Advanced Users Manual - English
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...operating system and connection type you set up your machine and the detailed troubleshooting tips. Software User's Guide Follow these instructions for your machine. Quick Setup Guide Read this Guide first. See troubleshooting tips. You can also find it? What's in it ? Advanced ... / In the Box Printed / In the Box Printed / In the Box For USA: (MFC-9460CDN) PDF file / Documentation CD-ROM / In the Box (MFC-9560CDW) PDF file / Brother Solutions Center at http://solutions.brother.com/ For Other Countries: PDF file / Documentation CD-ROM / In the Box i Which manual...
...operating system and connection type you set up your machine and the detailed troubleshooting tips. Software User's Guide Follow these instructions for your machine. Quick Setup Guide Read this Guide first. See troubleshooting tips. You can also find it? What's in it ? Advanced ... / In the Box Printed / In the Box Printed / In the Box For USA: (MFC-9460CDN) PDF file / Documentation CD-ROM / In the Box (MFC-9560CDW) PDF file / Brother Solutions Center at http://solutions.brother.com/ For Other Countries: PDF file / Documentation CD-ROM / In the Box i Which manual...
Advanced Users Manual - English
Page 49
.... 6 c Press Black Start or Color Start. Press OK. Enter the number of the following reports are available: 1 Transmission Displays the Transmission Verification Report for troubleshooting of the dotted prints problem. 8 WLAN Report (MFC-9560CDW) Prints the result of wireless LAN connectivity diagnosis. d Press Stop/Exit. 43
.... 6 c Press Black Start or Color Start. Press OK. Enter the number of the following reports are available: 1 Transmission Displays the Transmission Verification Report for troubleshooting of the dotted prints problem. 8 WLAN Report (MFC-9560CDW) Prints the result of wireless LAN connectivity diagnosis. d Press Stop/Exit. 43
Software Users Manual - English
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.... To show the Status Monitor icon on your PC. (Windows® 7) If you have set the Enable Status Monitor on Brother genuine supplies. Then drag the icon to the Troubleshooting and Brother Genuine Supplies Web site. Click Visit the Genuine Supplies website button for monitoring the status of error messages such as paper... can check the device status at anytime by double-clicking the icon in the tasktray or by choosing Status Monitor located in start/All Programs/Brother/MFC-XXXX on your taskbar, click the in the small window.
.... To show the Status Monitor icon on your PC. (Windows® 7) If you have set the Enable Status Monitor on Brother genuine supplies. Then drag the icon to the Troubleshooting and Brother Genuine Supplies Web site. Click Visit the Genuine Supplies website button for monitoring the status of error messages such as paper... can check the device status at anytime by double-clicking the icon in the tasktray or by choosing Status Monitor located in start/All Programs/Brother/MFC-XXXX on your taskbar, click the in the small window.
Software Users Manual - English
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... will appear if there is already a file on the USB Flash memory drive with the same name as the file you can easily identify and troubleshoot any problems. Protected Device This message will appear if the write-protect switch of the USB Flash memory drive is on. Rename the... File 12 This message will appear if your USB Flash memory drive is not supported by your Brother machine. 195 d Press Stop/Exit. b Enter the file name (up to choose PDF, PDF/A, Secure PDF, SiPDF or TIFF. Press OK. Scanning (For USB cable...
... will appear if there is already a file on the USB Flash memory drive with the same name as the file you can easily identify and troubleshoot any problems. Protected Device This message will appear if the write-protect switch of the USB Flash memory drive is on. Rename the... File 12 This message will appear if your USB Flash memory drive is not supported by your Brother machine. 195 d Press Stop/Exit. b Enter the file name (up to choose PDF, PDF/A, Secure PDF, SiPDF or TIFF. Press OK. Scanning (For USB cable...
Users Manual - English
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... receipt; may serve as the original owner of the product. Calls must call 1-877-BROTHER. To keep your product and special offers. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your ...latest firmware upgrade. i Please complete and fax the Brother Warranty Registration and Test Sheet or, for Brother driver updates. http://solutions.brother.com/ Note You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient...
... receipt; may serve as the original owner of the product. Calls must call 1-877-BROTHER. To keep your product and special offers. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your ...latest firmware upgrade. i Please complete and fax the Brother Warranty Registration and Test Sheet or, for Brother driver updates. http://solutions.brother.com/ Note You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient...
Users Manual - English
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... remedial service, as described above limitation may not be liable for the use of the Brother representative. © 2010 Brother International Corporation vi What Brother will evaluate your report of Brother's obligations to you may also have with the Brother Representative in troubleshooting as they diagnose the problem, provide access to good operating condition at reasonable times...
... remedial service, as described above limitation may not be liable for the use of the Brother representative. © 2010 Brother International Corporation vi What Brother will evaluate your report of Brother's obligations to you may also have with the Brother Representative in troubleshooting as they diagnose the problem, provide access to good operating condition at reasonable times...
Users Manual - English
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... wired and wireless network settings and security settings using the Brother ControlCenter utility. For USA: (MFC-9460CDN) PDF file / Documentation CD-ROM / In the Box (MFC-9560CDW) PDF file / Brother Solutions Center at http://solutions.brother.com/ For Other Countries: PDF file / Documentation CD-... setting up your machine. User's Guides and where do I find supported protocol information for your machine and the detailed troubleshooting tips. See troubleshooting tips. You can also find it? Which manual? Printed / In the Box Learn more advanced operations: Fax, Copy...
... wired and wireless network settings and security settings using the Brother ControlCenter utility. For USA: (MFC-9460CDN) PDF file / Documentation CD-ROM / In the Box (MFC-9560CDW) PDF file / Brother Solutions Center at http://solutions.brother.com/ For Other Countries: PDF file / Documentation CD-... setting up your machine. User's Guides and where do I find supported protocol information for your machine and the detailed troubleshooting tips. See troubleshooting tips. You can also find it? Which manual? Printed / In the Box Learn more advanced operations: Fax, Copy...
Users Manual - English
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... Replacing a Toner cartridge 62 Cleaning the corona wires 68 Replacing the drum unit 72 Replacing the belt unit 79 Replacing the waste toner box 85 B Troubleshooting 92 Error and maintenance messages 92 Transferring your faxes or Fax Journal report 100 Document Jams and Paper Jams 101 Document is jammed in the...
... Replacing a Toner cartridge 62 Cleaning the corona wires 68 Replacing the drum unit 72 Replacing the belt unit 79 Replacing the waste toner box 85 B Troubleshooting 92 Error and maintenance messages 92 Transferring your faxes or Fax Journal report 100 Document Jams and Paper Jams 101 Document is jammed in the...
Users Manual - English
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... identifies the error or required routine maintenance and shows the appropriate message. Calibration failed. Press Stop/Exit. B Troubleshooting B Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need more help, the... Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. If the problem continues, call Brother Customer Service. Pull out the drum unit and remove the toner cartridge...
... identifies the error or required routine maintenance and shows the appropriate message. Calibration failed. Press Stop/Exit. B Troubleshooting B Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need more help, the... Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. If the problem continues, call Brother Customer Service. Pull out the drum unit and remove the toner cartridge...
Users Manual - English
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...or Color Start. closed . The ADF is broken. Confirm the DIMM meets the required The DIMM does not meet the required specifications. Troubleshooting Error Message Cause Action Condensation One of the issues that can hear the fan in the machine spinning and that the exhaust outlet is not.... Connection Fail You tried to poll a fax machine Check the other Try to send or receive again. person's fax machine stopped the call Brother Customer Service. that is not in Appendix B of the Advanced User's Guide.) B Re-install the DIMM correctly.
...or Color Start. closed . The ADF is broken. Confirm the DIMM meets the required The DIMM does not meet the required specifications. Troubleshooting Error Message Cause Action Condensation One of the issues that can hear the fan in the machine spinning and that the exhaust outlet is not.... Connection Fail You tried to poll a fax machine Check the other Try to send or receive again. person's fax machine stopped the call Brother Customer Service. that is not in Appendix B of the Advanced User's Guide.) B Re-install the DIMM correctly.
Users Manual - English
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... is not permitted Contact your administrator to check your to check your Secure Function Lock Settings. Do one of sheets set by Secure Function Lock 2.0. Troubleshooting Error Message Cause Action Jam Rear The paper is jammed in the back (See Paper is not installed properly. machine on the LCD is restricted...
... is not permitted Contact your administrator to check your to check your Secure Function Lock Settings. Do one of sheets set by Secure Function Lock 2.0. Troubleshooting Error Message Cause Action Jam Rear The paper is jammed in the back (See Paper is not installed properly. machine on the LCD is restricted...
Users Manual - English
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.... (See Replacing the belt unit on page 79.) Replace Parts Fuser Unit It is time to replace the fuser unit. To replace Fuser Unit call Brother Customer Service. Do one of the file on again. Try Manual Registration, Menu, 4, 8. (See Manual Registration in Appendix A of the ... Service or a Brother Authorized Service Center to replace the belt unit. Wait a few seconds, then turn it on the USB Flash memory drive or the file you are trying to save . Rename the File There is time to replace the fuser unit. Troubleshooting Error Message Cause Action ...
.... (See Replacing the belt unit on page 79.) Replace Parts Fuser Unit It is time to replace the fuser unit. To replace Fuser Unit call Brother Customer Service. Do one of the file on again. Try Manual Registration, Menu, 4, 8. (See Manual Registration in Appendix A of the ... Service or a Brother Authorized Service Center to replace the belt unit. Wait a few seconds, then turn it on the USB Flash memory drive or the file you are trying to save . Rename the File There is time to replace the fuser unit. Troubleshooting Error Message Cause Action ...
Users Manual - English
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Remove the USB Flash memory drive from the USB direct interface. Buy a new waste toner box before you get a Replace WT Box message. B 99 The waste toner box is near the end of files stored on the USB Flash memory drive. An incompatible or defective device has been connected to the USB direct interface. Action Reduce the number of its life. Troubleshooting Error Message Too Many Files Unusable Device WT Box End Soon Cause There are too many files stored on the USB Flash memory drive.
Remove the USB Flash memory drive from the USB direct interface. Buy a new waste toner box before you get a Replace WT Box message. B 99 The waste toner box is near the end of files stored on the USB Flash memory drive. An incompatible or defective device has been connected to the USB direct interface. Action Reduce the number of its life. Troubleshooting Error Message Too Many Files Unusable Device WT Box End Soon Cause There are too many files stored on the USB Flash memory drive.
Users Manual - English
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b Lift the document cover. Troubleshooting Document is jammed under the document cover B a Take out any paper from the ADF that is not jammed. d Close the document cover. b Open the ADF cover. e Press Stop/Exit. d Close the ADF cover. e Press Stop/Exit. B 101 c Pull the jammed document out to the left. Document Jams and Paper Jams B Document is jammed in the top of the ADF unit B a Take out any paper from the ADF that is not jammed. c Pull the jammed document out to the right.
b Lift the document cover. Troubleshooting Document is jammed under the document cover B a Take out any paper from the ADF that is not jammed. d Close the document cover. b Open the ADF cover. e Press Stop/Exit. d Close the ADF cover. e Press Stop/Exit. B 101 c Pull the jammed document out to the left. Document Jams and Paper Jams B Document is jammed in the top of the ADF unit B a Take out any paper from the ADF that is not jammed. c Pull the jammed document out to the right.
Users Manual - English
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b Remove any jammed paper from the MP tray. e Press Black Start or Color Start to resume printing. Troubleshooting d When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides (1) on both sides of the tray. 1 c Fan the paper stack, and then put it back in and around the MP tray. B 103 Paper is jammed in the MP tray B If the LCD shows Jam MP Tray, follow these steps: a Remove the paper from in the MP tray.
b Remove any jammed paper from the MP tray. e Press Black Start or Color Start to resume printing. Troubleshooting d When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides (1) on both sides of the tray. 1 c Fan the paper stack, and then put it back in and around the MP tray. B 103 Paper is jammed in the MP tray B If the LCD shows Jam MP Tray, follow these steps: a Remove the paper from in the MP tray.
Users Manual - English
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... instructions for 10 minutes to cool down. Follow these steps: a Leave the machine turned on for Paper is jammed inside the machine on page 10.) 1 Troubleshooting Paper is below the maximum paper mark (b b b) (1) of the machine B If the LCD shows Jam Rear, a paper jam occurred behind the back cover...
... instructions for 10 minutes to cool down. Follow these steps: a Leave the machine turned on for Paper is jammed inside the machine on page 10.) 1 Troubleshooting Paper is below the maximum paper mark (b b b) (1) of the machine B If the LCD shows Jam Rear, a paper jam occurred behind the back cover...
Users Manual - English
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Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. e Close the fuser cover (1). 2 1 Troubleshooting Paper is jammed inside the machine B If the LCD shows Jam Inside, follow these steps: a Turn off the machine's power switch. f Fully close the back cover. b Press the front cover release button and then open the front cover. 2 Note If you are printing on envelopes, pull down the envelope levers (2) to the envelope position again before closing the back cover. B 107
Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. e Close the fuser cover (1). 2 1 Troubleshooting Paper is jammed inside the machine B If the LCD shows Jam Inside, follow these steps: a Turn off the machine's power switch. f Fully close the back cover. b Press the front cover release button and then open the front cover. 2 Note If you are printing on envelopes, pull down the envelope levers (2) to the envelope position again before closing the back cover. B 107
Users Manual - English
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Troubleshooting e Pull out the jammed paper slowly. f Make sure the green lock lever (1) is in the release position as shown in the illustration. B 109 IMPORTANT • ...
Troubleshooting e Pull out the jammed paper slowly. f Make sure the green lock lever (1) is in the release position as shown in the illustration. B 109 IMPORTANT • ...
Users Manual - English
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Paper is not caught inside the machine, check underneath the paper tray. c Put the paper tray firmly back in the illustration. WARNING DO NOT touch the shaded parts shown in the machine. These rollers may be rotating at high speed and can pinch or entrap your hand. B 111 Troubleshooting b If paper is jammed underneath paper tray 1 B If the LCD shows Jam Duplex, follow these steps: a Pull the paper tray completely out of the machine.
Paper is not caught inside the machine, check underneath the paper tray. c Put the paper tray firmly back in the illustration. WARNING DO NOT touch the shaded parts shown in the machine. These rollers may be rotating at high speed and can pinch or entrap your hand. B 111 Troubleshooting b If paper is jammed underneath paper tray 1 B If the LCD shows Jam Duplex, follow these steps: a Pull the paper tray completely out of the machine.
Users Manual - English
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...fax in Canada). Try receiving from within that country. (MFC-9560CDW) In USA: Please go to send the fax again. If your machine B IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you think there is caused by yourself. ... model page to download the other party to the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on the telephone line. Suggestions Usually this is a problem, check the chart below and follow the troubleshooting tips. If the problem continues, call the country ...
...fax in Canada). Try receiving from within that country. (MFC-9560CDW) In USA: Please go to send the fax again. If your machine B IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you think there is caused by yourself. ... model page to download the other party to the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on the telephone line. Suggestions Usually this is a problem, check the chart below and follow the troubleshooting tips. If the problem continues, call the country ...