User Guide
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
User Guide
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... intercom button, enter a number if necessary, and speak after dialing a number. Use your phone Press . Place an intercom call log. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are the property of Cisco Systems, Inc. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for a (SCCP only) multiparty call in the Missed Calls and Received...
... intercom button, enter a number if necessary, and speak after dialing a number. Use your phone Press . Place an intercom call log. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are the property of Cisco Systems, Inc. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for a (SCCP only) multiparty call in the Missed Calls and Received...
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...item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message waiting Authenticated ...only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker ...
...item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message waiting Authenticated ...only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker ...
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... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
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Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
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... Card in the front of this Guide This guide provides you with An Overview of Your Phone, page 7. Getting Started Using this guide. Cisco Unified IP Phone 7962G and 7942G Phone Guide for a solid understanding of the features available on the phone when you want to commonly used sections. If you need assistance. Review safety information See Safety...
... Card in the front of this Guide This guide provides you with An Overview of Your Phone, page 7. Getting Started Using this guide. Cisco Unified IP Phone 7962G and 7942G Phone Guide for a solid understanding of the features available on the phone when you want to commonly used sections. If you need assistance. Review safety information See Safety...
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... the Cisco Unified IP Phone 7962G and 7942G are not available, refer to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. 2 OL-19613-01 If there is an interruption in the documentation list at this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Cisco Unified IP Phone documentation on...
... the Cisco Unified IP Phone 7962G and 7942G are not available, refer to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. 2 OL-19613-01 If there is an interruption in the documentation list at this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Cisco Unified IP Phone documentation on...
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... are attached using this product you use external devices with the Cisco Unified IP Phone: Cisco recommends the use . Caution In European Union countries, use encryption. and local country laws. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Accessibility Features A list of external devices...
... are attached using this product you use external devices with the Cisco Unified IP Phone: Cisco recommends the use . Caution In European Union countries, use encryption. and local country laws. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Accessibility Features A list of external devices...
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If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01 Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01 Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
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... rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. To register with the wireless headset remote hookswitch control feature. Cisco Unified IP Phone 7962G and 7942G Phone Guide for instructions. 1 2 3 120521 1 Set the handset aside and pull the square plastic tab from the top of third-party headsets for Auto-Registered...
... rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. To register with the wireless headset remote hookswitch control feature. Cisco Unified IP Phone 7962G and 7942G Phone Guide for instructions. 1 2 3 120521 1 Set the handset aside and pull the square plastic tab from the top of third-party headsets for Auto-Registered...
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...OL-19613-01 Sound quality is optimal for a particular Technology Development Program partner, enter the partner's name in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. If you want to perform well with the ... outside sources: for details. For information about wireless headsets that customers test headsets in conjunction with Cisco Unified IP Phones. Choose IP Phone Headsets to other devices such as mobile phones and two-way radios, some cases, hum may be heard by either the remote party or ...
...OL-19613-01 Sound quality is optimal for a particular Technology Development Program partner, enter the partner's name in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. If you want to perform well with the ... outside sources: for details. For information about wireless headsets that customers test headsets in conjunction with Cisco Unified IP Phones. Choose IP Phone Headsets to other devices such as mobile phones and two-way radios, some cases, hum may be heard by either the remote party or ...
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Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of Your Phone An Overview of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive online help system that displays information on the phone screen. Depending on configuration, your phone supports: •...
Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of Your Phone An Overview of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive online help system that displays information on the phone screen. Depending on configuration, your phone supports: •...
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.... 6 Help button Activates the Help menu. Use it Using Call Logs, page 54 to access call on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call... or two-way intercom call Green, flashing-Held call • Understanding Phone Screen Features, page 12 • Basic Call Handling, page 16 ...
.... 6 Help button Activates the Help menu. Use it Using Call Logs, page 54 to access call on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call... or two-way intercom call Green, flashing-Held call • Understanding Phone Screen Features, page 12 • Basic Call Handling, page 16 ...
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... Headset button Toggles the headset on configuration. Using Call Logs, page 54 14 Keypad Allows you have directory numbers and phone line icons: . The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can use to call or new voice message. Calls-Each line can adjust this number according...
... Headset button Toggles the headset on configuration. Using Call Logs, page 54 14 Keypad Allows you have directory numbers and phone line icons: . The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can use to call or new voice message. Calls-Each line can adjust this number according...
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...Hold and Resume, page 22. See Using BLF to Determine a Line State, page 42. See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. See Making and Receiving Secure Calls, page 43. See Using BLF to Determine a Line State, page 42. The intercom...lines. monitored line is idle BLF- See Placing or Receiving Intercom Calls, page 32. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Remote call on hold Remote-in use BLF-monitored line is reverting to the other party.
...Hold and Resume, page 22. See Using BLF to Determine a Line State, page 42. See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. See Making and Receiving Secure Calls, page 43. See Using BLF to Determine a Line State, page 42. The intercom...lines. monitored line is idle BLF- See Placing or Receiving Intercom Calls, page 32. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Remote call on hold Remote-in use BLF-monitored line is reverting to the other party.
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...activity. 7 Feature tabs Each indicates an open feature menu. Icons and labels indicate how indicators these buttons are open, the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable Programmable ...failures. 12 OL-19613-01 Understanding Phone Screen Features This is what your primary phone line. See "Understanding Line and Call Icons" section on the phone, as they can serve as phone line buttons, speed-dial buttons, button phone service buttons or phone feature buttons. See Understanding Feature ...
...activity. 7 Feature tabs Each indicates an open feature menu. Icons and labels indicate how indicators these buttons are open, the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable Programmable ...failures. 12 OL-19613-01 Understanding Phone Screen Features This is what your primary phone line. See "Understanding Line and Call Icons" section on the phone, as they can serve as phone line buttons, speed-dial buttons, button phone service buttons or phone feature buttons. See Understanding Feature ...
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... a feature menu Switch among open feature menus Help Press the Navigation button. Highlight a menu item, then press twice quickly. Cisco Unified IP Phone 7962G and 7942G Phone Guide for calling features • Help-Tips on Your Phone Your phone provides a comprehensive online help using and accessing Help Learn about a menu item Press , , or to ... Pressing Exit from the...
... a feature menu Switch among open feature menus Help Press the Navigation button. Highlight a menu item, then press twice quickly. Cisco Unified IP Phone 7962G and 7942G Phone Guide for calling features • Help-Tips on Your Phone Your phone provides a comprehensive online help using and accessing Help Learn about a menu item Press , , or to ... Pressing Exit from the...
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... configure some details about feature operation or availability. Here are some features but your phone. You can access many features either by pressing a line button. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call...
... configure some details about feature operation or availability. Here are some features but your phone. You can access many features either by pressing a line button. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call...