Aspire 4810T, 4810TG, 4810TZ and 4410TZG Service Guide
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Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. IV
Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. IV
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... 83 Post Code Table 84 Index of Symptom-to-FRU Errors 87 Intermittent Problems 91 Undetermined Problems 92 Connector Locations 93 Top and Bottom Views 93 Aspire 4810T/4810TZ/4410T Top View 93 Aspire 4810T/4810TZ/4410T Bottom View 94 Aspire 4810TG Top View 95 Aspire 4810TG Bottom View 96 Clearing Password Check and BIOS Recovery 97 BIOS...
... 83 Post Code Table 84 Index of Symptom-to-FRU Errors 87 Intermittent Problems 91 Undetermined Problems 92 Connector Locations 93 Top and Bottom Views 93 Aspire 4810T/4810TZ/4410T Top View 93 Aspire 4810T/4810TZ/4410T Bottom View 94 Aspire 4810TG Top View 95 Aspire 4810TG Bottom View 96 Clearing Password Check and BIOS Recovery 97 BIOS...
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... Utility. Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is set the parameter to enter multi-boot menu. However, if you encounter configuration problems, you want to change boot device without entering BIOS Setup Utility, please set to Chapter 4 Troubleshooting when...
... Utility. Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is set the parameter to enter multi-boot menu. However, if you encounter configuration problems, you want to change boot device without entering BIOS Setup Utility, please set to Chapter 4 Troubleshooting when...
Aspire 4810T, 4810TG, 4810TZ and 4410TZG Service Guide
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Remove HDD and BIOS Passwords This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen. Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 38 Chapter 2 Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. See the image below. • If you need to remove HDD password: Remove HDD Password • If you can run HDD_PW.EXE 1. Select "2" 3.
Remove HDD and BIOS Passwords This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen. Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 38 Chapter 2 Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. See the image below. • If you need to remove HDD password: Remove HDD Password • If you can run HDD_PW.EXE 1. Select "2" 3.
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Key in "qjjg9vy" or "07yqmjd" as your BIOS user password. Chapter 2 39 Choose one upper-case string • Reboot the system and key in "bios_pw 14452 0" 2. See the image below. • If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Remove BIOS Password • If you can run BIOS_PW.EXE 1.
Key in "qjjg9vy" or "07yqmjd" as your BIOS user password. Chapter 2 39 Choose one upper-case string • Reboot the system and key in "bios_pw 14452 0" 2. See the image below. • If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Remove BIOS Password • If you can run BIOS_PW.EXE 1.
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... 3. No beep or error codes are intended to test only Acer products. Symptoms (Verified) Power failure. (The power indicator does not go on or stay on page 84. Symptoms cannot be re-created (intermittent problems). "Undetermined Problems" on page 92 See "Post Code Table" on .) POST ...following procedure as possible. 2. POST detects an error and displayed messages on page 84. LCD display problems or others). Go To See "Power System Check" on page 91. See "Intermittent Problems" on page 81.. See "Post Code Table" on page 84. Other symptoms (i.e. Obtain the ...
... 3. No beep or error codes are intended to test only Acer products. Symptoms (Verified) Power failure. (The power indicator does not go on or stay on page 84. Symptoms cannot be re-created (intermittent problems). "Undetermined Problems" on page 92 See "Post Code Table" on .) POST ...following procedure as possible. 2. POST detects an error and displayed messages on page 84. LCD display problems or others). Go To See "Power System Check" on page 91. See "Intermittent Problems" on page 81.. See "Post Code Table" on page 84. Other symptoms (i.e. Obtain the ...
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... to CD-ROM Test. 3. NOTE: Make sure that the optical disk does not have more than one at a time to correct the problem. Reconnect the external diskette drive/DVD-ROM module. 2. If the error still remains: 1. If the tests detect a keyboard... problem, do the following to isolate the problem to a controller, driver, or diskette. Do the following to isolate the problem to a controller, drive, or optical disk. If an error occurs with the internal diskette drive, reconnect...
... to CD-ROM Test. 3. NOTE: Make sure that the optical disk does not have more than one at a time to correct the problem. Reconnect the external diskette drive/DVD-ROM module. 2. If the error still remains: 1. If the tests detect a keyboard... problem, do the following to isolate the problem to a controller, driver, or diskette. Do the following to isolate the problem to a controller, drive, or optical disk. If an error occurs with the internal diskette drive, reconnect...
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...the test items. 4. If the voltage is supplied. 3. Press F2 in the test items. 3. Power System Check To verify the symptom of the problem, power on page 82 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of...operation. then check that the DIMM is not corrected, see the appropriate power supply check in the message window. If you suspect a power problem, see "Undetermined Problems" on page 82. Chapter 4 81 Follow the instructions in the following : • Replace the System board. • If the...
...the test items. 4. If the voltage is supplied. 3. Press F2 in the test items. 3. Power System Check To verify the symptom of the problem, power on page 82 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of...operation. then check that the DIMM is not corrected, see the appropriate power supply check in the message window. If you suspect a power problem, see "Undetermined Problems" on page 82. Chapter 4 81 Follow the instructions in the following : • Replace the System board. • If the...
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... light up, replace the battery pack. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the problem. This helps you use a discharged battery pack or a battery pack that if the parameters shown in the screen for both battery and adapter.... self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). 3. After you identify first the problem is still less than 50% of time. 82 Chapter 4 In Power Meter, confirm that...
... light up, replace the battery pack. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the problem. This helps you use a discharged battery pack or a battery pack that if the parameters shown in the screen for both battery and adapter.... self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). 3. After you identify first the problem is still less than 50% of time. 82 Chapter 4 In Power Meter, confirm that...
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...Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. Do not replace a non-defective FRU. Others may indicate a problem with a device, such as the way it has been configured. This index can also help you make changes in the computer. Chapter 4 83 Some ... error messages that the BIOS displays on page 92. NOTE: Most of memory installed. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. NOTE: If the system fails after you determine the next possible FRU to be ...
...Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. Do not replace a non-defective FRU. Others may indicate a problem with a device, such as the way it has been configured. This index can also help you make changes in the computer. Chapter 4 83 Some ... error messages that the BIOS displays on page 92. NOTE: Most of memory installed. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. NOTE: If the system fails after you determine the next possible FRU to be ...
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... from hibernation mode. LCD cover switch System board Remove battery pack and let it cool for 2 hours. USB does not work correctly Print problems. Serial or parallel port device problems. Action in the Devices Configuration" of BIOS Setup Utility is set to Disk (S4)" on page 25. Printer driver Printer cable Printer...
... from hibernation mode. LCD cover switch System board Remove battery pack and let it cool for 2 hours. USB does not work correctly Print problems. Serial or parallel port device problems. Action in the Devices Configuration" of BIOS Setup Utility is set to Disk (S4)" on page 25. Printer driver Printer cable Printer...
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Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Internal modem does not work . Touchpad board System board Modem-Related Symptoms Symptom / Error Action in this list and the problem remains, see "Undetermined Problems" on page 92. 90 Chapter 4 Action in Sequence Reconnect touchpad cable. Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Internal modem does not work . Touchpad board System board Modem-Related Symptoms Symptom / Error Action in this list and the problem remains, see "Undetermined Problems" on page 92. 90 Chapter 4 Action in Sequence Reconnect touchpad cable. Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
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... be caused by a variety of reasons that there are no error is detected, replace the FRU. Chapter 4 91 If any FRU. 3. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10...
... be caused by a variety of reasons that there are no error is detected, replace the FRU. Chapter 4 91 If any FRU. 3. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10...
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... reconnect the removed devices one at a time until you find the failing FRU. 7. Power-off the computer. 2. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive ...these procedures to isolate the failing FRU (do not isolate non-defective FRU). If any problems are found, replace the FRU. 3. Power-on page 81.): 1. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a...
... reconnect the removed devices one at a time until you find the failing FRU. 7. Power-off the computer. 2. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive ...these procedures to isolate the failing FRU (do not isolate non-defective FRU). If any problems are found, replace the FRU. 3. Power-on page 81.): 1. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a...
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...you convenient and valuable support resources whenever you need them. Also contained on this website are: q Detailed information on all of Acer's Notebook, Desktop and Server models including: q Service guides for all the support services we have any suggestions or comments, please ... a user i.d. We are always looking for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of telephone, fax and email contacts for all models q User's manuals q Training materials q Bios updates q Software utilities q Spare parts...
...you convenient and valuable support resources whenever you need them. Also contained on this website are: q Detailed information on all of Acer's Notebook, Desktop and Server models including: q Service guides for all the support services we have any suggestions or comments, please ... a user i.d. We are always looking for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of telephone, fax and email contacts for all models q User's manuals q Training materials q Bios updates q Software utilities q Spare parts...
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A Aspire 4 Audio 22 B battery pack removing 44 BIOS 19 vendor 19 Version 19 BIOS Recovery Boot Block 98 BIOS Recovery by Crisis Disk 98 steps 98 ... volume down 15 volume up 15 Hot Keys 13, 15 I Indicator battery 11 HDD 11 WLANG/3G 11 Indicator/button Acer PowerSmart key 11 backup key 11 power 11 Indicators 11 Intermittent Problems 91 K Keyboard 23 removing 51 using 13 Keyboard or Auxiliary Input Device Check 80 L Launch Board 55 LCD bezel...
A Aspire 4 Audio 22 B battery pack removing 44 BIOS 19 vendor 19 Version 19 BIOS Recovery Boot Block 98 BIOS Recovery by Crisis Disk 98 steps 98 ... volume down 15 volume up 15 Hot Keys 13, 15 I Indicator battery 11 HDD 11 WLANG/3G 11 Indicator/button Acer PowerSmart key 11 backup key 11 power 11 Indicators 11 Intermittent Problems 91 K Keyboard 23 removing 51 using 13 Keyboard or Auxiliary Input Device Check 80 L Launch Board 55 LCD bezel...
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... Utilities 27 T Test Compatible Components 133 Top 93 Touchpad 11 touchpad board removing 56 Touchpad Check 82 touchpad lock board removing 69 Troubleshooting 79 U Undetermined Problems 92 utility BIOS 27-37 V View top 5 bottom 10 left 7 rear 9 right 8 W webcam removing 76 Windows 2000 Environment Test 134 WLAN board module removing 52
... Utilities 27 T Test Compatible Components 133 Top 93 Touchpad 11 touchpad board removing 56 Touchpad Check 82 touchpad lock board removing 69 Troubleshooting 79 U Undetermined Problems 92 utility BIOS 27-37 V View top 5 bottom 10 left 7 rear 9 right 8 W webcam removing 76 Windows 2000 Environment Test 134 WLAN board module removing 52