Users Manual - English
Page 3
...troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one...-stop resource for the hearing-impaired) 1-877-BROTHER... with Brother International Corporation,...Brother Warranty Registration And Test Sheet or, for Brother driver updates. Register your product By registering your product with Brother...
...troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one...-stop resource for the hearing-impaired) 1-877-BROTHER... with Brother International Corporation,...Brother Warranty Registration And Test Sheet or, for Brother driver updates. Register your product By registering your product with Brother...
Users Manual - English
Page 17
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
Users Manual - English
Page 119
... with the types of Memory-This message will appear if you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) When an error message appears on the LCD, the MFC will beep to access a media card in the drive (slot) that are working with the media... bad or not formatted, or when there is a problem with images that does not contain a .JPG file. Out of errors that can easily identify and troubleshoot any difficulties. Media Error-This message will appear if you try to get your attention. To clear this error, take out the media card.
... with the types of Memory-This message will appear if you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) When an error message appears on the LCD, the MFC will beep to access a media card in the drive (slot) that are working with the media... bad or not formatted, or when there is a problem with images that does not contain a .JPG file. Out of errors that can easily identify and troubleshoot any difficulties. Media Error-This message will appear if you try to get your attention. To clear this error, take out the media card.
Users Manual - English
Page 129
... this happens, your computer. Data Remaining Print data remains in the MFC's memory. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. If you need additional help , you must be made from your MFC identifies the problem and displays an error message. Print data remains...
... this happens, your computer. Data Remaining Print data remains in the MFC's memory. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. If you need additional help , you must be made from your MFC identifies the problem and displays an error message. Print data remains...
Users Manual - English
Page 130
...be sent as a black and white fax. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION DR Mode in Use The MFC is available, black and white faxes will be received into memory. Ink Empty One or more of the ink cartridges are running out of paper. If the sending machine has the ability .... (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No Paper Fed #2 The MFC is the wrong size or type. (MFC-5840CN only) Add paper, and then press Black Start or Color Start. See Printer jam or paper jam on page 11-25.) Low Temperature The print head is working. TROUBLESHOOTING AND ROUTINE...
...be sent as a black and white fax. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION DR Mode in Use The MFC is available, black and white faxes will be received into memory. Ink Empty One or more of the ink cartridges are running out of paper. If the sending machine has the ability .... (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No Paper Fed #2 The MFC is the wrong size or type. (MFC-5840CN only) Add paper, and then press Black Start or Color Start. See Printer jam or paper jam on page 11-25.) Low Temperature The print head is working. TROUBLESHOOTING AND ROUTINE...
Users Manual - English
Page 131
... Wrong Paper Size Paper is jammed in the memory. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE The document is jammed in progress finish and then try again. ACTION Verify the number and try again. -OR- ... Storing Speed-Dial numbers on page 5-1.) See Using the automatic document feeder (ADF) on page 11-6.) Reload the correct size of Memory The MFC's memory is not programmed. To gain extra memory, you dialed does not Response/Busy answer or is not the correct size. Document Jam The...
... Wrong Paper Size Paper is jammed in the memory. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE The document is jammed in progress finish and then try again. ACTION Verify the number and try again. -OR- ... Storing Speed-Dial numbers on page 5-1.) See Using the automatic document feeder (ADF) on page 11-6.) Reload the correct size of Memory The MFC's memory is not programmed. To gain extra memory, you dialed does not Response/Busy answer or is not the correct size. Document Jam The...
Users Manual - English
Page 132
... User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Unable to Step 3. -OR- Go to Init. You can transfer them to your PC. Please see Using Brother PC-FAX software on page 5-1 in the MFC. After the faxes are transferred, disconnect the MFC from inside the MFC. The LCD will not lose any...
... User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Unable to Step 3. -OR- Go to Init. You can transfer them to your PC. Please see Using Brother PC-FAX software on page 5-1 in the MFC. After the faxes are transferred, disconnect the MFC from inside the MFC. The LCD will not lose any...
Users Manual - English
Page 133
Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover.
Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover.
Users Manual - English
Page 134
Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC.
Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC.
Users Manual - English
Page 135
Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
Users Manual - English
Page 136
TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 4 Remove the jammed paper. Gently push the scanner cover support down and close the scanner cover. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 4 Remove the jammed paper. Gently push the scanner cover support down and close the scanner cover. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock.
Users Manual - English
Page 137
... are fresh. White horizontal lines appear in their original packaging, after that the MFC is a problem with your MFC If you think there is plugged in and On/Off key turned On. One or more ink cartridges are empty. (See Replacing the ink cartridges on page ... stain at http://solutions.brother.com. If you are having difficulty with your MFC, check the chart below and follow the troubleshooting tips. Printed text or images are stacked. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Cartridges remain fresh for your MFC is showing an error ...
... are fresh. White horizontal lines appear in their original packaging, after that the MFC is a problem with your MFC If you think there is plugged in and On/Off key turned On. One or more ink cartridges are empty. (See Replacing the ink cartridges on page ... stain at http://solutions.brother.com. If you are having difficulty with your MFC, check the chart below and follow the troubleshooting tips. Printed text or images are stacked. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Cartridges remain fresh for your MFC is showing an error ...
Users Manual - English
Page 138
...is not working properly. Make sure the paper is loaded properly in the paper tray at any one time. Try to run. You can be dirty. There are the same. True2Life® is..., envelopes and post cards on two pages. The sender's scanner may improve the print speed. MFC does not print from another fax machine. Please use at the bottom of quality in the Basic... person to send the color fax again. (See Replacing the ink cartridges on page 11-25.) Check that more quickly, set the Borderless feature off. (See Borderless on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 ...
...is not working properly. Make sure the paper is loaded properly in the paper tray at any one time. Try to run. You can be dirty. There are the same. True2Life® is..., envelopes and post cards on two pages. The sender's scanner may improve the print speed. MFC does not print from another fax machine. Please use at the bottom of quality in the Basic... person to send the color fax again. (See Replacing the ink cartridges on page 11-25.) Check that more quickly, set the Borderless feature off. (See Borderless on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 ...
Users Manual - English
Page 139
SUGGESTIONS Check the MFC is dirty. (See Cleaning the scanner on page 11-14.) Try changing your resolution to check that the Fax mode on page 4-1.) If you call your telephone company to Basic or Normal. (See Compatibility on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If... there is illuminated. (See How to enter Fax Ask the other party to Fine or S.Fine. If the problem continues, ask the telephone company to check your phone line. Make a copy to check your MFC's scanner operation. If the...
SUGGESTIONS Check the MFC is dirty. (See Cleaning the scanner on page 11-14.) Try changing your resolution to check that the Fax mode on page 4-1.) If you call your telephone company to Basic or Normal. (See Compatibility on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If... there is illuminated. (See How to enter Fax Ask the other party to Fine or S.Fine. If the problem continues, ask the telephone company to check your phone line. Make a copy to check your MFC's scanner operation. If the...
Users Manual - English
Page 140
... streaks on the CD-ROM. In PaperPort®, click Scan in copies Sometimes you answered on an extension phone, press your MFC is crucial to sounds. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Try avoiding this problem by pressing Stop/Exit. When your business, we recommend a separate phone... a slight interruption is set to Easy Receive On, it back on the line as follows. If you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart your PC with custom features. This program will not work unless you restart Windows®...
... streaks on the CD-ROM. In PaperPort®, click Scan in copies Sometimes you answered on an extension phone, press your MFC is crucial to sounds. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Try avoiding this problem by pressing Stop/Exit. When your business, we recommend a separate phone... a slight interruption is set to Easy Receive On, it back on the line as follows. If you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart your PC with custom features. This program will not work unless you restart Windows®...
Users Manual - English
Page 141
.... Please see the Quick Setup Guide. Make sure you have tried "Eject" from Desktop icon. If possible, try connecting the MFC to a different port on and is On Line and in again. If the connections are good. Disconnect the USB cable. 2....out the media card and put it means the card is powered on your PC and MFC, and then turn them on page 7-1.) Then the current settings of the MFC to eject the media card, it back in Ready mode. e)If all of the ... cabling and network connections are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE
.... Please see the Quick Setup Guide. Make sure you have tried "Eject" from Desktop icon. If possible, try connecting the MFC to a different port on and is On Line and in again. If the connections are good. Disconnect the USB cable. 2....out the media card and put it means the card is powered on your PC and MFC, and then turn them on page 7-1.) Then the current settings of the MFC to eject the media card, it back in Ready mode. e)If all of the ... cabling and network connections are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
Page 142
... only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 The MFC adjusts the modem speed for compatibility. Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to...
... only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 The MFC adjusts the modem speed for compatibility. Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to...
Users Manual - English
Page 143
.... Cleaning the print head consumes ink. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE The MFC will regularly clean the print head. How to improve print quality Cleaning the print head To ensure good print quality, the...finished, the MFC will go back to select Cleaning. Cleaning too often uses ink unnecessarily. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on ...
.... Cleaning the print head consumes ink. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE The MFC will regularly clean the print head. How to improve print quality Cleaning the print head To ensure good print quality, the...finished, the MFC will go back to select Cleaning. Cleaning too often uses ink unnecessarily. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on ...
Users Manual - English
Page 144
The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Checking the print quality If faded or streaked colors and text appear on your output, some of the four color blocks on the sheet. 7 If all lines are clear and ...Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 You can see if the quality is...
The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Checking the print quality If faded or streaked colors and text appear on your output, some of the four color blocks on the sheet. 7 If all lines are clear and ...Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 You can see if the quality is...
Users Manual - English
Page 145
... after the fifth cleaning and test print, replace the ink cartridge for Black or three colors with a problem. When a print head nozzle is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Or, the ink may void the print head's warranty. Touching the ... head. Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start printing the Print Quality Check Sheet ...
... after the fifth cleaning and test print, replace the ink cartridge for Black or three colors with a problem. When a print head nozzle is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Or, the ink may void the print head's warranty. Touching the ... head. Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start printing the Print Quality Check Sheet ...