Acer Aspire 5810TZ Support Question
Acer Aspire 5810TZ Support Question
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Question posted by lcander on December 20th, 2011
Display Problem, Screen Flickers
I am trying to work on an Acer 5810TZ-4657 running Vista that has a display issue. When powered on using the battery or the power cord, the screen has a grayish color and will flicker white intermittently. The BIOS screen is not even available. Using the VGA connection, I tried hooking it to another monitor that I know works and it gives a 'no signal' message.
I was able to remove the hard drive and retrieve the data with no problems so I don't think it's an OS issue. Because I am unable to view anything from the laptop, I can't run any updates for the machine.
Would it likely be the video/graphics on the mainboard, a video cable or the screen itself? I'm leaning towards the motherboard since I was unable to get a signal to the external monitor.
Any suggestions would be appreciated. Thanks
Current Answers
Answer #1: Posted by freginold on December 21st, 2011 12:42 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
I would agree with you that it seems most likely to be the motherboard. When you tried hooking up the external monitor, that bypassed the screen, the inverter, and their cables, so you can rule them out.
Do you have a spare video card that you could try installing to see if you can get anything to display with that? Then you could be sure it's the motherboard.
Do you have a spare video card that you could try installing to see if you can get anything to display with that? Then you could be sure it's the motherboard.
Related Acer Aspire 5810TZ Manual Pages
Acer Aspire 5810T, Aspire 5810TZ Notebook Series Start Guide - Page 2
Copyright © 2009. All Rights Reserved. Aspire 5810T/5810TZ/5410 Series Quick Guide Original Issue: 10/2009
Aspire 5810T/5810TZ/5410 Series Notebook PC Model number Serial number Date of purchase Place of purchase
Acer Aspire 5810T, Aspire 5810TZ Notebook Series Start Guide - Page 3
...the AcerSystem User Guide mentioned below will run the Adobe Reader setup program first. It...Aspire Series Generic User Guide contains useful information applying to its nature, the Generic User Guide as well as using the keyboard and audio, etc. Please understand that due to all models in the model you purchased. This guide contains detailed information on the screen to use your Acer...
Acer Aspire 5810T, Aspire 5810TZ Notebook Series Start Guide - Page 6
... brightness. Volume down Volume up Brightness down
Decreases the sound volume. Press any key to save power. Turns the display screen backlight off . 6
English
Hotkey
Icon
+
+
+ + < > + < > + < > + < >
Function Display toggle
Screen blank
Speaker toggle
Brightness up
Description Switches display output between the display screen, external monitor (if connected) and both.
Aspire 5810TZ Service Guide - Page 2
Revision History
Please refer to the table below for the updates made on Aspire 5810T/5810TZ/5410T/5810TG Series service guide. Date
Chapter
Updates
II
Aspire 5810TZ Service Guide - Page 7
... Windows Keys 14 Hot Keys 15 Special Key (only for certain models 15 Windows Mobility Center 16 Using the System Utilities 17 Acer GridVista (dual-display compatible 17 Hardware Specifications and Configurations 19
System Utilities
25
BIOS Setup Utility 25 Navigating the BIOS Utility 26 Information 27 Main 28 Security 30 Boot 33 Exit 34...
Aspire 5810TZ Service Guide - Page 8
... 82 Index of Symptom-to-FRU Errors 85 Intermittent Problems 89 Undetermined Problems 90
Connector Locations
91
Top and Bottom Views 91 Aspire 5810T/5810TZ/5410T Top View 91 Aspire 5810T/5810TZ/5410T Bottom View 92 Aspire 5810TG Top View 93 Aspire 5810TG Bottom View 94 Clearing Password Check and BIOS Recovery 95 BIOS Recovery by Crisis Disk 96
FRU (Field...
Aspire 5810TZ Service Guide - Page 13
... let us show you use the computer.
9
Touchpad toggle
Turns the internal touchpad on and off .
10
Communication key Enables / disables the WLAN / 3G functions. and right)
8
Palmrest
Comfortable support area for sound recording.
3
Display screen
Also called Liquid-Crystal Display (LCD), displays computer output
(Configuration may vary by models).
4
Power button /
Turns the computer...
Aspire 5810TZ Service Guide - Page 23
... of the keyboard, or hold and then press the key at the upper-center and/or bottom-right of the computer's controls like screen brightness, volume output and the BIOS utility. Special Key (only for displaying system information.
Open a text editor or word processor. 2. Either press < > at the bottom-right of the keyboard.
Aspire 5810TZ Service Guide - Page 27
... Configurations
Processor
Item
CPU type
Core logic CPU package CPU core voltage
Specification
Aspire 5810T/5810TZ/5410T (UMA): Intel® Core™2 Duo Mobile SU9300 (1.20G) ... C
OS shut down at 105 C; H/W shot down at 110 .C BIOS
Item
BIOS vendor BIOS Version
Insyde H2O 1.06
Specification
System Memory
Item
Memory controller Memory size DIMM socket number Supports ...
Aspire 5810TZ Service Guide - Page 31
... (Aspire 5810T/5810TZ/5410T) Intel ICH9M N/A N/A BCM2046 WLAN 802.11ABGN SHIRLEYPEAK1*2
Realtek Audio Codec ALC269X
Keyboard
Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously
Specification Winbond WP CE 773LA 103-/104-/107-key Yes Plug USB keyboard to the USB port directly: Yes
Battery
Item Vendor Battery Type...
Aspire 5810TZ Service Guide - Page 45
... BIOS user password. Choose one upper-case string
• Reboot the system and key in "bios_pw 14452 0" 2. See the image below.
• If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Chapter 2
37 Remove BIOS Password
• If you can run...
Aspire 5810TZ Service Guide - Page 67
For Aspire 5810T/5810TZ/5410T, disconnect the top CRT cable from the system board and the bottom CRT cable from CN3 on the system board.
For Aspire 5810TG, disconnect the CRT cable from CN2 on the system board and disconnect the CRT cable connector from the CRT board.
14. 13. Chapter 3
59
Aspire 5810TZ Service Guide - Page 70
... that the cable should be routed well. See "Removing the Battery Pack" on page 46. 7. See "Removing the Hard Disk Drive Module" on page 42. 2. ...When connecting the cable back to use the UMA model (for Aspire 5810TG) looks like the picture below:
1. See "Removing the Keyboard" on page 58.
62
Chapter 3 The discrete version (for Aspire 5810T/5810TZ/5410T). See "Removing the DIMM...
Aspire 5810TZ Service Guide - Page 85
... as much detail as a guide for computer problems.
NOTE: The diagnostic tests are indicated. Symptoms (Verified)
Power failure. (The power indicator does not go to test only Acer products.
Symptoms cannot be re-created (intermittent problems). Go To See "Power System Check" on page 89. See "Post Code Table" on screen.
Use the customer-reported symptoms and go on...
Aspire 5810TZ Service Guide - Page 87
... in the test items. 4. Connect the power adapter and check that power is not corrected, see "Check the Battery Pack" on the screen, or hang the system. 1. Go to the next step. then check that power is fully installed into the connector. q If the problem is supplied by
the battery pack. Power System Check
To verify the symptom...
Aspire 5810TZ Service Guide - Page 89
... sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error.
Power-On Self-Test (POST) Error Messages
The POST error message index lists the...
Aspire 5810TZ Service Guide - Page 93
... board System board
Power source (battery pack and power adapter).
Battery pack Power adapter Hard drive & battery connection board System board
Chapter 4
85 Index of Symptom-to execute "Load Setup Default Settings", then reboot system. Reconnect the LCD connectors.
See "Power System Check" on page 79. Action in characters Abnormal screen Wrong color displayed
LCD has extra...
Aspire 5810TZ Service Guide - Page 95
..." of BIOS Setup Utility is set to Disk (S4)" on page 24.
Hard disk connection board Hard disk drive System board
See "Save to Enabled. Reconnect hard disk/CD-ROM/diskette drives. Refresh battery (continue use battery until power off, then charge battery). USB does not work . Action in Windows doesn't go higher than 90%. System hangs intermittently...
Aspire 5810TZ Service Guide - Page 117
...BATTERY... 5810TZ UMACSS_JM51_MS(NO:LX.PDM0X.001)
Category ADAPTER BATTERY
...BATTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 5600MAH MAIN COMMON
BATTERY SIMPLO AS-2009D LI-ION 3S2P SAMSUNG 6 CELL 5600MAH MAIN COMMON ID : AS09D70
BATTERY...BATTERY SIMPLO AS-2009D LI-ION 3S2P SAMSUNG 6 CELL 4400MAH MAIN COMMON 2.2F , ID: AS09D75
BATTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 5200MAH MAIN COMMON
BATTERY...
Aspire 5810TZ Service Guide - Page 143
... brightness down 15 brightness up 15 Display 15 Screen blank 15 Sleep 15 Speaker 15 System property 15 volume down 15 volume up 15 Hot Keys 13, 15
I
Indicator battery 11 HDD 5, 11 WLANG/3G 11
indicator optical disk access 8
Indicator/button Acer PowerSmart key 11 backup key 11 power 11
Indicators 11 Intermittent Problems 89
135
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