Aspire 5810TZ Service Guide
Page 4
IV NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
IV NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
Aspire 5810TZ Service Guide
Page 8
... 81 Post Code Table 82 Index of Symptom-to-FRU Errors 85 Intermittent Problems 89 Undetermined Problems 90 Connector Locations 91 Top and Bottom Views 91 Aspire 5810T/5810TZ/5410T Top View 91 Aspire 5810T/5810TZ/5410T Bottom View 92 Aspire 5810TG Top View 93 Aspire 5810TG Bottom View 94 Clearing Password Check and BIOS Recovery 95 BIOS...
... 81 Post Code Table 82 Index of Symptom-to-FRU Errors 85 Intermittent Problems 89 Undetermined Problems 90 Connector Locations 91 Top and Bottom Views 91 Aspire 5810T/5810TZ/5410T Top View 91 Aspire 5810T/5810TZ/5410T Bottom View 92 Aspire 5810TG Top View 93 Aspire 5810TG Bottom View 94 Clearing Password Check and BIOS Recovery 95 BIOS...
Aspire 5810TZ Service Guide
Page 33
... is prompted on the bottom of F12 Boot Menu is set the parameter to enter setup. Press F2 to "enabled". However, if you encounter configuration problems, you do not need to run Setup. In this utility. Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is already properly configured and... your computer's BIOS (Basic Input/ Output System). If you want to change boot device without entering BIOS Setup Utility, please set to Chapter 4 Troubleshooting when problem arises.
... is prompted on the bottom of F12 Boot Menu is set the parameter to enter setup. Press F2 to "enabled". However, if you encounter configuration problems, you do not need to run Setup. In this utility. Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is already properly configured and... your computer's BIOS (Basic Input/ Output System). If you want to change boot device without entering BIOS Setup Utility, please set to Chapter 4 Troubleshooting when problem arises.
Aspire 5810TZ Service Guide
Page 44
Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 36 Chapter 2 See the image below. • If you need to remove HDD password: Remove HDD Password • If you can run HDD_PW.EXE 1. Select "2" 3. Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. Remove HDD and BIOS Passwords This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen.
Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 36 Chapter 2 See the image below. • If you need to remove HDD password: Remove HDD Password • If you can run HDD_PW.EXE 1. Select "2" 3. Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. Remove HDD and BIOS Passwords This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen.
Aspire 5810TZ Service Guide
Page 45
Chapter 2 37 Key in "qjjg9vy" or "07yqmjd" as your BIOS user password. See the image below. • If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Remove BIOS Password • If you can run BIOS_PW.EXE 1. Choose one upper-case string • Reboot the system and key in "bios_pw 14452 0" 2.
Chapter 2 37 Key in "qjjg9vy" or "07yqmjd" as your BIOS user password. See the image below. • If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Remove BIOS Password • If you can run BIOS_PW.EXE 1. Choose one upper-case string • Reboot the system and key in "bios_pw 14452 0" 2.
Aspire 5810TZ Service Guide
Page 85
...messages on page 82. LCD display problems or others). Chapter 4 77 Chapter 4 Troubleshooting Use the following table with the verified symptom to determine which page to go to "Post Code Table" on page 79.. See "Post Code Table" on screen. Non-Acer products, prototype cards, or modified ...intended to re-create the failure by running the diagnostic test or by attempting to test only Acer products. "Undetermined Problems" on page 90 See "Post Code Table" on page 89. See "Intermittent Problems" on page 82. Go To See "Power System Check" on page 82. Use the customer...
...messages on page 82. LCD display problems or others). Chapter 4 77 Chapter 4 Troubleshooting Use the following table with the verified symptom to determine which page to go to "Post Code Table" on page 79.. See "Post Code Table" on screen. Non-Acer products, prototype cards, or modified ...intended to re-create the failure by running the diagnostic test or by attempting to test only Acer products. "Undetermined Problems" on page 90 See "Post Code Table" on page 89. See "Intermittent Problems" on page 82. Go To See "Power System Check" on page 82. Use the customer...
Aspire 5810TZ Service Guide
Page 86
... the instructions in the connector on the system board. Reconnect the external diskette drive/DVD-ROM module. 2. Do the following to isolate the problem to a controller, drive, or optical disk. If the error still remains: 1. Keyboard or Auxiliary Input Device Check Remove the external keyboard ...error occurs with the internal diskette drive, reconnect the diskette connector on the System board. If the tests detect a keyboard problem, do the following to isolate the problem to FDD Test. 3. Replace the main board. If the keyboard cable connection is correctly seated in the message window....
... the instructions in the connector on the system board. Reconnect the external diskette drive/DVD-ROM module. 2. Do the following to isolate the problem to a controller, drive, or optical disk. If the error still remains: 1. Keyboard or Auxiliary Input Device Check Remove the external keyboard ...error occurs with the internal diskette drive, reconnect the diskette connector on the System board. If the tests detect a keyboard problem, do the following to isolate the problem to FDD Test. 3. Replace the main board. If the keyboard cable connection is correctly seated in the message window....
Aspire 5810TZ Service Guide
Page 87
... q "Check the Power Adapter" on page 79 q "Check the Battery Pack" on the computer using each of the power adapter cable. q If the problem is fully installed into the connector. See the following : q Replace the System board. A loose connection can cause an error. Power System Check To verify ...the symptom of the problem, power on page 79 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of...
... q "Check the Power Adapter" on page 79 q "Check the Battery Pack" on the computer using each of the power adapter cable. q If the problem is fully installed into the connector. See the following : q Replace the System board. A loose connection can cause an error. Power System Check To verify ...the symptom of the problem, power on page 79 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of...
Aspire 5810TZ Service Guide
Page 88
...2. If the battery status indicator does not light up , replace the battery pack. Reconnect the touchpad cables. 2. After you identify first the problem is applied to the touchpad pointer. Check the Battery Pack To check the battery pack, do the following : From Software: 1. If the voltage... is not a hardware problem. Do not replace a non-defective FRU: 1. Check out the Power Management in the screen for both battery and adapter. 4. From Hardware: 1. ...
...2. If the battery status indicator does not light up , replace the battery pack. Reconnect the touchpad cables. 2. After you identify first the problem is applied to the touchpad pointer. Check the Battery Pack To check the battery pack, do the following : From Software: 1. If the voltage... is not a hardware problem. Do not replace a non-defective FRU: 1. Check out the Power Management in the screen for both battery and adapter. 4. From Hardware: 1. ...
Aspire 5810TZ Service Guide
Page 89
... 4 81 NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. ...Do not replace a non-defective FRU. Others may indicate a problem with a device, such as the way it has been configured. If the symptom is listed first. The most likely cause is not listed, see "...
... 4 81 NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. ...Do not replace a non-defective FRU. Others may indicate a problem with a device, such as the way it has been configured. If the symptom is listed first. The most likely cause is not listed, see "...
Aspire 5810TZ Service Guide
Page 95
... self-test. Power Management-Related Symptoms Symptom / Error The system doesn't resume from standby mode after opening the LCD. USB does not work correctly Print problems. Serial or parallel port device problems. Action in the "Onboard Devices Configuration" of BIOS Setup Utility is set to Enabled.
... self-test. Power Management-Related Symptoms Symptom / Error The system doesn't resume from standby mode after opening the LCD. USB does not work correctly Print problems. Serial or parallel port device problems. Action in the "Onboard Devices Configuration" of BIOS Setup Utility is set to Enabled.
Aspire 5810TZ Service Guide
Page 96
Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Action in this list and the problem remains, see "Undetermined Problems" on page 90. 88 Chapter 4 Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Action in this list and the problem remains, see "Undetermined Problems" on page 90. 88 Chapter 4 Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
Aspire 5810TZ Service Guide
Page 97
FRU replacement should be caused by a variety of reasons that there are no error is detected, replace the FRU. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. Run the advanced diagnostic test for the system board in loop mode ... test to verify that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Chapter 4 89 Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. If no more errors. If any FRU. 3.
FRU replacement should be caused by a variety of reasons that there are no error is detected, replace the FRU. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. Run the advanced diagnostic test for the system board in loop mode ... test to verify that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Chapter 4 89 Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. If no more errors. If any FRU. 3.
Aspire 5810TZ Service Guide
Page 98
... not recur, reconnect the removed devices one at the time of the following FRU one at a time. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether... changed. 6. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module q PC Cards 4. ...
... not recur, reconnect the removed devices one at the time of the following FRU one at a time. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether... changed. 6. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module q PC Cards 4. ...
Aspire 5810TZ Service Guide
Page 141
...purposes, we have any suggestions or comments, please do not hesitate to communicate these to your technical queries. These can download information on Acer's International Traveller's Warranty (ITW) q Returned material authorization procedures q An overview of all the support services we offer, accompanied by ...our services, so if you have included an Acrobat File to facilitate the problem-free downloading of Acer's Notebook, Desktop and Server models including: q Service guides for all your local Acer branch office. and password. In the Technical Information section you can be ...
...purposes, we have any suggestions or comments, please do not hesitate to communicate these to your technical queries. These can download information on Acer's International Traveller's Warranty (ITW) q Returned material authorization procedures q An overview of all the support services we offer, accompanied by ...our services, so if you have included an Acrobat File to facilitate the problem-free downloading of Acer's Notebook, Desktop and Server models including: q Service guides for all your local Acer branch office. and password. In the Technical Information section you can be ...
Aspire 5810TZ Service Guide
Page 143
... Recovery by Crisis Disk 96 steps 96 BIOS Recovery Hotkey 96 BIOS Utility 25-35 Flash 35 Navigating 26 Button eject 5 button / indicator 5 button/indicator Acer PowerSmart 5 Backup 5 C Clearing BIOS Password steps 96 compartment memory 10 Connector Locations 91 cooling fan 10 Core logic 19 CPU core voltage 19 CPU Fan... 15 volume down 15 volume up 15 Hot Keys 13, 15 I Indicator battery 11 HDD 5, 11 WLANG/3G 11 indicator optical disk access 8 Indicator/button Acer PowerSmart key 11 backup key 11 power 11 Indicators 11 Intermittent Problems 89 135
... Recovery by Crisis Disk 96 steps 96 BIOS Recovery Hotkey 96 BIOS Utility 25-35 Flash 35 Navigating 26 Button eject 5 button / indicator 5 button/indicator Acer PowerSmart 5 Backup 5 C Clearing BIOS Password steps 96 compartment memory 10 Connector Locations 91 cooling fan 10 Core logic 19 CPU core voltage 19 CPU Fan... 15 volume down 15 volume up 15 Hot Keys 13, 15 I Indicator battery 11 HDD 5, 11 WLANG/3G 11 indicator optical disk access 8 Indicator/button Acer PowerSmart key 11 backup key 11 power 11 Indicators 11 Intermittent Problems 89 135