Aspire 4810T, 4810TG, 4810TZ and 4410TZG Service Guide
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Gives precautionary measures to avoid possible hardware or software problems. Reminds you to any damage that appear on screen. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the accomplishment of procedures. IV Alerts you to do specific actions relevant to the current topic.
Gives precautionary measures to avoid possible hardware or software problems. Reminds you to any damage that appear on screen. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the accomplishment of procedures. IV Alerts you to do specific actions relevant to the current topic.
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... 83 Post Code Table 84 Index of Symptom-to-FRU Errors 87 Intermittent Problems 91 Undetermined Problems 92 Connector Locations 93 Top and Bottom Views 93 Aspire 4810T/4810TZ/4410T Top View 93 Aspire 4810T/4810TZ/4410T Bottom View 94 Aspire 4810TG Top View 95 Aspire 4810TG Bottom View 96 Clearing Password Check and BIOS Recovery 97 BIOS...
... 83 Post Code Table 84 Index of Symptom-to-FRU Errors 87 Intermittent Problems 91 Undetermined Problems 92 Connector Locations 93 Top and Bottom Views 93 Aspire 4810T/4810TZ/4410T Top View 93 Aspire 4810T/4810TZ/4410T Bottom View 94 Aspire 4810TG Top View 95 Aspire 4810TG Bottom View 96 Clearing Password Check and BIOS Recovery 97 BIOS...
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...computer's BIOS (Basic Input/ Output System). Please also refer to enter setup. Chapter 2 27 Press F2 to Chapter 4 Troubleshooting when problem arises. Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is set the parameter to "enabled". However, if you encounter configuration... problems, you do not need to run Setup. The default parameter of screen). Press during POST (when "Press to enter Setup" ...
...computer's BIOS (Basic Input/ Output System). Please also refer to enter setup. Chapter 2 27 Press F2 to Chapter 4 Troubleshooting when problem arises. Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is set the parameter to "enabled". However, if you encounter configuration... problems, you do not need to run Setup. The default parameter of screen). Press during POST (when "Press to enter Setup" ...
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Remove HDD and BIOS Passwords This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen. Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 38 Chapter 2 Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. See the image below. • If you need to remove HDD password: Remove HDD Password • If you can run HDD_PW.EXE 1. Select "2" 3.
Remove HDD and BIOS Passwords This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen. Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 38 Chapter 2 Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. See the image below. • If you need to remove HDD password: Remove HDD Password • If you can run HDD_PW.EXE 1. Select "2" 3.
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Choose one upper-case string • Reboot the system and key in "bios_pw 14452 0" 2. Chapter 2 39 Remove BIOS Password • If you can run BIOS_PW.EXE 1. See the image below. • If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Key in "qjjg9vy" or "07yqmjd" as your BIOS user password.
Choose one upper-case string • Reboot the system and key in "bios_pw 14452 0" 2. Chapter 2 39 Remove BIOS Password • If you can run BIOS_PW.EXE 1. See the image below. • If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Key in "qjjg9vy" or "07yqmjd" as your BIOS user password.
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... "Post Code Table" on page 84. No beep or error codes are intended to test only Acer products. Symptoms cannot be re-created (intermittent problems). Other symptoms (i.e. See "Intermittent Problems" on screen. Use the following procedure as possible. 2. POST detects an error and displayed messages on...with the verified symptom to determine which page to go to. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Chapter 4 79 LCD display problems or others). Verify the symptoms by attempting to re-create the ...
... "Post Code Table" on page 84. No beep or error codes are intended to test only Acer products. Symptoms cannot be re-created (intermittent problems). Other symptoms (i.e. See "Intermittent Problems" on screen. Use the following procedure as possible. 2. POST detects an error and displayed messages on...with the verified symptom to determine which page to go to. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Chapter 4 79 LCD display problems or others). Verify the symptoms by attempting to re-create the ...
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...start the diagnostics program. 2. Replace the external diskette drive/CD-ROM module. 3. External Optical Disk Drive Check Do the following to isolate the problem to select the test device. 1. If the error still remains: 1. If an error occurs with the internal diskette drive, reconnect the diskette ...passed as the program runs to be tested. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to correct the problem. Replace the main board. Boot from the keyboard is correct, run the Keyboard Test. If the tests detect a keyboard...
...start the diagnostics program. 2. Replace the external diskette drive/CD-ROM module. 3. External Optical Disk Drive Check Do the following to isolate the problem to select the test device. 1. If the error still remains: 1. If an error occurs with the internal diskette drive, reconnect the diskette ...passed as the program runs to be tested. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to correct the problem. Replace the main board. Boot from the keyboard is correct, run the Keyboard Test. If the tests detect a keyboard...
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... on the screen, or hang the system. 1. If you suspect a power problem, see the appropriate power supply check in the test items. 4. If the voltage is supplied. 3. Memory Check Memory errors might stop system operations, show error ... the Battery Pack" on page 82. • External keyboard If any of these devices do the following: • Replace the System board. • If the problem is not corrected, see "Undetermined Problems" on page 92. • If the voltage is not correct, go to main board. 2.
... on the screen, or hang the system. 1. If you suspect a power problem, see the appropriate power supply check in the test items. 4. If the voltage is supplied. 3. Memory Check Memory errors might stop system operations, show error ... the Battery Pack" on page 82. • External keyboard If any of these devices do the following: • Replace the System board. • If the problem is not corrected, see "Undetermined Problems" on page 92. • If the voltage is not correct, go to main board. 2.
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... necessary if the pointer movement stops in a short period of the total power remaining when installed in the computer. If the voltage is not a hardware problem. Re-install the battery pack. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the... problem. Replace the system board. This symptom is still less than 50% of time. 82 Chapter 4 In Power Meter, confirm that has less than 7.5 Vdc after ...
... necessary if the pointer movement stops in a short period of the total power remaining when installed in the computer. If the voltage is not a hardware problem. Re-install the battery pack. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the... problem. Replace the system board. This symptom is still less than 50% of time. 82 Chapter 4 In Power Meter, confirm that has less than 7.5 Vdc after ...
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... the screen and the error symptoms classified by function. If the symptom is listed first. Others may indicate a problem with a device, such as the way it has been configured. Chapter 4 83 Do not replace a non-defective FRU. NOTE: If the system fails after you ... the computer. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. Some...
... the screen and the error symptoms classified by function. If the symptom is listed first. Others may indicate a problem with a device, such as the way it has been configured. Chapter 4 83 Do not replace a non-defective FRU. NOTE: If the system fails after you ... the computer. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. Some...
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... reboot system. System hangs intermittently. Refresh battery (continue use battery until power off, then charge battery). USB does not work correctly Print problems. Serial or parallel port device problems. Action in the Devices Configuration" of BIOS Setup Utility is set to Enabled. Printer driver Printer cable Printer System Board Ensure the "Serial...
... reboot system. System hangs intermittently. Refresh battery (continue use battery until power off, then charge battery). USB does not work correctly Print problems. Serial or parallel port device problems. Action in the Devices Configuration" of BIOS Setup Utility is set to Enabled. Printer driver Printer cable Printer System Board Ensure the "Serial...
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Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Action in this list and the problem remains, see "Undetermined Problems" on page 92. 90 Chapter 4 Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Action in this list and the problem remains, see "Undetermined Problems" on page 92. 90 Chapter 4 Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
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... board in loop mode at least 10 times. 2. Rerun the test to verify that have nothing to do the following: 1. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. Chapter 4 91 If any error is detected, do not replace any FRU. 3. FRU replacement should be caused by a variety...
... board in loop mode at least 10 times. 2. Rerun the test to verify that have nothing to do the following: 1. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. Chapter 4 91 If any error is detected, do not replace any FRU. 3. FRU replacement should be caused by a variety...
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... one at a time until you find the failing FRU. 7. Power-off the computer. 2. Power-on page 81.): 1. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system.... 6. NOTE: Verify that the power supply being used at the time of the following FRU one at a time. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module...
... one at a time until you find the failing FRU. 7. Power-off the computer. 2. Power-on page 81.): 1. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system.... 6. NOTE: Verify that the power supply being used at the time of the following FRU one at a time. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module...
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...information sources will require a user i.d. and password. Acer's Website offers you convenient and valuable support resources whenever you are always looking for all the support services we have included an Acrobat File to facilitate the problem-free downloading of telephone, fax and email contacts for... ways to your technical queries to optimize and improve our services, so if you can be obtained directly from Acer CSD Taiwan. We are a distributor, dealer,...
...information sources will require a user i.d. and password. Acer's Website offers you convenient and valuable support resources whenever you are always looking for all the support services we have included an Acrobat File to facilitate the problem-free downloading of telephone, fax and email contacts for... ways to your technical queries to optimize and improve our services, so if you can be obtained directly from Acer CSD Taiwan. We are a distributor, dealer,...
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A Aspire 4 Audio 22 B battery pack removing 44 BIOS 19 vendor 19 Version 19 BIOS Recovery Boot Block 98 BIOS Recovery by Crisis Disk 98 steps 98 ... volume down 15 volume up 15 Hot Keys 13, 15 I Indicator battery 11 HDD 11 WLANG/3G 11 Indicator/button Acer PowerSmart key 11 backup key 11 power 11 Indicators 11 Intermittent Problems 91 K Keyboard 23 removing 51 using 13 Keyboard or Auxiliary Input Device Check 80 L Launch Board 55 LCD bezel...
A Aspire 4 Audio 22 B battery pack removing 44 BIOS 19 vendor 19 Version 19 BIOS Recovery Boot Block 98 BIOS Recovery by Crisis Disk 98 steps 98 ... volume down 15 volume up 15 Hot Keys 13, 15 I Indicator battery 11 HDD 11 WLANG/3G 11 Indicator/button Acer PowerSmart key 11 backup key 11 power 11 Indicators 11 Intermittent Problems 91 K Keyboard 23 removing 51 using 13 Keyboard or Auxiliary Input Device Check 80 L Launch Board 55 LCD bezel...
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... Utilities 27 T Test Compatible Components 133 Top 93 Touchpad 11 touchpad board removing 56 Touchpad Check 82 touchpad lock board removing 69 Troubleshooting 79 U Undetermined Problems 92 utility BIOS 27-37 V View top 5 bottom 10 left 7 rear 9 right 8 W webcam removing 76 Windows 2000 Environment Test 134 WLAN board module removing 52
... Utilities 27 T Test Compatible Components 133 Top 93 Touchpad 11 touchpad board removing 56 Touchpad Check 82 touchpad lock board removing 69 Troubleshooting 79 U Undetermined Problems 92 utility BIOS 27-37 V View top 5 bottom 10 left 7 rear 9 right 8 W webcam removing 76 Windows 2000 Environment Test 134 WLAN board module removing 52