Users Manual - English
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...Statement (Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed ...25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ...... A-3 Registering the Distinctive ...
...Statement (Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed ...25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ...... A-3 Registering the Distinctive ...
Users Manual - English
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... The USB cable was unplugged while the computer was sending the data to send or receive again. 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will cancel the job and eject the page that is not in Polled Waiting mode. Try to the machine. Calls.... Re-start printing from within that country. ACTION Try the call . Press Stop/Exit. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Error messages As with any sophisticated office product, errors may occur...
... The USB cable was unplugged while the computer was sending the data to send or receive again. 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will cancel the job and eject the page that is not in Polled Waiting mode. Try to the machine. Calls.... Re-start printing from within that country. ACTION Try the call . Press Stop/Exit. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Error messages As with any sophisticated office product, errors may occur...
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...up. If a sending machine has a color fax, the machine's 'handshake' will be received into memory. Near Empty One or more of ink. inches. Ink Empty One or more of the ink cartridges are ... ink cartridges on page 12-5 DR Mode in Use The machine is empty. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is jammed in the... sure it , the color fax will stop all print operations. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Take out the ink cartridge and put it in again seating it , the color fax will request that you...
...up. If a sending machine has a color fax, the machine's 'handshake' will be received into memory. Near Empty One or more of ink. inches. Ink Empty One or more of the ink cartridges are ... ink cartridges on page 12-5 DR Mode in Use The machine is empty. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is jammed in the... sure it , the color fax will stop all print operations. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Take out the ink cartridge and put it in again seating it , the color fax will request that you...
Users Manual - English
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...or paper jam on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE To gain extra memory, you dialed does not Response/Busy answer or is full. Print the faxes that is jammed in the ... 4-10.) (Printing operation in progress finish and then try again. Verify the number and try again. -OR- Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.) (Fax sending or copy operation in process) Press Stop...
...or paper jam on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE To gain extra memory, you dialed does not Response/Busy answer or is full. Print the faxes that is jammed in the ... 4-10.) (Printing operation in progress finish and then try again. Verify the number and try again. -OR- Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.) (Fax sending or copy operation in process) Press Stop...
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... obstacle, such as a clip or ripped paper, is in the memory 1. For MFC-3340CN, you cannot enter fax transfer mode. 3. Transfer faxes to your PC. 1....-OR- Transfer faxes to your PC (MFC-3340CN only) You can forward the faxes to which will be forwarded. 4. To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 After the faxes are transferred...present, you can transfer the Fax Journal report to Init. Please see Using Brother PC-FAX software on page 5-1 in the machine's memory, press 2. 4. Press Black Start. 5.
... obstacle, such as a clip or ripped paper, is in the memory 1. For MFC-3340CN, you cannot enter fax transfer mode. 3. Transfer faxes to your PC. 1....-OR- Transfer faxes to your PC (MFC-3340CN only) You can forward the faxes to which will be forwarded. 4. To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 After the faxes are transferred...present, you can transfer the Fax Journal report to Init. Please see Using Brother PC-FAX software on page 5-1 in the machine's memory, press 2. 4. Press Black Start. 5.
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Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below. Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below. Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Printer jam or paper jam Remove the jammed paper depending on where it .
Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Printer jam or paper jam Remove the jammed paper depending on where it .
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Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open position until it locks securely into place. 4 Remove the jammed paper. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the machine.
Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open position until it locks securely into place. 4 Remove the jammed paper. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the machine.
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5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
Users Manual - English
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...machine If you think there is between 68°F to 91°F. Visit us at http://solutions.brother.com. In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'.... How to load paper, envelopes and post cards on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine, check the chart below and follow the troubleshooting tips.... on page 1-8 in and On/Off key turned On. The machine prints blank pages. One or more ink cartridges are using the recommended types of paper you continue to have horizontal ...
...machine If you think there is between 68°F to 91°F. Visit us at http://solutions.brother.com. In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'.... How to load paper, envelopes and post cards on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine, check the chart below and follow the troubleshooting tips.... on page 1-8 in and On/Off key turned On. The machine prints blank pages. One or more ink cartridges are using the recommended types of paper you continue to have horizontal ...
Users Manual - English
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...Brush. Vertical black lines when receiving. Print speed is probably the phone line and not your application (Such as 256 color), True2Life® will not work. Highest resolution needs longer data processing, transfer and printing time. Also, click the '... on the telephone line. Stains appear on page 1-15.) Check 'Reverse Order' in the paper tray at any one time. There are not loaded in the Basic tab of the page. Make sure the Printer Platen is loaded properly... lines. The sender's scanner may improve the print speed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10
...Brush. Vertical black lines when receiving. Print speed is probably the phone line and not your application (Such as 256 color), True2Life® will not work. Highest resolution needs longer data processing, transfer and printing time. Also, click the '... on the telephone line. Stains appear on page 1-15.) Check 'Reverse Order' in the paper tray at any one time. There are not loaded in the Basic tab of the page. Make sure the Printer Platen is loaded properly... lines. The sender's scanner may improve the print speed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10
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... in. Try sending the fax again. If the copy you made shows the same problem, your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you call your machine may be out of memory.... says 'Result:NG' or 'Result:ERROR'. If there is dirty. (See Routine maintenance on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE There is illuminated. (See How to enter Fax Ask the other person to send the color fax again. (See Replacing the ink cartridges on page 12-25.) Check that...
... in. Try sending the fax again. If the copy you made shows the same problem, your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you call your machine may be out of memory.... says 'Result:NG' or 'Result:ERROR'. If there is dirty. (See Routine maintenance on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE There is illuminated. (See How to enter Fax Ask the other person to send the color fax again. (See Replacing the ink cartridges on page 12-25.) Check that...
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... more sensitive to the machine. Make sure the Brother TWAIN/WIA driver is not showing an error message on a single line. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 If your machine answers, hang up immediately. Brother's ECM feature should help overcome this problem by ...pressing Stop/Exit. Copying Difficulties Cannot make a copy Make sure that send and receive data on page 12-23.) Scanning Difficulties (MFC-3240C and MFC-3340CN...
... more sensitive to the machine. Make sure the Brother TWAIN/WIA driver is not showing an error message on a single line. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 If your machine answers, hang up immediately. Brother's ECM feature should help overcome this problem by ...pressing Stop/Exit. Copying Difficulties Cannot make a copy Make sure that send and receive data on page 12-23.) Scanning Difficulties (MFC-3240C and MFC-3340CN...
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...the Windows® 2000 update? Make sure you have tried "Eject" from Desktop icon. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn off .) Cannot access Removable Disk from within Windows®, you must take... good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, try again. If the connections are printed. Disconnect the USB cable. 2. Network Difficulties (MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network...
...the Windows® 2000 update? Make sure you have tried "Eject" from Desktop icon. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn off .) Cannot access Removable Disk from within Windows®, you must take... good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, try again. If the connections are printed. Disconnect the USB cable. 2. Network Difficulties (MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network...
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Unless interference is a recurring problem on the phone line, we recommend that you adjust the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you may prefer to use it only when needed. ■...
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Unless interference is a recurring problem on the phone line, we recommend that you adjust the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you may prefer to use it only when needed. ■...
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... Press ▲ or ▼ to select Cleaning. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clean the print head and ink cartridges if you clean the print head at once. Caution Do NOT touch the print head. Cleaning too often... regularly clean the print head. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. You can start the cleaning process manually...
... Press ▲ or ▼ to select Cleaning. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clean the print head and ink cartridges if you clean the print head at once. Caution Do NOT touch the print head. Cleaning too often... regularly clean the print head. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. You can start the cleaning process manually...
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... check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four color blocks on your output, some of the nozzles may be clogged. Press Menu/Set. 4 Press Color Start. If you if the print quality is OK by printing the Print Quality Check Sheet and looking... 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10...
... check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four color blocks on your output, some of the nozzles may be clogged. Press Menu/Set. 4 Press Color Start. If you if the print quality is OK by printing the Print Quality Check Sheet and looking... 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10...
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... NOT touch the print head. Or, the ink may void the print head's warranty. When a print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). Touching the print head may cause ...test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . The LCD shows: Start Cleaning? 1.Yes 2.No Press 1 (Yes). If ink is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will start cleaning the print head. ...
... NOT touch the print head. Or, the ink may void the print head's warranty. When a print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). Touching the print head may cause ...test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . The LCD shows: Start Cleaning? 1.Yes 2.No Press 1 (Yes). If ink is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will start cleaning the print head. ...
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... made. 1 Press Ink. 2 Press ▲ or ▼ to select Alignment. If the number 5 sample of the test print that most closely matches number 0. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 18 The machine begins printing the Alignment Check Sheet. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. If another test print... of the test print that most closely matches the number 0 sample 1200dpi Adjust Select Best # 5 (1-8). 8 Press Stop/Exit. Press Menu/Set. 4 Press Black Start or Color Start.
... made. 1 Press Ink. 2 Press ▲ or ▼ to select Alignment. If the number 5 sample of the test print that most closely matches number 0. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 18 The machine begins printing the Alignment Check Sheet. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. If another test print... of the test print that most closely matches the number 0 sample 1200dpi Adjust Select Best # 5 (1-8). 8 Press Stop/Exit. Press Menu/Set. 4 Press Black Start or Color Start.
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...check the ink volume from your computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on page 4-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for DCP-110C and MFC-210C) on page 8-45 in the cartridge. ...Ink Volume Bk:- + (MFC-3240C and MFC-3340CN only) You can check the ink that is left in Software User's Guide on the CD-ROM.) 12 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE The LCD shows the ink volume. 4 Press Stop/Exit. Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select...
...check the ink volume from your computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on page 4-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for DCP-110C and MFC-210C) on page 8-45 in the cartridge. ...Ink Volume Bk:- + (MFC-3240C and MFC-3340CN only) You can check the ink that is left in Software User's Guide on the CD-ROM.) 12 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE The LCD shows the ink volume. 4 Press Stop/Exit. Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select...