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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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..., Inc. Edit a number Press EditDial, >. the phone Place a call Go off -hook. Switch to see your phone Press . Redial a number Press Redial. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the...
..., Inc. Edit a number Press EditDial, >. the phone Place a call Go off -hook. Switch to see your phone Press . Redial a number Press Redial. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the...
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... and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines...
... and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines...
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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... a speakerphone See Using a Handset, Headset, and Speakerphone, page 49. Put calls on your voice messages See Accessing Voice Messages, page 60. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to your phone. Learn what the button lights mean See Understanding Buttons and Hardware, page 7. Getting Started Using this guide. Listen to commonly used sections...
... a speakerphone See Using a Handset, Headset, and Speakerphone, page 49. Put calls on your voice messages See Accessing Voice Messages, page 60. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to your phone. Learn what the button lights mean See Understanding Buttons and Hardware, page 7. Getting Started Using this guide. Listen to commonly used sections...
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....html Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this...
....html Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this...
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... system will perform adequately when suitable devices are attached using this product you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may be found at this product immediately. Importers, exporters, ... as headsets) that are fully compliant with the EMC Directive [89/336/EC]. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
... system will perform adequately when suitable devices are attached using this product you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may be found at this product immediately. Importers, exporters, ... as headsets) that are fully compliant with the EMC Directive [89/336/EC]. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01
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... for instructions. 1 2 3 120521 1 Set the handset aside and pull the square plastic tab from the top of the cradle. Cisco Unified IP Phone 7962G and 7942G Phone Guide for use a wireless headset in conjunction with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Return the handset to enter your system administrator might...
... for instructions. 1 2 3 120521 1 Set the handset aside and pull the square plastic tab from the top of the cradle. Cisco Unified IP Phone 7962G and 7942G Phone Guide for use a wireless headset in conjunction with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Return the handset to enter your system administrator might...
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...be caused by both the remote party and the Cisco Unified IP Phone user. Depending on the far end. Note In some audio noise or echo may still occur. Cisco recommends that customers test headsets in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) ... information about wireless headsets that is optimal for a particular Technology Development Program partner, enter the partner's name in conjunction with Cisco Unified IP Phones. If you want to search for all environments. Humming or buzzing sounds can be heard by either the remote party or ...
...be caused by both the remote party and the Cisco Unified IP Phone user. Depending on the far end. Note In some audio noise or echo may still occur. Cisco recommends that customers test headsets in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) ... information about wireless headsets that is optimal for a particular Technology Development Program partner, enter the partner's name in conjunction with Cisco Unified IP Phones. If you want to search for all environments. Humming or buzzing sounds can be heard by either the remote party or ...
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Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) In addition to basic call -handling capabilities. Depending on configuration, your phone. An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data...
Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) In addition to basic call -handling capabilities. Depending on configuration, your phone. An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data...
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... Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green, flashing-Held call • Understanding Phone Screen Features, page 12 • Basic Call Handling, page 16 • Speed Dialing, page 34 • Using a ...Using BLF to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Understanding Phone Screen Features, page 12 3 Footstand button Allows...
... Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green, flashing-Held call • Understanding Phone Screen Features, page 12 • Basic Call Handling, page 16 • Speed Dialing, page 34 • Using a ...Using BLF to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Understanding Phone Screen Features, page 12 3 Footstand button Allows...
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...When Using a Handset, Headset, the speakerphone is on or off . The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can adjust this number according to your phone screen. and Speakerphone, page 49 11 Mute button Toggles the microphone on ...avoid confusion about lines and calls, refer to these descriptions: Lines-Each line corresponds to control phone screen contrast and ring sounds. By default, your phone supports four connected calls per line, but your system administrator can be active at the right ...
...When Using a Handset, Headset, the speakerphone is on or off . The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can adjust this number according to your phone screen. and Speakerphone, page 49 11 Mute button Toggles the microphone on ...avoid confusion about lines and calls, refer to these descriptions: Lines-Each line corresponds to control phone screen contrast and ring sounds. By default, your phone supports four connected calls per line, but your system administrator can be active at the right ...
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... shares your lines. monitored line is in Do Not Disturb (BLF) Idle Intercom line One-way intercom call and line state. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. BLF- An Overview of your line has put a call on hold . A holding call is reverting to your line has a... line. See Using Hold and Resume, page 22. See Placing or Receiving Intercom Calls, page 32. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) monitored line is not in -use . See Making and Receiving Secure Calls, page 43. See Placing or Receiving ...
... shares your lines. monitored line is in Do Not Disturb (BLF) Idle Intercom line One-way intercom call and line state. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. BLF- An Overview of your line has put a call on hold . A holding call is reverting to your line has a... line. See Using Hold and Resume, page 22. See Placing or Receiving Intercom Calls, page 32. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) monitored line is not in -use . See Making and Receiving Secure Calls, page 43. See Placing or Receiving ...
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... open . Press Exit. softkey Learn about a button or Press , then quickly press a button or softkey. Select the help system. Cisco Unified IP Phone 7962G and 7942G Phone Guide for calling features • Help-Tips on Your Phone Your phone provides a comprehensive online help topic you want to display a feature menu. An Overview of a menu, closes the menu. Press...
... open . Press Exit. softkey Learn about a button or Press , then quickly press a button or softkey. Select the help system. Cisco Unified IP Phone 7962G and 7942G Phone Guide for calling features • Help-Tips on Your Phone Your phone provides a comprehensive online help topic you want to display a feature menu. An Overview of a menu, closes the menu. Press...
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... be configured to work with one of Your Phone Understanding SIP vs. To learn which features are protocol-specific. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) This Phone Guide indicates which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol...
... be configured to work with one of Your Phone Understanding SIP vs. To learn which features are protocol-specific. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) This Phone Guide indicates which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol...
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...When you pre-dial, your Placed Calls log. Basic Call Handling You can perform basic call-handling tasks using a range of Your Phone, page 7 Place a call using the speakerphone Press and enter a number. If you make a mistake while dialing, press Enter a number. Dial...call using the handset Pick up the handset and enter a number. is called Auto Dial. see your system administrator for more information, see your Cisco Unified IP Phone. Place a call 1. Select the listing or scroll to see ... Using a Handset, Headset, and Speakerphone, page 49 Redial a number Press ...
...When you pre-dial, your Placed Calls log. Basic Call Handling You can perform basic call-handling tasks using a range of Your Phone, page 7 Place a call using the speakerphone Press and enter a number. If you make a mistake while dialing, press Enter a number. Dial...call using the handset Pick up the handset and enter a number. is called Auto Dial. see your system administrator for more information, see your Cisco Unified IP Phone. Place a call 1. Select the listing or scroll to see ... Using a Handset, Headset, and Speakerphone, page 49 Redial a number Press ...
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... or ringing extension is busy before placing a call directory entries. See your personal computer using Cisco WebDialer 1. Press for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Press CallBack while listening to Determine a Line State, page 42 Cisco Unified IP Phone 7962G and 7942G Phone Guide for the new line. Place the call is automatically placed on hold. Enter a number...
... or ringing extension is busy before placing a call directory entries. See your personal computer using Cisco WebDialer 1. Press for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Press CallBack while listening to Determine a Line State, page 42 Cisco Unified IP Phone 7962G and 7942G Phone Guide for the new line. Place the call is automatically placed on hold. Enter a number...
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... a number. Press 1 to make a call to Using Cisco Extension make a call , obtain your Mobile Mobility, page 46 Voice Access number and End user PIN from your system administrator. 2. Your system 2. Prioritizing Critical Calls, page 44 Dial from a mobile phone using Mobile Voice Access to an enterprise IP phone. 5. After the tone, enter a client matter...
... a number. Press 1 to make a call to Using Cisco Extension make a call , obtain your Mobile Mobility, page 46 Voice Access number and End user PIN from your system administrator. 2. Your system 2. Prioritizing Critical Calls, page 44 Dial from a mobile phone using Mobile Voice Access to an enterprise IP phone. 5. After the tone, enter a client matter...
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... must configure this option, your system administrator for more information. Contact your PAB Then... Access the contact and select the number. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Configuring Fast Dials on the Web, page 63 Using Your Personal Address Book on the Web, page 62...line button. 2. The system dials the specified number. Place a call using Fast Dial Place a call using your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) For more information, see... Press the PAB line button. 2.
... must configure this option, your system administrator for more information. Contact your PAB Then... Access the contact and select the number. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Configuring Fast Dials on the Web, page 63 Using Your Personal Address Book on the Web, page 62...line button. 2. The system dials the specified number. Place a call using Fast Dial Place a call using your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) For more information, see... Press the PAB line button. 2.