-answer are enabled, only intercom calls will not hear a busy tone. • Intercom and Multilevel Precedence and Preemption (MLPP), park reversion and hold reversion all override DND. • Your system administrator enables the DND feature on your User Options web pages. Tips • When DND is active, DND blocking is turned off only the ringer). - DND...
... Customize DND settings Then... When DND and Call Forward All are both DND and auto-answer are enabled, only intercom calls will not hear a busy tone. • Intercom and Multilevel Precedence and Preemption (MLPP), park reversion and hold reversion all override DND. • Your system administrator enables the DND feature on your User Options web pages. Tips • When DND is active, DND blocking is turned off only the ringer). - DND...
User Guide
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... message service Check for your phone screen. See Customizing Rings and Message Indicators, page 52.) • A flashing message waiting icon and text message on your new voice messages Then... Note The red light and message waiting icon display only when you have a voice message on your system administrator about options to always connect to the voice message service on other lines. Ask your primary line, even if you place a call to your voice messages or access the voice messages menu Send a call . Accessing Voice Messages To access voice messages, use the Messages button...
... message service Check for your phone screen. See Customizing Rings and Message Indicators, page 52.) • A flashing message waiting icon and text message on your new voice messages Then... Note The red light and message waiting icon display only when you have a voice message on your system administrator about options to always connect to the voice message service on other lines. Ask your primary line, even if you place a call to your voice messages or access the voice messages menu Send a call . Accessing Voice Messages To access voice messages, use the Messages button...
User Guide
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... Services. Click Save. Change the language (locale) for your password 1. Change the language (locale) for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Click Save. 7. Controlling User Settings on the Web User settings include your User Options web pages 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. In the User Locale area, choose an item from the User Locale drop-down list. 3. Choose User Options > User Settings. Click Save. Cisco Unified IP Phone 7962G and 7942G Phone Guide for 1. Click Reset to reset your phone...
... Services. Click Save. Change the language (locale) for your password 1. Change the language (locale) for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Click Save. 7. Controlling User Settings on the Web User settings include your User Options web pages 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. In the User Locale area, choose an item from the User Locale drop-down list. 3. Choose User Options > User Settings. Click Save. Cisco Unified IP Phone 7962G and 7942G Phone Guide for 1. Click Reset to reset your phone...
User Guide
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... with a speed-dial button, call log, or directory listing on your phone Ask your administrator to set up the Busy Lamp Field (BLF) feature for your system administrator for additional assistance and see : • Advanced Call Handling, page 34 • Call Pickup to answer calls ringing on another phone • A shared line to view or join coworkers' calls • Using a Shared Line, page 38 • Using Cisco Extension Mobility, page 46 • Cisco Extension Mobility to apply your phone number and user profile...
... with a speed-dial button, call log, or directory listing on your phone Ask your administrator to set up the Busy Lamp Field (BLF) feature for your system administrator for additional assistance and see : • Advanced Call Handling, page 34 • Call Pickup to answer calls ringing on another phone • A shared line to view or join coworkers' calls • Using a Shared Line, page 38 • Using Cisco Extension Mobility, page 46 • Cisco Extension Mobility to apply your phone number and user profile...
User Guide
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log in 46 log out 46 extension numbers, viewing 12 F FAC 18 Fast Dial service dialing with 18 Fast Dials configuring from web page 63 feature buttons help 9 messages 9 services 10 settings 10 feature menus, using 14 features, availability of 14, 74 footstand adjusting 5 button, identifying 9 Forced Authorization Code 18 forwarding calls, options for 26 G GPickUp 36 group call pickup, using 36 H handset light strip 10 securing in cradle 5 using 49 hanging up, options for 21 headset answering calls with 20 audio quality 6 button, identifying 10...
log in 46 log out 46 extension numbers, viewing 12 F FAC 18 Fast Dial service dialing with 18 Fast Dials configuring from web page 63 feature buttons help 9 messages 9 services 10 settings 10 feature menus, using 14 features, availability of 14, 74 footstand adjusting 5 button, identifying 9 Forced Authorization Code 18 forwarding calls, options for 26 G GPickUp 36 group call pickup, using 36 H handset light strip 10 securing in cradle 5 using 49 hanging up, options for 21 headset answering calls with 20 audio quality 6 button, identifying 10...
Administration Guide
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... the Cisco Unified IP Phone" Describes how to configure network settings, verify status, and make global changes to view model information, status messages, network statistics, and firmware information from the phone's web page to remotely monitor the operation of a phone and to the following publications: Cisco Unified IP Phone 7900 Series These publications are available at your network. Appendix C, "Supporting International Users" Provides information about feature support for the Cisco Unified IP Phone 7961G and 7941G using the SCCP or SIP protocol with troubleshooting. Chapter...
... the Cisco Unified IP Phone" Describes how to configure network settings, verify status, and make global changes to view model information, status messages, network statistics, and firmware information from the phone's web page to remotely monitor the operation of a phone and to the following publications: Cisco Unified IP Phone 7900 Series These publications are available at your network. Appendix C, "Supporting International Users" Provides information about feature support for the Cisco Unified IP Phone 7961G and 7941G using the SCCP or SIP protocol with troubleshooting. Chapter...
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... Initiation Protocol (SIP) SIP is disabled by default, but you to obtain a configuration file specific to use the TLS protocol when securely registering with Other Cisco Unified IP Telephony Products, page 2-1 • Understanding the Phone Startup Process, page 2-7 Cisco Unified IP Phone 7962G and 7942G Administration Guide for delivery of signaling and session management within a packet telephony network. Like other than the one specified by using Cisco Unified Communications Manager. When security is a connection-oriented transport...
... Initiation Protocol (SIP) SIP is disabled by default, but you to obtain a configuration file specific to use the TLS protocol when securely registering with Other Cisco Unified IP Telephony Products, page 2-1 • Understanding the Phone Startup Process, page 2-7 Cisco Unified IP Phone 7962G and 7942G Administration Guide for delivery of signaling and session management within a packet telephony network. Like other than the one specified by using Cisco Unified Communications Manager. When security is a connection-oriented transport...
Administration Guide
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... IP Phone 7962G by adding 14 line appearances or speed dial numbers. 1-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for your system and user needs. You (or the phone users) can complete the phone installation. To finish installing the phone, configure the network settings on the phone depending on page 3-6. Extends functionality of installation tasks for the phone such as associating the phone with its default settings to update the specific configuration information for the Cisco Unified IP Phone 7962G and 7942G. See the "Installing the Cisco Unified IP...
... IP Phone 7962G by adding 14 line appearances or speed dial numbers. 1-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for your system and user needs. You (or the phone users) can complete the phone installation. To finish installing the phone, configure the network settings on the phone depending on page 3-6. Extends functionality of installation tasks for the phone such as associating the phone with its default settings to update the specific configuration information for the Cisco Unified IP Phone 7962G and 7942G. See the "Installing the Cisco Unified IP...
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...8226; Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-10 4-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the phone. Indicates whether anonymous call preferences on the SIP phone. Manager Administration, choose Device > Device Settings > SIP Profile. Table 4-5 Call Preferences Menu Options Option Caller ID Blocking Anonymous Call Block Call Waiting Preferences Call Hold Ringback Stutter Msg Waiting Call Logs BLF Enabled Auto Answer Preferences Speed Dials Description To Change Indicates whether caller ID blocking is...
...8226; Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-10 4-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the phone. Indicates whether anonymous call preferences on the SIP phone. Manager Administration, choose Device > Device Settings > SIP Profile. Table 4-5 Call Preferences Menu Options Option Caller ID Blocking Anonymous Call Block Call Waiting Preferences Call Hold Ringback Stutter Msg Waiting Call Logs BLF Enabled Auto Answer Preferences Speed Dials Description To Change Indicates whether caller ID blocking is...
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... > Phone > Phone Configuration • Enabled-default • Disabled LLDP Power Priority Advertises the phone's power priority to the switch, enabling the switch to appropriately provide power to use a specific discovery protocol, which should match the protocol supported by the switch. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 Security Configuration Menu The Security Configuration menu that you access directly from...
... > Phone > Phone Configuration • Enabled-default • Disabled LLDP Power Priority Advertises the phone's power priority to the switch, enabling the switch to appropriately provide power to use a specific discovery protocol, which should match the protocol supported by the switch. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 Security Configuration Menu The Security Configuration menu that you access directly from...
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... Line Support" chapters. For more information, refer to: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Cisco Call Back" chapter. also allows any conference participant to join together two standard conferences on the same line. • The Service parameter, AdvanceAdhocConference, (disabled by default in a standard (ad hoc) conference to add or remove participants; This information can include the caller name, caller number, redirected number, and original dialed...
... Line Support" chapters. For more information, refer to: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Cisco Call Back" chapter. also allows any conference participant to join together two standard conferences on the same line. • The Service parameter, AdvanceAdhocConference, (disabled by default in a standard (ad hoc) conference to add or remove participants; This information can include the caller name, caller number, redirected number, and original dialed...
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... to use music on a phone in another group by a single ring (or beep, depending on -Hold" in this table for the Cisco Unified IP Phone (continued) Feature Fast Dial Service Forced authorization codes (FAC) (SCCP phones only) Group call pickup Hold Hold Reversion Hunt Group Immediate Divert' Description Configuration Reference Allows a user to enter a Fast Dial code to place a call directly to a voice-messaging system. Provides load sharing for Cisco Unified Communications Manager 6.1 5-7 Controls the types of directory numbers that phone. Fast Dial codes can...
... to use music on a phone in another group by a single ring (or beep, depending on -Hold" in this table for the Cisco Unified IP Phone (continued) Feature Fast Dial Service Forced authorization codes (FAC) (SCCP phones only) Group call pickup Hold Hold Reversion Hunt Group Immediate Divert' Description Configuration Reference Allows a user to enter a Fast Dial code to place a call directly to a voice-messaging system. Provides load sharing for Cisco Unified Communications Manager 6.1 5-7 Controls the types of directory numbers that phone. Fast Dial codes can...
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... Information web page 8-2, 8-9 expansion module 7914 B-4 extension mobility 5-6, B-2 external power 2-4 F fast dial B-2 fast dial service 5-7 feature buttons directories 1-3 help 1-3 messages 1-3 services 1-3 settings 1-3 features configuring on phone, overview 1-8 configuring with Cisco Unified Communications Manager, overview 1-8 informing users about, overview 1-8 file authentication 1-11 file format List.xml 6-4 RingList.xml 6-2 firmware, verifying version 7-10 Firmware Versions screen 7-10 footstand button, identifying 1-3 using to adjust phone height 3-10 forced authorization codes...
... Information web page 8-2, 8-9 expansion module 7914 B-4 extension mobility 5-6, B-2 external power 2-4 F fast dial B-2 fast dial service 5-7 feature buttons directories 1-3 help 1-3 messages 1-3 services 1-3 settings 1-3 features configuring on phone, overview 1-8 configuring with Cisco Unified Communications Manager, overview 1-8 informing users about, overview 1-8 file authentication 1-11 file format List.xml 6-4 RingList.xml 6-2 firmware, verifying version 7-10 Firmware Versions screen 7-10 footstand button, identifying 1-3 using to adjust phone height 3-10 forced authorization codes...